I got a prompt response to my request with a quote for diagnostic, which would be waived if I…read moreproceeded with the repair. They do provide the service requested and gave me a link to make an appointment. We'll see how things go in a couple of days. The repair man, Alex, was prompt and identified the problem - two problems, actually. He was able to get the dryer running again, better than it had been. Reasonable price

I read the Yelp reviews for Astera before I reached out to them, and the 5-star reviews are spot…read moreon! I sent a message via Yelp on a Sunday night and they immediately scheduled our oven troubleshooting for Monday afternoon. Their front office staff is incredibly responsive! George (technician) arrived timely and was very thorough. He explained things to me every step of the way. He is approaching this very methodically - ok, so it's not the igniter, let's look at the next link in the chain... I saw George called out by name in other Yelp reviews, and I understand why he comes so highly recommended! He called the manufacturer to discuss his findings, but the manufacturer tech team wasn't available. He let me know he would be calling them again in the morning and that he would reach out to me with an update. I've had plenty of negative or so-so experiences with other service technicians from other companies. This experience with George / Astera is so positive that I'm posting my review even before the service is completed. Astera will be getting first crack at all of my appliance and HVAC service calls going forward.

Brandon was great. Our AC wasnt working right due to something falling on it and we were able to…read moreget it going up and running again in a short amount of time. He even helped by checking on the condition of the other parts that could be an issue with my model and even showed me how to clean the air con. Above and beyond and was incredibly friendly as well. The supporting staff was also nice as well. Service for cost was amazing. I definitely foresee myself being a repeat customer and would recommend this company to others.

I have had the best experience with your company from start to finish. From installing a new…read morefurnace and air conditioner, to coming out for yearly inspections, you guys have been great. When I originally received my estimate for the new systems, the knowledge and honesty were appreciated. The installers were great, the service guy that comes out is very respectful kind and knows what he's doing. The girls in the office are also kind and helpful. I have nothing but high ratings for your company. Thank you!!

My heat went out overnight and with the freezing temps Theresa came out the same morning and fixed…read morethe issue at a reasonable price! Patrick's came highly recommended from my neighbors and the service did not disappoint!

Simply the best. We've been using Patrick's for years. They are honest, and reasonable. That's…read moreall you can ask. Recently, our air conditioner went out on one of the hottest days of the year. And, we had family in visiting from out of town. The worst possible day to have an emergency. A quick call to their office resulted in critical advice from the office rep. to ensure that no additional damage was done to the unit. Theresa, one of the owners, came out quickly. The problem was severe and required tracking down the right part. After a short wait, she was able to find the part and fixed the problem. A life saver! Thanks for your professionalism and persistence.

Honest technicians, quality work and best pricing on major components needed. Saved 300 - 500 on…read morenew humidifier for furnace over seven other quotes.

I got a quote from Doc's for new hvac and water heater. I decided to go with a different company. I…read morelet the person from doc's know I was going with some different. I got questioned about equipment brand I was going with. I apologized for not using doc's and received a text back stating that I was dishonest and not sincere. not very happy with this and hope this does not happen to anyone else. As a past small business owner, I would never have thought I would get this type of response back. Accept that I was kind enough to contact you and let you know my decision. No need to question why, move on.

We are beyond satisfied with the work/installation of our new furnace and a/c at our home. When we…read morepurchased our home, we were told by the inspector that the furnace was very old and that it would need to be replaced in a near future. It made a loud noise when turned on and finding parts for it was very difficult, it took a lot of space and was not efficient by any means. Every time we changed out the filters they would be covered with layers of dust and it really concerned us that that was what we were breathing. We finally decided to look into replacing our furnace for something that would help us save money with our bills and that would have the capacity to warm our house in the winter and keep it cool in the summer. The current system didn't have the power to do that, my bedroom which is located in the top floor was very hot in the summer and cold in the winter, we had to put fans and space heaters to make the room feel comfortable. We met with Cesar and talked about our concerns with our system. We were somewhat afraid about costs but soon those fears were gone because we were given options that would meet our needs and budget. Cesar knows what he is doing, he is very knowledgeable and explains with detail each option available. We were able to build our own "package" and felt very happy with the services. Next step was replacing our old ice age system, Ramses did an excellent job making sure all was in place keeping us informed of anything that may come up and explaining when we had questions. We are so happy to have made this decision and not wait till winter time when we would be in a bad position without heat. Summer is coming and my home is set with the best smart system that not only saves money but cleans the air and keeps us at our max comfort level. Thank you Service Plus Mechanical!

New HVAC system recently installed. We are having a few problems which are being addressed.read more

Always on time; fair pricing, friendly and excellent service. Tech Hugo did a great job cleaning…read moreand adjusting my system.

The technician was suppose to come between 8 - 830. I called around 9 am I was told there was an…read moreemergency. Fine My concern Is with your customer service. No one called me This makes me angry. I used to work in customer service. This would be something to the customer. If I did this I would be in serious trouble. Because you don't treat your customers like you did. You always let your customers if there is a delay. You guys failed this If you guys keep doing this. You guys will go elsewhere for service

Recently called this company for an HVAC issue after using them for a plumbing issue previously…read more I'm so glad they do both! Honestly. They are very upfront about pricing (which is comparable and very reasonable!) and realistic about any issues that could potentially be unsafe and will do what's needed without trying to always upsell you on things you don't necessarily need. The tech fixed the issue on the spot and explained everything VERY thoroughly (where I could understand) on what needed to be done now and what will need to be done later etc. All 3 techs who have come out, for any issue we've had, were all very nice and I would definitely recommend them. They were prompt and communicated timing very well. They had all our info on file so booking and payment was seamless. Also, I was able to schedule an appointment online for the next day which was so simple and easy!

We had a leak from the upstairs bathroom to our dining area on the first floor. Kevin was…read moredispatched to our home and did everything he could to not have to cut into the drywall ceiling. Ultimately, he had to cut (the section was damaged due.to the leak anyway) but was able to fix the issue. Ended up being a crack in the shower tile in my kids bathroom. I would highly recommend this company. They were prompt, professional and polite. Definitely adding them to my list of people to call for plumbing when needed.

They responded promptly and finished the job--snaking out my clogged floor drain-- at a fair price…read more Gonzalo was friendly.

Jeromy was ultra knowledgeable and gave excellent recommendations that we needed! Scheduling was…read moreeasy and dependable; outstanding communications made it perfect. The guys were careful moving large heavy furnaces through our narrow hallway. At the completion, the furnace room was spic and span cleaned up, a nice treat. We also subscribed to their economical maintenance package, which will make our lives purr along in the future. Thank you Jeromy and Angel!