I was referred here by Dr. Kent Davis...who by the way, is a great dentist...my son needed some work done, and because he didn't want to traumatize him, he recommended Dr. Tiffany Ham. She was great by the way, great with kids, made my son feel comfortable, very fun and kid friendly place.
However....the day of our appt...which ended up being for an abscess that had formed between the time we scheduled the appt, and the time we came in...he was seen, and before she would check my son, she advised me I'd be paying for the visit, and was that ok before she proceeded. I said sure, that's fine, my insurance only covered exams once every six months, so i understood. Why they couldn't of told me that prior to coming in like every other dental office is beyond me. We gave them our info at the time we scheduled...had i known, i would of remembered to grab cash. After he was seen, i realized i didn't have enough cash...again, would of brought it had i known. Anyway, asked if i could come back with the money, and the response i got was unbelievable. It was as if they didn't want me to leave without some form of payment. Whatever. So i give them a card to put on file. We're scheduled to come back later that day for the dental work anyways, so i thought I'd just bring it in then. Well, unfortunately, after talking to my husband about it, we felt it was better to wait it out til next week when we could have the money in full, so i cancelled the Appt and opted for the antibiotics in the meantime.
So i told them I'd be by to pick up the script and pay after my dr appt, well, my appt ran late, and with traffic, i was cutting it close to closing time. So i called the office and asked if they could call in the script and they could run the card on Monday. They said no, they couldn't do that, they'd need payment now. I needed to deposit money in the account, so Monday would of been the soonest i could do it. They refused to call in the meds without payment. Unbelievable!! So you'd let a child go in pain with an infection all weekend long for the sake of $80??? Give me a break! Had i known i needed to pay, i would of brought cash or my other bank cards!! Total failure of the front office. On top of that, it was 3:48 when i called them, and since they refused to call it in, i was rushing to get there before closing at 4:00. Asked how far out i was, said about 10 min....i asked her would she be willing to have someone stay a few minutes after closing to let me bring the money and get his prescription....she told me NO!!! They could not stay past closing. At that point i couldn't believe my ears...so you can't stay 5 minutes after closing so i can get a script for my son to stop him from being in pain?? You really would let a child suffer like that cuz you can't stay a few minutes after your off work? Seriously? After going back and fourth over it, she finally says, ok, if you can get here as soon as possible i can stay, she then asks me 3 more times, "your going to bring the money, right?" Un-freaking-believable. Way to care about your patients, especially children.
I would of recommended this place 100% had i not experienced this type of customer service. Everything else was perfect. But when you put $80 and a few extra minutes of your time above a child in pain, then you chose the wrong profession. That should change their way of doing front office, and make sure they run their patients insurances prior to their appts so they can ANTICIPATE what they'll need to pay that day.
I would NOT recommend this place. Terrible. And i really liked it at first, so I'm pretty bummed about this one. read more
