Excellent customer services!! Owner was very nice and good hearted…read more I would recommend Southern Offroad to anyone who is looking for parts or work to be done on their vehicle(s).

This is one of the best custom auto shops in the south! I would highly! highly! recommend them to…read moreanyone who is trying to do any kind of custom work to their vehicle. When it comes to lift kits or any kind of custom work, they know what they're doing. David explains everything very thoroughly and tells you the ups and downs on brands. He doesn't try to sell you a particular brand just because. He actually sits down and explains what you're getting and what is the difference between one brand and another. They don't try to sell you something without you knowing what you're getting. Especially being a woman coming into a shop trying to get customs to your truck they don't take advantage of it, if you know what I mean. I have used them several times now and will continue to come back and recommend anyone who is looking for a dependable shop. A++++++++ shop!

My parents took their 2002 Chevy Silverado in to get the parking brake fixed and have the brakes…read morechecked. They quoted front and rear pads on top of the brake shoes for the parking brake. My parents told them to go ahead and fix it, once the truck was back it sat for about a month until i drove it. I knew the front rotors were warped before they took it in for service and I was a surprised to find out that the rotors were still warped, even after they supposedly did a brake job. I checked the invoice and realized that the tech quoted a pad slap (front and rear) and didn't recommend replacing or even resurfacing the rotors. I also checked the old brake pads and found that they still had 4 to 5 mm of material left and were not in immediate need of replacement. I was expecting to look at the invoice and see a proper brake job that at least included turning the rotors. As a technician myself I'm extremely disappointed in the service we received, i expected better service and communication.

I took my Hyundai Accent to Tameron Hyundai, left it there for two days and paid them over $200 to…read morediagnose a bad transmission they wanted $4,500 to replace. I then took the car to Jack's Garage and let Sandy drive it down the road and back. He got out shaking his head and chuckling at the dealership's assessment. I didn't need a new transmission, just a new clutch. Jack's Garage did the repair for $1,200 in the same amount of time that the dealership took to run their "diagnostics" I paid $200 for. Now my car runs better than it has in a long time. I just wish I could have used the $200 I gave to Tameron and given it to Sandy's team to have them do the actual repair of the actual problem. Excellent service by trustworthy people - that's supposed to be the dealership, right? No, that's Jack's Garage.

Kimberly is outstanding. She does the heavy lifting - managing the interface with the warranty…read moreprovider.

This review is for the location at 7136 Cahaba Valley Rd, Birmingham, AL 35242…read more I am deeply concerned by this business's complete disregard for basic customer privacy. After a family member left an honest, critical 1-star review regarding a pricing dispute at the counter, the owner retaliated by using their internal customer database to publicly post our family's last name, our exact vehicle year/make/model, and our vehicle's mileage. Exposing proprietary data online to punish a customer for an unfavorable rating directly violates Google's Maps User Content Policies against personal data disclosure. Furthermore, while the corporate Mr. Transmission Privacy Policy notes that individual locations handle local transactions, corporate explicitly states they can penalize franchisees who engage in "inappropriate online conduct". Forcing a customer to choose between protecting their personal information and leaving honest feedback is highly unprofessional. Consumers should be warned: if you bring your car here and choose to share your experience online, management may expose your private information to the public to save face.

Friendly professional service from a well run and organized service facility…read more Highly recommended.

I stopped by this business as I passed it on a morning drive and decided to ask them if they could…read morehelp me with my mid 1980's Camaro sound system. They made it a point to understand what type of speaker upgrade I was looking for and they performed a sound check to identify what was required. I was concerned about taking the dash apart (factory speakers) because of the age of the vehicle. Once they recommended replacement speakers, I let them know that I could schedule an appointment for later to come in for the installation, but they were able to get the speakers and install them while I waited. They were very knowledgeable about the replacement process and the speakers sound great. This was something that I had wanted to do for a very long time and this shop made it happen quickly. I am very happy with the results and I will to use them for other services in the future.

The service was good. I still have some things to follow up on. It's just the owner is a bit…read morecondescending in his tone and makes you feel like you don't know what you're talking about. Someone close to me recommended this place and the quality of service is great.

I am so very disappointed…read more Brought my 2 year old Honda CR-V in because an 18 wheeler side-swiped me. The damage was only about $3,000, so not too terrible. We picked up the vehicle and yesterday noticed paint drips on the door.I will be taking it back, and I hope they stand by their work and fix this.

Recently took vehicle in for body work. Did the repairs quickly and a fair price. Would definitely…read morerecommend them for body work and repair.

I brought my 2005 Mercedes here for an oil change based upon a friend's recommendation. They did a…read morefine job, so a few months later when the coolant light was on and the car was in limp mode, I didn't hesitate to call Mike and Mikes to do the job. I got the car towed 30 min from homewood just to use them. I also had purchased brake pads and rotors for the car and placed them in the trunk for them to put on. They originally quoted me an outrageous price to put the brakes on. When I explained that I was providing the parts, and I would just take it elsewhere, they went down (a little). I was mainly focused on diagnosing the reason why the vehicle was in limp mode and finding the coolant leak (I had been topping off the coolant for months). They called me and said the diagnostic was a thermostat housing, and also said I purchased the wrong size front brake pads, and I will have to pay them for the parts for the correct pads. Fine. I did. They said they would return my pads that were the wrong size and place them in the trunk (they didn't give them back and they aren't in the trunk). They then told me the car was in limp mode because there is an alternator problem. We called the shop that had just repaired the alternator a year ago (it was still in the warranty timeframe) together, and decided on a plan that the other shop would come and pick up the alternator and repair it and deliver it back. I received a call after the brakes and thermostat housing was replaced saying they had no room for my car, and that I would have to drive it myself or pay for a tow to the alternator shop. This is wild after I had just paid them $1000 for a thermostat housing and brake and rotor replacement. The alternator shop was in disbelief that Mike and Mike's asked me to do this, and told me specifically not to drive it over 40mph, do not use any electronics (no radio or headlights, no a/c) and keep it slow and steady. This was a long drive at 6am from Pelham to downtown Birmingham on Highway 31 in the RAIN. Once at the alternator shop, they checked the car, and laughed, "that's an old code from when the alternator was originally repaired, your car is fine". It's been month since I've gotten my vehicle back. The coolant reservoir is completely empty and the leak wasn't repaired like I was told. I am SUPER Disappointed with the quality of work (or lack there of). They seem to try to nickel and dime me a lot, and I am not down for that. For a woman, I have a pretty good basic knowledge of vehicles. I have only driven the car 4 times since I got it back. I will be taking my dollars elsewhere.

Starter bolt stripped during DIY removal. Towed it to Mike and Mike's. Two hours later Mike called…read moreadvising my truck was ready. Stripped bolt removed. New starter installed. Exceptional service and value! Mike and Mike's will be my first call for my next vehicle issue.

My car isn't fresh off the assembly line, so she doesn't have all the latest bells and whistles…read morethat newer models boast. That said, the service managers are always pleasant and happy to walk me through what work is needed. The services are consistently handled thoroughly and professionally, which gives me real peace of mind.

I want to start this off by saying they have been great folks to work with over the years. I spent…read morea lot of money and worked with them almost exclusviely with both of my families cars. But my last exerience was one that I cannot help but be infuratied by. I had an issue where my 2012 Highlander AC went out in July and it was $2700.00 to fix. So I agreed and they did the work. When I took the car in the heater worked fine and prior to the AC going out the temperature control worked without any issues. They "fixed" the AC and it blew ice cold which was great for July. I noticed immediately that you couldn't regulate the temperature at all but life was busy and in hindsight I should have turned right around and took it back in. Fast forward two months when I had a blowout, I took it back in and alerted them to the issue's (no temp control and heater is out). They mulled it over and said it was a completely different issue and wanted another $2700. If they had test run the system after "fixing" the AC, they would have noticed something was off. Or maybe they did and just pushed it out anyways? They claim to warrenty their work but that didn't hold up here either. No attempt whatsoever to meet me in the middle. Nothing except a "sorry, completely different issue so another $2700.00". Not a good look Rob'e Man's.