Extremely pleased with the look of my car now. Not only did they repair the damage from the minor…read morefender bender, they went over and above and fixed the various scratches on other parts of the car unrelated to the accident! Ross and Kevin did a great job of communicating with me throughout the process as well. We're fortunate to have this business in Cadillac!

How many body shops have you been to where you are met with efficiency, expertise, and…read morefriendliness? THIS ONE IS THE ONE!!! They fitted my car into their schedule to deal with a scrape and a BUNCH of tar splattered on to the side. Ross knew just what to recommend. It's not the first time I've had my car there, and while no one wants to be at a body shop, if you have to, this is the one to choose!

My 16 year old Toyota needed some work. Wright's quoted me a reasonable price and timeline. Not…read moreonly did they meet both promises, they even found a part for my car at 1/8 of the price the dealer quoted me. My car was ready on time and the bill was less than I expected. I wouldn't hesitate to recommend them to anyone.

From the owner: Wrights Customs Body Shop LLC Provides Collision Repair, Custom Painting, and Classic Car…read moreRestoration in Cadillac, MI.

We have had several different vehicles serviced here over a 4 year period, from oil changes, to…read morerecalls, to body work. All have been done on time and at or under estimates. They are very accommodating to your schedule and have even referenced me to another nearby business when we needed a fast oil change at the last minute before a trip and Highpoint was all booked up! That is CUSTOMER focus.

Roberta (Bert) was great to work with. Positive personality, quick and thorough follow-up, and she…read morecommunicated with me at all steps. Wow. And because my car was still under warranty, I was given a loaner car for the day. Great experience all around.

I hit a beaver on my way to work one morning. It was a light hit - just the front bumper, grill, an…read moreair exchanger, radiator, and a few plastic pieces that help direct air was all that was damaged. No metal pieces were bent, no frame damage, and even the A/C condenser survived with no damage. My normal repair shop was backed up with customers and didn't have room for me to have my car towed there, so I chose to have my car towed to Serra (then Bill Marsh) Body & Paint solely on their reputation, and they were one of the body shops that my insurance recommended. When I called them, they also had room and could accept my car right away. My insurance adjuster initially totaled my car, as it has over 200K miles and wrongfully thought that I would just want a check for the downpayment on a new car. Long story short, after I found out that AAA's initial damage estimate was less than half of the value of the car, they reworked the claim so the car would be repaired instead of being totaled. In the meantime, Serra (then Bill Marsh) Body and Paint was less than helpful. I received a FEW calls wanting to know when I was going to clean out my car so that it could be scrapped! It took over a weeks worth of calls and emails between me, them, and my AAA agent for them to finally get on the same page and tear the car down to get a proper estimate for repair. By this time, Bill Marsh Paint & Body was days before Serra was taking over, and they just wanted my car "off their books" according to Ron. I received yet another phone call from Ron stating that my car was totaled, and they needed me to clean it out so that it could be scrapped. I didn't even know they had looked at my car yet! They never went over the estimate with me, and when I arrived in person - once again they never discussed the estimate, they just stressed how much my car needed to be "off their books"! The person behind the desk finally printed up their estimate (over $11,000) which was nearly 3X the amount that AAA estimated, which was basically a "go away" estimate as they just needed my car "off the books" according to Ron. Mind you, this was after my car had been up there a month at this point, and a full TWO WEEKS after AAA agreed to have them repair the car instead of totaling it out. Do yourself a favor, and DO NOT waste your time bringing your car here for repair! If anyone from Serra corporate reads this, the BEST thing you can do to bring this body shop back to the reputation that it once had, is to eliminate the current employees that are dragging down that once good reputation. Personally, I wouldn't consider Serra Body & Paint a viable repair option until Ron, Bruce, and Jeff have been replaced with people who remember that the customer walking through the door is who keeps the lights on and the bills paid. As long as those three are still working there, I'd go somewhere where you'll be treated with respect, and valued as a customer. I'd HIGHLY recommend Fox Motors Collision Center, and Gerber Collision & Glass. I've had NOTHING but great experiences with both shops. We were ALWAYS treated with respect, (unlike Serra Paint & Body who treated us like second rate citizens), and their work was second to none.

We had our windshield replaced three weeks ago at our home. The Safelite technician let us know he…read morewas on his way, got there on time, was very polite. He was mindful of our somewhat limited garage space and managed to make it workable. He tidied up when finished, took care of paperwork and billing efficiently and was all around a great guy! The whole process took just a few hours. The windshield was calibrated and has worked flawlessly since it was installed. We highly recommend Safelite in Cadillac and will use their service again : )

You have to schedule appointment, then you get a text, then you get an email, then you get another…read moretext day before, then the driver calls when he is 30 min out...all great...except in all that communication no one gave a disclaimer that with vehicles over 10 years old, if there is rust once they remove window, they can't put it back in. You cant drive without a window!! And they are just now giving me this info? I filed a claim with my insurance which goes against for raising rates and I could not revoke that even tho I did NOT get window done. All because 20 million people I talk to never could tell that since my car is over 10 years old they may or may not be able to do. AND they give you window of 8 to 5!!! Not 8 to 12 or.1 to 5...I had to block my WHOLE day.