Initial contact was made with John Schilawski (owner/salesman) to get a bid. He was a good salesman and seemed to offer a great service.
The first disappointment was when asked if Promax had their own crews or subcontracted. We were told they had their own crews, but both jobs, roof replacement and gutter replacement, were done by separate contractors (which is why we put "No" on the question "Were services performed by the provider?"). We felt lied to, but let it go. As it turned out, those contractors were amazing, and did a fantastic job. We will be reviewing them separately.
We had also been told that John would show up at the beginning, middle, and end of the job to check on progress and collect checks. He appeared on the first day before work had even begun (the crew was setting up) and collected the first check. Later that day the dumpster arrived, and the driver drove across wet ground rather than staying on the driveway. Considerable ruts were made which needed filled. After speaking to the crew boss (again, a different company), it was agreed that we should wait until later in the week and speak to John when he arrived. He never showed up. We didn't hear from him again until he called, two weeks later, to inform us that the gutter crew would arrive. We naively assumed John would show up that day. The crew did a great job, but we never saw John.
John called the last evening to ask about the job. I told him that we were happy with the work done, but unhappy about the ruts and another minor issue. He informed us that someone would be stopping by to collect both final checks. We stated that we would be happy to give him one check, but were concerned about giving the final check in full until the damage was repaired. He flew into a rage, accused us of trying to get out of paying at all, and refused to even listen to our concerns. He went so far as to indicate that if we did not pay in full immediately, the crews would not be paid.
Our understanding was that Promax would cover any damage that was caused, and in fact has insurance to do so. Had we been given the chance, we would have been more than willing to come to some sort of agreement, but the hostility we received prevented that. We did pay in full only because we were not willing to short-change the crews that did such fantastic work. We heard from Promax (NOT John) a week or two after final payment was made and were told that they would have topsoil brought in, but not until spring, "because nothing would grow until then, anyway." We highly doubt we will ever hear from them again and will have to incur the cost of having topsoil brought in ourselves, but will update this review if they follow through.
The only reason Promax rated a D instead of an F is because we now know of two excellent companies for construction/repair work which we will use and recommend in the future. read more
