A while ago, I stopped in to enquire about a couple of vehicles, I was wondering about. The rep…read morewho waited on me, must have been new and not have taken a basic customer service course, because he lacked basic customer service skills. When, I enquired about obtaining car faxes on the two vehicles, I was looking at. I was shocked when the rep, stated, that their business didn't provide car faxes, which was a red flag; for me.
I was even more shocked, when I had to educate this rep, who obviously has never worked for a car dealership; in their life before this, about why car dealerships provide car faxes to their customers. The rep. didn't even realize, that a car fax provides a potential buyer with statics and data concerning, accident occurrences, safety rating and over all vehicle ratings. During, our conversation concerning their refusal to provide a car fax, the rep became defensive and stone walled me. Providing me with bad advice about being careful about asking a dealership, about whether their vehicles had ever had any accidents.
During our conversation, concerning the mileage on the two vehicles, I was looking at. The rep, read the mileage, which was over the two-hundred thousand mile mark and close to the three hundred thousand mile mark. I politely, remarked about how high the mileage was and how much each vehicle had been driven. The rep, again became defensive and told me to go out side to look at one of the vehicles, to see how well it had been taken care of.
The rep, obviously didn't know vehicles as well, as he thought that he did. I proceeded out side, he followed after me. I looked the vehicle over, looked over the high mileage sticker, the year and price tag. (I thought to myself, no way would, I ever consider purchasing this vehicle.) The rep, proceeded to begin arguing with me and insisted that because the exterior of the vehicle was in great condition, the vehicle was an excellent deal. Obviously, this rep, knew little to nothing about cars, electronics, engines, transmissions, bearings, etc...
(Anyone who knows about vehicles, who shops for vehicles knows that the higher the mileage on a vehicle, the more repairs that will need to be done to it. An F-150, for example; if really taken care of will last for up to 300,000 miles before it will need to have an engine replace, or a transmission replaced, or major repairs completed.) Again, I was shocked that I needed to educate this novice rep, about how high mileage on a vehicle can really affect the performance and maintenance durability on a vehicle.
All, their vehicles, on the lot seemed to have extremely high mileage on them. (The rep. never even showed me the vehicles, that I was interested
in, this was the second red flag, for me.) In my opinion, this rep, should consider finding another line of work. Instead of running a hobby business, car dealership for fun and leave selling cars to the professionals, who understand cars and can present their customers with car faxes, when asked for; instead of excuses.
