If I could give this place zero stars or a -10 stars I would. I order and paid for 4 appliances; refrigerator, gas stove, over the range microwave, and dishwasher, in June 2020. The Conn's home plus store employee informed us that due to COVID the refrigerator and diswasher are on backorder but they can be delivered on July 17 but installed by a 3rd party on July 18th. The gas stove and over the range microwave were in stock but they can't be delivered early (even thought they are in stock), b/c per the store policy, all items must be delieved at the same time. The delivery time (even though they were promised to be delivered one month later) wasn't the problem. Since I really loved the 4 appliances I paid for in June 2020, I could wait a month for them to be delivered. On July 14th (three days before the delivery date) we received and email from Conn's that stated, our appliances will not be delivered by the expected delivery date, July 17th. My husband and I went into the store that same day to speak to someone and we were able to speak with the manager (per what we saw he worked for Conn's as a manager for about 3 years). We explained to the manager what happened and the email we received and he informed us that the Conn's employee who helped us in June 2020 no longer works for them. He then went on and stated, yes 2 of our appliances are still not in stock (refrigerator and dishwasher) and he doesn't know when they will be in stock. He informed us it could take weeks, months, or even years (YEARS, really) before they are back in stock. Then the manager apologize for this issue and said that our gas stove and over the range microwave have been in the back this entire time and asked us why they were not delivered to us in June 2020. We informed him that his employee informed us that everything has to be delievered at the same time. The manager apologize again and stated that due to COVID they were allowing items to be delivered when they arrive and this is one of the reason why the employee doesn't work for them anymore b/c he was giving customers the incorrect information. He then proceeded asked us, what we would like to do? I started to think that THEY (CONN'S) messed up and CONN'S should make it right! I told the manager that I would like to pick a different refrigerator and diswasher and not paid anything more on the new one since he doesn't know when the ones we've already paid for is coming in. The manager informed us that he can't do that b/c by doing that, it will take money out of their pockets when they place an item on sale or sale it at a lower price (keep in mind that everything was already on sale, but ok). Needless to say, we cancelled our order for a FULL refund. The manager of 3 years didn't know how to do a refund, he had to call someone (in front of us) to ask questions on how to do it! I will NEVER step foot nor spend money in a Conn's Plus Home Store again. For all of your appliance shopping needs, do yourself a favor and go to Spencer's TV & Applicances. The Spencer's TV & Applicances employee was great and we brought all of our 4 appliances with them last week and they have already delievered. read more

This review is specifically for the Goodyear store and two employees. Went in on Halloween to review the store and prices before purchasing. Already got pre approved for zero interest. After selecting our stuff, set up for delivery. The first go around with the delivery was a nightmare. Delivery guys couldn't get the fridge in and damaged it. Make it short, our sales guy Zack and the Manager Damon did everything possible to fix it. Zero pressure even after I was so frustrated I wanted to unwind the whole deal. Zack and Damon did a wonderful job treating us like they would expect to be treated. Next delivery went flawless as they made sure our concerns and prior experience didn't go unnoticed. I recommend these two to everyone. The prices are comparable if not lower. A big thank you to Zack and Damon. Conns corporate office- these two are a valuable asset. Thank you. read more

This place is awful. The manager George was very rude. We have had 3 laptops from there and have had to have them all repaired by their service department. This took at least a month on all three occasions and there is no communication. Most recently it took 2 months to get my computer back and it was returned damaged and now they are refusing to fix it. We will never do business with them again. And I suggest no one else does either! This place is a joke! read more

Horrible business and would never refer this place to anyone. Spent over $5500 on appliances and they delivered a scratch dryer on the front glass door. The managers refused to replace it unless we paid 15% restocking fee. DO NOT SIGN ANYTHING WHEN THEY DELIVER WITHOUT LOOKING AT EVERYTHING TO MAKE SURE THERE IS NO DAMAGES. The delivery guys are a 3rd party company and had no idea how to properly install a stove. They used a gas dryer hose to hook up our stove so we had to call to have a different group of men come and install the correct unit. Their sales men also didn't properly give us information when purchasing our fridge. We were told they could price match and apply our 10% off code for getting a credit card thru their company.... it's been one thing after another. WORST CUSTOMER SERVICE EMPLOYEES AS WELL... we have yet to get any of our issues fixed and basically are screwed because we signed their "signature policy" so they could leave our home at 9:30pm ... ridiculous and disappointed. I'll be posting a review on the business bureau so people are aware of the kind of business these people are. read more

Our experience with Conns was honestly the best we've ever experienced. Having had a not so good experiences in the past with other big box furniture stores, it was refreshing to interact with a team that was not overly pushy, helpful as needed, and top notch customer service through the delivery of our new appliances. Riley was our salesman and he was great. As stated above, not overly pushy and very helpful as we bounced between several appliance options. Financing was also a very easy process. Added plus, they were able to deliver next day, on a Sunday, after making a few calls to help us out. We desperately needed a washer and dryer ASAP after our dryer went out, so bonus points for them making it happen. Miguel was our delivery guy, and once more, impressive customer service. We had a nightmare of an experience with American Family Warehouse with delivery about a year ago so it was such a relief to not only have a good experience, but a great experience. They took Care with our items, didn't bang up the walls, and very friendly. Thank you conns for showing us a whole new experience buy furniture and going above and beyond our expectations!!! read more

Do not buy furniture from this store they have the worst customer service I've ever dealt with after purchasing several thousand dollars a furniture took the option to get the extended warrantyit wasn't short after I realize I made the biggest mistake of my life I've had issues with the furniture since I purchased it I've only had the furniture for maybe three years both of my daughters bedroom sets have dad issues and it's taken months to even get a warranty rep out to look at themit's been almost 3 months and my daughter is still sleeping on a mattress on the floor because her bedroom set is in pieces Conn's promised to be out within a week to fix a problem we're going on 3 months after several phone calls I've still have not receive one backthey've made me go to the store to talk to the manager to get a scheduled we've done that twice and I still have not got the furniture fixed don't waste your time nor money read more

After being denied for credit at multiple other furniture chains I decided to try Conns with low hope. About 15 minutes after applying I got all call saying i was approved with 10% down and 0 interest for a year. Our salesman was Matt W. He was very friendly and knowledgable. He quoted us our downpayment price which was way lower than we expected. After paying it he realized he made a mistake and the price was actually more. However he was going to make up the difference because he made a mistake. I agree that the prices are a bit higher than other stores but when you have bad credit and cant get approved anywhere and are in desperate need of a new bed you may be more willing to make that sacrafice. I definately plan on shopping here in the future!# read more

I will not shop at this establishment. It may sound petty, but their mailing advertising offends me. The outside envelope looks like official mail and states "Please Verify Receipt". It is my belief that if a company uses this type of trickery and manipulation to get you to open their mailer, goodness knows what will happen when you walk into the store. Honesty needs to be carried throughout a business to earn mine. read more

Conns on McDowell Rd gave me credit at a reasonable interest rate when all the other stores either denied me credit or the interest was non affordable. I bought a king matress set about a year ago, (almost paid off) and in august recieved a credt increase so now I have purchased a dinning room set. They offer same as cash on many of their items, this gives you the opportnity to pay your purchase off in 12 moths without paying the interest.The staff and my sales man Darrin were great never high pressure just very attentive and helpful . I would recommend Conns. They have helped me rebuild my credit and reward me for my good pay history. I LOVE CONNS. Gail C. read more

I have shopped at Conns prior to this purchase which was done at the location on 75th in Phoenix which was a great shopping experience to compare to this one this has been a nightmare horrible customer service even the manager doesn't follow up I received a broken sectional then didn't get a replacement until 2 months later. I was told things would be fixed on the contract and here it is a couple more months still nothing done I have a contract that has a different due date and a different amount due and yet Conns has done nothing to resolve this horrible experience. I would say if you need to shop Conns I definitely would not go to this location. I have never written one of these so just in case this is showing on the wrong location this is in regards to the location on Dunlap near the 17 fwy read more

BUYER BEWARE!!! They don't stand behind anything they sell unless you buy their warranty. New washer and dryer totalling over $1500.00. 3 month's old washer is totally dead. I called and spoke with the manager who told me because I didn't purchase THEIR warranty I was out of luck I needed to call Samsung. Samsung is not much better. Almost 2 weeks and supposed to come out tomorrow to repair. We will see. Had to pay to go to a laundromat. WILL NOT BUY FROM CONNS AGAIN! NOT WORTH THE 90 DAYS FREE INTEREST!! read more

This store wasn't bad. After the fact was horrible. Customer service and "relation" department is a JOKE. Furniture is busted and repairman came out 2 weeks after I called. They need to order parts and said they won't even come until November 20th. So I have to be without a couch for 2 months. They keep feeding me the same crap and no resolution. Other than wait. They call you to feed you BS so they can pat themselves on the back for calling. I will never buy another thing from Conns! read more

The wharhouse that they have are redicoulsly lazy! No line and it took them an hour to get me a chair!!! 1 chair!

If I could put no starts I would. The name "Conn's" speaks for itself. I will NEVER buy another product from Conn's ever again. My husband and I purchased a tv, dishwasher, and washer. We also paid extra for a warranty where if anything went wrong with the tv we could exchange the tv. We did and when we returned it they didn't have the same tv with the same price so we had to get a cheaper tv. I was approved for "yes money" the difference from the tv wasn't credited back to us. So we paid $ for the warranty and still paid for the old tv we no longer had. When I called customer service I spoke with somebody who was snobby and arrogant and I asked to be transferred to her supervisor. Again this woman was also snobby. I didn't get any clear answers except when returning a product if it's not the same price you have to pay the difference or you lose money. They change their prices so often you will never get the same price for the exact product. The people working their are polite, but do not explain how much interest you are paying, or exactly what you are signing up for. I decided to pay off my credit saving $1500 or more just on interest. Do not purchase a product from them. Spend a couple hundred more at a well known store and receive better products and service!! read more

My expensive TV I bought at Conns started to go on the fritz about 9 months after I bought it. Lines through the picture, messing up the images. They sent someone out to look at it, told us it needed to be replaced, then disappeared. They claimed that Sharp would call to make arrangements. So the holidays come and go, no call, and 6 weeks later I have to track Conns down on what's going on. She shortly looks up my account, tells me we should have called Sharp (which no one mentioned ever). I told her that the service person told us someone would call, and her response was "We can't help it if Sharp didn't call you". While that's accurate, in my company, someone would have followed up to see if we had our issue resolved. After calling Sharp and tracking down the issues, it turns out Conns didn't actually complete the process with Sharp. Amazing, two giant companies like that playing the blame game. read more

I ran into some issues with a delivery and after several phone calls was able to resolve the issue. I am a lot happier with my order and glad they were able to help me out. read more

The WORST place I have shopped for furniture. Not only did no one greet me at the door, but there was a male associate that followed me the whole time as if I was going to steal something. He was trying to do it secretly but every time I turned my head he was right there. That is NOT customer service. Lastly, their prices are insane. I would recommend that you look elsewhere like Mor or Ashley Furniture. Don't give your money to such a poorly developed company. I will not be back and I will continue to say the same to others. read more

Came here pre-approved with email in hand knowing which tv we wanted to buy. Also ended up choosing hdmi cables and a sound bar. Even though Derek the salesman stood with us while we demo'd and chose the sound bar we wanted, and wrote it down on the printout we brought in, he STILL forgot to include it in our purchase. When I asked about the sound bar, the salesman said oops and he'd have to start the entire purchase contract - that we had already signed - from the beginning. Apparently there's "no way" to just make a second transaction, and we weren't allowed to just take the contract we'd already signed and leave. Also, there's no manager on duty at this store and it took Derek plus two other employees calling the absent manager to get it "fixed." Now we are sitting and waiting at the warehouse while a teenage girl in a t-shirt talks on the phone. This whole thing has taken 3x as long as it should have. read more

Had an amazing experience !! Kevin is the gentle man who helped me and I would recommend to anyone who goes .

Do not recommend buying from conn's the repair/ warranty department doesn't keep proper or correct records, was rude on the phone and when I made a complaint with the company it wasn't even documented. After a month of dealing with them the problem still exists and will be another couple of weeks before anything can be done EXTREMELY DISAPPOINTED!!! read more

I visited Conn's for the first time in Goodyear AZ on Monday 10/20/14 it was a pleasant experience with the sales man Mike Higgins. We purchased a new washer and dryer and arranged for delivery on Wednesday 10/22/14.. The delivery people unloaded and installed the washer and dryer but never notified me that the washer had a dent in the front panel, I noticed it just before signing the paperwork and I was told they could bring a new one out but they had to take the old one that was just installed with them, leaving me without a wash again or my other option would be to accept a 10% discount off the washer.. We settled for the 10% discount rather then go without washing clothes even longer, but I don't think we will ever do business with them again. If the driver was paying any attention to the details he would have noticed the dent prior to removing my old dryer and installing the new damage unit. And if there policy allowed for us to keep the already installed unit until the get me the new one, well, then they would have kept a customer. read more

The best experience EVER!! Kevin was my salesperson and he was excellent! I was contacted by phone initially by Kevin. He discussed how the whole process worked and how the Con's credit worked. We set up a time that worked best for me to go down and meet with him. I told him the washer and dryer I was interested in. When I got to the store, Kevin showed me the LG washer & dryer I was interested in purchasing. He also informed me about the 30 day price match guarantee. I found that it was on sale at Home Depot so looked up the sale price he was happy to match it! I was in making my purchase at 5:30 pm on Monday. While I was there Kevin informed me about the next steps and that I'd be getting a call shortly confirming my purchase and delivery date. While driving home, I received the call. The lady who called me was very nice and professional. She told me that I would get a call Tuesday (my delivery day) between 8 & 9am informing me of my window of time for delivery. Tuesday, I received the phone call as promised at 8:20am! I was told my washer and dryer would be delivered between 9 and 12. The delivery drivers arrived at my home at 9:30!!! They too were excellent! So professional! I was quite impressed to have received my new appliances in LESS than 24 hours! I have no doubt that service is a priority by all who represent the Con's brand. Everybody played their important part perfectly! I highly recommend Cons and I will certainly return in the future for other purchases! read more

There is particular sales person at the Goodyear store that is a straight up snake and a liar. I was in contact with "Jesse" for about 3 hours yesterday trying to find and finance the right tv. Once I did find the right one, I filled out their credit application. I got denied which I expected because of a nasty divorce. A few minutes later "Jesse" called me on my cell and said that I was approved for the in house financing. I agreed to go this route. I faxed in all the documents he requested and then he begged me to come into the store last night. Well, I did. Now, the Goodyear store is about an hour away from my house. I dropped off dinner for my kids, picked up my Ucle Dave and off we went with utter excitement. I called "Jesse" and told him I was on my way over. I asked again if he had he tv in stock. He said yes. He called repeatedly and asked where I was. On my way was my reply. About 10 minutes from the store he called again. This time it was to tell me that he did not have the tv in stock but still come to the store because the warehouse employee would wait on me to pick it up. That was aggravation #1. I arrived at the store. "Jesse was waiting outside for me, we shook hands and went inside. He asked "Can I show you some different TV's that we have in stock. I said to him again I'm only interested in that tv. Then a young lady came up to me with another application and asked me to fill it out for the finance approval. I looked at "Jesse" and said "You said I was already approved" His response was no I didn't, I said you were pre-approved. Now we have to go through the final approval process. It was already 8:45pm. Aggravation #2. I said Jesse this is not what we spoke about. I sent you all my documents so that I could be in and out quickly. He then said that I wouldn't be able to take the tv home with me because it was getting late and the warehouse was about to close. I asked him again. Didn't you just tell me on the phone that they would wait? His answer "well they aren't going to wait. How about a Sony" Aggravation #3. I'm getting really heated at this point and asked to speak to his Manager. "Louise came over and asked what the problem was. As I was explaining everything to him "Jesse stood by his side shaking his head and saying nope I never said that or I never said this. Little did he know that our phone calls on he way over there were going through my Bluetooth in my Honda and Dave heard everything this little liar said as well. I called my Uncle Dave over to where we were and asked Dave what "Jesse" said about the tv. Dave told the manager that Jesse said it was in stock and that the warehouse was going to wait on us. "Jesse" turned red and walked away while I commenced to rip the manager a new one. Classic bait and switch. I repeatedly asked for Jesse's last name and no one would give it to me. Now, granted I was very irritated and was blurting out obscenities as loud as I could because I had been lied to, begged to come in, with Jesse's whole plan of selling me something I did not want and he did not have. I have filed a complaint with the corporate office on Jesse and his manager. I repeatedly asked the manager could they send someone to the warehouse and get one for me before they closed. Because at this point even as irritated as I was, I had drove for almost an hour, I was tired and wanted this tv and transaction over with. The manager said no. We don't bring merchandise over to the store until the customer was 100% approved. I had been told 3 times before I came in that the approval was already taken care of. If you go to this store to shop, stay away from Jesse and his manager Louise 9 if that's his real name ). Very shady. I have been in sales for 22 years and would never do this to any of my clients. I'm not done with this. I will go up the ladder until I get satisfaction. However, this morning I called a different Conn's store in Phoenix and spoke with another manager, told him everything that had happened and he was appalled. He told me that he would personally send someone over to the warehouse to pick up the tv that I want and it will be waiting for me this afternoon when I get o their store. We will see how that goes. STAY AWAY FROM JESSE FLORES AND HIS MANAGER LOUISE. They are both liars and cheats! read more