Horrible experience with both audiologists at this location. They try to push the devices they are…read morefamiliar with on you. Marie is very impatient and would get annoyed with the questions I would ask her. I ended up looking for a new place to go for my hearing issues. I am 100% pleased and I am happy that this new facility cares to help me.

Poor customer service in getting back to me about my hearing aid. Had to call anthem to find out…read morewhy i wasn't approved for an aid. Yet I had an appointment with Eric ordered a hearing aid over a month ago. So I have been waiting for my aid. Several calls and several messages left where ignored. And when I call I would get a weird phone response it would just hang up on me. I am very sad n disappointed as I've usually been treated better. And I am now am faced with looking for another provider that doesn't ignore me.

Ascent Hearing is the place to go for all your hearing needs! Sam and Barbara make you feel…read morespecial. Sam truly listens to your needs and helps you get your life back! Barbara is sweet and cares for you every step of the way! They carry a variety of products and help you find the right fit for you! Hearing aids are not cheap but they make sure you get the right one for you needs and it is worth every penny! I went with a pair of hearing aids from Starkey and they gave me my life back. I went from constantly going "huh" to being involved in conversations again. My hearing was so bad I could not hear my son very well anymore so having conversations with him was difficult. The first time I heard his voice with my hearing aids on brought me to tears, I now have conversations with my son everyday and hear every word! The biggest surprise was how well they filter out background noise! One night I came home and I heard an owl hooting over everyone talking. It had been years since I heard owls near my home and I thought they no longer visited near me. I was wrong, I just wasn't able to hear them anymore! The hearing aids that I got from Ascent hearing gave me my life back! And now I get to have a great conversations with Sam and Barbara every time I go in for a check up!

What a great place with excellent service! I walked in and was greeted by Barbara, who was very…read morepleasant and willing to help. She made you feel right at home. Sam was very knowledgeable and kind. He made sure I understood my hearing aids thoroughly before leaving his office. I strongly recommend the Ascent Hearing Center. Sam goes out of his way to please his clients. Thank you for all your help to improve my hearing. Jim N.

The provider I saw seemingly had no info on file for me, so it was like a blind appointment…read more I sent my referral docs myself as well as some medical history/records and my medical group also sent referrals and health records directly to the office but somehow none of it seemed to end up in my chart for the doctor to see. I also followed up twice with office staff prior to my appointment about the intake forms that I was told would get texted to me and both times they acted annoyed that I was asking; my second follow up a man on the phone laughed at me and said the text would be a few days ahead of the appointment but it never came. I even arrived early on purpose for my appointment and told office staff I never received the texted intake form and again they seemed annoyed. They confirmed my cell # and said they'd text them right then for me to fill out but then they had me sign just an arbitration form then almost immediately put me in a room early and I never got that text to fill out the intake forms and the provider came in early. The provider I'm sure did the best they could with zero information and health history for me, but honestly it was a wholly unproductive appointment and I 100% regret coming. I cried in my car after my appointment because I was so frustrated. I waited weeks for this appointment and missed work for this appointment and spent time preparing by sending and ordering records and it was all for nothing. My suggestion is bipass the office staff completely and go old school and bring hard copies of your referrals and any health history/medical records and make your own list of things like medications and hand them directly to your provider so they actually know info about you and why you are there.

Today I went to see Dr Zuniga . First of all, the office is so clean and modern! I was greeted by…read morea very kind and helpful young lady at the front desk!! Dr Zuniga was very very kind and bright. He did a thorough check of my ears, nose and throat. I've been having issues w my nose. He diagnosed what was wrong and gave me the proper medicine. I was so relieved to find out that it wasn't a serious problem. I highly recommend going to this office!!!!

If it was possible I would leave zero stars. I have never been spoken to in such a demeaning and…read moredisrespectful way. Dr. Thomas is old fashioned, which I typically would not ever use in a way with a negative connotation, but the way he spoke to me was not okay and to have a doctor us God as an explanation was not appropriate in my opinion. Even if I was a man - to me yelled at, told I don't understand anything, or lectured saying that my medical history doesn't matter is not appropriate. I have never felt more disrespected by a doctor. I see many negative reviews talking about the front desk staff but I have to say the women up front were more kind than that man ever was. They answered my questions and helped me understand a lot more than he even gave an effort to. It wasn't that the doctor answered me in a way where I couldn't understand him, it was that he literally refused to answer my questions and walked out of the exam room. I would not recommend Dr. Thomas to anybody. Please look somewhere else. Update: Went to see another doctor. After having Dr. Thomas tell me that I was simply allergic to "the city of Long Beach" and I would forever have the issues that I came to him with (strep throat lol), this other ENT recommended a tonsillectomy. After having my tonsils removed it was discovered that I had a large infection attached to one of them which is why I had the recurring issues. Not "allergies".

It's was my first time visiting for my sinus / ear Problem ,but not my last ! DrThomas was great…read morekind and so was Rhonda at the front desk! Both the Most pleasant and to the point doctor's visit Ive had :)

I waiting more than 4 months for hearing aids to get a move on for my dads to even get a…read morecontinuing forward so we can go pick up. their number is not even updated in there appointment cards. I had to go to my dads primary doctor for referral movement authorization because at sonus office they didn't do ANYTHING until I did went to get moving process. Thank you to AltaMed help they forwarded a fax to see what was going on. Then I still had to wait another 2 weeks more and I called again to why is it taking so long. The front desk said it will take another 2 more weeks because his approval had not went thru. Then I waited again another 2 weeks to check up and I asked for an appointment to finally go next month October 7. so basicalls it's taking more than 6 months for there service.

Care manager is not nice. She was not caring to my mother. She says things unprofessional…read more However, office staffs are friendly.

I could not have been happier with my experience. Dr. Jennifer Eichert explained everything to me…read moreas we were going through the testing. I've never had any hearing test before and she may be feeling incredibly comfortable and well cared for. I also appreciated how easy it was to make an appointment and that I could do all the necessary paperwork before I got to the office. Highly recommended!

I just called here to get a hearing test for my daughter and the lady I spoke with was so rude. I…read morewas very nicely asking her about processes and pricing to which she rudely replied, "are we going to do something here, because I'm busy". Literally the entire phone call was 3 minutes, so it's not like we were having some unreasonably long conversation or anything.‍ Also, at one point in our brief chat, I apparently made the terrible mistake of repeating something she said back to her for clarification, to which she also rudely replied, "I think we just discussed that"... Seriously? As a lifelong resident of Seal Beach, I always try my best to support our local businesses... that's probably why it is so offensive to me when an un-precious few of our local businesses reciprocate with disrespect.

I had such a great experience at Huntington Beach Hearing Aid Center and wanted to give a huge…read morethank you to Mike and Rose. I was in a stressful situation needing a hearing test for employment, and Rose was incredibly kind and helpful. She worked hard to get me in the very same day, which I truly appreciated. Mike did my retest and was absolutely fantastic. He took the time to explain everything clearly, made me feel comfortable, and really went above and beyond to help me with my situation. You can tell he genuinely cares about the people who come into his office and wants to help them succeed. Because of their help and professionalism, I was able to pass my test and move forward with my job process. I'm so grateful for their support and kindness during what could have been a very stressful day. If you need a hearing test or audiology services, I highly recommend this office. Mike and Rose are wonderful people who truly care about their patients.

I found Mike Shannon online. Had no idea how lucky I got once I had my first appointment. The…read morefront office looks very homey, not like some stuffy waiting rooms we've all sat in. And the receptionist is not only gorgeous, but polite and welcomes you with a smile. And, Mike Shannon is beyond patient, answers all of your questions and makes sure, that by the time you leave, your hearing aids fit comfortably, sound amazing, and makes sure you leave feeling great. Hearing is taken for granted way too much, until you lose it. Then you see how much you need it. Go see Mike Shannon. I guarantee he'll change your life!!

I need a hearing aid, "Hear Well Center" fought with my insurance for weeks costing me thousands of…read moredollars and never getting the care or hearing aid I need. Good doctors, support staff was the opposite. Very bad experience.

Had a sudden loss of hearing and my ENT had me go for audio testing. Have suffered with Tinitus for…read moreway too many years.Very good test and explanation of my needs.

They have several locations but none pick up calls or call back. I got lucky by calling the…read morebellflower location and the receptionist was able to fit me in at the long beach location. Currently sitting in the lobby waiting for my hearing test. It has been an hour. Do yourselves a favor and don't come here. The wait time is ridiculous and no one has said anything to me.

They don't answer the phone!!! Tried to contact the office to schedule an appointment but no one…read moreever answered the phone. Voicemail states to leave a message and someone will return your call,LIE! No one ever returned my call. Very bad business practice and poor patient care