I always have very good experiences here and the mechanics are very kind and good at their jobs!read more

The worst afternoon turned to not be so bad. I walked out of work to a flat, had ran over a nail. I…read morepumped it up enough so I could drive. Got to Mavis and they were able to plug it. They got me in and out. Major thanks to STEVEN!

Dropped my car off monday and told them the steering wheel was shaking when I hit th brakes. We…read moreagreed this was obviously a front brake issue. The only call I received was to tell me to pick up my car. Turns out they replaced my rear brakes and the problem was still there. So, I took my car back Thursday and now I get a call saying my front brakes and rotors need to be replaced. I have no problem replacing both if needed but now I'm not sure if the actually needed to replace the rear brakes. How did they not replace the front brakes the first time? So, at best it took two trips to repair the problem I brought it there for, or I replaced the rear brakes unnecessarily because they made a mistake. Not professional and incompetent They gave no good explanation or consideration. Will not return

I asked for 1 rotar on my left brake and two new pads on front left and right brakes got two rotors…read moreinstead because they thought she's a woman she knows nothing and we can scam her I'm totally disappointed do not take your car here and look at your receipt before you leave always because they will trick you into doing more than you need I was never told I needed two rotars just brake pads that wasn't discussed at all they even called me at work before doing anything to the car and two rotars wasn't mentioned I even repeated back to him one rotar two pads and he said yes this place Scammed me!

CHAD IS A CROOK AND HACK DON'T SUPPORT THIS HALF ASS CROOK. I had Chad put a used motor for $2,400…read morein my car which he claimed the motor had 118k miles on it I asked where he had gotten the motor because any place that sells used motors usually have paperwork and some type of warranty he completely blew that question off he did the work at the end of November fast forward to December and January I've had problem after problem I addressed the problems one being he had put this motor in with a obvious valve cover gasket leak (pictured below) the other issues have been variable valve timing issues I've replaced the camshaft sensor and the solenoid still the car is running rough and cuts out going down highway I tried calling Chad he would never answer any of his listed phone numbers only text (that's a sorry way of doing business if you ask me) I brought up that I've been having problem after problem with the car and can't even drive it at this point he stops replying and is ignoring my phone calls this man named Chad is anything but professional when it comes to his work everything in the engine bay was hand tight I pulled the valve cover bolts off by hand my crossmembers and radiator supports were hand tight if you value your vehicle and your money PLEASE TAKE YOU VEHICLE ANYWHERE BUT TO THIS SORRY ASS MAN

Had an emergency and without meeting Chad, they were able to pick my car up from where it was…read morestranded, get it and fix it that day and I picked it up the following day. My car is in better condition than it was before or at least it feels that way when I'm driving it. The interior was left clean and well cared for and his communication and service were above and beyond. Really glad that I got the referral to come here. Hopefully I don't need to come back but if I need to go to a mechanic this is the one I will come to.

Dave came to my house and installed a new hybrid battery in my Prius at an affordable price when…read moresome shops wouldn't even take it in. Dave rules and can do it all.

Big Dave is as good as it gets! He came to my job and…read morereplaced passenger tie rods, dust boots, control arm, engine torque mount, and drivers cv axle on my Lexus RX350 at a price that couldn't be beat! I didn't even need an alignment afterwards. He recommended that I get one but to my surprise, there was no need... Dave was right on the money and my car drives like a dream... Something only learned from years of experience. I'd recommend him time and again! Thank you again Dave!!!

I recently had the privilege to add a Lincoln to the family. I had an amazing experience with Long…read moreLewis of Hoover and especially my sales rep Michael Slaughter. The entire process was smooth, professional, and truly enjoyable. The team went above and beyond to find exactly what I was looking for, and when it wasn't readily available they had it delivered. That level of dedication stands out. I couldn't be more pleased with my new vehicle and the overall experience. I highly recommend Michael Slaughter at Long Lewis of Hoover to anyone looking for a hassle free and a no pressure car buying experience

I came to the dealership to look at a particular car that had just been traded in. I was assigned…read moresalesman Rob Hurt, and he was incredibly helpful and patient as I explored not only that vehicle but several others on the lot. Before leaving that first visit, I test drove a vehicle that I really liked. Rob explained that I could place a $300 refundable deposit to hold the car while I finalized the insurance and financing details related to my totaled vehicle. Since the deposit was refundable, there was no risk, so I decided to put it down before leaving. Over the next several days, I made a few visits to the dealership to make sure it was truly the right vehicle for me. I even brought my son back so he could test drive it and give it another look. Rob was very patient and accommodating through the entire process. There was one visit where I became quite frustrated and was honestly tempted to walk out. I was simply trying to keep the car on hold and needed to leave so I could get my son home to study for an exam. However, either Mr. Hurt or his manager, Shomari, kept attempting to run my credit and finance the vehicle through their system even after I explained that I would be securing financing through my credit union. That part of the experience felt unnecessarily pressured, and I did express my frustration to Rob. One interesting feature of the process was their high tech system where you go into a private room and complete a virtual meeting to review warranty options and sign paperwork electronically. That was actually a pretty neat and modern experience. During the process, I received an email from Service Director Mr. Bowlin asking how everything was going. I replied honestly and explained the frustration from my most recent visit, but unfortunately I never received a response. I was eventually able to finalize the deal and complete the purchase. Rob was wonderful throughout the entire process, and I truly do not believe he was the one pushing to run my financing through their banks. That was simply the impression I got. Within a week of purchasing the vehicle, the car alerted me that it needed an oil change. I reached out to Rob to ask if the dealership might take care of that in good faith since I had just purchased the vehicle. He checked with the service department and told me they could perform the service, but that I would be charged for it. Personally, I feel that a large, reputable dealership should at minimum ensure the oil is fresh before selling a used vehicle. Shortly after that, Mr. Bowlin emailed again asking what they could have done differently to earn a five star review. I responded and shared the same concerns mentioned here. Unfortunately, I never received a reply to that email either. Overall, the experience was a positive one, largely thanks to Rob's patience and professionalism. A side note worth mentioning (in my opinion) is there are positive affirmations in the restrooms and Christian music playing in the building. My only disappointment was the lack of follow up when I shared concerns and gave the dealership an opportunity to address them. For that reason, I'm leaving four stars instead of five.

Best automotive repair experience I have had in years! They will now be my go-to. Quentin is always…read morepleasant, and he'll always get the answer for you. I appreciated him very much as my contact point. They did excellent work for a fantastic price! My car is much safer because of them and the ol' girl will be visiting them for future maintenance.

Dropped in last week to get a quote on a repair I needed done that I didn't want to tackle at home,…read morethey were very reasonable on their price and the timeline in which they could get to it and get it done. I dropped off Tuesday morning early and was surprised at how quickly they finished it up. The price was right and work was well done. I will definitely return for future work soon.

I met Karen through a business networking group. I took my Honda CRV in for service while I was in…read morethe neighborhood. They did a great job. Karen and her staff truly understand customer service. I was behind on maintenance and had to leave the car for a few days. It was even washed and detailed when I picked it up. Not only are their prices reasonable, but her mechanics offer options on cosmetic repairs and what really needs to be done to keep the car running. They are car guys and suggest putting the best into your vehicle so that you get the most out of it, but they acknowledge that the best isn't always necessary. They were great to work within my budget. Thanks Empire!

I've been on the waiting list for brake repairs on my son's Volvo. After more than a year of…read morecalling them for an appointment, I gave up. Not impressed. I stopped by Empire Autohaus and spoke with Alan, personally. The car in question was a 1963 Volvo P-1800. I was told, by Alan, that I would be called when some of the his current work was caught up. Probably not a good idea to beg someone to work on your car. Just say, "Sorry, but we can't help you.".

I neededTo get a frontend alignment on my 2019 Toyota Tacoma…read more Prior to coming, I'll check my lower ball joints and my control rod end myself. Today's date is February 9, 2026. It's a Monday. I talked to a short lady that works there and I believe she may be manager or assistant manager and I told her that I would come in February 9 and get my Frontend aligned because I wanted to rotate my tires. February 9 I come in and I believe his name is Richard Hall, tall, black man, about 6' 3 He told me the mechanic said "my outer tie rod ends bad," I told him no way are my outer tie rod ends bad, I checked him. I asked Richard to show me; and we started walking towards my truck, and when we got to my truck he told K Ron to show me the worn out Tie rod ends. K Ron didn't jack up either side of the truck in the front, he left it flat on the ground. He reached in and grabbed the tie rod and started swiveling it. He said see they're bad they shouldn't move like that. This K Ron needs to be checked, he doesn't know how to check parts, I was charged $60 for an inspection they never did and they never check my lower ball joints or my upper ball joint or my inner tie rod ends. He pulled the truck on the ramp and left it there for about 20 minutes, and then the next thing I know is he saying the outer tie rod ends are bad, which they are not, he doesn't know you're supposed to jack up one side to check it.

I took my car in for a radiator replacement. After picking my car up, I noticed that my hood was…read morenot completely closed. I returned to GoodYear and a mechanic attempted to correct the problem. After returning to Good Year 3 times, I was referred to a nearby body shop. After 3 trips to the body shop and several attempts to correct the problem, the body shop mechanic determined screws were misplaced and a couple of screws and clips were missing in the cover. The misplacement of the longer screws kept my hood latch from closing. He corrected their mistake and also showed me there was no anti/freeze in the reservoir. How do you replace a radiator and not add enough anti-freeze??? I would have burned up my engine.Good Year never offered an apology for their obvious neglect/error. It took over a week and a lot of my time to find and get their mistake corrected. I am quite disappointed in the repair and their lack of accountability.