I have interacted with many of the auto repair shops in Big Rapids, and ABC Automotive repair is by…read morefar the best. Fast, friendly service and extremely reasonable prices. Highly knowledgable mechanics. A+.

They recognized me and gave me different options of what kind of tires to look at. Very personable…read moreand friendly. Very quick service too!

I was traveling from Grand Rapids to Traverse City and my tire pressure warning came on about 10…read moremiles south of Big Rapids. I stopped at a gas station and filled the one tire that was low. It appeared there was a nail in the tire. I lost 3 PSI in 10 miles again so stopped in Big Rapids. Tried the chain right off the highway but they were a 2 hr wait. Called Big Rapids tire and they told me they could help me out right away. So friendly and quick! We were back on the road within a half hour! Can't begin to thank them enough for their assistance and friendly demeanor. A true local business that seems to care about their customers.

Truck was starting to get a bit loud so I brought it in, was pleasantly surprised the cost to fix…read moreit was only $80. I truly felt they did right by me.

I bought 2 mufflers for my daughters Forester only to find out the Y pipe was also bad. They…read moreordered the Y pipe and put on my mufflers at a very reasonable cost. They will replace or fabricate to get you back on the road.

Incredible staff. So kind, helpful, and informative. They walked me through the issues I was…read morehaving and explained what was a safety issue and what could wait a bit to be repaired and what had to be done immediately. They honor their warranties and are excellent to work with

Let me start by saying I did not have them do the work because of the price. They were going to…read morecharge $1000 for parts that I bought myself for $180 ( and they were American made) and $1000 for labor. When we went to do the work ourselves we discovered the parts they said needed to be replaced DIDNT need to be, verified by a gear head I know. So not only did they want to charge a ridiculous amount, they didn't even diagnose the issue correctly. They used to be reliable, not sure what's changed but be wary and get a second opinion.

Most trustworthy and reliable place to take your vehicle. Very friendly and warm environment.read more

Ken and Zac were amazing. I needed emergency work done on my vehicle as I had a trip scheduled for…read morethe next morning. Ken was able to get right to work on my vehicle. Ken and Zac customer service was amazing and had me in and out in about an hour. I would highly recommend these guys. Thanks again for helping a "damsel in distress "

Been seeing Art and the crew for near 5 years now and never had a problem. They work fast, are…read moreprofessional and never overcharge. Best auto shop in town!

I stand by these people they give the best prices and are the best mechanics I have ever seen. I…read morewill not bring my car to anyone else, they are very honest and trust worthy. I have a job that takes me all over the place and I told them I needed it in a few day and they helped me out and make sure I had it within the few days. They are the most friendly mechanics I have ever met.

Johnson's is the best place to take your vehicle if you want it fixed right at a fair price. In one…read moreweek, I asked them to repair my older 2011 Cadillac so I could donate it to a veteran. They installed four new tires and four new tire sensors, and repaired the exhaust. Because they knew it was for a good cause, they even took $200 off the labor. Then they inspected my newly purchased Cadillac. They found problems I never would have discovered myself and negotiated nearly $1,000 worth of repairs with CarMax. They put my license plate on for me and spent half an hour teaching me how to use the car's safety features. When everything was finished, they told me, "You bought a good car--and now you have a great car." I love these people. They are hardworking, honest, helpful , and they know cars and trucks like nobody's business. Thank you, Greg and Chelsea--and the handsome mechanic who finally taught me how to turn on my radio!

I can't say enough good about this place. I brought my car here after my mechanic of 19 years was…read moreunsuccessful in properly diagnosing it. I explained everything that was going on and they agreed with my husband's Google search that it was likely from the body control module. When I tell you this car has been a puzzle for these guys for the last 3 weeks I mean, I'm not sure how they managed to keep their cool and convinced themselves to keep trying. They were well within justification to tell me to come tow it away and be done with it. I put 266k miles on this car in 9 years. It could easily have just pooped out but this is the most problems I've ever had with the car. Anyway, 3 weeks, calls in to GM and Chevrolet and still no answers but they didn't give up and at the end of 3 weeks I have my car back and it drives like new! I also couldn't believe what it ended up costing after all that trouble. I am so grateful to this repair shop and they probably just gained a new customer. I love my old mechanic but I'm not sure he can handle these new fandangled mostly electric cars.

Stand up group and staff that backs their work. AND I HAVE TESTED THEM! Trucks, motorhomes, plow…read morevehicles, tractor, ranger, Cadillac, Mercedes Benz, and even my Maserati. They make it happen!

I brought a brand new set of staggered tires in here to mount on a Saturday, they got two of the…read morewheels mixed up. Mounted a front tire on a back wheel and vice versa. That's not a huge deal. But when I said, 30 seconds after the car rolled out "hey, this doesn't look right" I was told number 1, yes it is. Number 2, we are closing an hour early because I need to go to the grocery store (YES, seriously), and number 3, come back Monday if you still think it's not right. As in, drive around with your sidewalls falling off for three days and then maybe we'll take a look at it Absolutely unacceptable. Everyone makes mistakes, I gave you a couple opportunities to make it right and you refused. When we're standing there on Saturday at noon looking at it plain as day and you'd rather brush me out the door instead of actually making the car safe to drive again, I will not accept that. And I will complain everywhere I can, that was a terrible experience. After spending all morning here I had to go to Belle tire and pay, and wait AGAIN so they could literally repeat the work you failed at. Don't go here

If I could give 6 stars, I would. Tom (Tommy) saved our bacon, big time. We called AAA, but were…read morelooking at a 2-3 hour wait! Tom arrived within 15 minutes of our call on a holiday weekend. His service was above and beyond and we were back on the road home in no time.

Always comforting to know they exist. Best service available.read more