One of the best dental cleanings I've ever had! Very thorough and in-depth, and they noticed things that previous dental offices had overlooked. Also a great staff all around! Highly recommend! read more

Jessica is THE BEST hygienist!!!! My teeth feel so perfect afterwards. Wish I could have her clean my teeth every week! All of the staff is super friendly! read more

One of the best dental offices I've ever been to very professional super clean very nice people. I also like their professionalism as they don't make you have work done that you don't need. read more

The good thing about this practice is that they let you know right away that your insurance is useless there. That they will assess how much you will be charged for basic services after you arrive. I told her not a chance - cancel my appointment. read more

I had a great teeth cleaning experience at Concord Dental Arts, I felt like they gave me a deep cleaning with how thorough their tech was. I also thought their front desk secretary was really on top of her role and courteous. She helped ensure my insurance was accepted before proceeding with booking my appointment. I didn't have to wait long to be seen either. I recommend! read more

My husband and I habe been patience of Concord dental arts for 2 1/2 years. We had been with the same dentist for 15 years, the dental office was sold, and we were no longer satisfied with care of new owners. Concord dental arts was an answer to prayer. The quality of care is excellent , and all the staff are very helpful knowledgeable specially Yesenia! we highly recommend this place to anyone of need of new welcoming dentist! Since we been here there is a new owner which is a lot better. Yesenia stayed around and we love her! read more

UNDER NEW MANAGEMENT!!! Dr. Shirazi has sold this business to Dr Rajwant Sangha, who I found to be exceedingly gentle, with a delightful chairside manner. I am used to metal amalgam filling material with lots of numbing & drilling, but she introduced me to a newer non-metal, non-toxic material, and I didn't even need drilling or novacain, which I found near-miraculous. She and her dental assistant were a delight! The business manager also was helpful & knowledgeable with the insurance matters. So, go see them. read more

I enjoy my visits with Concord Dental Arts. I come in a lil nervous and they lighten the mood with laughter, I love how the ladies get along and make me feel comfortable. read more

After having many bad experiences at other places I finally found concord dental arts. I highly recommend Jessica. She's the greatest. She takes her time and I feel she genuinely cares so much. I cannot vouch for anybody else that works there, but she's the bomb. read more

AMAZING!!! So nice professional and welcoming. Can't say enough good stuff!! Highly recommend

It looks like the previous reviews are low stars because of the old owner and doctor of the practice. That's unfortunate because the new doctor (Dr. Sangha) and overall staff are amazing! If you have dental anxiety, forget it! They clearly explain what's being done and why--unlike other offices I've been to. They work with your insurance and send out all the claims for you. If you're looking for a new dentist, I highly suggest this one! A+ read more

Great cleaning! Great communication from the team leading up to the appointment and during. I really like going to this office because it is close to home, but also because of the great care I recieve there. Yesenia and team at the front, Jessica as the hygienist and Dr Sanga was so kind and competent. read more

th is my first time here and Jessica was a great Hygienist and Yesenia was great too. Dr Sangaha is my dentist. My experience with her and X-Ray technician were great and I'll be coming back for my cleaning in six months. I will enroll my husband with them too. Thanks for the good services! read more

Even though they were running a little behind, it's so nice to had pleasant people tend to you. I really like the hygienist, receptionist and the new doctor was very pleasant. Asked if I had any pain or questions and when I asked if we could hold off on my crown she said as long as I have no pain it would be ok. It's definitely a change. read more

Receptionist Yesenia treats you like family the minute you walk through the door. She's always attentive and makes sure you get a full explanation of the services you'll be receiving. You always know you're getting the best service from the office with her. Hygienist Jessica is always informative and very personable. What I like is that she has the patience to break down everything you need to do to keep your teeth in the best of health. She makes sure you understand the benefits of keeping good hygiene with your teeth and goes above and beyond suggesting tools to get it done. I would highly recommend Concord Dental Arts if you want a good customer experience and excellent service! read more

The care quality is superb at Concord Dental Arts. They are caring and professional and Yesenia is a gem! So glad we switched to Concord Dental Arts. read more

Avoid this office at all costs!* I'm writing this review as a warning to others after a horrific experience with this dentist office. I visited them on a Sunday, in severe pain, after being referred by my insurance for emergency care. I was so thankful that they came and i said that this will be my forever dentist office. Despite their promise of emergency appointments, the staff took advantage of my vulnerable state. The dentist told me my insurance didn't cover certain procedures, demanding payment upfront. However, upon reviewing my Explanation of Benefits (EOB), I discovered they had billed my insurance for the very procedures they claimed weren't covered. To make matters worse, they used a billing code for services not performed, attempting to charge me twice. And what hurts me more that even they knew that the procedures were covered by insurance the let me stay one more night with severe pain because they told me it's out of office's hours, I should pay upfront which I choose to comeback the next day so.the insurance cover but they still charged me the same amount. Which explains that they lied to me while I was in severe pain with no other choices. When I disputed the charges, my insurance investigated and found discrepancies. Although they couldn't fully resolve the issue, I was reimbursed for one of the incorrect payments. This experience has left me feeling betrayed and disappointed. A medical professional's duty is to care for patients, not exploit them for financial gain. I urge others to be cautious and: - Verify billing codes and procedures - Check with your insurance before paying - Don't trust claims that insurance doesn't cover certain services without verifying This office prioritizes profits over patient care. I totally agree with previous reviews that this office delete the bad reviews, because there was a lot of patients mentioned been scammed. Save yourself the trouble and seek dental care elsewhere read more

The staff here is very friendly and professional. The doctor was also very caring and was asking if I was okay throughout the procedure. I had no pain when she did my filling, and she finished so quickly! read more

I have been a patient for eight years and I have yet to have a negative experience. The front desk is welcoming and Jessica is great with the dental care. read more

The BEST dental office in Concord! I have been to a few and was so relieved when I found Concord Dental Arts. Dr. Sangha is extremely competent and has provided excellent care for my teeth. The entire staff is so nice, Yessina at the front desk, Jessica the hygienist and the dental assistants are all so professional. I can't imagine trusting my teeth with any other team. I highly recommend. Thank you Dr. Sangha !! read more

Love the employees here! Jessica has always gone above and beyond to make sure we are satisfy, and leave happy with healthy teeth! Also Yesenia has always been on top of our appointments and has helped us with a great smile and a friendly approach. Hope they get the recognition they deserve! Thank you both! read more

My husband went to Dr. Shirazi Strasser at Concord Dental Arts in December of 2022 and was told he needed 7 crowns, amongst other procedures. On the morning of his appointment, he was very sick with what he thought was a cold. He knew with his sore throat, cough and sinus drainage, he didn't feel well enough to sit in a dentist chair for 3-4 hours, as he had been told would be needed, nor did he think the dental staff and other patients would want to be exposed to sickness. He called and canceled his appointment. Later, we both tested positive for covid, so felt sure he had made the correct decision. This all occurred in the busy month of December. Imagine our surprise two weeks later, at being charged $100 on our credit card, without our permission, for a late cancellation fee. At this point, my husband decided to find another dentist and discovered he needed 2 crowns, which were promptly and professionally taken care of. The other dentist was astounded that we were charged $100. His office waives late cancellation due to sickness. I called Dr. Shirazi Strasser's office and was instructed to send a photo of my husbands positive covid test, which I did. I have since emailed and called back twice over a 3 week period, only to be told each time that the doctor was sent our email and photo but she is too busy to respond and that their office charges for late cancellation, regardless of reason. Isn't that comforting to know the person sitting next to you in her waiting room may have covid, but will be charged $100 if they don't show up! I just filed a claim with the California Dental Board. Any dentist that wants her office and her patients exposed to sickness and covid has greed issues and is certainly not concerned about the health and welfare of her patients. I feel this is not only unethical and dishonest, but possibly illegal. We are grateful my husband found an honest and professional dentist at another location, saving us thousands of dollars and him having a mouthful of unnecessary crowns. I would advise anybody considering this dental practice and Dr. Shirazi Strasser to run the other way as fast as you can. You will be saving your mouth and your bank account in a big way. read more

Soooo I've been here a couple times already, and they do cram a ton of patients into each day, and they kind of rush you into each step and they run from patient to patient like we're an assembly line... That didn't bother me much. No warm and fuzzy feelings, but I get that from my cats, I don't necessarily need it from my dental office. However, when I was in in Aug 2022, they said my chompers require me to come in quarterly. I had the feeling they were doing this just to get extra money out of me, since I've never needed that before. However, I gave them the benefit of the doubt. *Foreshadowing* They recommended I come in in Nov 2022. I asked them to stretch it to the start of Jan, since it will be the beginning of the new calendar year and I can't afford to pay out of pocket. They agreed and scheduled me for Jan 2023 (today). I came in, and they said the cleaning isn't covered because my insurance switched from covering two visits per calendar year to covering cleanings exactly six months apart. Okay, their mistake, everyone makes mistakes. It's a wasted trip, not a big deal, I'll come back in a couple months. Nope. the cancellation fee is nearly as much as the cleaning fee, so I have to get the cleaning. I was reasonable, I explained what happened, they were not interested in my silly opinions about things like ETHICS and FAIRNESS and NOT BEING EVIL. I'm 100% sure they do this on purpose to trick patients into paying for things they don't want or need. I had a feeling last time when they recommended quarterly cleanings and I should have trusted my gut. The whole vibe of this place is not really about patient care, it seems more about getting the most money they can out of patients and insurance and maybe cleaning a tooth or two along the way. Unethical business practices make me sad, and I'm just petty enough that leaving an honest review makes me feel a tiny bit better. $80 poorer, but slightly vindicated. Side note: Jessica, one of the dental hygienists, is wonderful. We love Jessica. We want Jessica to find a more ethical employer. Jessica deserves the world. Go Jessica. read more

went in for a consultation because my insurance referred me to these offices. i'm a new adult and went with my mother and after my visit, they told me i had 6 new cavities (which weren't there 6 months ago when i visited my previous dentist). they told me they weren't serious and could still be avoided if i brushed and flossed, but then said i would need to come back in to get them fixed tomorrow. they showed me the price for the fillings and said it would be over $2,000 if i didn't have insurance, but since i do it would only be $750 - $40 per tooth + $85 per tooth for some sensitizing thing me and my mother have never heard of before. my mother said she's suspicious and thinks i should get a second opinion which i will be doing. i came on here to read reviews about potential scamming and only found one stating this office scammed one of their patients (who was referred by insurance as well) and claiming they delete bad reviews. haven't experienced the supposed scamming myself (and i don't plan to) so i can't say my experience was good or bad. read more

Please check your insurance because they have a lot of turn overs with staff. So that's an issue in itself!!! They sent me to specialists and they did not have notes or even knew where the sent me. So now I have to start over. They do not submit everything they are doing to insurance (which is skeptical) I Paid for a deep cleaning co pay 80 bucks, they told me it's 380.00. Stay away from this dentist, I will be grievance with my insurance, dental practice-state, and anyone to get my 300.00 back. The customer is young and sassy over the phone. I will just show up in person Horrible dental arts read more

Horrible. Just taking money. Receptionist laughed at me cause she didn't put my name on the schedule when she called me to schedule. Always rude. Trying to convince me to do things that weren't necessary. Website doesn't work. Nurse dropped spit sucker in my throat read more

TL:DR The office stuck the wrong person's crown in my mouth, put a crappy temporary crown on me, didn't numb me up properly, and has sent me multiple bills, after the fact, with no explanation for them. I was looking for a new dentist in the Concord area and saw that Concord Dental Arts was in my network. I decided to set up a new appointment with them and at the first meeting, I was impressed by Dr Shirazi. After the first meeting, everything went downhill. About two weeks later I received a bill in the mail from the office with no explanation as to why I owed them money. It was just an invoice for 80 dollars. I called the office and they explained that it was for x-rays. I figured I'd have to pay for the X-rays since I had others at a different dentist and paid without issue. Eight months later, I booked an appointment to have a crown placed on one of my rear teeth. There was a new dentist instead of Dr Shirazi, which wasn't communicated to me, but I decided to proceed with the appointment. During the scanning of my tooth, the dental tech was shoving the entire camera in my mouth. I told her that she couldn't do that and she said he had to. I told her I understood that she needed to get a scan of my tooth but she couldn't shove the entire camera in my mouth (the camera is about the size of the bottom of an electric toothbrush and has a pliable head to prevent you from having to shove the entire camera in). Her response was that she needed to scan my tooth. The new dentist came over and did the scan without shoving the entire camera in my mouth. After that I left with a temporary crown that was very sensitive to hot and cold and painful for the next two weeks. A few days later, I got a call from the office asking me to come back in because the scan of my tooth wasn't enough for the lab to make the crown (this might have been on me for refusing to have a camera shoved into the back of my throat). I went back in had the scan done without a camera being shoved down my throat and waited for my crown. The day I went to get my permanent crown, I explained to the office and Dr that I had been in a lot of pain with the temporary crown. I was given a shot of Novocain and they went about trying to install my permanent crown though for some reason the crown did not fit on my tooth and the Dr had to do a lot of shaving of the crown. After about 15 minutes of trimming the crown the dentist realized he had been sticking SOMEONE ELSE'S CROWN in my mouth. Once they got the correct crown there I experienced constant refitting. This was made worse because, despite the Novocain, my tooth was still extremely sensitive and I flinched every time it touched. Finally, they were ready to fit the correct crown on my tooth and I nearly jumped out of the chair from pain when they sprayed the tooth with water. After actually numbing the tooth this time, the crown was installed and as far as I can tell it's fitted correctly. Two weeks after the installation of the crown I received an automated text message from their system saying I owed them north of 200 dollars. Once again, there was absolutely no explanation as to why I owed them money and considering I had paid the office upfront for the crown I was very confused. I called the office and spoke to a front desk worker who stated I owed them for a procedure that's part of a crown (I can't remember the exact name of it) that my insurance wasn't covering. The front desk worker couldn't provide me details as to why it wasn't covered and promised me that when the office manager was back in the office she would give me a call. I called my insurance company and they stated they had denied the claim because the office didn't submit any documentation for it. Fast forward two months, I had a scheduled cleaning appointment with them that I refused to confirm. At that point the office manager finally called me to explain what was going on with the billing. Unfortunately, I was working at the time and only got a voicemail. Two days later, I called back to cancel my cleaning appointment and the office manager understood and said she would resubmit their claim for the crown. Fast forward 9 months and I get a bill in the mail for $198 from the office stating they're going to turn my bill over to collections. During that 9 months I had never received an email, a phone call, or a letter asking for money. The current bill for $198 includes no details as to why I owe them money and it's a completely different dollar amount than the first time they asked for money. This is now the third time they submitted a bill with absolutely no explanation and when I go through the rejected claims in my insurance information I can't get to $198 no matter what I do. When I asked the office for clarification they asked for an $80 to settle the bill after my first visit (that I had already paid) with more possible bills to follow but couldn't give me a bill for totaling $198. read more

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Just 2 weeks after Ms. Shirazi installed a tooth crown in my mouth, the crown fell out; THIS...after unusual pain and discomfort during and after the operation. Due to numerous incidents, the quality of staff and teamwork at the office did not leave me with much confidence at all even before this happened. I have been going to Concord Dental Arts for basic cleaning for several years, which was fine. But anything more complicated like dental work, this has been the worst experience ever, so I won't be going back. read more

First visit to this Concord Dental Arts office for a broken bottom denture to be repaired. Office is like a dark cave but even before I got there they sent me at least 12 forms via email to be filled out and emailed back to them and at least three texts messages to remind me of my appointment. . I did that but was thinking these forms sounded as though they were meant to protect them and not so much the patient. Receptionist wanted my charge card before I even saw the dentist, gave it to her but thought it seemed pushy to me, like they wanted to be sure they were paid first. Doctor Shirazi quoted me a price for new dentures which I asked for but of course I can't afford. I am on social security and have no dental insurance. She said she would send my broken plate to their lab and get back to me. I had to call for the results and was told the lab could not repair them due to age and wear. I understood that and simply asked for the denture to be returned to me. I got it back today when a friend picked it up for me. I opened it and the plate was in a small bag of liquid (water maybe) and the plate was now broken into three pieces rather than the two I sent to the lab. The lab name is on the bag but no phone number. I looked them up online and got a phone number for Salvio Street office, bag was from a Monument Blvd. office. The number I called had been disconnected and no forwarding information. I called Concord Dental Arts and got an out of the office message. I left a fiery (but clean language) message telling them about the broken plate and to call me back ASAP! Nothing yet but I am not going to let this go. Make sure of your patients rights before you make an appointment here. read more

Word of warning. Dr. Shirazi DDS of Concord Dental Arts REQUIRES that her patients get teeth X rays taken every 1.5 years instead of the customary 2 to 3 years interval. My wife was DENIED dental hygienist services because she expressed a preference to wait 2 years. Even the American Dental Association (ADA) guidelines call for teeth X rays "every two to three years". And most dentists follow these guidelines least make it mandatory. During the last 3 weeks, I left Dr. Shirazi several messages for her to call me to discuss this matter, but no response from her. MOST UNPROFESSIONAL. Dr. Shirazi told me a gold crown placed by my previous dentist needs replacing. Cost $2,400. In spite of repeated messages for her to call me to discuss the process, I am still awaiting her phone call. MOST UNPROFESSIONAL. read more

I had been a patient there for more than 10 years and only lasted that long because my needs were minimal, a couple of cleanings per year and one crown during that time. However, if this is the dentist you choose while Dr. Shirazi herself is pleasant, her staff experiences tons of turnover as they can't seem to keep their people very long. In addition, I began only booking morning appointments as they are notoriously way behind schedule wise in many cases making you wait for more than an hour or longer for your scheduled appointment without excuses or apology. If you fail to cancel your appointment within 48 hours of the scheduled date they will gladly charge $100 for not doing so. Lastly, the only major procedure I had done was a crown which to this day almost 2 years later still bothers me. They could never fix the bite in spite of trying a couple different times and the hot and cold sensitivity and resulting pain I feel is something I'm assuming I will need to live with forever so I'd be careful undergoing a major procedure at this office. read more

Warning! $200 to cancel appointment 24 hours in advance! And a threat to turn me over to collections! I guess I am no longer their patient and won't bother to reschedule even when I have the money! Staff pressured me to make follow up appointment 2 months ago to reserve my time for additional treatments they claimed I would need, over my objections regarding cost. I cannot afford the next $1000 appointment right now and advised I'd need to reschedule after the holidays. I was rather rudely told it will cost me $200 and I will be turned over to a collection agency if I don't pay. Their heavy handed tactics are not appreciated and I won't be returning. Nor will my husband. Interesting to note that the specialist they referred me to for a root canal, did an exam and advised that several treatments they recommended are not even necessary (ie: crowns and fillings for nonexistent cavities). I was given estimate for thousands for unnecessary treatment. Shady. read more

I received a flyer in the mail for this Concord Dental arts. I have checked the other reviews and I am glad I did. To receive 2.5 stars out of 5 is not a good sign. Thank you fellow reviewers. Richard read more

I got a deep cleaning with Bernice, a dental hygienist, at the Antioch location yesterday and she did a fantastic job. She helped keep me calm through a pretty intense procedure, as the plaque buildup was pretty intense. She was open and honest with me about what would happen in the procedure and wanted to only do half of my mouth at a time and finish the other half in another appointment. The head office disagreed with this and basically forced her to do a full cleaning despite her concerns. I want to be very clear that Bernice was compassionate and competent in her work. I agreed with her assessment of breaking up the deep cleaning. Concord Dental Arts forced her to proceed with the other side, and never asked me how I felt about the situation or consulted with me in any way. They also charged me 300 dollars for iodine and listed it as "antibiotic Irrigation." That's what I get for having an HMO I guess. I had called them the day before to ask about why I was being charged for the "antibiotic Irrigation" 4 times and what that added to the procedure. Kristine (the person in the office in charge of billing I think?) Could not give me a clear answer and tried to deflect my specific questions about it by claiming ignorance. She said that the Dental Hygienist (not Bernice, a different Hygienist at the Concord location) should have explained that to me. What is strange is that they did a root scaling, laser, AND Antibiotic Irrigation (iodine). Usually, with laser, you don't need to use other disinfectants other than saltwater. So I have a strong feeling that I am being taken for a ride. I think the professionals here are top-notch. I worry, however, that the owner and administration are more interested in making money than helping patients. So I will be going to another dental office to get a second opinion on the rest of my dental plan, which came out to be over 7300 dollars worth of work (before insurance). Any sane person would do the same. read more

The Dentist is nice and does a good job. The hygienist must be working on commission. They charge for a cleaning but don't really do anything then tell you to come back every two months. They don't give a receipt for the work they do they say they will email it but never do. I changed dentists and was told my teeth hadn't been cleaned in a long time. I can not recommend them read more

Worst place to come to. They do NOT leave you alone and keep harassing you to make an appointment or to get treatment. I wouldn't say the Dr is horrible the STAFF is. They would call over and over again and if they can't reach you they'll call someone close to you. Thankfully I switched my dentist because they literally just want your money. 0/10 stars. read more

Do not go to this office!!!!!!!!!!!!!!!!! They stole thousands and thousands of $ from my 86 year old mother, would not do what she requested, instead the dentist substituted what she wanted to do and THEN AFTER 5 MONTHS OF THEM REQUIRING HER TO MAKE Multiple repeated visits and PAY THEM THOUSANDS OF $ UPFRONT before any work was done, AND giving her a bad infection - her tongue got nicked and swelled up so she couldn't eat or drink and had to make 2 trips to urgent care and the hospital during COVID! And AFTER giving her a temporary bridge in the front of her mouth with the 4 CORRECT NUMBER OF TEETH in it that it should have had just like everyone's mouths have, THEY FINALLY MONTHS LATER GAVE MY MOM A BRIDGE WITH ONLY 3 TEETH!!!!!!!!!!!!!! Over $8000 paid up front, 5 months waiting time, constant requirements for her to come back to the office every few weeks for nothing, just to sit in the chair for them to inspect again and get a massive infection from it, and she is supposed to accept only having 3 TEETH in the front of her mouth WHERE THERE USED TO BE 4 TEETH?????? Unfortunately my mother is very independent and very stubborn and she chose this "person" (I refuse to call this person a Dentist she clearly has no ability or training) herself without looking at any of the other reviews. If this "person" does not make this right I will be taking legal action. read more

I had been going here for a while and tried a variety of procedures: crowns, cavities, Invisalign and cleaning. Do not go here! Her Teeth whitening burned my gums to where they blistered! Ouch and ouch for weeks. They were swollen for weeks. Dr Shirazi made no compensation Later, My daughter had a crown made within a year it fell off while she was eating. Dr Shirazi was not only not embarrassed that it fell off, she would not repair at her cost but charged a huge amount of money to repair her shoddy work. The following year IT FELL OFF AGAIN!!!! We went elsewhere read more

I've been getting dental work at this place for awhile now. The office is very nice, the people working there are great and I always feel welcomed to be there. The one-on-one experience when talking to anyone working there makes it comfortable. It feels like I am walking into a room of friends instead of random strangers. The staff there are quite informative on what needs to be done and despite some of the high prices (whether or not insurance covers it) they never hide from you how much something will cost and they never oversell you on their services. This level of upfront honesty is what I really like about this place. They will also help you as much as possible to get financing if you need it, and also they are a lenient on making multiple payments on some services if you can't cover it all at once. This was very helpful to me recently. I would absolutely recommend this place to anyone looking for a good, clean, comfortable and even fun place to get dental work. read more

My wife and I tried going to Dr Shirazi and had a less than pleasant experience. Between my wife being given a hard sell toward cosmetic services she didn't want and the nightmare of their billing process I would never ever recommend this dentist. They were completely incapable of handling coordinated insurances and the earlier reviewer's comment about their billing manager's attitude is 100% correct. read more