This was my third sleep study and the best mostly because of my tech, Landon. He was kind, gentle and very professional. The office was clean and bedding comfortable even when I forgot my pillow. Very very professional. I highly recommend. Thank you Landon, you are the best. read more

1-26-2025: I arranged for a sleep study to test the efficacy of my oral appliance for sleep apnea since I cannot tolerate a CPAP machine. I hate to do a comparison of the quality of the sleep study facility but here goes. This is in no way reflects the quality of care I've received here. I had a sleep study conducted two years ago at another facility (I did not like the doctor). Their sleep room was a luxurious suite (unfortunately, I did not take photos!) with an en-suite bathroom complete with a shower. As you can see from the photos the room here at this facility is very utilitarian and austere in contrast to what I had experienced previously. I think I was shocked a bit. My technician Landon was kind & professional. He expertly placed the probes where needed so I had this bar of wires attached nearby as u went to bed. It was difficult to fall asleep because I usually am a night owl plus I like to have the TV on for the white noise. He couldn't find the remote so I thought I could do some reading but there's no table lamp or any lamp available for that matter only the overhead neon lights. Oh wonderful! So, I lay there in darkness trying to find a comfortable position to fall asleep with all the wires hooked up to me. Also, there is only one common rest room down the hall to use when needed. Ugh! Just great I have a nightgown on & no robe! I was hoping to not run into the 4 other patients there! (Thankfully, I didn't!). The circumstances were not conducive to great sleep. I was not comfortable or relaxed so I know I did not have a great quality of sleep. I woke up at 4:45 am, about 15 minutes before my wake up call. I answered the call of nature then Landon came to completely disconnect me followed by a couple of forms to fill out and I was discharged. The areas where the probes were placed on my head had this icky, sticky gel that was gross and tried to remove as much of it with tissue. It would've been nice to shower and get this goop off my head! I was just glad the ordeal was over! read more

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Mixed Feelings - Insurance Issue and Delayed Response (3 stars) I'm giving this place 3 stars, but it's mostly based on my experience trying to get in--not the actual care, since I never got that far. I waited weeks for a call back, and when someone (Renee) finally contacted me, I was told they don't accept insurance. That was disappointing and honestly frustrating. Most people rely on insurance for medical care, and having to pay cash out of pocket is just not realistic for many of us. I'm leaving 1 star for the slow response, and taking off another star because they don't accept insurance. I get that dealing with insurance companies is tough, but that's part of the job when you're in the healthcare business. That said, I can't comment on the actual quality of care--if you're paying cash, maybe it's great. But I had to move on and find a provider that takes insurance. read more

I was a recent patient at Complete Sleep Solution, Murietta Ca. Margie Parks was my technician. I experienced the best care during my overnight sleep study. Ms. Parks was professional, knowledgeable and had the best personality. All these characteristics made me feel safe, well taken car of. Thank you for your quality service. K Rogers read more

I did a sleep study here on Saturday night. My tech professional and very personable. I was impressed with the cleanliness of the facility and the attention to detail. I always sleep with a tower fan and there was one in the room along with an adjustable bed! I felt my tech went the extra mile by bringing me a cup of water and helping put my flip flops on. I went in with a broken ankle and she even offered to wet and heat a pillow case to wrap my aching ankle. The Dr. himself called me with my results , very impressive. read more

My sleep tech Landon did an amazing job. very professional and did everything to make me feel as comfortable as possible. thank you so much for your great service read more

The staff told me that my Aetna insurance would cover it with NO out of pocket for me. Supposedly they had checked my insurance further. I did the sleep study and the dental exam virtually with casts of my teeth made, then sent it all in. Only 2 weeks later was told my insurance didn't cover it all and I had to pay $1,200 to get the appliance!!! They claimed their initial insurance check was automated and just an estimate! This was such a waste of my time and initial $20 payment!! Don't waste peoples time and money- let them know the correct cost up front!! I would not recommend their services nor use them. read more

Passive aggressive make you feel bad about calling, when THEY don't answer the phone even during business hours. They call me at the crack of dawn expecting me to answer. I work nights not happening sorry. The doctors great love them, the people at the front needa find a new job they don't hate. Act like we force them to work here if you hate it leave simple as that don't take your aggression out on innocent patients. read more

Not at all helpful. The first Visit vas very negative the pa who didn't look clean btw was very negative.. tells me by the time you guys get here you already have so many problems that are too far gone etc. I felt hopeless going in. He actually acted bothered to set me up with the machine that I took home going in. I did the best I could but could not sleep with having something attached to me while I was trying to sleep. Plus I wondered if it was very clean, I told the doctor this when I had my consultation with him, he just said well try some over the counter things he didn't really work with me find a solution. read more

I was diagnosed with moderate sleep apnea two years ago but never did follow up on my c-pap usage because the original place is no longer in business. On recommendation of my neurologist I decided to follow up. My husband has been a patient of Dr. Memon for several years so I got the ok to go through him. The office staff are friendly and professional. I felt the doctor and everyone else took their time with me and had good advice as well as options. I'm still working with keeping that device attached while I sleep but I have definitely seen improvements in my quality of sleep. read more

I just did my sleep study on Wednesday 31 January, 2024. All the staff on nights did an awesome job and took care of me throughout the night. I recommend getting the same female on that night. She did phenomenal. Thank you Complete Sleep Solutions with my initial assessment along with setting up my sleep study. V/R Joshua Norris read more

I came in for my sleep study here recently. I had my study done here nearly 7 years ago. The place has been renovated and looks great! The night staff is great and make you feel very comfortable. I returned to review my results with the doctor who was very detailed and took his time reviewing results and discussing treatment options. The staff is well trained and personable. I received a CPAP and spent nearly 60 mins with the respiratory therapist and doctor. First few days on treatment have gone great! Im already sleeping better. Great place for sleep evaluation! read more

Complete Sleep Solutions - Sleep Specialists Near Me - Murrieta, California

Once the Dr knows your concerns, he will take the time to address them. After voicing my concern, I received a phone call, and he walked me through each step. I feel great and completely informed. read more

Great customers service. Dr Memon is very knowledgeable, my diagnoses and treatment went very smooth. I can sleep with ease and wake up feeling amazing. Highly recommend read more

Best Sleep clinic. staff was cool, been coming for years, i was seeing Dr Henninger but after he retired, Dr Memon has been even better. I feel so much better after sleeping properly and not having to wait weeks for follow up and results has been amazing. read more

I had a great experience with this sleep study location. I was treated very well by Margie. She went out of her way to give me the homestyle motherly treatment. For what could be a very uncomfortable situation I couldn't ask for better. read more

I went in for an overnight sleep study. Marg is the so much fun and so helpful. She's very knowledgeable, quick, and super nice. I had a great experience. read more

Dr. Memon was fantastic. He actually listens and takes time with you. He fixed my issue and I was back to sleeping thru the night within weeks. Kudos to the staff as well. They were all pleasant and efficient. I would highly recommend this clinic for people with sleep issues. read more

Somethings haywire at this office. It says Dr. Henninger, but he's nowhere to be found. I was talked to on the phone by his daughter I think originally after my study. Now there's someone named Dr. Memon that seems to have taken it over? Fishy stuff going on over the past couple years. Lastly, there was a major malfunction there when I went on Medicare from private commercial insurance. They are NOT contracted with Medicare so they started charging me directly for my machine. It took nearly 6 months for them to refer me to a DME that is contracted and in the interim kept sending me bills. I would call and discuss and they repeatedly apologized for the delay in getting me switched to a DME. I was told that when I do to return their machine and they would write of the charges. Nope. Denied ever telling me that and handed me a large invoice. If you have an option to go somehere else I recommend you do so. This place is out of control. read more

Tried calling back twice to fix referral or get information about referral. No response. They say 24-48 hours. How about never. Fuck this place. Do no use go elsewhere.POS facility read more

My senior mother needed a sleep study done. She was quite afraid and hesitant to sleep somewhere overnight without anyone she knew around. Due to the the covid situation I was unable to stay with her. The evening I dropped her off, we were greeted by Margie. Margie is the sleep study technician. She was very understanding and listened patiently to my mom's concerns. Immediately I knew my mom was in good hands and she also lessened my mom's anxiety. I totally recommend Margie! Also, Dr. Memon and. the rest of the staff are excellent and will meet your sleep specialist needs. read more

Okay, I usually do not leave a review unless I either really like the place or really despise the place. In this case... I really like this place. The best part about my experience was walking in and seeing smiles. Everyone there was friendly and they made me feel welcomed. I told them about my troubles sleeping and they allowed me to see a doctor as soon as possible. I had an easy time telling the doctor how I felt. He was all ears and suggested a few options for me. Luckily they have new equipment that makes all other cpaps look like trash. Allison, the lady who fitted me for my mask, was such a fantastic soul. Her spirit shines through and she is amazing at keeping you comfortable and in uncomfortable situation. I've been there a few times to get my machine updated and each time it's a blast. Shout out to Lexi, Ateph, Anna, Armi, and Yulmy for being some of the coolest people in my life right now. And shout out to Complete sleep study for making my sleep study pleasant and curing me of my 20 year run with sleep apnea. read more

The doctor called me personally and explained that he had heard about my frustration and the miscommunication between myself and the office staff. He stated he's all about customer service and he was sorry. He extend the olive branch and we have both come to a very satisfactory outcome he went above and beyond to make sure his customer service was epic. read more

My experience here was amazing! I went in with my old man last night to accompany him on his sleep study and let me tell you... Margie. Her customer service is nothing less than amazing. She went above and beyond to ensure my dad was cool, calm, and collected. Dr. Memon, you have yourself a great being on your team. Thank you, Margie! read more

Margie was so nice and informative. She constantly put me at ease and was very professional even with my severe anxiety.

Saw Dr. Memon recently as I have been struggling to sleep. Tried all diff medicines but they were all temp fixes. After seeing him and going through the process I feel so much better. He wasted no time in helping me, plus I didn't have to wait to long for an appointment either! feel so much better now... Thank You ! read more

I was referred to Complete Sleep Solutions and completed their in home evaluation. When I went to pick up the test kit the technician was pleasant, thorough, and very informative. The test went exactly as expected and I got my results within a week. My follow up appointment was very informative and I now have a good plan to relieve my Apnea events. Overall a great experience. read more

I had to get a pulmonary function evaluation test and I was extremely impressed with every aspect of my experience. The office called me to schedule my visit within days of my Dr. referral and Dr. Henningers staff was very compassionate providing and answering all my questions. All paperwork was immediately emailed to me so I was not only ready to go but did not have to waste time in the office. The ultimate experience and if I could give 10 stars I would was the technician that performed the test. I truly do not how he tolerated me. My anxiety caused me to have to repeat some of the testing. He not only did not make me fill bad instead coached me on told me not to give up and to fight for it. With his kindness I calmed down allowing me to complete the test. I so appreciate him and would recommend this facility to all my friends and family. read more

If it weren't for their complete scam when it comes to money, this would be a fantastic review. Had a pulmonary function test completed in October. Appointment scheduling was easy. The person who ran the test was friendly and personable. When I arrived, I was informed the test was not covered by my insurance. Seemed odd to me as we have pretty good insurance but they assured me they ran it and it wasn't approved. So, I shelled out the money at the cash price. Fast forward a month and I get the receipt from ny insurance showing the company had billed insurance and insurance had paid it. My copay was only $20. Tried calling Complete Sleep Solutions- no answer initially. Then, when I got through, my call was bumped to some other billing company, only to be transferred back to Complete Sleep Solutions to leave a message. I contacted my insurance, who called and spoke with someone who assured us both the refund would be in my account within 3-5 business days. It's been a month with no refund and no return calls from Complete Sleep Solutions. Buyer beware! If you have insurance coverage- don't pay cash price no matter what they tell you unless you personally verify it with your insurance yourself. read more

I had a pleasant experience add complete sleep Solutions Margie Park was the technician, very informative and did an awesome job thank you so much Margie for providing great care. read more

I really am shocked by all the bad reviews. I had a wonderful experience. The office staff were so very friendly towards me, Dr. Henninger was amazing and very thorough. Yeah it took me a couple of weeks to get an appt, but that's the way it is with any doctor, especially good ones. I'm thinking that some people who left negative reviews aren't used to going to doctors very often. LOL. Anyhow, I did a sleep study at home. They showed me how to use the little machine that goes on your head kind of like a visor. They contacted me with results within about a week. I was referred to an ENT, and I'm on the road to hopefully eliminating one of my health issues. I would definitely go back to see Dr. Henninger and his wonderful staff. =) read more

I went in on 11/18/2020 to do a sleep study. I was very nervous staying away from home especially during covid. I was greeted by my technician Margie Parks and was taken to a back room where I would be spending the night. She was very sweet and funny and instantly made me feel comfortable. She explained everything to me step by step and for the first time in my life I had no questions...lol. I went to bed and in the morning was greeted by her singing good morning to me. I'm normally not a morning person but her cheerful attitude made my morning. Thank you Margie you are an amazing sleep tech!!! I would definitely recommend all my friends and family to come here! read more

There is some thing shady with this office and the billing procedures. I got a referral from my primary to go here and basically the cost they gave me for a sleepy study was what my deductible was for my insurance, it sounded kind of odd and they never submitted any thing to my insurance before or after until I started asking questions. I paid the amount they said which was around $432 with a flexible spending card and I asked for an invoice with all the information I needed to get reimbursed by my flexible spending. They told me they do not provide invoices and could only give me a receipt from the credit card machine. Which I know the company wouldn't accept. I had to ask for my treatment report to get my flex spending to cover. I also questioned why they never charged my insurance and they said the claim had issues and they resubmitted it. I checked back with my insurance a few weeks later and see they got paid AND I paid them of pocket myself. So I reached out to them and they did in fact own me a refund. Not pleased. The whole billing process is off. I was told it was a family owned business by my tech. And after my study my results were given to me by someone in the office?? I never once heard or saw Dr.H??! I believe my appt was at 9pm and I don't them they got me hooked up to till about 1030? Or 11. Waste of time and money read more

I am not sure why there are negative reviews. I had an AMAZING experience from the beginning to the end. I am from NYC and I was visiting LA when I made an appointment at Complete Sleep Solutions. The staff was extremely helpful and knowledgeable. I had a great experience from the receptionist, techs, and Dr. Memon. They explained everything to me and I knew what I was up against from before. The techs explained everything throughly to me and answered all my questions. Dr. Memon answered all my questions and addressed all my concerns. I left the office knowing that I was in great hands. read more

I'm not sure if the previous reviews were from reliable sources but after finishing my second sleep study in 10 years, I was so impressed with Dr Henninger and his staff that I. Was amazed they didn't have all 5 stars. I am a difficult case and they have given me the most responsive and professional service I could have imagined . I have hope for great improvement and owe much of that to this group. read more

Dr. Henninger was one of the best doctors I've seen in a long time. I usually never leave reviews but ''tis Doctor was awesome

BEWARE! DO NOT USE THIS COMPANY! This was my first experience using complete sleep and it was a complete FAIL. My office has been using the NW region office and has been nothing but issues from day 1. "Russ" who works out of his house never answers when I call to ask questions. When I sent over chart notes they were "lost" so the process took even LONGER...5 months and still going. Horrible customer service. I will never use this company EVER again, and I would suggest you look elsewhere, unless you like dealing with morons! read more

Terrible service, their sleep study was awful, there staff is very unprofessional, they try to bill me another $400 even after they verified with my insurance. The manager hung up on me and the main receptionist did as well after I tried to verify that they had submitted my claim to the insurance incorrectly. They lack professionalism, how can they hang up on their customers, awful place, would not recommend at all. Approach with caution, especially if you are referred to by another doctor like in my situation. read more

This review is based solely on the staff. Horrible CS! Untrained and unprofessional CS. They made every attempt to escalated this matter. In short I was hung up on 2x and called a liar. This isn't my 1st time at their office I've been a patient for quite some time so where things went wrong yesterday IDK. I haven't seen the doctor in about a year and have been managing narco w/o meds. But I called to schedule an appt. I was on hold for 11 minutes when the scheduler got on the ph I was told next available is 10/28 my response was shock but I wasn't upset, it was explained the doctor just came back from vacay and is backed up and I could only be seen sooner if it was an emgcy. I notified her I was out of meds and she went into some long lecture about she herself is a patient and she manages to keep track of her meds and how it is my responsibility not the doctors to make sure I keep track just like she does and to schedule my appointments in advance. I don't even know how the convo got that real cause Yes, I was JOKINGLY trying to wiggle my way through the system however I was very well aware that is not considered an emgcy. The meds require I pickup my RX so as I stated I hadn't been there in a year so that means I haven't had meds in a year. So maybe just her lack of humor or waking up on the wrong side of the bed or maybe issues with other patients made her feel a need to lecture another adult. I requested her to put me on their cancellation list and her response was I suggest you take the appt I offered you. I told her I was taking the appt but can she just put me on the cancellation list as well. She then asked was I mad and I told her No. Her response was "NO, I think you are mad because I'm not giving you the appointment you want". I told her no I wasn't mad and she told me again YES you are. So I figured she wanted me to be mad so I gave her a reason and said well I was on hold for 15 minutes her response no it hasn't been 15 minutes it has only been 11, my phone is counting. I let her know my phone was counting as well and her phone wasn't accounting for the transfer time the counter was actually at 14:14 but hey I rounded up. At that point I was laughing I couldn't believe she wanted to argue about the hold time. From there the convo went to I'm not going to deal with your attitude. She gave me this whole spill about if you continue to speak to me in that manner I'll tell the doctor and he'll refuse to see you. At that point I was appalled and started to respond with one of those "well first off" statements and she interrupted and said that is what I'm talking about and hung up. I called back and asked for her name and told her I was about to write a yelp review and she said "ok, good you do that." I began to compose my review but had a change of heart. Some times people just have a bad day and since she had also stating she was on meds so I thought maybe she is having mood swings. Plus since this being a private practice I know the doctor and I've met him I didn't want to want a review to hinder his business due to his bad staff that he may not be aware of. I had a friend call back to schedule the appointment and when my name was giving to she was put on hold came back and said you have an appt on the 28th. They gave her a attitude as well but I was like oh well I have the appointment. So pretty much I thought the situation was done and over. Well this morning I received a call from another lady in the office and I assumed it was to apologize for what happened yesterday NOPE the call was to tell me that he no longer wanted me as a patient. I asked the lady could she listen to my side of the story she did so after I told her everything "she said well you see the way you are speaking to me your tone and your speed well to her she said she was feeling "attacked"" I explained to her I was on my speaker phone and I am just a natural fast talker. The convo went back and forth pointing finger she said I interrupted her and that wasn't a nice way of conversing later on she did the same exact thing and I called her on it but I guess it was okay for her to do it. Go figure. We weren't getting anywhere so she asked for my primary info so the doctor can write a letter to ensure I get the meds I couldn't recall so I said "um my primary is...." as I was trying to recall she said well I can tell you are about to tell me a lie. WOW I guess her side job is fortune telling. I told her how rude and offense that stmt was and that she was calling me a liar and she should know due to narco that memory issues is a known factor. I can't believe the staff would be so insensitive, rude and disrespectful. When I expressed how offensive that was she said "you what I'm done and hung up." read more

I called this office 3 weeks ago to schedule appointment. Gal on the phone was very nice & took all the necessary information to contact insurance for approval. Never heard back. I called 2 weeks ago to find out the status. I was put on hold several times while she looked for my paperwork. She finally came on the line and told me she'd call me back when 'she was ready'. I thought that a strange response but said ok. Never heard back. This week I received approval from my insurance company in the mail and know a copy was sent to them too but heard nothing. I called. Twice. Once I spoke with a real person who told me the other person would call me back, the second time I left a message on a machine in the mid afternoon during business hours. Never heard back. After reading other's reviews, I see I'm not alone in feeling there is something not right with this practice. I've asked my doctor for a referral to PROFESSIONAL not this disaster. read more