Everyone in the showroom is great! Answered all my questions and we were even able to get in a hot…read moretub to feel it out. They have several with water in them on their showroom floor. So excited to use our Dream Maker Cabana. Just got delivered today! By the way the delivery team was amazing! They put everything together and took away all the trash! Best place in town. Go check them out!!

The showroom is great. Lots of choices. Just know you get what you pay for. We had a fiberglass…read morehot tub for 15 years that worked great and easy to stabilize. This new one we purchase 9 months ago is the hard plastic and it is a nightmare. Nothing but hassles. We are very disappointed. It's hard to stable use the chemicals, had to have it repaired twice under warran Ty and now the heater went out. We are extremely disappointed with this purchase.

We had decided to wait for our next hot tub, until we had our patio refinished and now that we've…read moregot it we're LOVING it! The whole thing is so relaxing and therapeutic at the same time Malcomb at Spas Etc. was so great to work with!

Great products and more importantly; great installation and service. Very happy with the…read moreprofessional installation and sales support.

This is the best service pool I ever had. The pool is always clean. The people are very respectful…read moreand on time and have a great personality and very organized they know what there doing . if something is wrong they will tell you and they will help as much as they can. And the price is affordable Thank you for your services. Me and my husband are very pleased.

From the owner: Comprehensive monthly agreements, Weekly maintenance, Attention to detail, Filter Cleaning &…read moreReplacement, Brush Cleaning,Tile Cleaning, Salt Cell Cleaning, Chemical Balancing

This store is ALWAYS - and I do mean always - out of chlorine! How can a store not adequately stock…read morea product that is ALWAYS in demand? Oh, and it's the day after Memorial Day? Does "management" understand customer service or are they just concerned about the bottom line? Quit being so short-sighted and appropriately anticipate customer service. Oh, how about losing your customer base like Budweiser or Target or any other establishment that doesn't understand the customer or guest always comes first...

Always helpful here. They also don't push products on you. I get my water tested, and exactly what…read moreI need. In-out, never any issues.

Purchased and had a heat pump pool heater installed for our in-ground pool. Joe was excellent to…read morework with from start to finish on the mechanics of getting it ordered, getting it delivered and then scheduling the installation and the electrician. From the time we ordered until installation was complete was less than 3 weeks. Lee, the installer went above and beyond by helping identify an issue with the pool lights. I highly recommend BM Wemple for your pool needs.

What a disappointment in a pool company. My motor went out on the pool pump. They came to fix it…read moreand the guy that installed the new one, stated that it may be defective. He said call to call the next day if was making noise still. I called the next day and a guy came out. He was not friendly at all and he said that there was nothing wrong with the pool pump. He said he was gonna put in for a new one.2 weeks later. He comes back and he just walks in my backyard without any notification that they were coming and walked through my screen house without any permission, he was very mean to my wife. He changed the pool pump and then they charged us $99 for a service charge which it wasn't even my fault because the pool pump in the first place was defective. Never got my money back. Bad customer service bad attitudes never use them again.

Since moving to Orlando and becoming a pool owner, I have regularly visited this store and, until…read moretoday, had consistently positive experiences. The staff were knowledgeable, listened carefully, and worked with me to resolve my pool-related issues. I especially appreciated that they often suggested practical solutions without pressuring me to purchase their products. Unfortunately, today's experience was very different. While testing my pool water, the employee bluntly stated that because the store was testing my water, I should purchase the recommended chemicals from them. I found this comment unprofessional and inconsistent with a service advertised as a free water test. If purchasing chemicals is a condition of receiving the test, the store should clearly state that upfront or charge a fee for the service. Advertising the test as free and then pressuring customers to buy products feels misleading and undermines the trust the store has built with its customers. I hope management addresses this issue and reinforces a more respectful, customer-focused approach.

Just FYI they clean your filter only once a month. The weekly service was reliable. They often…read moredidn't leave the pool balanced but overall no big issues for 3 years. But the first time and only time I called to say I thought there was an issue with the water, the service person was unhelpful and arrogant.

I highly recommend Leslie's at University and Dean. I recently bought a house with a pool and…read moredidn't know what I was doing. I was going to Pinch a Penny for 6 months and spent probably $500 (45 lbs of stabilizer, etc) in chemicals and they could not get my pool chemicals in order. My pool is 34,000 gallons and needs a lot of support. I decided to go to another pool store. I went to this location and was greeted and taken care of by Sarah, which is the store manager I believe. Lets just say that she had the knowledge to get my chemicals in the right direction. I almost hired a pool company but I'm sure glad I went to Leslie's. My pool is gorgeous! Thanks Sarah!

This location is the best! Sara is always helpful and knows how to teach me to take care of my…read moresaltwater pool! I honestly don't go anywhere else for pool advice because they take such good care of me!

My one star rating goes out to the owner only. My pool technicians were professional and their…read moreservice has been excellent for more than 20 years. The owner previously stated in another one star review that he or she "valued their long-term customers". Obviously not. I recently received a call that my designated day for all these years had to be changed to earlier in the week and that was it. End of discussion. This NOT VALUED long-term customer will find another pool service.

We had a pool put in and completed this year with Bobs Pools. We did the 30 day start up with them…read moreand then started with Swim N Fun Pool Cleaning Services located in Winter Springs. They started servicing our pool in March of 2022 this year. We have several issues with them, not vacuuming, green around the corners. Well we decided to let them go as of 07/25/22. We had a few pool companies come out for quotes and one company informed us that have a calcium build up in the pool and has to be treated ad scrubbed with metal brush and takes about 2 weeks. We called Swim N Fun and spoke to Jason and he is refusing to take care of the problem. This is a brand new pool and now we have to pay hundreds of dollars to get it taken care of.

Rick Gump stopped by my house the same day I called to make an appointment. He was very helpful…read moreexplaining me in details how my pool pump worked and even told me that I could fix it myself, to save me some money. Rick was very nice, knowledgeable and fast at fixing things properly. He also told me that he could fix anything if I needed to: paint my house, pressure wash, screen enclosure etc... I will definitely call Rick for all my needs. Thank you so much Rick! you are the Best and your prices are really reasonable! Five stars all the way! I highly recommend Rick Gump for all your needs!

Extremely unprofessional! I would not recommend to anyone! There are far too many pool companies in…read moreOrlando to deal with a childish unprofessional owner that has a tantrum on the job site. Move on and look for another company.