I have interacted with many of the auto repair shops in Big Rapids, and ABC Automotive repair is by…read morefar the best. Fast, friendly service and extremely reasonable prices. Highly knowledgable mechanics. A+.

They recognized me and gave me different options of what kind of tires to look at. Very personable…read moreand friendly. Very quick service too!

I was traveling from Grand Rapids to Traverse City and my tire pressure warning came on about 10…read moremiles south of Big Rapids. I stopped at a gas station and filled the one tire that was low. It appeared there was a nail in the tire. I lost 3 PSI in 10 miles again so stopped in Big Rapids. Tried the chain right off the highway but they were a 2 hr wait. Called Big Rapids tire and they told me they could help me out right away. So friendly and quick! We were back on the road within a half hour! Can't begin to thank them enough for their assistance and friendly demeanor. A true local business that seems to care about their customers.

Truck was starting to get a bit loud so I brought it in, was pleasantly surprised the cost to fix…read moreit was only $80. I truly felt they did right by me.

I bought 2 mufflers for my daughters Forester only to find out the Y pipe was also bad. They…read moreordered the Y pipe and put on my mufflers at a very reasonable cost. They will replace or fabricate to get you back on the road.

Let me start by saying I did not have them do the work because of the price. They were going to…read morecharge $1000 for parts that I bought myself for $180 ( and they were American made) and $1000 for labor. When we went to do the work ourselves we discovered the parts they said needed to be replaced DIDNT need to be, verified by a gear head I know. So not only did they want to charge a ridiculous amount, they didn't even diagnose the issue correctly. They used to be reliable, not sure what's changed but be wary and get a second opinion.

My son goes to Ferris and his truck broke down, and Johnson's automotive were extremely helpful and…read morefriendly. they did a diagnostic and told us upfront exactly what the truck would need to get fixed from that diagnoses... And it actually was cheaper because once they started assessing it as they're working on it, they realized they didn't need to do what they thought originally. I would highly recommend them ;)

Ken and Zac were amazing. I needed emergency work done on my vehicle as I had a trip scheduled for…read morethe next morning. Ken was able to get right to work on my vehicle. Ken and Zac customer service was amazing and had me in and out in about an hour. I would highly recommend these guys. Thanks again for helping a "damsel in distress "

I always take my vehicle here and it is quick and great service each time. Both oil changes and…read moremechanical repair!

I stand by these people they give the best prices and are the best mechanics I have ever seen. I…read morewill not bring my car to anyone else, they are very honest and trust worthy. I have a job that takes me all over the place and I told them I needed it in a few day and they helped me out and make sure I had it within the few days. They are the most friendly mechanics I have ever met.

Took some tires into the store to mounted on my Jeep. They told me the tires wouldn't fit, but…read moretried to sell me new ones. Went to a different place and the tires fit just fine.

I can't say enough good about this place. I brought my car here after my mechanic of 19 years was…read moreunsuccessful in properly diagnosing it. I explained everything that was going on and they agreed with my husband's Google search that it was likely from the body control module. When I tell you this car has been a puzzle for these guys for the last 3 weeks I mean, I'm not sure how they managed to keep their cool and convinced themselves to keep trying. They were well within justification to tell me to come tow it away and be done with it. I put 266k miles on this car in 9 years. It could easily have just pooped out but this is the most problems I've ever had with the car. Anyway, 3 weeks, calls in to GM and Chevrolet and still no answers but they didn't give up and at the end of 3 weeks I have my car back and it drives like new! I also couldn't believe what it ended up costing after all that trouble. I am so grateful to this repair shop and they probably just gained a new customer. I love my old mechanic but I'm not sure he can handle these new fandangled mostly electric cars.

frustrating, poor communication, disorganized, and unreliable. I had my car towed to them and…read morespoke to 3 different people over a 3 day period when I suddenly find out they only work by appointment and are booked out for 5 days into the next week. I guess I thought during the first 3 calls, and having my vehicle towed there would have been me requesting an appointment? Meanwhile everyone is telling me the will check it out, they will get back to me and yet, after no calls, no feedback, and no one checking out my car. I am told I don't have an appointment. Maybe during the first call when I said, "High I am stuck on the highway and not from town can I have my vehicle towed to your location to get help" the first thing the person would say, is "Sure, let me look at our appointment schedule to see when we could take a look at it." Meanwhile I am struggling with my Schedule waiting daily, hourly for updates to figure out when I can go home. Finally I just picked up the vehicle without any work being done and found someone else to help. There is so much more I could write about the absolute horrible communication and shenanigans. Just be honest and organized and tell your potential clients your process the first time they call, or second, or maybe even third time, Not the 4th, 3 days later....

Stand up group and staff that backs their work. AND I HAVE TESTED THEM! Trucks, motorhomes, plow…read morevehicles, tractor, ranger, Cadillac, Mercedes Benz, and even my Maserati. They make it happen!

I brought a brand new set of staggered tires in here to mount on a Saturday, they got two of the…read morewheels mixed up. Mounted a front tire on a back wheel and vice versa. That's not a huge deal. But when I said, 30 seconds after the car rolled out "hey, this doesn't look right" I was told number 1, yes it is. Number 2, we are closing an hour early because I need to go to the grocery store (YES, seriously), and number 3, come back Monday if you still think it's not right. As in, drive around with your sidewalls falling off for three days and then maybe we'll take a look at it Absolutely unacceptable. Everyone makes mistakes, I gave you a couple opportunities to make it right and you refused. When we're standing there on Saturday at noon looking at it plain as day and you'd rather brush me out the door instead of actually making the car safe to drive again, I will not accept that. And I will complain everywhere I can, that was a terrible experience. After spending all morning here I had to go to Belle tire and pay, and wait AGAIN so they could literally repeat the work you failed at. Don't go here

If I could give 6 stars, I would. Tom (Tommy) saved our bacon, big time. We called AAA, but were…read morelooking at a 2-3 hour wait! Tom arrived within 15 minutes of our call on a holiday weekend. His service was above and beyond and we were back on the road home in no time.

Always comforting to know they exist. Best service available.read more