Our experience with this company has been ridiculously horrible. Our pool man retired, and we decided to go with another local company so we can support our community. We didn't notice immediately that they were just coming by and dumping a gallon of chlorine into the pool and leaving. They don't actually clean the pool the way our our original guy did. Not only that, but after a few complaints, they tried to clean the pool and broke the attachment of our automatic vacuum! They switched days and started coming on the days I work from home and I would see them come in and immediately leave, so I waited and watched one day and saw that they come in dump the chlorine in and leave. Seriously, even I can do that! Twice now we've found that our pool has algae growing. Of the six years we were with our original pool cleaner, never has this ever happened. We've talked directly to the service guy as well as the owner of the company many times about the lack of service they provide. I guess they don't really care about what they do, as long as they're still making money. We're finally giving up on them and are looking for a company that will actually clean our pool. It's too bad that it didn't work out, especially because we've given them so many chances. read more

See all

First week of November our 15 year old Hayward filter casing split pouring water all over and rendering my beautiful jarrah wood hot tub unusable. My husband called all over for a replacement filter and someone to install it but no one seemed very interested. The few people that showed interest we couldn't even afford to have come out and look. We had done business with CCPools many years ago when it was owned and run by Will and Rita but we knew they had retired. We gave CCPool Center a call and Joel was out the next day with a free estimate and later with repairs. Joel was delightful, the repairs went quickly and easily and it was afordable. We are soooooo happy with Contra Costa Pool Center and don't mind telling anyone who asks. We will never waste time again looking for hot tub service when we know we can actually afford the best. Jerome and Liz read more

Great service! Was able to explain issues with had with our filter and actually fix it which more than what I can say for other companies. Nice friendly staff. Would definitely recommend anyone in the area with a pool to check these guys out. I know now who I'm going to for any maintenance! read more

Good luck with this place... I'm having trouble with my pool filter, so I decided to give them a call (Tuesday, 5/3/11). I explained the issue, they took my information, and I was told they would call back to set up an appointment for Wednesday (5/4/11) or Friday (5/6/11). I finally received a call on Monday (5/9/11) and was able to set up an appointment for Wednesday, 5/11/11 at 10am. It's now 1:45pm on 5/11/11 and no one has shown up or called me. Apparently this company isn't being effected by the bad economy, since they don't seem to need my business! I'm calling someone else... Update Note: Upgrading to 2 stars because they actually did show up. On Friday, 5/13/11. Unannounced. But I think their free consultation saved me some $$. read more

What can I say, we switched pool providers after an unhappy experience, so they were already behind they 8-ball so-to-speak. However, we were pleasantly impressed by their service, their knowledge, and their ability to be effective. We have a salt water pool, and it has been a hassle trying to find a place that will not only clean your pool but care for it as their own, and then also maintain the equipment. Clare and his team have been able to do so. We had a rocky start, as I believe maybe we were caught in the middle of the old an the new owners, so there was some confusion, but it was worked out. Overtime we have had to make some big decisions, which were very costly. But with their guidance, COMMUNICATION, and patience, and help with us juggling the costs of it all, it was well worth it. Our pool floor, which we were told was damaged forever, and that it would cost thousand to resurface, they were able to just perform a high level of cleaning and servicing and it was brought back to its original state, like when it was first installed - over ten years ago! Amazing! For that they are amazing. The only downfall, is that i think the technicians sometimes may not be as knowledgeable about the accounts and what their responsibilities are when they come to service. Therefore a few times we were not serviced properly. This was unfortunate and an extra hassle we don't want to have to manage, or always have to keep our eyes on. However, this was corrected very quickly and ownership taken which i can appreciate. I would TOTALLY recommend this team to care for your pool. Relationships are built and this is the team you want to build with. Check them out if you want to keep a nice, clean , useable pool, and with folks who care. read more

Not happy with your pool service??? Well I suggest you call Claire over at Contra Costa Pool Service. Claire and his crew took over Contra Costa Pool Service from a previous owner in 2013 while I was managing a building in Alameda. While I was happy with the previous owners service of the pools Claire came in and noticed right away that one of our pools was a liability and immediately brought it to our attention that we needed an immediate repair before someone was seriously injured. For the next year or so Claire worked patiently with my Supervisor(who can be very demanding) and I in switching us into a more cost effective service by reducing our visits to 1x per week in the winter. Not only did he help us save money but we use far less chemicals(more savings) in the pool because his technician Rob has it balanced so well. Speaking of Rob, what a knowledgeable pool tech. He has been great since he can repair things during his cleaning service(if time allows) where before we had a service tech and a separate repair tech within the same company which delayed most repairs for a week. Very professional service from some great guys, I just wish the owner of the building I work at now would switch to CCPS. My current service only vacuums "as needed" and lets just say their as needed is not very frequent even though we have several trees surrounding the pool. Don't take my word for it try them out if you are unhappy with your current service and let them show you!!! read more

I have been using this pool service for many years and am very pleased with the office manager, Helene, she is great. It has changed owners a few times now. Recently I requested to have my pool vacuumed for algae removal to waste which I had done a couple of times before but I waited about 3 weeks to even have somebody come out to perform this and then the guy shows, opens the gate to the backyard, did not even come in or looked at the pool, went back to the van to supposedly get the equipment. He leaves without saying anything after knowing he did not have the right equipment. Very unprofessional, not good business!!! read more

DO NOT USE THESE GUYS!!! They took my pool sweeper and kept it for four months and every month I ask for it they will tell me we are still repairing it and when they did they charge almost for a new one. They change their day to come and clean my pool at least three times in the last three months. This company was great till they changed ownership to a guy name Matt, the new owner who has no personal neither customer service skills at all. The receptionist is great and tries to help you out in any way she can as she did when she worked for the previous owner Clare who was awesome. June 30th 2018 will be my last day with them and this guys in one word SUCK. I will not recommend them neither I will use them again. read more

I have been with Contra Costa Pool Service since 2004. In 2013, the new owner, Clare Langford took over the company. Aside from the weekly service, I have had them out to replace the filter system and plan to have a pump replaced. In all my dealings with Clare and his employees, I have found the workmanship and responsiveness exemplary. read more

I heard the proprietor of this business share expert opinion on a local radio news program and called to learn more about their services. They were familiar with our pool, I learned, because they'd been hired to maintain it by the seller's realtor before we purchased the home. And it seemed their prices would be lower than I'd paid another local well known pool cleaning company previously. So I hired them. After 1 service, I discovered the chemical fees (an add-on to base price) took our billing much higher than other vendors who didn't parse out chemicals as separate fee. The crew who came to do the work seemed less competent than the other pool company I'd previously used too (and less so than others I've used since). I also discovered a billing error and found office staff a bit difficult to deal with in addressing that concern. Speaking to owner in follow up, we decided mutually to part ways -- owner stating that he didn't need my business and me stating that their service didn't quite fit with my needs/budget nor my service expectations. I waited many months to post this review -- to see if I was just too new to pool ownership and to what was available, but I've subsequently encountered some really fabulous pool maintenance companies and realize I made right decision to cancel with this one. read more

If you want great service from a pool service company call Contra Costa Pool Service. I've had other service companies before and couldn't believe the lack of professionalism. Just called with an equipment problem. To my surprise the owner shows up within 20 minutes on a Friday!!! All this and a family owned business. Perfect read more

I cannot recommend Contra Costa Pool Service strongly enough for all your pool needs. This is a great local business that provides all pool services from selling routine supplies to cleaning and maintenance. Unlike large "box" stores that often sell the same exact products, the employees and owners at Contra Costa Pool Service are extremely knowledgeable of all their merchandise, and they are also quite willing to take time with customers and answer questions. It's clear, from my interactions, that they all enjoy their work. You can't teach the kind of sincere customer service you experience at Contra Costa Pool Service. From the moment you walk in the door the staff greets you warmly, yet professionally. My family has used Contra Costa Pool Service for years. They regularly supervise the chemicals in our pool, which may seem unnecessary to many. They've done such a superior job, we often overlook them, which prompted me to write this review. However, I am grateful we no longer have outbreaks of algae that took days to clean up for us. The pool was generally over-chlorinated for quite some time afterwards. Equally important were the complaints from guests that the chlorine was burning their eyes. Having Contra Costa Pool Services perform this function for us is actually less expensive that doing it ourselves. One aspect of their service cannot be overemphasized. They are always willing to exceed expectations. My father used to take pride in the engineering marvels of our pool (built in the 1970s). However, he no longer is able to do this, and I have no idea how the filtration system works. Rather than charging an exorbitant rate for technical assistance, Contra Costa Pool Service has been so helpful in teaching me how to protect and utilize this rather expensive home investment. They are never "pushy" about selling you unnecessary or unwanted improvements. For example, we used solar heating for years, and Contra Costa Pool Service was satisfied with my hesitance to purchase a pool heater. It was clearly done as a suggestion for utilizing the pool to its fullest, not done as a sales tactic. And I can always change my mind later, knowing they will go over all options with me. For years I worked for healthcare organizations (Kaiser, Sutter Healthcare, etc.), that paid enormous sums of money for employee customer service training, which became an important part of the employee's annual reviews. However, the level of customer service at Contra Costa Pool Service is the kind of service healthcare executives want to see for their patient populations. It's sad this can't easily be taught or acquired. For Contra Costa Pool Service, customer service is an innate quality. read more

Miracle workers! All tasks were finished in a timely manner and the result was amazing. If your pool needs help desperately like ours (pond ---＞pool), this is the one you call. Great job. read more

We have lived in Pinole with the same pool for 22 years and have never had such a lazy, unskilled, unreliable, poorly-managed pool service. Their employees broke our pool sweep by dragging it across the concrete, neglected to add chemicals to the pool for so many weeks that it turned dark green like a swamp - then proceeded to blame it on us saying the pool was "too warm," when we for the past 20+ years have ALWAYS kept a warm pool, refuse to clean the bag on the pool sweep to the point where it bursts (on many occasions), we paid $300 to replace the broken sweep and it STILL doesn't work, so half of the pool is filled with dirt and debris while the other half is clean (if the sweep even manages to turn on, which is less than half the time), and to top it all off, when their employees DO show up, they proceed to tell us how we are supposed to clean and add chemicals to our pool (that's YOUR job). Our pool is so green and dirty that we can't even swim in it during these warm months. We have called week after week to complain to management about our issues to no avail. They never get resolved, the employees who visit the house NEVER do better, and speaking to management doesn't do anything, apparently. We have ended our service with this company and do not recommend them at all. read more

I have been a customer with Contra Costa Pool for about 10 years, and for most of that time, have only a few complaints. Communicating about when services are going to be scheduled and then informing me when that is going to happen was Okay, now since the new owners have taken over, especially this year - has gotten worse! I get told by the owner himself, that he is putting me on the schedule to get my filter cleaned, and then I do not receive any call back confirming when that will take place. I then am hit up to do things to my pool that I can not afford or need at the moment. It appears that since I do not buy these extra services, that cleaning my filter is less important. I guess I have to spend more money in order to get a filter cleaning scheduled. As for the quality of the projects I have had in the past, they have served me well. As for the current owner, I have yet to decide. Consideration of the clients time and better communication, then I believe I could give CC Pool 5 stars! read more