I took my otherwise perfectly running mac book in to Computer Specialist to have a screen replaced. The owner sold me a great new updated hard drive. I have had nothing but problems with my computer ever since. Not only did he not apologize, but he misled on the 3 or 4 occasions that I took my stalled out, barely functioning MacBook back to him. To make matters much worse, each time he had a different explanation about the nature of the problem and charged me over a $100 to "fix" it. And always within a week or two the exact same long, long list of problems returned. As I write, I have an appointment with the Apple store to see if my mac is worth saving. If it is not, I may take Computer Specialist to small claims court. .... The above is a highly abbreviated recounting of the horrors and indignities that I dealt with at Computer Specialist. Do yourself a big favor and avoid my mistake: GO ELSEWHERE.
**** Addendum: I have since taken my computer to the Apple Store where they did complete reset for free. It has only been two days, but so far my puter is running flawlessly. Computer Specialist failed over and over to solve the problem that Apple seems to have fixed with the greatest of ease. read more