My first time there and they were great. They checked out my car and diagnosed the problem. Got a…read morequote, agreed to the job and picked up my car the next day. They mentioned it didn't take them as long as they first thought and it saved me quite a bit. About $175. Really appreciated the honesty and the savings. They are very busy, they do quality work and are honest. Highly recommended.

From the owner: Chuck and Meredy's is proud to provide honest and reliable service…read more Chuck & Meredy's Auto Service specializes in providing you with the best auto repair services in Big Rapids, MI area. Whenever your vehicle is giving you problems, we are the company that'll get it repaired as quickly as possible. Our ASE-certified technicians are committed to providing you with quality service and workmanship at great rates. Give us a call today for the best auto services in town!

Let me start by saying I did not have them do the work because of the price. They were going to…read morecharge $1000 for parts that I bought myself for $180 ( and they were American made) and $1000 for labor. When we went to do the work ourselves we discovered the parts they said needed to be replaced DIDNT need to be, verified by a gear head I know. So not only did they want to charge a ridiculous amount, they didn't even diagnose the issue correctly. They used to be reliable, not sure what's changed but be wary and get a second opinion.

My son goes to Ferris and his truck broke down, and Johnson's automotive were extremely helpful and…read morefriendly. they did a diagnostic and told us upfront exactly what the truck would need to get fixed from that diagnoses... And it actually was cheaper because once they started assessing it as they're working on it, they realized they didn't need to do what they thought originally. I would highly recommend them ;)

I was out of town, driving a cancer patient for treatment. Just before we arrived to the cancer…read morecenter, my "low tire pressure" warning came on. After dropping off my patient, I googled near by tire repair. Belle Tire was 5 blocks away. I went into the front door, explained my situation and was told the next open appointment was at 4:00 that afternoon. This was 10:00 AM. I once again explained my situation, out of town, cancer patient for treatment, and once again I was asked to make an appointment. Belle Tire will NEVER get my business!

Walk in tire rotation. Warmly greeted, writeup was quick. Job was completed rapidly, well ahead of…read morepromised time. Then a quick checkout and on our way!

Ken and Zac were amazing. I needed emergency work done on my vehicle as I had a trip scheduled for…read morethe next morning. Ken was able to get right to work on my vehicle. Ken and Zac customer service was amazing and had me in and out in about an hour. I would highly recommend these guys. Thanks again for helping a "damsel in distress "

I always take my vehicle here and it is quick and great service each time. Both oil changes and…read moremechanical repair!

I can't say enough good about this place. I brought my car here after my mechanic of 19 years was…read moreunsuccessful in properly diagnosing it. I explained everything that was going on and they agreed with my husband's Google search that it was likely from the body control module. When I tell you this car has been a puzzle for these guys for the last 3 weeks I mean, I'm not sure how they managed to keep their cool and convinced themselves to keep trying. They were well within justification to tell me to come tow it away and be done with it. I put 266k miles on this car in 9 years. It could easily have just pooped out but this is the most problems I've ever had with the car. Anyway, 3 weeks, calls in to GM and Chevrolet and still no answers but they didn't give up and at the end of 3 weeks I have my car back and it drives like new! I also couldn't believe what it ended up costing after all that trouble. I am so grateful to this repair shop and they probably just gained a new customer. I love my old mechanic but I'm not sure he can handle these new fandangled mostly electric cars.

frustrating, poor communication, disorganized, and unreliable. I had my car towed to them and…read morespoke to 3 different people over a 3 day period when I suddenly find out they only work by appointment and are booked out for 5 days into the next week. I guess I thought during the first 3 calls, and having my vehicle towed there would have been me requesting an appointment? Meanwhile everyone is telling me the will check it out, they will get back to me and yet, after no calls, no feedback, and no one checking out my car. I am told I don't have an appointment. Maybe during the first call when I said, "High I am stuck on the highway and not from town can I have my vehicle towed to your location to get help" the first thing the person would say, is "Sure, let me look at our appointment schedule to see when we could take a look at it." Meanwhile I am struggling with my Schedule waiting daily, hourly for updates to figure out when I can go home. Finally I just picked up the vehicle without any work being done and found someone else to help. There is so much more I could write about the absolute horrible communication and shenanigans. Just be honest and organized and tell your potential clients your process the first time they call, or second, or maybe even third time, Not the 4th, 3 days later....

Stand up group and staff that backs their work. AND I HAVE TESTED THEM! Trucks, motorhomes, plow…read morevehicles, tractor, ranger, Cadillac, Mercedes Benz, and even my Maserati. They make it happen!

I brought a brand new set of staggered tires in here to mount on a Saturday, they got two of the…read morewheels mixed up. Mounted a front tire on a back wheel and vice versa. That's not a huge deal. But when I said, 30 seconds after the car rolled out "hey, this doesn't look right" I was told number 1, yes it is. Number 2, we are closing an hour early because I need to go to the grocery store (YES, seriously), and number 3, come back Monday if you still think it's not right. As in, drive around with your sidewalls falling off for three days and then maybe we'll take a look at it Absolutely unacceptable. Everyone makes mistakes, I gave you a couple opportunities to make it right and you refused. When we're standing there on Saturday at noon looking at it plain as day and you'd rather brush me out the door instead of actually making the car safe to drive again, I will not accept that. And I will complain everywhere I can, that was a terrible experience. After spending all morning here I had to go to Belle tire and pay, and wait AGAIN so they could literally repeat the work you failed at. Don't go here

Big Rapids Location…read more Poor customer relations. Poor follow through, get passed from one associate manager to the next having to re explain everything AGAIN to another sales rep. Got told by a manager who claimed to have 41 years experience that he'd call by 10 a.m. the following day. He didn't call. I called at 10:20 only to hear, "oh, he's on vacation". Had to re explain to yet another "manager" whom I'd never spoken with! After a heated exchange and my asking to speak with the owner I got a text saying, sorry we got off on the wrong foot, and stated I could reach out if interested. I both called and texted, NO RETURN CALL OR FOLLOW UP. This location is a joke.

My car was having some electrical issues so I brought it in for diagnostic testing. I scheduled an…read moreappointment online and reserved a loaner car but when I got there they said they didn't have anything unless it was for something major. Luckily I didn't live far away and they had someone give me a ride home. Diagnostic test was $160 which I was charged for and paid. The problem is that they couldn't complete the test because I had stuff in my car that was in the way. If they had told me that I would have emptied it out but the first I heard about it was when I went to get my car. I had to pay full price for a partial diagnostic test that didn't tell me what was causing my problems. The oil pressure sensor is bad which AutoZone had already told me for free which is not causing the problems I was having.

I can't say enough good things about Accurate Automotive. I broke my Jeep while on a trip to the…read moredunes, and what could have easily turned into a nightmare ended up being one of the best customer service experiences I've ever had. This team took my Jeep the very same day, diagnosed the problem, ordered the necessary parts, and had me back on the road within 24 hours. The speed and efficiency alone were incredible, but what really stood out was the kindness, professionalism, and expertise of everyone I dealt with. When you're stranded away from home with a broken vehicle, you're at the mercy of whoever is willing to help. Accurate Automotive didn't just fix my Jeep -- they treated me like they genuinely cared about getting my family and me back on the road. Their knowledge, communication, and willingness to help when I really needed it were unmatched. This is the kind of business you remember. I'm incredibly grateful to the entire Accurate Automotive team. Your kindness and expertise made a stressful situation so much easier, and it's something I won't soon forget. Thank you, Accurate Automotive. You have a customer for life.

Thanks guys! Broke my Jeep/daily driver on the dunes. Stranded in town until it was fixed. These…read moreguys had it fixed in about 24 hours.

I stand by these people they give the best prices and are the best mechanics I have ever seen. I…read morewill not bring my car to anyone else, they are very honest and trust worthy. I have a job that takes me all over the place and I told them I needed it in a few day and they helped me out and make sure I had it within the few days. They are the most friendly mechanics I have ever met.

Took some tires into the store to mounted on my Jeep. They told me the tires wouldn't fit, but…read moretried to sell me new ones. Went to a different place and the tires fit just fine.