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    Consumers Computer Exchange

    5.0 (2 reviews)

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    5 years ago

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    12 years ago

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    Best Buy

    Best Buy

    2.0
    (145 reviews)
    $$

    The Geek Squad service did a great job fixing my laptop. I…read morehad a great experience setting up an appointment with an employee who is very patient and understanding. After a few days of waiting, the laptop came out as good as new without any issues. I appreciate their effort and the deal they offered.

    Worse than worthless. My daughter's laptop was only a couple months out of warranty when the…read morecamera stopped working. We brought it into them, they charged an $83 diagnostic fee then sent it off, then a couple of weeks later we got a call it was back, with paperwork that said "client declined estimate, returned unrepaired. I never received any estimate, which was supposedly sent only 3 working days before the computer was returned. I first called to discuss the issue, the woman in the phone had terrible communication skills, could not understand why I was calling despite explaining to her multiple times, and then her comments to me were incomprehensible, so I had to drive all the way back to speak to someone else in person. That person told me the estimate was $950 to replace a camera in a $1000 laptop, so I did reject the ridiculous estimate this time. Took it across the street to UbreakIfix, who charged us a $29 diagnostic fee, and only $150 to replace the camera, and they credited us the $29 diagnostic fee. This isn't the first time I've had this kind of terrible experience with Geek Squad. In 2021 I took an iPhone 12 mini to one because it had stopped charging. Geek Squad said there was nothing they could do, I just needed to buy a new phone. UBreakIFix charged me $40 to replace the charging port. I still use that phone 5 years later. TLDR: Geek Squad is ridiculously overpriced and incompetent. Go with UBreakIFix instead.

    Apple - Memorial City

    Apple - Memorial City

    2.4
    (249 reviews)
    $$$

    Hmmm... An appointment scheduled for 5pm, I was not seen until 20min later:/…read more Anywho...the space as usual is bright vibrant and full of customers! Once I did receive service, they were nice and helpful. Not sure what happened to my AirPods but they did a thorough check and unfortunately they were shipped off. I was still under the warranty-Thank God!!! I was notified via text of every step in the process and received the pods straight to my house in like a day or so. Very happy with the quick turnaround, still unsure what was wrong. Overall, the wait with an appointment time was my only complaint.

    Granted I came here about a week after Iphone 17 launched so my experience may differ from yours…read more I went to pick up my preorder and I saw that there were multiple lines but there wasn't any direction given at all on which line was for preorders and which line was for service. I thankfully was placed in the correct line but then it went downhill. Us in the preorder lines were standing around as all the service people were getting assistance on making appointments. No one came up to check up on us for about 20 minutes intill the guy in front of me spoke up and asked what was going on. It turns out there were some people in the preorder line that didn't preorder and needed assistance in finding the phone they want for their needs which held us up. Granted after I got to my service tech and he checked my trade in, I was able to sit somewhere as they started the transfer process. The whole experience took long over an hour and there was many upset people in line behind me saying that they needed to get back to work and chose this time because they thought this was a in and out appointment. While the store was staffed fully, they needed extra hands to jump in for the preorders.

    Consumers Computer Exchange - itservices - Updated June 2026

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