The reason I was at this office was a referral from my medical provider because they did not have any earlier appointments and vendored out the service to HearUSA. I will assess my impressions and factual events of my visit to this office. I have gotten out of practice of checking an organization on yelp prior to going to a company and after the fact, has noticed this office has a very low rating. There are other HearUSAs in area with much better ratings.
Parking was very convenient, ample spaces. The office was pleasant, good seating, uncluttered and the person at the front desk was polite and professional. While filling out the forms another staff member came in to assist the front desk person with the computer/program (unsure which) as the office was having technical issues.
Upon completing the paperwork, Claudia Morales - Hansen, the technician who would be conducting the hearing assessment was nothing less than professional and personable. She explained everything she was going to do and began the process. Just about the time we were ready to begin, a very loud gentleman entered this booth, already occupied by myself and Ms. Claudia announcing, "Supervisor" and proceeded to remove my left earplug to reinsert it painfully into my ear. In my opinion, whe Ms. Claudia placed the right and left plugs into my ears it felt fine, and well placed. Needless to say, I was appalled at his entrance and the fact that he seemed to "undermined" Ms. Claudia's role. He then left the booth/room as abruptly as he entered.
Long Story short, Ms. Claudia graciously proceeded explaining she was an "apprentice" and he was checking her work. I am a 30 year Human Resources professional and have never seem such a rude, insensitive supervisor. In my opinion he performed poorly, hurting me in the process. He needs more training on how to supervise and customer service.
I now understand why their company ranks so low and I think Ms. Claudia deserves an apology from Mr. HOLDEN BAKER-BRITO. read more
