They fixed my 17 one ton dually. Right quick and had me on my way. I woke up and the dang thing…read morewouldn't shift. I was red lining at 45. They got ahold if the part took my axel apart had it fixed in less than 4 hours.

Would like to say thank you for keeping our family safe on the road. Your quality and service is…read moreabove and beyond. Always makes room for us on his schedule with a fair price! We are lucky to have you apart of our business family.

Extremely pleased with the look of my car now. Not only did they repair the damage from the minor…read morefender bender, they went over and above and fixed the various scratches on other parts of the car unrelated to the accident! Ross and Kevin did a great job of communicating with me throughout the process as well. We're fortunate to have this business in Cadillac!

How many body shops have you been to where you are met with efficiency, expertise, and…read morefriendliness? THIS ONE IS THE ONE!!! They fitted my car into their schedule to deal with a scrape and a BUNCH of tar splattered on to the side. Ross knew just what to recommend. It's not the first time I've had my car there, and while no one wants to be at a body shop, if you have to, this is the one to choose!

Thank you for taking the time and energy to help us out. I apologies the other dealer brought you…read morein the middle of everything and tied up your shop for two weeks. We will definitely be back to your repair shop once we find a new truck to buy.

I bought a used pickup from them. The positives- wound up with a fair price on the truck, the…read morefinancing was fair/friendly and organized, and there was good communication up until the day of purchase. The negatives- they lowballed the offer on trade in and were very rude in negotiation. Further when it was discovered that the pickup's navigation wasn't working they refused to alter the price, or fix it, but rather just clung to 'we didn't say it worked in the listing' (it was a $150 fix, and you show pictures of the navigation/SD slot). Said that service would remove the nail that was discovered in the tire-didn't. No tour of the truck or it's features. All in all I'm happy with the truck, however, the experience and the customer service stood out for being so negative and adversarial. Having bought used cars 4-5 times Over the last decade I can say this was the worst customer service of them all.

The prices are amazing! The technicians are through and truly listen to your concerns. They are…read morevery knowledgeable and only fix what you approve. They do many different repairs from maintenance to full engine/transmission swaps. They will even put your parts on. 30+ years I have used them and I'd never go anywhere else.

Towed my car to Auto Zone. I bought a part and he took it to his shop and let me fix it there…read more Great guy! Went out of his way to be a help to me. He had nothing to gain from it, I had never met him before today. I highly recommend Kyle, and Northern Towing. Keith

EXCELLENT! FRIENDLY! FAST! REASONABLE PRICE! We were driving through Cadillac from Sleeping Bear…read moreDunes to Southfield. Our wheel came off the van. Had a van full of kids and my wife sitting on the side of the road on a holiday. Originally called a different service in town and they were not polite so we called Northern Towing. Was so friendly we chose to use them. It was the middle of the eve and heavy holiday traffic, very dangerous to be broken down on the side of the road with a van full of kids. The fastest tow I have ever had. Called and 16 mins later he was there with a flatbed and ready to help us out. Then later the next day needed them again for helping to get into our van. Showed up in 6 mins! Best towing service we have EVER had! Friendly, courteous, and extremely kind and helpful!

Recently, when my front brakes gave out, they got my car in and brakes replaced the same day! the…read moreManager even drove to my home (30 minutes away) to pick me up and take me to the shop to get my car! Who does that anymore? I checked prices with 3 other Cadillac businesses that did brake repairs/replacements and Muffler Man beat their prices by almost $100. Great customer service and price...it doesn't get better than that! One last thing, I did read and discussed the reviews before I scheduled an appointment and was told this shop has been under new management for the past year. Certainly, my experience was much different than others had in the past.

Left me stranded without a vehicle twice when they couldn't fix it before closing. Both times I had…read moreto call off of work, costing me an additional $1200. The first time was understandable, the rotors were not coming off without persuasion. The second time? I made my appointment weeks in advance and first thing in the morning to avoid being stranded again. When I got there they asked me if I brought my own parts...... They then had to wait until after 2pm to get parts, and could not replace the ball joints before closing. Completely self-inflicted. I've been going there over a year now for oil changes, but never again. ​

The owner is very willing to work with you and his crew is amazing. He gets the job done right and…read morein a timely matter. If he can't get you in he will be up front with you and how much it will be. I been going to him for a while now and I'm very satisfied every time

Simply the BEST. Don't try the rest you will be disappointed. Excellent customer service, great…read moreprices, honest such a gem in Cadillac. We drive 45 mins for service, because I completely trust them 100%

Our car had a screw in it and of course that lead to a flat tire. We needed someone quick because…read moreit was the weekend of Easter. We called Spears and they came and towed it to the Tire Factory in Traverse City. They were at our house within the hour. The tow truck driver was kind and timely! Highly recommend them for towing!

HORRIBLE communication from employees and rude after questioning service and or quality of…read morevehicles. Wouldnt recommend.