Not willing to negotiate vehicle price. Prices on average are much more than Atlanta or Dallas…read more Take your business to Huntsville or Mobile instead.

We came in to cancel warranty we didn't need or want..they said would you like something to…read moredrink..that never happened guess they didn't like that..well see how long we sit here.

My bf called this company after hearing an advertisement on the radio. We requested a tow and was…read moreput in contact with someone quickly. He called to get details and we informed him that the car didn't have air in the tires. He said he had the wrong type of truck and my boyfriend suggested a flatbed truck for the job. He said okay and we hung up. We were already in the area so we drove to where the car was and waited for an hour in the car in 30 degree weather. Tow truck never came. We called him back twice and both times we were sent to his voicemail after only 2-3 rings. Needless to say we didn't get towed. This morning, I called to complain to management and the guy was rude and kept on trying to talk over me. When he finally let me talk, he gave a half apology and stated that it was my fault because I should have called dispatch back and got a new driver. He then asked if I wanted to get the car towed this morning. I declined based on how unprofessional the driver was and how rude the manager was to me this morning. I told him I wasn't interested in a tow but just wanted him to know how unprofessional his driver was and how I couldn't trust any of the other drivers either. He said okay and HUNG UP on me! I didn't have an attitude and I didn't yell or curse. Based on the fact that the company is advertising on the radio for customers makes you think they would love and appreciate the business brought in but they do not. I would not recommend this company to anyone at all. They are not professional and don't seem to care about their customers.

Excellent service!!! My neighbors car broke down downtown near the Boutwell Theater after hours on…read morea Tuesday evening. I was referred to Price Wrecker and I have to say I am very impressed with the level of service and professionalism I experienced with them. From the time that I called them to pick up the disabled car and tow it to Fairfield, Al, (20 miles away) it took just about 1 hour from start to finish. By the time I got to the location to pick up my neighbor, the driver was already there and they quickly loaded the car on a flatbed and were on their way. The driver worked with us to find a suitable location to park the car outside of the driveway and carefully offloaded the car and showed us what the actual problem was (the battery cable had shorted out) I just want to say Thank you to Tony and the guys for their prompt service and professionalism in a time of need. Again, excellent service!!!

I recently had the privilege to add a Lincoln to the family. I had an amazing experience with Long…read moreLewis of Hoover and especially my sales rep Michael Slaughter. The entire process was smooth, professional, and truly enjoyable. The team went above and beyond to find exactly what I was looking for, and when it wasn't readily available they had it delivered. That level of dedication stands out. I couldn't be more pleased with my new vehicle and the overall experience. I highly recommend Michael Slaughter at Long Lewis of Hoover to anyone looking for a hassle free and a no pressure car buying experience

We bought a BRAND NEW 2026 Ford Expedition in May. Since then, we've had four separate check engine…read morelights -- two occurrences of one issue, two of another. On a vehicle that's months old. This isn't normal wear and tear, this is a pattern. Twice, this happened while we were traveling long distance with our 3-year-old and 3-month-old, forcing us to get the vehicle repaired out of state. If you've never had to scramble for emergency car repairs hundreds of miles from home with two small kids, count yourself lucky -- because Ford's support made it worse, not better. We were told to rent a car and that Ford would reimburse us. Since we were out of state, the dealership couldn't provide a loaner, so we rented on our own, exactly as instructed. We spoke to TWO separate Ford Customer Care agents about this rental -- and neither one mentioned that it had to be a Ford. Over 4th of July weekend, with rental inventory wiped out, we were given a Jeep because that's what was available. Ford's response? Denied our $1,000 reimbursement because it "wasn't a Ford." A requirement two agents somehow forgot to mention. Twice. Then came check engine light #4. The Expedition sat at Long-Lewis for eight days. We were told the sensor was replaced and the issue resolved. Their idea of confirming that? A technician drove it 10 miles. The exact same code fired again during that drive -- it just didn't trigger the dashboard light that time. Their solution: hand us the keys and send us on our way. That same code is still showing up right now. A brand-new vehicle should not come with a revolving door of check engine lights, and Ford Customer Care should not be denying legitimate claims based on rules they never bother to explain. We did everything we were told to do and got stuck with the bill and a car that's still broken. I don't normally post reviews like this, but after months of being strung along by Ford Customer Care with no resolution, I feel like this is the only way to get someone's attention. #Ford #FordExpedition #FordCustomerCare #Lemon

I am so disappointed. In all my years of living in Birmingham this is the worst car repair…read moreexperience I have had. These guys are the full price specialists. Watch out the service manager really run up a repair. The owner was unsympathetic and acted like he had better things to do than listen to my concerns. I needed my truck fixed. Their initial quote was higher than another by $140. They have a great looking building on the outside and I assumed I was paying for top notch work. They assured the truck's return later that afternoon, knowing I needed the vehicle for work. They called back and suggested a radiator on top of the requested water pump. They said it would be cheaper to do both. My radiator was working fine, but it was older and I should replace it now. Next, they acted like it was a real challenge for them to fix my vehicle. They had a hard time locating a GM radiator and then kept it through the weekend and again all day Monday. They literally charged me 3 times what it would be from a wholesaler. For a common Chevy radiator, they acted like they did me a favor finding one for $500. I went to them looking for my new repair shop. I feel like they took advantage of me being in a hurry to get it fixed and they lost a potential solid customer. Oddly, they told me my temperature gauge was broken when I went to pick it up. I had already told them to allow the motor to warm up properly. Apparently they didn't bother, the gauge works just fine, but they wouldn't put the time in to really check. Next they accused me of trying to get the gauge fixed for free by lying that it worked when I brought it in. I was flabbergasted, I had to pay a premium price for their late repair, then I got called a liar because they wouldn't even bother warm up the motor on a new radiator installation. I bet they are good mechanics, when they want to be, but they mishandled my repair, wasted my time, and then demanded top dollar after admitting they had no idea how to get my gauge working. They repeatedly told me the diagnostic machine didn't give them an answer so they couldn't fix it. The owner basically called me a liar when actually they were not very thorough with their assessment. Who tells a client you broke his gauge, can't fix it, call him dishonest and then still be wrong about the gauge even being broke? They have lousy people skills and I can only assume they are lazy mechanics. They still have no idea that my temperature gauge works and they just let me leave upset. They offered me no compromise of any kind.

We all have our anecdotes, episodes, and rope-a-dopes concerning the many mechanic shops one might…read morevisit over the years. Through all those trials and tribulations sometimes you stumble upon a diamond in the rough ~this place is a pretty sparkly one. Are they perfect? No. Have I ever had to return to have something re-fixed? Yes. Then, why would I speak so highly of 'em and continue to return with all six of our personal and commercial vehicles? At Auto & Truck Services, aside from a very qualified crew, you'll find the definition of character wrapped up with dependability, honesty and impeccable integrity. The heart and soul of the crew is husband and wife team, Norman & Grace, who have served the town of Birmingham for decades. So, when you see that those rates might be a little higher, understand you get what you pay for. When mistakes are made causing you to have to return, know that they stand behind their work. Lastly, there are endless variations of vehicles, makes, and models. Computer systems and software change with the seasons on the heels of the endless government regulations for emissions, amongst other things. ~Have some grace! For as long as their doors are open I will be a customer.

Customer service is good. I feel like the service manager & techs listen & do their best to…read morecorrect issues. I also appreciated that they got started on my vehicle immediately reducing my wait time.

My daughter and I picked up her car from Mercedes dealership in Atlanta. She got two new tires but…read moreall the way to Birmingham we felt vibrations when accelerating. We knew we had to get it check before we head back to the ATL. We went Mercedes Benz Dealership in Hoover. Ryan was very helpful and answered all our questions. He took good care of us.

He was great and honest !!! He ordered my part and when he…read morefelt like it wouldn't make it in the time frame he let me know but luckily the order did make it through! The part was stuck in customs and when he got the part it was done in one day charged me 1/2 of what Mercedes in Tuscaloosa quoted and he got it done !!! Now I did have some convertible motor parts replaced and it hasn't been able to be used yet so I will let y'all know on that So he said that one of the hydronic was still leaking and if he had had the time he would have found that so I don't know on that and that was 600 of the bill also I was a little surprised that a light was burned out in the tail light area and that was lit up when you started the car so I know he saw that so after paying 3800 I was surprised he didn't at least fix that light bulb ....but he did what he said he would but I left with a burned out brake light that was only 7$ so maybe he was too busy ????? They were very nice and always kept me informed . We were trying to get back to Fl and I had already had it in 2 other places including MERCEDES in Tuscaloosa that said it would be 5 months and double the price not including the parts for the convertible !!!

My husband had his car towed there yesterday day and they refused to even look at it and wouldn't…read moretell him why thanks for nothing and I hope your business shuts down because y'all are terrible people and now we're having to have it towed again and now thanks to you we can't go on our beach vacation y'all could have told him that y'all wasn't going to look at it yesterday instead of waisting our time and hard earn money to have it towed

We had a recall on out 2015 GMC Acadia for a driver side airbag. I called Royal last week to…read moreschedule an appointment. They informed me that service was first come first serve but that they did have the part in stock and I could stop by whenever was convenient for me. We got there this morning at 06:55, we were second in line. The service doors opened promptly at 07:00. We were greeted by a gentleman at 07:05, when it was our turn. He took our information and said that it shouldn't be "too long". He directed us to the waiting area and offered us coffee or water. My wife and I sat down and watched the news and chatted for a minute. At 07:30 we were called by the same gentleman and told our Acadia was ready to go. He had it out front, with the AC on waiting for us. He said it was a warranty recall and he would take care of the paperwork after we were gone but didn't want us to have to wait any longer. He thanked us for stopping by and we were on our way. Pulled out of the parking lot at 07:35. Not sure what kind of repair this was or how long it typically takes but was impressed by the customer service and friendly employees. Would highly recommend! Thank you Royal GMC!

I bought my Buick enclave from here almost 10 years ago and I've been coming here to get my oil…read morechanged for the past several years. I usually come on Saturday morning and get there before 8 o'clock when they open so I won't be waiting too long. My enclave had a recall on the airbag and I've been waiting for the airbag to come in. I've been dealing with Ralph Daniel and he is so professional and always gets back to me. The lobby is very nice with free water bottles and coffee. There is also a charging station for phones. Always come here because I know I'm gonna get my oil changed correctly. It's a little pricey, but worth it for the piece of mine.

back to Tom Willams. they communicate…read more Not ready when told. Had to call to find out. 'sorry', ready tomorrow. Had to call them again, not ready. 'It will be ready tomorrow'- I wait two days later, had to call them again. ready, not done properly. Never once called me. Few years later I try them again. Called for an appointment twice, never called back.

The service provided was top notch from start to finish. Ms. Mary and Matt were awesome to work…read morewith.