The owner is very willing to work with you and his crew is amazing. He gets the job done right and…read morein a timely matter. If he can't get you in he will be up front with you and how much it will be. I been going to him for a while now and I'm very satisfied every time

Simply the BEST. Don't try the rest you will be disappointed. Excellent customer service, great…read moreprices, honest such a gem in Cadillac. We drive 45 mins for service, because I completely trust them 100%

Thank you for taking the time and energy to help us out. I apologies the other dealer brought you…read morein the middle of everything and tied up your shop for two weeks. We will definitely be back to your repair shop once we find a new truck to buy.

I bought a used pickup from them. The positives- wound up with a fair price on the truck, the…read morefinancing was fair/friendly and organized, and there was good communication up until the day of purchase. The negatives- they lowballed the offer on trade in and were very rude in negotiation. Further when it was discovered that the pickup's navigation wasn't working they refused to alter the price, or fix it, but rather just clung to 'we didn't say it worked in the listing' (it was a $150 fix, and you show pictures of the navigation/SD slot). Said that service would remove the nail that was discovered in the tire-didn't. No tour of the truck or it's features. All in all I'm happy with the truck, however, the experience and the customer service stood out for being so negative and adversarial. Having bought used cars 4-5 times Over the last decade I can say this was the worst customer service of them all.

We were on a long trip home and our car broke down in the middle of the road around 4 pm and by the…read moretime our tow truck finally showed up, every repair shop in town was closed. However this tiny 24-hour repair shop was so willing to help out when we were in a pickle. Our repair guy was so kind and helpful, he ran out to get all the parts he need to repair our alternator and got it done speedy quick. Great shop, great guy, highly recommend!

Still stopping great look forward to my next visit the best brake job i have ever had done at half…read morethe cost of other shops

I was looking specifically for a unique car with limited available inventory across the whole…read moreUnited States. Godfrey was one of approximately 20 dealerships I contacted regarding their inventory, but was by far the most communicative and polite. In addition, they also had the best pricing available in the country by a considerable margin. On that point alone, and based upon my experiences up to that point with some other dealerships, I would have been willing to put up with substandard customer service. However, I was pleasantly surprised to receive quite the opposite. I'd like to specifically recognize and thank Jared Hurlburt for his exemplary service throughout the process. Despite my being one timezone and 800 miles away, my experience with Godfrey may as well have been that of a them being right down the road from my house. Jared was prompt and patient in answering each and every one of my NUMEROUS emails and voicemails, and walked me through the process, including arranging for delivery of my new car to Kansas City. I've owned over a dozen cars, and none have had a purchasing process so painless. Eight hundred miles away or not--when the time comes to replace my wife's van, I'll definitely be giving Jared and Godfrey Chevrolet a call.

Well we were moving south, and our high pressure fuel pump went out. They gave us a quote and a…read moreday, and we so kind about everything. We were stranded and they let us park our trailers there while we found a motel for the night. When they gave us a quote and a date we gave the go ahead. They were aware that we were not at home and got our truck done a day earlier than they said! Answered every question, and we had a lot. These guys are really great, and such a breath of fresh air compared to the other shops that I've been to in the past.

Recently, when my front brakes gave out, they got my car in and brakes replaced the same day! the…read moreManager even drove to my home (30 minutes away) to pick me up and take me to the shop to get my car! Who does that anymore? I checked prices with 3 other Cadillac businesses that did brake repairs/replacements and Muffler Man beat their prices by almost $100. Great customer service and price...it doesn't get better than that! One last thing, I did read and discussed the reviews before I scheduled an appointment and was told this shop has been under new management for the past year. Certainly, my experience was much different than others had in the past.

Left me stranded without a vehicle twice when they couldn't fix it before closing. Both times I had…read moreto call off of work, costing me an additional $1200. The first time was understandable, the rotors were not coming off without persuasion. The second time? I made my appointment weeks in advance and first thing in the morning to avoid being stranded again. When I got there they asked me if I brought my own parts...... They then had to wait until after 2pm to get parts, and could not replace the ball joints before closing. Completely self-inflicted. I've been going there over a year now for oil changes, but never again. ​

Extremely pleased with the look of my car now. Not only did they repair the damage from the minor…read morefender bender, they went over and above and fixed the various scratches on other parts of the car unrelated to the accident! Ross and Kevin did a great job of communicating with me throughout the process as well. We're fortunate to have this business in Cadillac!

How many body shops have you been to where you are met with efficiency, expertise, and…read morefriendliness? THIS ONE IS THE ONE!!! They fitted my car into their schedule to deal with a scrape and a BUNCH of tar splattered on to the side. Ross knew just what to recommend. It's not the first time I've had my car there, and while no one wants to be at a body shop, if you have to, this is the one to choose!

We bought a used truck from there folks and discovered the next week that someone had drilled a…read morehole through the back seat floor into the gas tank when mounting a piece of equipment to the floor. The smell of gas was overwhelming and we thought we might catch fire or explode!! After A wonderful conversation with the Owner Matthew Nester, the situation was resolved by the next week at the Ford Dealership in Tawas and graciously paid for the needed repairs. I will now recommend this dealership to everyone that I know, And possibly purchase another vehicle from them soon. I'm now convinced that there are still some good honest people in this world. Matthew Nester is one. God Bless you Matthew.

I had car trouble while on vacation and was extremely disappointed with my experience. They charged…read moreme an excessive amount just for my car to sit there, and they never clearly explained what the charges would be. They also told me my car had a specific problem, but after getting it checked once I got home, I found out that wasn't even the actual issue. I felt misled and would recommend being cautious before taking your vehicle here.

I have nothing but praise for this dealership. The entire team was wonderful in helping me test…read moredrive four cars and walk out with the purchase in about two hours. I needed a vehicle immediately, and even though it was late in the day and the dealership had been without power until nearly 2 PM, they sent someone to pick me up in Houghton Lake and worked with me to find a car that would work for my needs in a record amount of time. I was greeted by name when I walked in the door. My sales representative Ian Foster never skipped a beat, making sure I had what I needed while at the same time multitasking for other customers.

For the first time in my life, I was able to purchase a brand-new truck, not a new truck to me. I…read moreshopped all the different dealers in the Traverse City and Cadillac area. Even though all of the sales personal were great, they would tell us that they would get back with us on our questions, they never did. That is until we went to Fox Ford in Cadillac and worked with Howard Canfield. Not only did he answer our questions he would get the answers for us if he couldn't directly answer there. During the entire process, not once did I feel pressured to buy right away. He gave us the space to talk and discuss the purchase, and even encouraged us to go home, talk it over, and then when we were ready, to come back in--if we wanted. Once we decided to go with our 2024 Ford F-150, he talked to us about the truck how all the bells and whistles worked. Then when it came time for the unenviable "up sale," he didn't push it. He explained what they were and the benefits of having them added on. He never pushed it and even told us that if we didn't want them, that it would be no problem. Once we did purchase it, Howard explained how everything worked, and then told me that once I get my boat off of the trailer, to bring the trailer back in and he would take some time and help me get all the stickers in the correct place so that I could use the system to help back up trailers! I can tell you this, the next time that we are looking at buying a new car our first and only stop will be at Fox Ford in Cadillac, and we will be working directly with Howard Canfield.