Came looking for a bike for my teenager and Steve L was a phenomenal help! Knowledgeable and…read morefriendly we walked away with the best bike for my boy. A+ 5 stars!

I shop at the Big 5 Sporting Goods located in Thousand Oaks ,Ca. on a regular basis and have done…read moreso for at least a decade.I go there to buy certain items that I need for work that are hard to find at a reasonable price elsewhere without sacrificing quality.I don't want to spend a large sum if money on a high end pocket knife in which I am going to beat up and eventually break at my work.Big 5 runs Good ads and if your patient you can get a great deal on a nam e brand item,for a much lower price than the department stores.This is thier buidness and that'd why I shop there.Often times I run in for a nice knife and end up purchasing a a flannel or a couple work shirts,flashlights etc...I have spent THOUSANDS of dollars at this as well have many of my friends,co-workers and family in this community.Thus far,any minor problems or disgretions I have encountered over the years have been swiftly and professionaly resolved by either the clerk who was helping me or by a nearby helpful manager.It is a terrible reflection on those hard working diligent proffessionals,the incident which occured today when I was trying to pay for my product.I waited patiently in line to have a couple of knives shown to me which are kept locked up on a display case for obvious reasons.I will say that,being in the retail business for over 15 years myself,I would give the stores pricing accuracy an F or maybe even bordering criminal fraud as far as wrong prices,no prices or the just don't know and are not going to bother to even try to find out for you.I would say 75 percent if ALL Thier knives on display,have no prices at all on the shelf tag or knife itself.When I tried to incure a couple of unpriced knives,I was met with a bad attitude and snyde remarks which made me feel unimportant,unwanted and unappreciated as a customer.I know that retailers rely on student workers in thier workforce but come on man this kids chest barely reached the top of the counter.His beard was,I believe,parts of a cheap drugstore Holloween costume,and he was dressed like a 7th Grader.Sorry,maybe it was take your child to work day but I shouldn't have to babysit the clerk or reprimand the clerk assissting me at the local sporting goods store.O.K.. Bottom line is he couldn't break a 100 dollar bill at 4 o'clock in the afternoon after bring open for buisness for at least 5 or 6 hours on a very busy day.He looked at me like I was a nutcase for even handing it him which I almost didn't want to do considering he could not of been a day over 14 years old and I questioned whether he even knew what the was or had ever seen one before.I thought he was gonna start crying and said he absolutely not break such a large o it too high of a risk.I said then please call a manager at which time he told me he was.That I know us against the child labor act !!! To begin with,then he started childishly bickering with me and threatened to tell his mommy,I mean manager on me if I didn'te apologize to him.I just wanted to buy the product at this point but was refused services and I left the store promptly.I asked the REAL manager on duty for the General Store Manager and District Manager's names and was told was the CEO Of the entire company.And refused to give me futther information.From now on,I will be shopping at Dicks.At least they are not such pussies.Thank you again Big Dive !!! For absolutely nothing !!!! Sincerely Robert Jackson. Mistreated Customer at Big 5 Sporting Goods in Thousand Oaks,Ca.

Stopped by Dick's late on a Friday night and had such a great experience that I felt it deserved a…read morereview. Jonathan, Damario, and Dani were all incredibly helpful and welcoming even though it was near closing time. Instead of rushing customers out, they were patient, friendly, and genuinely attentive. They took the time to help me find exactly what I needed, answered my questions, and did it all with positive attitudes and professionalism. It's rare to see a team maintain that level of stellar customer service at the end of a long week, but they absolutely did. Big thank you to Jonathan, Damario, and Dani for going above and beyond and making the shopping experience easy and pleasant. Their teamwork and kindness really stood out.

Unfortunately I won't be back to this location ever again. After previously giving them a 4 star…read morereview, I now leave this location 1 star. The last three times I've been here I've had horrible customer service. One of the male employees had a bad attitude with me on two different occasions. He was snarky, rude and had a smarty pants attitude. Like bro... stay home if you're mad at the world and get out of the customer service / retail job field. The selection here is decent. The value is fair. The store is big and clean. But the service is horrendous. Last week my wife wanted to make a large purchase and she just walked out. No one seemed to want to take care of her. Dicks lost a big sale. She went to another mall instead. By the looks of other reviews it looks like customer service is not their forte... What a shame! Thousand Oaks really does need a nice sporting goods store.

Just went and they over charged me for this hat. Sadly I didn't check the receipt before I left…read more Gas is so expensive it would cost me more to go back and fix the error. So dumb I got this hat because it was cheaper, got a phone call when I was paying so I didn't notice the incorrect charge until I got home, so annoyed. Hate this store they always suck to be honest would have gone to Lids but they were closed.

It was super packed and took , long I do not think they had a lot of shoes inventory, Customer…read moreservice was great, they do require masks, they have hand sanitizer. I recommend more inventory and more workers at the cash register.

I would not recommend Road Runner Sports. Last time I went in, my son and I were seen by a…read moresalesperson, barely acknowledged and made to wait for 15 minutes while that individual stacked shoes. You would think the sales would be more important than stocking, especially since my son and I were both prepared to purchase new shoes. We ended up leaving. Secondly, beware of their so called VIP family rewards. I called four months before the auto renewal and received email confirmation that we are no longer enrolled for auto renewal. Near the one year mark I received an email notifying me of my auto renewal of $49.99. I responded to the email with my confirmation from months before that I should not be charged. Today I received a bright and cheerful email that I've been successful auto renewed for $49.99. I had to call a second time and deal with this. Really poor customer service and nasty marketing strategies. We would have liked to support a real shoe store and not give our business to Amazon.

I have always enjoyed this Road Runner locations especially since I had a rough one in the Oxnard…read morecollection. I recently came by to pick up some shoes I had ordered online and I was greeted as I walked in and helped right away. The employee was very friendly and made it a quick process.

Such a great experience. The people working were sooo fun! I love my clothes, but the service was…read moreexceptional- they even gave me a list of restaurants to try since I just moved to town. Thank you for such a fun shopping experience!

Nice location and friendly staff…read more Located in a very nice outdoor mall, this Lululemon store has easy parking and plenty to do in the area. The store is not as big as others I've been to but the selection was decent and I found what I came in for. It was also clean and well organized. My visit was on a Saturday night at about 7 pm. I was there for about 30 minutes and only saw two other customers. Customer service was wonderful. The employees were super friendly and helpful. For Lulu fanatics- This store is worthy of a pitstop if you're in the area.

Amazing customer service! We were in a bind and needed a water polo ASAP and the wonderful folks at…read moreConejo Swimworks went above and beyond to help us out. Highly recommend!!!

We have been SO happy with Conejo for our team suits and gear! They worked with us for our Arena…read moresponsorship and have had terrific communication! Thank you!

I LOVE this location. I didn't realize it is a warehouse outlet -- of course I should have…read morerealized that it is way more massive than a regular store once I went in! The selection of shoes is incredible! They have all sizes available, socks of varying textures to help try them on. Benches and mirrors make it easy to walk around and see what you like and what fits. I saw a cute pair of shoes advertised, and I went in the store to find them. They were marked down considerably from the posted price online. This leads me to recommend their rewards program. Please do yourself a favor and sign up. It is very generous! The staff here are very friendly and helpful. I MUST give a shoutout to DYLAN who remembers me and is always so very helpful. I haven't even ventured into their clothing section! Can't wait to check that out. Definitely check out this store. It is way better than a store at the mall with better prices.

Incredible selection, I didn't realize it was an outlet store - so good deals and great value for…read morework shoes. The salesperson, Frances, was super friendly and helped me picked out my next work shoes. Thanks!

Amazing family owned business that has been supporting local soccer players for many years. I can't…read moresay enough how much they have done for the community!

Needed soccer stuff for my son. Good selection, friendly staff. Not many family owned places like…read morethis anymore. It's a nice find.

I loved this place when it opened. I shop regularly, it's really nice to try stuff on when I was…read morelimited to only online shopping for so long. But wow this store has been on a steady decline the last 8 months. The staff member with the blue hair is so unfriendly, I have interacted with her on at least 4 shopping occasions and all have been unpleasant. She's not friendly, makes rude facial expressions to her coworkers when working with customers and thinks nobody notices. She has never greeted me. The really friendly customer service staff have never lasted here, but all the unpleasant ones remain which is usually a good indicator that management is lacking. Now when I go to the store I just keep to myself, I'm too nervous to ask for additional sizes due to so many unpleasant experiences. It's not just the girl with the blue hair, but she does seem like the worst. Too bad, it's a beautiful store styled well and in a great plaza.

Great store! The associate, Amanda, is awesome. She always knows what styles, colors, and sizes…read morewill work best for me---and she's honest! I just wish the store was a bit closer to me, being as I am in Ventura.