Amazing customer service! We were in a bind and needed a water polo ASAP and the wonderful folks at Conejo Swimworks went above and beyond to help us out. Highly recommend!!! read more

We have been SO happy with Conejo for our team suits and gear! They worked with us for our Arena sponsorship and have had terrific communication! Thank you! read more

Conejo Swimworks - Sports Wear Near Me - Thousand Oaks, California

As a Canyons swim dad, we've relied on Swimworks for years and they've always delivered for us. Both Kim and Evette have everything I need or figure out how to get it for me. They've bailed me out at meets several times. Whether it's a measurement for a new tech suit or a spare pair of goggles last minute, I go to them for everything. Even when I order gear from them online, their customer service is top notch and everything comes exactly how I needed. THANK YOU! read more

They have a great selection for ever size and skill level. The staff is helpful and has some solid advice for gear and programs in the area. Their Rose bowl location is awesome too! read more

Thank you !! Your team always makes sure Bruce fits in his suit !! Taking the time to help me find the perfect goggles, the right suit the right, equipment, the right size, the right feel! I really value your commitment to the swimmers! read more

Conejo Swimworks - Bruce and Liam from Canyons sportin the gear from Conejo Swimworks - Sports Wear Near Me - Thousand Oaks, California

This is the only shop, big or small, that has Speedo-style suits for swim team and water polo, in stock! The help, knowledge, & expertise with styles & fit can be found no where else! Worth any drive. Just go. read more

The lady at the boot at CLASS meet last weekend (Dec 7- 8, 2024) was so rude and had her attitude. When we asked about swimsuit sizes and options for my girl and she just replied that's ok your kid is not going to Olympic. Wow!!! Her face was not welcoming and always had sour face. So we ended up not buying anything there. Don't waste your time here!!! The owner should train her better. read more

Conejo Swimworks is the bomb.com... Yvette and Kim are the most amazing ladies to work with. They are so helpful and knowledgeable about whatever you might need. I appreciate all their help with my club team and also for myself. Five Stars!! read more

We have been buying swim gear and equipment at Conejo Swimworks since 2016. They are consistently the best option for all of our needs with knowledgeable staff that can help with everything from styles and comfort to sizing, especially when each of my kids have advanced and needed new unfamiliar equipment. They are not married to one brand of swim gear which really helps since every athlete is different - they carry it all and will help you get set up with everything you need for competitive or recreational swimming!!!!!!! read more

I made an order two weeks ago and the status always shows 'awaiting fulfillment'. The customer service is very poor without responding to my email and call. I don't know what happened and what to do. read more

We came here to get some uniforms for my daughter's swim team. The lady was nice and very helpful. I highly recommend this place for any swim stuffs! read more

My daugher had her suit rip at the meet ( brand new) so we had to get one from Evette on site. The team was very helpful in directing me to the right replacement. Considering the cost of tech suits, it is always a stressful experience! Due to manufacturer error, the new suit had a tear not seen originally ( brand new) and Evette helped me get a replacement from Arena within days! I was so grateful for her superior customer service and kindness in a stressful situation ( both cost of suit and unexpected replacement). Thank you so much for everything! read more

Yvette is by far one of the best in the business. Her measuring and fit technique is fantastic. My son has been swimming competitively for over 10 years and we purchase only his tech suits from Yvette. They have the best selection, price and when it comes to fit Yvette knows her business. She has always fitted by son as he's grown through the years. Great fit, All the staff is very helpful and friendly. Highly recommend Conejo Swimworks and Yvette. Thank you again for helping us at another swim meet. read more

Kim and others at Congo provide extraordinary service, going above and beyond to accommodate swimmers. They have expedited orders on request, and provide a personal, friendly touch. In the one (rare) occasion when we received a fast suit that tore after a small number of wears, they quickly coordinated a replacement suit and had it to us in two days. A pleasure to deal with. read more

Yelp 100 Challenge 39 Located in the Whole Foods strip mall, it's easy to miss this little store front. What is inside though is an amazing selection of swim suits, hats, goggles and everything else one might desire for swimming. I remembered this store existed years ago when our children swam competitively. The current owners have owned this place for the last 10 years. From the pics on the wall, they do a lot of swim team sales and I'm told internet sales as well. Came in to pick up a swim cap and was greeted by the friendliest owner. She was patient, answered my questions and even gave me a sample of body lotion as well as antichlorine shampoo. And I was lucky as I found a hot pink swim cap! Parking is free and readily available in the lot out front. read more

Conejo Swimworks - Sports Wear Near Me - Thousand Oaks, California

Every time I have done business with Yvette or Matt, or any of the Staff at this Company, I have always had a 100% excellent experience. They go out of their way to help you get the product you need and in a timely manner. I have been a customer for nearly 10 years now. They have NEVER failed me. A big Thank you to Conejo Swim Works for all your help, support and excellent business throughout the years. read more

Great knowledgeable owner who always takes care of our swimming needs. There aren't any places like this in Simi so we have to travel a little bit. It's worth it. read more

My child's swim team uses Conejo for team suits each year. We ordered our suit and they sent the wrong suit (for a boy and not a girl). I mailed the wrong suit back to them and spent several months trying to get them to give us the correct suit that they were paid for. I finally asked for a refund which they agreed to provide but have refused to do so. My daughter had to go without a team suit this year and Conejo was happy to pocket the money. read more

My son and daughter's swim team unfortunately used Conejo Swimworks as their vendor. What a mistake! I ordered $166 worth of team swimsuits and personalized swim caps on 6/2/21. It is now 9/12 and I have yet to receive them. Every time I call in, the person who answers the phone says she'll get back to me but she never does. I have written emails but no response has been received. What kind of customer service is this? I have recommended to our swim team that they no longer use this company. Do yourself a favor and don't order anything from them. There are plenty of other swim gear retailers out there who put their customers first. read more

Placed an order July 2021 never received merchandise ($200+). Time went by and I made the mistake to place another order in October ($100+). Spoke with someone on phone a couple times. Communicated with couple other people through email. Left voicemails. Still no refund nor merchandise. Now it is March 2022. I was patient because I understand the struggles due to covid but this is ridiculous. They do not respond to emails nor messages and the times I have gotten any reply I hear " i will talk to the owner". So is the owner the person not giving customers their refunds or merchandise? I see these positive reviews, lucky for you but some of us obviously are not provided the same service. read more

I ordered two pairs of jammers in September, and I only received one. I called and was told that they would call me back, and they never did. I called again and was told they would find the owner and receive a phone call back, they never called. I emailed, they never responded. I called and left a message, and they never called me back. I paid for a product, and never received it. I have been dealing with this nightmare for 7 months!!! Do not order from them, you might not get your merchandise. read more

We love the quality of service we get here. My son is new to a swim team and the owners were really helpful in selecting the right gear and answering questions about various products. Sure, you can buy online elsewhere, but the service and feedback is worth supporting this small business. read more

We came in for a tech suit and Nathan was such a big help. He really knows his stuff. He worked well with my daughter and me and I just can't say enough great things about him. Thank you Nate. read more

Conejo Swimworks - Sports Wear Near Me - Thousand Oaks, California

I have not been to the store physically but from my phone experience they do not have a good customer service. They do not pick up the phone and make you walk in to the store I am guessing. read more

We have had a similar problem to Caroline V's review. Last swim season Yvette, the owner of Conejo, came out and outfitted our team and did such a wonderful job that I pushed to use her services again this year. I am so sorry I did. She sent her husband to do the fitting this time. Although he was very pleasant, he indicated everything was fine. We found out weeks later that there was a minimum order quantity and we fell short - this just a few days before our first meet and after repeated emails and calls. Then they tried to say there was a missing size on an order form that held up production, but no one ever reached out to say there was a problem or ask for the missing size. Yvette ignored most of the emails I sent her and every call I placed was answered by someone at the store who said they would speak to her about a could be done and get back to me, but no one ever diid. At one point, I asked for our order forms back so we could go elsewhere for all of the gear Conejo would not provide because of the minimum-order quantity, but could not even get those. Our suits finally showed up in a box from another vendor with no order forms included, so we have no idea what belongs to which swimmer. To make matters even worse, it now appears Conejo has decided to keep all of the money our swim parents paid for items Conejo wouldn't provide (swim backpacks, t-shirts, warm-up suits) because we fell short of the minimum order - no refunds have been issued at all, no checks returned. Our parents have been calling and asking for refunds, told someone will get back to them, it no one ever does. They have essentially stolen money from our team and again, promised to return calls, but haven't. The situation is so bad that I've had to get the supplier involved and she feels so bad about how badly things have been handled that she is trying to rectify the situation which is sad because she really had nothing to do with it. I'm sad to say no one should do business with Conejo. The provide no information, have no customer service, no follow-through. Do your team a service and take your business elsewhere. read more

I had a great experience with Yvette and Conejo Swimworks! We ordered team suits for our high school girls water polo team. We had a short window because we learned we were having a season only a few weeks before our season was to start. Yvette took GREAT care of us, and despite our short turn around time requested, she even managed to have our suits delivered AHEAD of schedule!! And everything was as ordered. Highly, highly recommend for the outstanding customer service! read more

They measured my daughter's club team for suits in September. But, the order window didn't close until November 1. Meaning they didn't even start the order until November 1. My daughter's suit allegedly was on back order. No one told me until I emailed and emailed and emailed, begging for a response! Finally after getting the team president involved, magically the suit appeared in the store on 1/28. I was told I would get it by 2/12. As of 2/12 - the website says that the suit hasn't shipped yet. And they don't answer their telephone! So I have no answers and my daughter has no team suit! HORRIBLE CUSTOMER SERVICE! read more

No reason to go into LA with this great one stop swim shop. Helpful, knowledgeable, and friendly staff! Competitive pricing and selection with both big box and on line stores. Customer service here was so personal it felt as if I had been their best customer for years and it was my first time walking into the store. read more

I was given the task of quickly finding a particular swimsuit for my boss's daughter who needed it the next afternoon. I found it online but as the company was on the east coast they couldn't Fedex it till next morning. A work colleague overheard my frustration and said, "Why not try Conejo Swimworks near Wholefoods, they seem to have a good selection". I called immediately and someone named Yvette answered. She was extremely knowledgeable about the stock, and within minutes found the exact suit I was looking for. Conejo Swimworks saved the day and I highly recommend them. read more

First of all I would like to say that I am in the customer care business ; so I have high expectations. My first experience with Conejo Swimworks ; I was referred to them for our coaches personalized parkas. I gotta tell you Yvette & Penny took my order; were very responsive and detailed oriented in making sure the information was correct and they were done in a timely manner; specially since it was just before the holidays. My second experience with Yvette ( the owner ) and Penny was today. I needed to get fitted for my first Knee Skin Tec suit . Well I talked to Yvette on the phone and Monday's are my only day off in the week.... Which is her only day off as well. Yet she agreed to meet me there later in early evening to get me fitted for my first suit. I got there early , yet they work very well as a team. Penny got my measurements to get me started till Yvette could get there. I could tell Yvette has full trust in Penny.... And when I met Yvette I could tell she knew her stuff. Another girl was getting fitted at the same time as me; yet they both gave us equal attention. I'm new to this and they both really made me feel comfortable. If you ever put on a Tec suit; you know it's not easy. They both were extremely patient with me; telling me the proper way how to put on suit and how not to ruin or rush it. Now when I say patient ..... Let's say that this process took over 1 hour and 40 minutes ( we chatted in between breaks ) and Both Yvette & Penny never got stressed out. They would tell me to take my time; do not rush; they wanted things right. I appreciate all the personal time and care they took with me. Honestly I almost bought the same suit from Amazon... Yet I see how that would have been a huge mistake! There is no way I would have known what to do or get the expertise that I got at Conejo Swimworks. Thank you ! I will be seeing you at Nationals and sending people your way! I highly recommend this place. read more

I had a similar experience as Lee K. Ordered a custom parka, and they never contacted us that it had arrived. My daughter's friend saw it hanging in the shop and told us. It had been there for 3 weeks---through the coldest part of the season! The clerk was clueless about the parka situation, we had to find it for him. He also couldn't answer a goggle question I had while in the shop. No reason to go to a specialty shop if there is no service and no knowledge. Now I just have things embroidered myself at a different shop, and buy swim gear elsewhere. read more

Really bad customer service!! I special ordered a swim parka for my college swimmer on 11/10/15. Owners said to expect order to be shipped in 8-10 weeks. On week 13 (2/5/16) I called to inquire about my order and spoke with Yvette who was quite short, saying she'd check on it and call me back on 2/8/16. No call!! On 2/11/ I called once again to inquire. This time I spoke with the other owner Penny who said "Yvette is so sorry, but the order was messed up". I asked why Yvette didn't call me herself to tell me and apologize? Penny apologized. I got a refund. I agree with other bad review (Lee K. back in 2013): "Crazy way to do business". Three years later, it's obvious that the owners do not care about customer service! Will spread my dissatisfaction with Conejo Swimworks, at collegiate conference finals this coming week! read more

I'm so thankful to Yvette, and everybody and Conejo Swimworks. They were amazing. We ordered our custom suits and caps from them. Yvette came out to us for a fitting in the hot sun. She was patient and everything was in on time for our first meet. It took only two weeks. Then while in the store I bought goggles for my daughter they helped us pick the perfect pair. Needless to say they will have a customer for life. read more

We are new to the area and have been delighted to have a full service swim store nearby. The staff is friendly and knowledgeable. Kim at Conejo Swimworks set an appointment time to fit my son and made sure he had the proper tech suit for the event and meet he was preparing for. read more

I didn't find specifically what I was looking for, but the lady was extremely friendly and helpful and made a recommend of another store I could try. Great customer service, which is all too often lacking elsewhere. I would definitely send anyone here who is looking for athletic swimwear. read more

I coach swimming for school and club with over 200 swimmers and they are the best swim vendor without a doubt. Their attention to detail, customer service, and ability to find whatever we need is unmatched. I send all our families there and never hear anyone come back unhappy. I recommend this store to all my fellow coaches and for any swim family. read more

I came to the store looking for a suit for swim team in a certain price range for my daughter, and the sales clerk was extremely helpful. He helped us check the tags for the sale prices and we found a suit that my daughter loved and was well within my budget. I will definitely shop there again. read more

I love this store! I recently joined a masters group and got all my training equipment there. The staff is very knowledgeable and the prices are right. read more

I can hardly give this store even one star. I purchased a Speedo swim bag for my daughter at this shop. Abut one month after I purchased the bag, the teeth in the zipper started to fall out. I brought it back to the store's booth at a local swim meet where the owner told me that she would send the bag back to Speedo because, on this particular model, they had been getting a lot of complaints about this defective zipper. She said she would call me as soon as Speedo told her what to do. We waited a few weeks but got no call. I started calling the shop and speaking with whatever sales person answered the phone only to be told that they would ask the owner about when we would get a replacement bag. They always said they would call me back but NEVER did. I called several times, left several messages on their machine, my daughter even went down to swim meet that they had a booth (the person working the booth didn't know about the issue so was not able to resolve it for us) and ultimately, a year later they took our original speedo bag, and have never issues a replacement and have never called us back. Before this issue, our entire team ordered warm ups from this store. They were supposed to call when the warm up orders arrived. They never called, my daughter received her warm ups two months later than expected and they were found sitting in their back stock room. The sales person didn't even know they were there until I asked him to look. Seems like a crazy way to do business. The prices are nothing to speak of, their service is terrible - I sticking with Swimoutlet. read more

LOVE Conejo Swimworks! I go to them first whenever I am in need of a new suit both practice and tech suits. They have a wealth of knowledge and are more than happy to share that with me the swimmer! I am always pleased when I go there and am treated very well! Overall 10/10 experience! read more