My human has had excellent experience here with RXs. The pharmacist have been very helpful and kind. It's very sad to hear that they'll close their store. I really hope they find a way to stay open. 5 bones. I recommend ! read more

Has been good but it will be closing by the end of May. Too bad. That's why stock has been low lately.

Sadly this place is run down The workers should file a complaint against the owners No ac in the entire store now one month and it's hot inside to the point their chocolate candy all are melted they over work their pharmacy only have 1 or 2 sometimes working there corporate needs to fix this place read more

I normally don't shop here because I really don't like the layout of all their stores. I've recently been visiting this store, ever since the Covid-19 pandemic because there has been lines outside of their competitor, CVS, down the street. Again, due to the flu outbreak, they are all out of toilet paper, facial tissue, paper towels, and water. The thing is, they don't look like they are going to be replenishing those items any time soon, so I don't know how often they get their deliveries. Due to this, the good news is that there aren't very many shoppers in the store, in case you are looking to purchase vitamins or other general merchandise. What they do have plenty of are Thrifty's (their brand) ice cream. The freezers are stocked full with it, along with cases of beer. read more

If you want expired vitamins and bad customer service, then come here. I apparently couldn't return these after a day I had purchased my gnc vitamins because I didn't want a copy of my receipt. I always say no to receipts to save paper and knowing that I am getting top quality products. I might just stick with AMAZON. #1 in sales and no rude associates to deal with. These literally expire in a few weeks. read more

Rite Aid - a hand holding a jar of pills - Drugstores Near Me - Rolling Hills Estate, California

Had a good experience here. Kevin the pharmacist is really good and caring. Also knowledgeable at his job. The front cashiers are also very nice. I haven't had a bad experience here and we frequent the place as it is close to home. read more

They are understaffed and have poor customer service. The store is pretty big and clean and that's plenty of parking. read more

BIG. Clean. Bright (remodeled). Well-stocked. Well-organized. Huge parking lot. Papyrus cards. Gift wrap/gifts. Fun seasonal items. My fave, hard-to-find hand lotion. Beer. Ice cream. Best TJ Maxx, two doors over. Love it. (No longer open 24 hours according to sign on the window, but I don't care. New hours: 6am - 11pm, 7 days.) read more

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Terribly understaffed as others have said. And if the one pharmacist goes on lunch break no one is there to fill prescriptions. Rarely get prescriptions when estimated. Usually backed up and it's not ready. I don't blame the employees. If management actually cared they would hire more people. Their social media person will most likely respond with a "we appreciate your feedback blah blah" but they clearly do not care. read more

When contacting the pharmacy, the phone system is horrible. Lengthy options , should be a "0" to get pharmacy. Listening to a long recorded message is time consuming. Then reaching the pharmacy is another issue. They are very busy, understaffed, and don't answer. I will switch to another pharmacy in the area next month. read more

In my opinion, this Rite Aid pharmacy is UNDERSTAFFED. I mean that's the only explanation I can come up with. When calling, it takes a very long time to speak with anyone. My meds are frequently not in stock. (Why? It's a monthly med?) it feels like the pharmacists are overwhelmed. Like very overwhelmed. Always apologetic, but always doing a million things at once. I do not think it is their fault. Is this the result of corporate trying to cut back to make more money, and making it very hard for the frontline employees?? Why can't you hire more staff to man your pharmacy? There is certainly not a shortage of pharmacists - far from it, actually there is an oversupply. Hire more staff please. read more

Very friendly and professional. Extremely helpful and accommodating. I can never go to another pharmacy

Multiple bad experiences: 2 people behind the pharmacy counter, no one else in line, still had to wait 10-15 minutes to be acknowledged. Yesterday went to pick up 3 rx's that was called in 3 days ago. Turns out my rx wasn't even processed. The lady I spoke to on the phone 3 days ago said it would be ready in 1 hour and she even went through the names of the 3 different rx's. When I told the pharm rep this, she asked if I got the name of the person I spoke to, who has time to record the name of every person you speak to on the phone, esp something as simple as calling an rx refill in? Bad customer service, no one is accountable, not sympathetic at all. Customers go to Ralph's to get your rx's filled. The pharmacy team at Ralph's is wayyyy more on top of things and wayyyyyy more friendly. read more

Thank you for being a 24/7 drugstore! I needed contact solution because I forgot to pack it and realized it at 2am on a weekday! I stopped by and grabbed some. Rite Aid saved my night! They recently updated everything and it looks pretty nice! Store clerk was very friendly. Obviously there was no lines since I came at 2am. I recommend if you need something in the middle of the night! read more

Young inexperienced pharmacists who think they know more than Dr and should have read reviews and listened to Dr who said not a good pharmacy. They caused a lot of problems for me at a difficult time. Other pharmacies great don't go here read more

I never want to have sex again. Imagine this: you walk into a drug store, looking to quickly pick up a pregnancy test. It should be a simple, and fairly anonymous, task. WRONG! First off, I'm looking everywhere for tests. They aren't by the maxi pads, or by the condoms, or anywhere near the douches. I traverse every single aisle without a hint of success. Defeated, I head over to the nearby pharmacy window, where I'm told to go to the front of the store by the photo department. The photo department? That's odd. So I make my way to the front of the store, still unsuccessfully and anxiously searching for my little boxes of EPT. After a few minutes of scanning, I see them. They're LOCKED. Behind a glass case between smiling picture of families and a rack of magazines. Moreover, there's a school supply section just in front of it. This means, if you're looking to low-key pick up a test, you're in for a treat. You'll have families in line developing their photos, random people loitering around looking at magazines (and you), and kids and parents shopping for school supplies giving you reproving glances. Wonderful! The case is also locked. The little sign says to "ring for assistance," but there's nothing to push, and therefore, nothing to ring. I end up walking to the front counter, where there's only ONE checker. I say I need someone to help me open the case. She asks what I want. I say something in the case. She asks me what I need. So, in front of everyone in line, I have to state, out loud, for all to hear, that I want a pregnancy test. Glorious. She says okay and that someone will be with me shortly. I walk back to the case. And wait. And wait. And wait. And no one comes. So I walk halfway back to the front checkout, and the lady waves at me, signaling that someone will be "right there." I then go back to the case, waiting. The next thing I know, a boy (A BOY!) of maybe 18 runs up to ask which one I want. Really????? I'm a modern woman and all, but REALLY??? I point to a box, he hands it over, and I run to the front to pay. I will never come to this store again for a personal item. At least not for one locked behind a case. read more

The manager here is unbelievably rude, I came to exchange something I used but wasn't satisfied with. I would usually never do this but the product was $50. When I asked he came back to me with the most attitude ever and asked me to show him where it says that, which I did on the receipt as well as on their rite aid website and he still was rude as FUCK honestly. read more

Rite Aid - a screenshot of a text message - Drugstores Near Me - Rolling Hills Estate, California

Expensive. I thought CVS was overpriced but I think Rite Aid tops that list now. Over $5 for Red Bull that was supposed to be on offer? Grr. Annoying... but not worth fighting with the clerk over. Also, how do you sign up for a Rite Aid card? Don't ask me if I have one and then not tell me how to get one. read more

The only thing that was good about this store was that it was 24 hour. Unfortunately it is no longer open 24hrs. It's very long for a cashier to get to the register during any time of the day. They must learn from the manager. The manager is always hiding behind the one way window, inside the office with other employees, doing God knows what. The managers never take the initiative to help customers waiting at the register. This was one of the last 24hr stores around. It was in a area that I feel safe shopping at during anytime of the day or night. On top of all this they started putting non transparent lids to cover their ice cream in the front. I thought they did not have any ice cream for months. Who does that? It's too bad that the management screwed that up. I will be parting ways read more

I was craving mint chip Thrifty ice cream but didn't get it because 1) it was too cold, and 2) there was no one behind the counter, and I didn't want to wait for someone to show up. This is a fairly large store with lots of stuff. Not sure if the prices are the best, but they have this Wellness discount on certain items. It's good to pop in here for essentials, and although the lines at the checkout can get long, they tend to move fairly quickly. This is my go-to store for toiletries and cosmetic essentials when I visit my folks, and T.J. Maxx is conveniently located around the corner for some impulse shopping, and Starbucks around the other corner for a fancy schmancy drink. ;-) read more

Super nice Rite Aid inside, newly refurbished and it looks awesome! My young daughter thought that we went into Ulta for a split second, which is in the same mall. The downfall is the smallish store footprint, the selection set is not huge and Rite Aid tends to gouge consumers on pricing. I'd rather shop CVS or Walgreens, but in the universe of Rite Aid, this is a nice store. read more

The wait at the pharmacy is always long even when there are no other customers; it's bizarre. Wait on the phone is the same. I held for so long to ask about a flu shot that I finally hung up and decided to go someplace else. read more

Some good deals in the gardening section but the staff here could improve their customer service skills. The 2 cashiers were grumbling to each other about working long hours but this is no excuse to not acknowledge the customer who is standing there in front of them. I will stick to the CVS down the street. read more

Best ice cream in town! Store was clean and lit. There were kids running in the store and the staff got them to stop. Great customer service. The blonde haired manager helped me out and she was delightful. I thought I was asking too many questions at one point but she made me feel welcomed. Thank you blonde haired manager!!!! read more

Thrifty Ice Cream :) That's it. The service is pretty bad. No one is at the checkout at various times of the day, and if there is, there's one person for every 10 customers or so. You know how people say it's best if you learn from making your own mistakes? I agree. Sometimes if people tell me they've had a horrible experience with something, curiosity gets the best of me and I still end up trying it out (e.g., I'd still be willing to try a 2 star restaurant on Yelp.What if I end up liking it, you knoww?). Well, this is not the place to do it. Listen to the other yelpers. The employees here ask.. well.. dumb questions. Questions that really are not necessary at the very least. I have a story of my own, although it's not as bad as Lisa S's. So, over the summer, I had gotten into a car accident. I came in to buy ice cream with a neck brace on. Buying ice cream SHOULD have been a breeze, but no. I was bombarded with personal questions about the accident. I mean, REALLY lady?? I don't even KNOW you. Is this ten minute interview really necessary for me to buy the ice cream that is slowly but surely melting? Jeeeeez. Anyway-- yea. Thrifty Ice Cream. read more

The store is alright but the customer service is terrible lol fiancé and i went in sunday morning because we had a coupon! OLGA is at the register. We get up there and she rings us up and my fiancé hands her the coupon. she goes, this coupon isn't associated with the number you entered so my fiancé says okay and goes to pay with his credit to where she says again, THIS COUPON ISNT ASSOCIATED WITH THE NUMBER YOU ENTERED. i said we heard you the first time. My fiancé puts his credit card into the chip reader and right when he's to take it out she yells, REMOVE YOUR CARD. at that point, i walk out. Fire OLGA because she is a piece of work and shouldn't be working with the public. terrible service. never coming back. read more

Rite Aid has a ridiculous practice about collecting customers phone numbers. we went in to get some ice cream cones. The sign said special sale two for three dollars so the employee went ahead and made our ice cream cones. We went to the register and he said I needed to enter my phone number. I said I have not been keeping a phone number here but he said I needed to enter the phone number anyway and it turned out that their system rejected my phone number for some unknown reason, and if that was the case,I would have to pay the regular higher price, so what happens here, is you can get extorted.at the cash register for not having a phone number on file and your price automatically goes up! If this were brought before a judge, I'm sure Rite Aid would lose that argument, I think it's illegal what they are doing. It is flat out extortion. My phone number should have nothing to do with me paying three dollars for ice cream cones, as advertised. If I could give them less than one star, I would. read more

THEY HAVE THRIFTY ICE CREAM!!!!! It's a Rite Aid. Don't expect Gelsons. Get in. Get your stuff. Get out. This Rite Aid is large and entirely similar to a morgue, but that aside, you'll find what you're looking for...unless you're looking for customer service. But dayam! Thrifty Ice Cream!!!! Burt's Bee's lip balm and a scoop of Strawberry please! =) read more

Nice people who are always ready to help, and fast in and out. Store is nicely laid out and easy to find items. And of course the Thrifty ice cream!! And a lot of great prices on the close out stuff . Only place on the hill that is open 24 hours a day. read more

Rite Aid - Front entrance - Drugstores Near Me - Rolling Hills Estate, California

Don't go to this Pharmacy....The services is terrible The girls there is arrogant and unfreindly at all read more

I give one star and one star only... Wouldn't go there again, I purchased some chairs and they didn't work out. they gave me such a hard time when returning. read more

4 stars for being open 24:7 now. Also, for always having THE cheapest beer prices around! They beat any mini market or grocery store significantly! My only gripe with this location is there's always ONE person working the register. And they always take forever!!!! Even when they do call for help, takes a while for that person to get to the counter. If you're in a hurry, I wouldn't recommend it. If you got time, then you'll be fine. read more

Had a sale on boxed wine for 75% off which is a steal. However, this store does not have the barcodes matched to any of their weekly deals or clearnace items so you must pay attention as they ring you up at checkout that youre not being overcharged. Today the cashier did not believe me that the wine was 75% off so a manager was called in. Customer is always right. They dont live by this motto unless youre talking to the manager. read more

ONLY COME HERE FOR THE THRIFTY ICE CREAM! Yes it is cheaper than the Pavillion's grocery store. Yes they are a bit disorganized in the lay out of the store. Yes they only have one person at the check out stand and 7 people waiting in line. Yes there aren't any employees available to help you if you are looking for something in particular. If you must come for emergency items then I guess, be my guest and come here. But it would not be my first choice. I'm only here for the ice cream because my boyfriend loves it. read more

I almost only go in here to pick up one or two small things or to get some yummy Thrifty ice cream. Confusing layout in the store so don't get lost. read more

Rite Aid - the entrance to a rite rite rite rite rite rite rite rite rite rite rite rite rite rite rite rite rite rite rite rite - Drugstores Near Me - Rolling Hills Estate, California

Love this store. Pharmacists are super friendly but one of the workers who works as a cashier doesn't wear her mask. She will have it pulled down under her nose and even below her chin. When she was checking somebody out in front of me , she took it off and started eating WHILE CHECKING SOMEBODY OUT. read more

Love this Rite Aid, esp. the newly organized look and the brighter lights. Service is good, no complaints here thus far. Not as depressing and dilapidated as other locations. I used to dread going into drug stores other than picking up meds, but now I can actually shop for cards as they carry papyrus, any time of the day (open 24 hrs). I am also glad its pharmacy closes later, convenient for evening/night pick-ups, in addition to its being right down the road from where we live. read more

I would give it a zero star rating if I had the choice. I went in to pick up pictures which our family friend personally handed the files in store. It should be a in and out operation. I was there almost for an hour. The person helped us couldn't find the pictures even thought we give him the order numbers and name. For the first half an hour he just keeping looking blindly and roughly. He tried to search it on the computer but it was frozen. Finally he restarted computer and couldn't find the order. The whole time no one came to his aid. The whole store gives a really bad vibe. There are only about four people worked at the store and none of them offer their help to the customers. I will not go back there. I use another neighborhood drug store anyway. read more

Without exaggeration, every time I walk into this place for a quick purchase, which is usually around 10pm or a few hours earlier, there is always a line. No matter how short the line, it takes forever. I don't know who to blame, most of the time it's the idiot customers, they constantly seem to have a need the clerk can't figure out. Either way, a quick in and out is never the case. To be fair, I can offer one suggestion, have a sign that says, "Have Payment in hand." It pisses me off the shock on people's face when they realize they have to actually pay for their item, then and only then, do they start digging around for money. The ice cream station just slows everything down as well. Hire more people or close the ice cream shop. Its not a Deli, it's a Rite Aid. read more

The worst service you can imagine, I asked for a refill at 8am, and I have to call the doctor's office many times to do their work for them so they can get a approval, then when I called at 1:30, they tell me there is no approval and I asked did u see the fax, they go "oh, let me check" duh!!!! Talk about incompetent read more