This place is great. The atmosphere is very comfortable and welcoming. RENAY at the front desk was super friendly and more than helpful getting me signed in. I went in to get ear in impressions for some new in ear monitors. The whole process was quick and easy. I will definitely come back again when I order some more. read more

Met with Dr. Dekriek. Not only he was very friendly, but also a knowledgeable specialist who cares genuinely about his patients. Thank you!

Only Rating a 5 because I can't rate it a 10. Came with Dr. DeKriek for a hearing test but with the test had a very special criteria and Dr. Dekriek didn't say no to me even though it was something very new to him. He figured it out and continued to help me and was very detailed with the explanation for everything making it very easy to understand. His customer service is the best I've experienced so far and will definitely be coming back if needed no questions asked. You won't regret coming here at all read more

My mother in law and I visited the other day. The provider onsite seemed somewhat overwhelmed. He stepped away to answer multiple calls on the office phone during the visit. Maybe the receptionist called out. He asked us why we were there and I said we had an appointment. He seemed annoyed by my answer and basically said that I was stating the obvious. We let him know that my mother in law was trying to establish with a new provider after moving here from the SF area and that she has issues hearing properly with her current hearing aids. He informed us that we were out of network. He offered to replace my mother in law's hearing aid tubes and turn up the volume for $65. We accepted the offer. After he turned up the volume and replaced the tubes, my mother in law said there were increased feedback noises, and he basically said 'well of course, I turned up the volume, that's what happens.' Essentially (perhaps accidentally) arguing that the two options for my mother in law are not being able to hear well and having feedback noises: pick one. He fiddled with her hearing aids a bit and asked her if it was better. She gave the thumbs up but I think she just wanted to leave at that point. She's still having feedback issues and I offered to go on YouTube to figure out how to adjust the volume back down myself. My mother-in-law is very upset and felt very disrespected. She has end stage cancer and is going through a lot; I think it was sort of salt on a wound for her. Especially because as a Filipino immigrant she has a lot of experience being made to feel like she's a burden or annoying in medical settings. read more

I came to get some impressions done and it was a great experience. Made my appointment the same day and the Doctor was very kind explained the process and showed me how the process was going to go. Very kind and caring atmosphere. Very respectful and Friendly! read more

As I entered my 60's I started to have some hearing difficulty. I now need to wear hearing aids all the time and I quickly learned how vital they are to your ability to interact with others. Recently I was riding a bike and stopped at a STOP light when I was hit by a car from the rear. This caused several medical issues along with losing my hearing aids at the scene. Finding replacement customized hearing aids is vital and it often takes many weeks or months to replace them. Thankfully the Fidelity Hearing Center in Cerritos California new just what to do and how to painlessly order replacement devices that worked great. If you need help with your hearing the Fidelity Hearing Center has all the equipment and tools needed to analyze your hearing issues and they helped me quickly recover from from this accident. The key person there is Dr. David Dekriek (Dr. of Audiology). read more

Booked an appointment here for an audiology test. We had a great experience here. The Dr was kind, informative and took time to communicate each step of the process. The office is clean with a lot of cool artifacts. Highly recommend! read more

Very informative , ver knowledgeable , newer EQUIPEMENT , very professional , nice office .

A personal touch that just doesn't exist these days. The Dr. does everything himself, not constantly passed off to some other person. Takes the time to explain what is going to happen and what the results are. Would highly recommend. read more

Dr. DeKriek is THE BEST audiologist in Los Angeles! He is kind, listens to your concerns, is patient, and very capable. He takes the time to explain this heartbreaking disability called hearing loss, and helps you navigate those difficult waters of finding a hearing solution. I have searched for years to find an audiologist who puts the patient first and Dr. DeKriek is that person. He is very knowledgeable, and I would gladly pay for that expertise, but on top of everything else that he brings to the table, he is very fair in his pricing. You won't find a better audiologist. I travel over 40 mins. to his office, because he is worth it. I have worn HA's for over 10 years and have looked a very long time for someone who is as patient and capable as Dr. Dekriek. You'll be very happy you made an appointment to see him. read more

Im glad the The Audiologist took me, he made me realize how urgent my case was. His equipment is top notch and his office is clean and tidy. He is straight to the point but nice about it. I went to an ENT he had on a list of recommendation, but he stated that he was not affiliated with them. Through when the ENT reviewed his repoprt, they commented a few time how great his report was. Now that I've been dealing with this for a little over a month going and seeing many different EMTs and having many different hearing test, I now realize how great his report was as well. read more

stopped by to get some custom molds done and it was super quick and easy! the man helping me was super nice and talkative. great service at a great price. 10/10 read more

Dr. DeKriek is extremely nice and patient. He handles my ailing Uncle extremely well when trying to diagnose his hearing issues. I strongly recommend Fidelity read more

Just a quick shout out to Dr. DeKriek and his staff. After well over a year one of my hearing aids wasn't working as well as I'd like so I made a trip over to their office hoping something could be done. As per usual I wasn't disappointed. Two days later I went back a was given a new hearing aid already programmed to my personal specs. I can't say enough good things about Fidelity Hearing Center, if you're having problems hearing here's your solution. Thank you Dr. DeKriek. read more

I was sold the most expensive hearing aids made by Starkey because my insurance paid for them. I wasn't told the final price but was told around $7000. After i was fitted I started having a screeching problem and returned the aid (left ear only) on three different occasions. I asked for a replacement or the aid be sent back to the factory but that didn't happen so I went back to my old aids for almost two years until I lost one recently. Now I'm bound to use the Starkey and the problem is still there. I am very disappointed with this product and mostly the service I received. Ken Skube read more

This place is perfect if you're looking to get impressions for in ear monitors. Very professional and it only took 15 min. Highly recommend coming here. read more

Dr. De Kriek and his staff are phenomenal. If you wear hearing aids, I urge you to see Dr. De Kriek to review if your existing aids are appropriate, for their cleaning and later for the purchase of new aids. Dr. De Kriek is very knowledgeable about the latest technology offered by the hearing aid manufacturers so you can get the best aid for your needs. Dr. De Kriek is also very patient and accommodating with appointment times to adjust the fitting for new hearing aids. As every hearing aid wearer knows, the frustrations from a hearing aid that needs repair or an adjustment requires an appointment ASAP. Dr. De Kriek is very accommodating and understanding in that regard offering to see you in between existing appointments and on Saturdays when he is not already scheduled to be at a seminar or at an assisted living facility. Lastly, he understands that you may prefer other methods of communication besides the telephone to discuss your hearing aid needs. You can reach Dr. De Kriek by email or even by Facebook messages. : ) read more

I went over here to get an ear impression (for custom in-ear monitors) a couple weeks ago and I just got the final product - the custom earbuds - in the mail from the custom manufacturer . The fit of my custom monitors feel great and the seal is very good (keeps outside noise from disturbing whatever I am listening). The doctor was very friendly and the entire experience was great - even the pink sticky goo ;) that is used to make a copy of the ear was put in very carefully so it wasn't a bother. Although I certainly hope I never have to go here for hearing aids, I certainly would trust this place if such a need arrises. read more

Dr. DeKriek provided the smallest hearing aid possible, which my gf preferred over her previous hearing aid. he made special appointments to see her during non-business hours. The price he charged was almost $1,000 less than the same hearing aid in other offices. i would recommend him to anyone else who is in need of better hearing. thanks again Dr. DeKriek!!! read more

I can not say enough good things about Fidelity Hearing. As a parent and a consumer I am very impressed with Dr. He took extra time to make sure the hearing aid we selected was the best for our daughter's needs, and for our budget. He did not try to up sell at all. After our consultation we called around to comparison shop. We were told by one online sales source, "the price your audiologist quoted is a great deal, and I can't beat it. He's treating you right." He also stayed late on the Friday of a holiday weekend to make sure her loaner aids were correctly configured and she knew how to use and care for them. read more

My son has mild to moderate hearing loss, and he found a great fit here! The hearing aids had some problems, but Dr. DeKriek was quick to have an appointment with us and help us out. He listens and tries to help you out with whatever he has. Dr. DeKriek also explained thoroughly how we should use and take care of the hearing aids. I would definitely recommend this place. Thank you Dr. DeKriek!! read more

I needed moldings for a pair of in ear monitors, and this was the right place to go! In super personal friendly service, my satisfaction was filled! It took only a few minutes and I couldn't have been more happy with the time spent, and the great deal for the moldings! Look no further than Fidelity Hearing Center read more

I was referred to Fidelity Hearing Center and Dr. DeKirk through Hearing Planet. I never realized how severe my hearing problem was until I was tested and evaluated by Dr. DeKirk. Although I have excellent hearing in the high and low frequency ranges I have no mid-range perception. Consequently, I need to have the TV and music set very loud; and I was constantly saying "what did you say" if the person was not looking directly at me. Dr. DeKirk accurately diagnosed my deficiencies and made an excellent choice for a hearing aide. After 5 years of seeing Dr. DeKirk and Cory I can honestly attest that my life has opened up with clear hearing making my work, social and home life easier and much more enjoyable. I would definitely recommend Fidelity Hear Center, Dr. DeKirk and Cory to any person who would like to correct, or assess, their hearing situation read more

This review is long overdue but as they say better late then never. I had a great experience at Fidelity Hearing. The appointment scheduling was a breeze and Corie was wonderful to talk to. Dr. DeKriek was very understanding and new exactly what I wanted. He explained the process in detail and worked with my insurance to make sure everything went smoothly. I highly recommend Fidelity Hearing. read more

I am a CSUF student and my team were working on a school project about hearing aids industry this semester. Even though we didn't pay a penny, David J DeKriek, Au.D. was willing to help local students. He was very friendly and was very honesty about the industry. I wish his business to be very successful! read more

Never thought I would go into an audiologist appointment and come out very pleased. I came here to get my ear impressions done for my custom mold in ear monitors. Dr. DeKriek knew exactly what to do and gave me great impressions. He explained the process clearly and it was over in minutes. He was even careful to mention instructions for the delivery process to the company. His experience showed and it's easy to see why he was recommended by 1964 ears. Dr. DeKriek and his staff are completely professional and friendly. He even guaranteed if there are any problems with the impressions that he would take care of it. I can appreciate any business that does honest work rather than trying to make a quick buck. I would recommend Dr. DeKriek to anyone in need of an audiologist. read more

Fidelity Hearing Center is an office located in the center of a small oasis that has a feeling of quiet contemplation. Once inside you are greeted by Coery who has a wonderful articulate voice, especially for those of us that have a hearing impairment, she is so easy to understand and has a very warm welcoming manner. To give you a glimpse of the atmosphere, you have to first pick up the little blue book on the table and read some of the humor inside! This sets the tone for the office and makes you feel totally at ease. I'm one who uses mnemonics to remember names, but Dr. DeKriek uses them to help you remember which hearing aide is right or left, how to raise or lower volume, and color coding techniques to make sure you have the right one on the right ear. He's equipped with a computer screen and a very genial, pleasant manner, encourages questions and makes you feel utterly comfortable with having to try new gadgets on your ears. He's a Board Certified Audiologist, I was impressed with the very detailed audiology testing and comprehensive results. I found him on Yelp and I am definitely very happy with my experience. I would absolutely recommend Dr. DeKriek and Fidelity Hearing Center! read more

My sons hearing aide mold was broken & he needed it for school starting this week. The cost to send it out was a $500 deductible through his regular audiologist & it would have taken a week. Dr. Dekriek was able to make a same day appt. & repaired it on the spot for a fraction of the cost. He was very personable, thorough & prompt. When my son's warranty period is up we will definitely be switching to this office instead. Thank you! read more

I got molds impressions made and the doctor was so nice and informative. He explained the process while going doing it so I would know how it's done. I would go back again for anything ear related. Go go go go go go read more

Dr. David was great! He was very professional and explained everything I needed to know regarding my hearing results and my hearing protection. If you are in need of an Audiologist I highly recommend him. If you are in a career that my put your hearing at risk I recommend you see him for a hearing test and protection. read more

My husband came in for a hearing test. We were very impressed, he was very through and ran several test. We were there for at least an hour. He sat down with us and explained the test and the grafts, and the degree of hearing loss my husband had. I would highly recommend coming here if you are in need to be tested for your hearing. read more

I hate to be the one who writes the negative review but Dr. Dekriek gave me the worst experience at a hearing center ever. I went home with tears in my eyes. I was excited to find out that my insurance finally covered hearing aids so I set my appointment strictly based off Yelp reviews. At the time of me setting my appointment, I informed his assistant, Corie, that I would be using my insurance. She didn't ask for my information. Ok. Fine. I arrive at my appointment at 3:45 pm and she began to call for eligibility (well of course they're closed). I then went to the back with Dr. Dekriek for my hearing test. He asked no questions at all about my condition, what brought me to this point, nothing! I had to stop him several times to give him the details. So, after the hearing test, we go into his office and pulls out 1 hearing aid as my solution. He didn't bother trying it on me to see how it fit or anything. Nonetheless, I had to probe for different options. He only allowed me to try one on. All of which had short battery life. It was obvious he was in a rush because he handed me brochures and sent me on my way. I'm sure that this was because he couldn't verify my insurance amount. They called this morning and told me that they verified that I had "VERY GOOD insurance benefits." I informed them that I'd find another company. I wouldn't dare spend money at a places that rushed me out of the door because they thought I couldn't afford it. I'll keep looking for a better solution. Also, after reading his reviews again, most were for ear impressions, not for hearing aids. I wasn't impressed at all with his service. In fact, I was sorely disappointed. read more

Highly recommend Fidelity Hearing Center. The interview, hearing test, and consolation is very professional. No up selling or recommending items one does not need. Main concern is to fit the patient with the best suited hearing item. read more

I had my ear impressions done for in ear monitors by Dr. DeKriek and would highly recommend him. He has done lots of impressions for in ear monitors and knows what they are looking for. The process was simple and the price was great I would highly recommend him! read more

I came across this location on my search for ear plugs. this facility was a good distance away from my work, but the reviews made me choose this place over others. So now on to my product. The earplugs seem to be durable after two days of use and they fit perfectly and actually stay on when I put my helmet on. So they were exactly what I wanted/needed. Cory was really helpful when talking over the phone and Dr. DeKriek was very helpful at explaining the types of plugs and the prices. I am very pleased with the service and product. read more

I am 24 years old and for a while now I've been trying to locate a new hearing doctor. I found Fidelity Hearing Center in Cerritos on my provider because it was close by, so I thought I would give it a shot, especially after reading other yelp reviews beforehand. I was amazed when I walked inside the office for the first time. I was happily greeted by his secretary, and within seconds Dr. DeKriek came to greet me himself. He willingly spent several minutes looking at roughly 18 years of hearing records to find the most current ones I had while I filled out an application. When he took me back into his office, he listened to my story. Not only did he understand my history of hearing and answer all my questions clearly, he explained things about hearing aids, the process, and the types of sounds that my old doctor never did. And he made it incredibly easy to understand. Dr. DeKriek is a very, very good audiologist. It isn't just what he does however; his personality and compassion will exceed your worries, expectations, and level of trust. You'll immediately feel comfortable around his office, and you'll look forward to your next visits. To get my new hearing aids, I needed to get moldings, so he accommodated to my circumstances and scheduled me on a day where he generally doesn't have appointments so that we could have extra time together. Not only did he get me small hearing aids for both ears (yay!), but they were very reasonably priced. I am completely happy and satisfied with trusting my instincts on this place, and you will be too. You will NOT regret going here! Fidelity Hearing Center is definitely the place for you if you not only need hearing aids, but someone who is friendly and understands you. read more

I began seeing Dr. David DeKriek about 7 years ago and his analysis of my hearing problems and subsequent hearing aids greatly improved my hearing abilities. I'm now using new and improved hearing aids with much better results. The new aids have four independent setting for the wide array of circumstances and five different settings for the volume. They operate fantastically for voice, music in any environment. David's personal interaction with his patients is nothing less that outstanding and always way about satisfaction. Honestly speaking there are not enough "STARS" to rate David and Fidelity Hearing. . read more

I have been completely satisfied with my experience @ Fidelity!! Dr. DeKriek and Cory make you feel so at ease and comfortable. I look forward to a long standing business relationship @ Fidelity! read more

The experience with Dr. DeKriek was pleasant and personable along with his secretary Corie. Had to go in to get my dad's hearing aides adjusted and was in and out and the best prices around. Dr. DeKriek is like the Macgyver of ears and anything ear related because it took him 5-10mins to get it adjusted and using process of elimination and started off with a new pair of batteries and going from there. But before he started to put in new batteries I told him we have a bunch, which were also purchased from him a week prior which was competitively priced with Ebay prices, but he didn't bother and used a new pair on the house. Then he went the extra distance by replacing the stock ear tips with a wider one which increased hearing range for lower sounds for the hearing aides while eliminating the static noises. Will be repeat customer without a doubt read more

I stumbled on Dr. Dekriek's office when I searched for an audiologist who was closer to me... all others were in downtown LA and the 405 traffic is horrendous. I'll be honest, I didn't have much expectation when I contacted Dr. Dekriek through email... most other audiologists require a phone call to set up appointments (lol) so if you're deaf, you have to ask a hearing person to call for you. To my surprise, he answered my email and was able to set up an appointment with me. He was very prompt when I walked in, answered all my questions to my satisfaction and his ear mold impressions was not painful or eye watering like others and even helped me find a 3mm audio input for my hearing aids. Ear mold turnabout time was in line with other audiologists, so no surprises there. He's a great doctor, knows his stuff and is fast and efficient. I appreciate that. In short, I will be using him as my primary audiologist for as long as I live in LA. read more