Concierge Pharmacy filled the gap when Rite Aid closed. But even before then, Concierge has provided excellent customer service. Why is the Torrance location closing on the 22nd? and are you notifying patients who don't regularly come in? read more

My father was in hospice and I was so so worried about getting the proper medicine and the right dosages for my father as he was leaving this mortal coil. Livingston hospice in combination with concierge pharmacy was a godsend. It meant so much more than anyone can imagine unless you've been there to not have to worry and get the quickest and best medicine delivery of narcotics to a dying person. My father really did get his wish , which was to not be in anymore pain. It went so so fast and I am sorry it's taken me until now to tour this business as being amazing. Love to all their staff . Brian & Penny O'Sullivan . Ventura, Ca 805-340-6379 If anybody has any basic question I can try to answer, please don't hesitate to text or call. I may not answer phone but I definitely will answer the texts! Xx read more

This is the worst pharmacy I have ever dealt with. My doctor called in a prescription last week for me and I never got any confirmation that they had received it and were processing it. I finally called my doctors office last Friday and they contacted the pharmacy and supposedly they were now filling it. This past Monday, I contacted the pharmacy myself only to find out they were sitting on the order because my insurance didn't cover it. No one called me or let me know this was the case. I told them I would pay for the order out-of-pocket if they could get it to me as soon as possible. Initially they told me they would waive the overnight delivery charge. But in the meantime, I decided I wanted to call my insurance to confirm that the prescription was not covered. When I found out it wasn't covered, I decided to pay out-of-pocket for the medicine, I called the pharmacy back and then I was told I would be charged the overnight delivery charge. I explained that previously I've been told that they would waive it and they gave me a hard time and were not very nice about it. They transferred me to a supervisor and he was very rude. He finally acquiesced and said he would waive the overnight charge and he took my credit card for payment. As of this morning, my credit card has not been charged and I cannot get through to this pharmacy to find out what's going on because they keep putting me on hold. It's been a week now and I still don't have my prescription and I have called my doctor and told him I never want to deal with this pharmacy again. Update.....they were supposed to deliver my prescription yesterday. I never got it. This is appalling that they would leave a customer without their prescription for over a week. There has been zero communications from them! How they can remain in business is beyond me. read more

New pharmacist can't order needed medication. His "authorization could take a few weeks". I completely understand that these things take time. He is new and can't order class 2 medication without approval. What I cannot understand is not communicating this information to the doctor who sends the prescription or to the patient who is expecting to pick up the medication. They had the script for 3 days. It was only when I called to confirm their receipt of the script and confirm pick up for the following morning, that I was informed of the new pharmacist. After being a customer for over 7 years, ordering the exact same medication every month, you would expect the pharmacy to either inform their customers OR the doctor that the new pharmacist is not authorized to order or fill the medication critical for the patient's survival. My doctor leaves for vacation tomorrow and apparently now I need a new prescription from him. Concierge has No ability to transfer script to another pharmacy and offered no assistance or advice about finding a local pharmacy that could fill my scrip. When you don't feel well, the uncaring, unhelpfulness of others cuts pretty deep. These people clearly just don't care. read more

I'm sorry but they are very unprofessional here. Thought I was making a good decision moving my Rxs here. They are never ready on time, they are not friendly, and the texts are super harassing. Every time I come here, it smells like a breakroom and there is R& B music playing. I'll be moving back to commercial pharmacies. read more

Pharmacy located in a small strip. With plenty of parking. Picking up medicine. Was very easy and convenient to pick up my medicine. Had no problems at all. read more

The concierge Pharmacy offers a variety of prescriptions with selective coupons where you can save on the portion that you insurance doesn't cover. Prescription called in on 12/17 and when I received multiple calls and texts informing me that they were ready to pick up. when I arrived today I was told that it would be 10min because they needed to fill it. ummmm it was filled on 12/17 but it's ok it all worked out. read more

Concierge Pharmacy - Pharmacy Near Me - Torrance, California

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Called in to ask if they could obtian certain medication and received instant no without checking computer, checking other location, trying to come up with solution. Not helpful, not friendly. read more

This has been the absolute worst experience I've ever had with a pharmacy! On multiple occasions, I've come to pick up my prescriptions and they were not ready on time. I showed up on my lunch break on a Friday to find out my Rx was sent back and knowing I wouldn't be able to pick it up on Saturday since they're closed, I shared my frustration with them. I had CVS immediately contact them to transfer the prescriptions so that I can pick it up on Saturday. Concierge never transferred the prescription over on Friday so I had to wait to the following week. CVS requested the transfer again on Tuesday and still no response from Concierge. I had to use my lunch break on Tuesday to drive down to concierge pharmacy to ask them in person to transfer it, finally it was a success. Next time I'm not satisfied with a businesses services, I will make sure to stay quiet so that they do their job. read more

I am so delighted to write this review. I was struggling with a prescription for several days and our local pharmacies ( the well known ones ) were not helpful. In fact trying to contact them became a chore. I was informed by my physician to give Concierge Pharmacy a try . I am extremely pleased with the assistance they provided me. Albert helped me through the prescription process on the phone. He navigated the insurance system like a pro. He was super efficient and friendly during our call. The gals at the store were also wonderful. I am grateful to have found a service-oriented fantastic little pharmacy. Thanks again, Albert. You made my day! read more

This is my number one pharmacy. I would have a my medications through here if I could. Use for all my dermatology medications and they have the best prices and overall best staff. Also live near by but always had it delivered and finally visited cause needed to pick up one medication that day. The staff is so amazing and nice and personal, well with me :) . I also got some amazing lotion recommended and AMAZING. I have bad eczema and the wonderful lady has experience with my skin type. My only lotion I use now. Lol THANK YOU ALSO FOR BEING OPEN DURING THIS TIME AND BEING SO NICE OVER THE PHONE I APPRECIATE YOU GUYS AND HOPE EVERYONE IS STAYING WELL AND HEALTHY read more

Excellent customer service, they're very hands on with their patients, you can text their business hotline, send pictures and ask questions. They deliver prescriptions at no cost for just a few days wait, or you can choose same day delivery with a reasonable fee, all navigated through their app Niblerx.com. They text you to remind you to pay in case you forget which we often do, with everything spoonfed, you are able to take care of your health effortlessly with the help of Concierge Pharmacy (and it rhymed lol). Thank you for the great service! read more

Concierge Pharmacy - You will never forget to order your meds with these reminders! - Pharmacy Near Me - Torrance, California

The customer service at this pharmacy is first class. They are very helpful, attentive, patient and respectful. My dermatologist recommended this pharmacy as they had the best price for my prescription. Recently I had to refill my prescription and due to the COVID-19 situation, they are offering free deliveries, it was very convenient and my prescription was delivered as promised. I had an incident with a prescription expiring too soon, Michael, the manager was very helpful. He listened to my concern and offered to exchange my medication for one that expires at a later date. Again, he personally delivered the prescription on time and it was hassle free. I told him how appreciative I was for offering me a solution and he said "we want the patient to be happy". Michael - thank you. I am a happy patient! read more

Their phone call solicitations are awful and there is no way to unsubscribe. I just got an automated call on my birthday for them to "wish" a happy birthday and then remind me of their location and hours. The call automatically hung up with no way to take myself off the list. I only got one RX from this place and I got about 2 dozen solicitation calls. I blocked their phone number. read more

Always so willing to help. The employees are competent and pleasant. They follow up on items. I have never been disappointed in this pharmacy. read more

The pharmacist there is so helpful and informative. He always have my medication ready for me fast and efficiently. Always a pleasure whenever I come in. read more

My medical provider recommended Concierge Pharmacy, and I completely understand why! Free delivery of prescriptions - BONUS! This so convenient and easy .... especially for a small pharmacy I am really impressed. Thank you Concierge Pharmacy! read more

One of the Best services we have ever received from a neighborhood pharmacy. Knowledgeable staff, fast service, friendly faces and immediate delivery service! Thank you to a well managed business, highly recommend this business! read more

Amanda here treats you like you are trash. I have been coming here for years but won't be anymore so disappointed in the customer service and dispensing my my medications. They screwed up my medications for past few months and lied said my doctor would not refill my doctor said that was a LIE! They did the same with my daughter's. My medication can't be filled until Monday, it's a holiday and since they aren't open on weekends either (another inconvenience) they refused to fill until Tuesday... treating me like I abuse my medication or something. Terrible! Won't be returning! read more

Hands down the best pharmacy I have ever been to! I have been to over 10 different pharmacies and nothing compares. Great prices. Friendly. They have your medication. They'll deliver it to you if you need!!! They take Tri-Care! It's not super busy. Thank-you for making the process of picking medication as pain free as possible. @makeMePrettie approved. This will definitely be my go to pharmacy even if it means driving 25 minutes to get here. read more

Great and fast pharmacy, I was able to get my medicine quickly and they accepted my insurance with no problems. I usually go to Costco Pharmacy and I can't take the hassle of getting in and finding parking so I decide to try out Concierge. It was the best choice super close to my home and best part same pricing as Costco ! Thank you! read more

I started having prescriptions filled at Concierge pharmacy a year ago and it's one of my favorites pharmacies in the South Bay. One thing I appreciate about the staff at Concierge pharmacy is that they will look to see if they can find coupons for your medications to help with cost. This afternoon I spoke with Irene and she assisted me in refilling a prescription. Thanks Irene!!! read more

Amazing staff, pharmacist and service! Thank you! I was introduced to this pharmacy by my dermatologist who prescribed a cream not covered by my insurance; she thought their cash price would be reasonable and she was right -- it was lower than my copay would be, if it was covered. So, when I found out my insurance no longer covers a pain med, I called to find out the cash price and it was the same as the insurance when it was covered. Concierge had my RX transferred, filled and delivered within 24 hours. The staff was so kind and helpful and the pharmacist was too! If there's an award for best pharmacy in the south bay, they have my vote. Seriously, thank you Concierge for providing great service, fair pricing and ease. read more

The pharmacy charged me for my prescription and didn't deliver it. When I called they mixed up the day I asked it to be delivered. They didn't bother to let me know. They then told me I needed to call my doctor to get a new prescription because they couldn't figure it out. After 30 minutes in the phone they told me it would be delivered that night and it just never came. So inconvenient and unprofessional. Still don't have my prescription Edit they finally came at 8:40 PM when they said 6:30 but at least I got it. read more

I will be transferring all my prescriptions to Concierge Pharmacy. Their staff actually answers the phone! They were friendly, professional & very helpful. Plus the free delivery makes it even better! read more

This pharmacy is honestly top notch customer service. They are very on top of their business. They have texting, they call instantly, they remind you to refill and customer service is always exceptional! On top of all that, they do 1 day delivery. So awesome!! read more

This is by far the best pharmacy. Doctor calls prescription in and then you'll get a phone call or text saying ready. This also works for re fills and you never miss your prescription. From there you can have it delivered at no cost (only billed your co pay) or you can pick up. Usually takes only one day to receive and all done through app. Every person that works there is friendly, helpful and resourceful. I wouldn't think of choosing any other pharmacy. You cannot beat this business all around! read more

Only there once due to prescription from my dermatologist. Close to my Dr., but not home, so don't know how often I'd use it. But very friendly, & professional. read more

I love this pharmacy. Everyone is friendly and accommodating plus they deliver for free!

Concierge Pharmacy is like a VIP pharmacy. It feels like a small mom and pop shop but has everything you need. They deliver too!! One less errand especially if your not feeling well. This place is a game changer!! read more

My doctor recommended this pharmacy and it turned out to be right choice. Small parking lot but I parked right in front. Clean, choices were limited but brands are good quality. I also picked up other things while I was there. Vitamin D and calcium chewable. Much better taste. I also bought lavender scented soap and it's keeping my bathroom lavendery. The wait wasn't long-just long enough time to shop. I look forward to going back for another prescription. That's another issue. read more

This small, independently owned pharmacy is the BEST place to get all of your prescriptions filled. Not only do they treat every client like family, they are always happy to go the extra mile for every single patient. They always have my medications in stock & they deliver free of charge!! They are very willing to work with both your Dr & insurance company whenever issues arise (& they seem to arise often)! The staff is the friendliest in town. Your experience will be the opposite of what you get at a CVS or Walgreen's. I cannot recommend them highly enough!! read more

They are so diligent and thorough! They seamlessly handled me changing thrift 3 different insurance providers and a move. Their deliveries are fast. They are polite, helpful and diligent and have great follow through. And I love that you can text for refills!! read more

No more "Pharma Drama" here, my meds, which were often difficult to fill at other pharmacies are always in stock. They also answer calls. No more holding on line . Can't speak highly enough of this pharmacy. read more

So sad that my insurance no longer contracts with them. They are always friendly and efficient and look out for coupons for your medications. They are some cute gifty stuff too. read more

Friendly and helpful staff. I can count on them to always give me the lowest possible price. I have several options for pharmacies in my neighborhood, but I prefer the quality service I know I will get at Concierge. Many thanks to the whole team! read more

Great customer service and attentive problem solvers! Really appreciate that the staff goes the extra mile! My regular prescription source had a price of $1000 for a medication and Concierge got it for me for $75! Whee! And fast, free shipping. read more

Love this pharmacy. They text me when my monthly medication is ready and they even offer delivery service. I just pick the item up since I live so close by. read more

Concierge Pharmacy representatives are so courteous and attentive! I was really impressed with how thorough and friendly the pharmacist who answered my phone call was in the midst of the COVID-19 crisis. The staff member was polite and made sure to check that I was completely satisfied with my order. Easy to speak with and arranged for my medication to arrive tomorrow. I will never go back to using generic pharmacy companies. Concierge is the best! read more

Great pharmacy, very helpful and quick at filling prescriptions. Highly recommend them to anyone.