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    Construction Tool Warehouse

    5.0 (1 review)
    Closed 7:30 am - 5:00 pm

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    3 years ago

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    Chatham Hardware

    Chatham Hardware

    (15 reviews)

    $$

    Decent store. It was ransacked. A number of obvious, common items sold out. Clerk needs to check…read moreshelves. Review: 4

    I go way,way back to when this was Trawinski's. It's always convenient to have a full service…read morehardware store nearby. I was thrilled, years ago, when they expanded into a bigger, new location opposite the fairgrounds. Product selection expanded, the store was large, well organized, and brightly lit; parking was easier, and hours of operation extended. Plus they had dogs in the store, which is always a bonus! They also had a full-service paint department so I decided to buy my paint supplies there. Shop local, you know? Unfortunately, their pricing was about 25% higher than I was paying elsewhere. When I mentioned this the owner, Frank, became irritated. I showed him my invoices. He then became angry, not understanding how I was purchasing less for retail than he was paying the franchise, or something along those lines. It was weird. So, I stopped purchasing paints there but did continue buy other supplies. Later, they moved to their present location which continues to have ample parking and easy access, as well as a decent selection of hardware and sundries, to my recall. As a bonus, they carry not only chainsaws, but chainsaw parts and supplies. At the time, the fellow who ran that department, Andy, was great- helpful, friendly and knowledgeable. One day, I needed a couple saw parts which he had in stock; it was his suggestion that I take all that he had, 4 or 5 pieces, and return those I did not need as it would allow his system to automatically re-order. So I did that... Unfortunately, returning the parts was just an awful experience. The cashier at the time, a lady with white/grey hair, could not have been more rude or angry, acting as though I were taking food out of her mouth or committing some sort of fraud by returning the parts as I had been advised to do the previous day. I recall her interrupting a conversation I was having with another customer, an acquaintance of mine, as she began to berate me and demand not only the receipt, which I provided, but also my drivers license to process the return- a purchase of less than $25. I have no idea what makes people think it's acceptable to behave in the manner she did. It truly was a distasteful experience. As a result, I have not entered the store or spent one thin dime there since- though I do purchase thousands of dollars of hardware and supplies, etc. annually. Instead, I chose to patronize another local business which appreciates customers spending their money with them, though it is less convenient for me to do so. Reading through the various reviews here, evidently I am not alone in my experiences.

    Reardon Briggs

    Reardon Briggs

    (13 reviews)

    $$

    I went to this dealership in Feb to get a price on a Cub Cadet ZTS2-54, a $5K machine, talked to…read morethe salesperson Ken and was told he had to check with Bob. Neither Ken or Bob got back to me. In March I again went to Reardon Briggs asking why I didn't hear back from them and to get pricing on a ZTXS4-54, a $8k machine. Ken said he had to check with Bob and he'd call me, well I'm still waiting!!! Why would anyone do business with this company. I did go to Bradys that day, they were helpful, but didn't have that machine in stock. I have since purchased the ZTXS4-54 at M&H in Middletown, Matt was wonderful to deal with.

    All of these reviews are of some homeowner picking up unsubstantial items they could have gotten on…read moreamazon or home depot. I had my tractor serviced and have had a very different experience entirely. For starters they are 6 months behind in servicing anyone because they have one mechanic someone quit and they don't see a need to replace them. I called in October and I just got a call last week. It has been 4 months. They picked up the machine for service. They informed me the tie rods were broken and it would be 1200 more. I said thats fine proceed. A day later they called me and said another part was broken its 300 and an hour labor. I agreed again. My bill came to 14 hours of labor. The tune up of the entire machine and all its systems was 4. The tie rods and housing were ten? I find out later they had the new helper that is in training working on my machine. The extra part I had to pay for is clearly something they broke while taking it apart which is why I didn't hear about it until the next day. I have tried to find where replacing tie rods is over three hours but cannot. When I asked the technician why so long he responded that well we had to wait for the parts? Was I paying for labor while we waited? My tractor isn't practice for your trainee. How dare you. Worse experience ever. If you are lonely and you want to chat up an old man at the tractor store well then yes this would be the place to go. It's that nice country feel. When I asked the owner why did I have to wait 4 months to get the machine in, his response was well I waited a month and a half for an oral surgeon! Poor dear, you can go to someone else, I needed a kubota dealer and did t really have a choice. Not to mention hey that's your mouth that is disgusting go to the doctor for the love of God. Its that backwoods country bumkin mentality that makes this a dying business. Shame on you. Shame on this. No excuse for a business. 14 hours labor?

    Construction Tool Warehouse - buildingsupplies - Updated May 2026

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