When I first went to Con Azucar around last year, the food, drinks, and service were actually really good. Everything was timely, professional, and enjoyable. Unfortunately, it seems like the quality of the service has really deteriorated over the past year.
I went in on Sunday, May 10, 2026 around 7:30 PM just wanting to order two drinks and a sandwich. There were already customers ahead of me, and it took over 10 minutes just for them to finish taking those orders. By the time I finally got to the register and tried to order, I was told they couldn't make the sandwich because they had already turned off the stove.
That honestly made no sense to me. If the restaurant is still open and there are customers still inside waiting to order, it should be expected that people are going to order food and drinks because that is literally the point of the restaurant. What made it worse is that they never announced any kind of "last call" or warned customers that the kitchen was shutting down. That felt really unprofessional and not something I experienced there before.
We still ordered two drinks: an horchata and a chai with oat milk. The horchata was fine, but the chai was made incorrectly with almond milk instead of oat milk, and it tasted extremely bitter and bad. Since it was so close to closing time by then, we couldn't realistically go back in to have it corrected.
So overall, we drove out there expecting food and drinks, and ended up with no sandwich, one decent drink, and one bad drink that was made incorrectly. It feels like the professionalism and customer service have gone downhill. In my opinion, it shouldn't matter what time customers come in as long as the business is still open because the service and quality should remain consistent.
Response to owner:
Thank you for the response and for offering to replace the drink. I do appreciate that. However, I still feel like the situation could have been handled much better.
Before even coming into the café, I was trying to place the exact sandwich and drink order through DoorDash and the app was still allowing the order to go through. Because of that, there was no indication anywhere that hot food orders had already stopped for the night. If ovens are routinely shut down early, I really think customers should be clearly informed either online, on DoorDash, or with an announcement inside the café.
I also do not necessarily agree that this is standard across cafés. Other places that serve sandwiches and drinks, like Panera, still prepare food orders even 30 minutes to an hour before closing as long as they are still open. From a customer perspective, if a business is open and accepting orders, it is reasonable to expect the menu items being advertised are still available unless stated otherwise.
My main frustration was not just the sandwich itself, but the overall experience. We waited in line for quite a while, were not informed ahead of time that food service had ended, and then one of the drinks was also made incorrectly. It just made the whole visit feel disorganized and disappointing compared to the good experiences I had there previously.
I do appreciate the response and willingness to make things right, but I still think clearer communication and more consistency in service would help avoid situations like this for future customers. read more