You have to schedule appointment, then you get a text, then you get an email, then you get another…read moretext day before, then the driver calls when he is 30 min out...all great...except in all that communication no one gave a disclaimer that with vehicles over 10 years old, if there is rust once they remove window, they can't put it back in. You cant drive without a window!! And they are just now giving me this info? I filed a claim with my insurance which goes against for raising rates and I could not revoke that even tho I did NOT get window done. All because 20 million people I talk to never could tell that since my car is over 10 years old they may or may not be able to do. AND they give you window of 8 to 5!!! Not 8 to 12 or.1 to 5...I had to block my WHOLE day.

We had our windshield replaced three weeks ago at our home. The Safelite technician let us know he…read morewas on his way, got there on time, was very polite. He was mindful of our somewhat limited garage space and managed to make it workable. He tidied up when finished, took care of paperwork and billing efficiently and was all around a great guy! The whole process took just a few hours. The windshield was calibrated and has worked flawlessly since it was installed. We highly recommend Safelite in Cadillac and will use their service again : )

Amazing fast friendly service. The glass in my wood stove broke and they had it fixed in about 30…read moreminutes.

From the owner: Started out in 1996 in the former Garn glass building in Cadillac. Started out selling Polar Seal…read morevinyl windows and doors along with our flat glass sales and repair. Added auto glass in 1998 and started building our own insulated glass in 1999. We became a Branstrator sunroom dealer in 1997 and added PGT in 2002. Became a Sunesta awnings dealer in 2005. We are now the area's leading quality vinyl window and sunroom installers. We are also Cadillac's only manufacturer on quality insulated glass.

I live in Traverse City, Michigan. I dropped off my "Exterior" window due to a single pane…read morebreakage on a Tuesday. I was told it would be ready on Thursday or Friday and they would give me a call. Friday afternoon about 4pm I called to see what was going on since we were going to have rain over the weekend. No answer even though they are open till 5pm, I guess the weekend is more important than a customer! I did not get a call and could not leave a message. I looked on the their website and they are open till noon on Saturday. Drove over and they are CLOSED. Website is for shit! Talked with the call center on Saturday and they told me the window was ready on Friday, but no call so I could pick it up before the rain. Monday I called and finally picked up my window. DON'T DUE BUSINESS WITH THEM. NEXT TIME I WILL USE TWIN BAY GLASS! This way I know a promise is a REAL promise!

Very responsive and did a great job repairing cottage window. Out the same day for a quote and…read morewindow delivered and installed within 3 weeks. Thank you.

Every time it rained the windshield on my old Jeep leaked enough to create a puddle on my…read morefloorboard. I took it to this local auto glass business to finally replace the dang thing and I am very pleased with the result. The first glass the warehouse sent had a small flaw and Gary conscientiously re-ordered a perfect one. My vehicle was ready to roll within a few hours of leaving it with him and it was returned with the interior much cleaner than when I left it. Gary goes the extra mile with customer service. The installation looks beautiful and he let me know he took care to address a rusty spot under the trim which no doubt will help prevent future problems. I highly recommend this business. Patricia W.

From the owner: Get all your Automotive, and Home Glass needs met under one roof. Affordable Glass Pro has more…read morethan 30 + years experience in the Glass Industry. What sets us apart is quality Service, Good Customer Relations, and Affordable Prices. Call us First for all your Glass Claims and We will make the Claim for you while your on the phone with us, We are Glass Claim Specialists. Mid Michigan's Glass Experts.

After taking a stone from a logging truck, Hinkle Witbeck promptly contacted A1 glass. Steve got me…read morein extremely fast and fixed a nasty spiderweb quarter size chip before it had a chance to run. He had it cleaned and fixed in a half hour. Awesome job! Thank you Dennis Morgan

Steve's the best--really came through for me! I'd just arrived in Michigan and was driving my…read morerental from Detroit Metro toward Ludington when a rock hit the windshield about halfway there. I hadn't gotten the extra insurance, so I was in a bind. I checked Yelp, saw A1 Auto Glass was along my route, and called them. Steve answered right away, heard what happened, and said he could take care of it. I let him know where I was on the highway, and he figured I'd be there by 4:30. I pulled in right on time, and he got started. The crack was about quarter-sized, but he fixed it so well it was barely noticeable. It looked good enough that I decided to try returning the car without mentioning it. They didn't spot anything, and the handoff went smoothly. Thanks a lot, Steve, for the great work last Wednesday, Nov 5th. You saved the day on my trip!

Had an appointment 4-11-26. David inspected My windshield & told Me it was ok, not deep enough to…read morecause a problem. H e took His time to explain to Me everything to make Me comfortable. Very professional, thoughtful and helpful THANK YOU FOR YOUR PROFESSIONAL SERVICE. Larry C.

I waited for 5 hours on first day then (as of now) waited 5 hours this second day...for windshield…read morerepair...till not repaired! Technician very apologetic and not at all his fault. He is scheduled to drive ALL OVER NORTHERN MICHIGAN, with an obvious disregard for his travel time. I am going to recommend my insurance company NOT do business with this company anymore.

Gerber Collision & Glass completed repairs on my 2020 Nissan Pathfinder in September 2025 following…read moredeer damage covered by an insurance claim. I picked up the vehicle on October 1, 2025 after being informed that all repairs were complete. Shortly after picking the vehicle up it overheated. After having it inspected by a local repair shop, I was informed that a Gerber technician had improperly mixed the coolant, which caused the thermostat to fail and the engine to overheat. As a result, the overheating led to a blown head gasket, and the vehicle is now inoperable. Serra Nissan has since diagnosed the vehicle with a blown head gasket and provided a repair estimate of $7,000. I have been in contact with the Regional Manager, Michael Price, in an effort to resolve this issue. Unfortunately, communication has been inadequate. Mr. Price has been unresponsive, has avoided my phone calls, and has delayed resolution by requesting that I approve a second opinion from a repair shop affiliated with Gerber. I am already paying a car payment and insurance on a vehicle i cannot drive, paid multiple towing bills and the initial diagnostic bill of $1,400 to the dealership. I should not have to pay for this error out of my own pocket. I have given Gerber an excessive amount of time to address this issue promptly and appropriately. 0/10 Do not recommend.

Not impressed with their service at all.. The insurance company referred us. Filed a simple claim…read morein October 2021 from hitting a bird on the freeway. Minimal damage, just the plastic front piece surrounding the grill of our RAM truck. We made an appointment for beginning of Nov. They looked at it, sent the estimate to the insurance, said they would order the part and get back to us. After not hearing from them, I made contact again, they never ordered the part. Said they would, did, then said it would be March before they could get the part and fix the truck. They called in Feb saying the part was in, we made the appointment to get the piece replaced. Once my husband got there for the 9:30am appointment, they informed him it would be a few hours before they could get it in. A FEW HOURS?!? Isn't this why appointments are made? And if they knew there would be a delay, why wouldn't we get a courtesy call to either reschedule later in the day or a different one. After my husband saying he wouldn't wait, they checked and were finally able to pull the truck in and fixed the part. It was a quick job that should have never taken, not only the 3.5 months to get the part and appointment to complete the job, but then be told to wait a few hours! I was ready to ditch this company when they didn't originally order the part they said they would, certainly will not now after the final run around.. Would have done it ourselves if the insurance co would have ok'd it.. I would hate to see their fix-it time if there was any sort of major damage