Skip's is the best. I had a broken shower door and wasn't sure if I needed a full replacement or…read morecould repair the existing. Joe came out and was A+. Super helpful. These guys are delightful. Efficient, honest and skilled. Cannot recommend enough.

These guys are awesome, everyone I met was nice and helpful. Would recommend again in a heartbeat…read more They did great work in a hurry. Couldn't say enough good things!! Saved the day.

I am not the kind of person to leave a negative review about a company, but the absolute…read morefoolishness exhibited by Safelite Gaylord, in MI has prompted me to do so. The following scenario took almost three weeks to play out. I contacted my insurance agent because a truck kicked up a stone and put a good ding in my windshield. As frustrating as that was, I am fully covered so my agent contacted Safelite and a repair was scheduled. Prior to the actual repair they emailed me a "what to expect" video (which was great) and the video detailed that the chip/crack wouldn't be gone after the repair, rather it would look like a milky spot, or as I thought like hot glue dabbed on my windshield. Since the area was the size of a quarter, they said this shouldn't be a problem, and I was fine with that. After the first repair technician left, I looked at the repair and it didn't look any different, but the sharp edge was smoothed over, but nowhere near what the video portrayed. When I showed it to my agent, he agreed that it was unacceptable, and called them to reschedule another appointment, this time for a full replacement, and not a spot repair. On the morning of the replacement, I received a call that the windshield that was shipped to them was damaged, so they had to order another one, and asked once again to reschedule, which I was happy to do, because things happen. The replacement day was set for a Saturday, at noon. So, the technician showed up on time, we had a quick chat, and he started working, and was done in about an hour. Just after he left, I went back out to look at what he did one last time and noticed that the little covers that go over the mounting hex nut were missing. These cover the anchor point (nut and bolt) where the wiper arm meets the motor that moves the wipers when activated. My truck is eight years old, and I would have noticed these silver hex nuts when I was cleaning and polishing my vehicle. I know they were there because they were perfectly clean, and not rusty or corroded in any way, so that told me that they were indeed installed prior to the technician arriving. Again, no biggie, so I sent them an email (with a photograph) and asked them to have the technician return them asap, because I don't want those bolts/nuts exposed to the elements, which could cause them to rust and seize. I didn't receive a call, after waiting one business day, so I called on Tuesday morning and spoke to customer service and was told that they couldn't help me until the following Saturday. I explained my concern for the bolts rusting, and said that timeframe wasn't acceptable, and that all they have to do is drive 25 minutes from their location and drop them off, that's all I wanted them to do. She said she would have to contact the local manager, and that the Gaylord office would call me. After an hour he (manager) did call and after I explained what happened, he said that he looked at the photos made by the service technician and that both covers weren't there when he came. I reiterated that they (nuts/bolts) were in pristine condition, and there is no way they wouldn't show some sort of rust if they had been exposed, but he refused to replace them. I then asked him to email me the photos, which he said would be time stamped (as proof), and I agreed to look at them. To his credit, he called me after they arrived, and explained that the images weren't time stamped, but he said they (covers) weren't there, and that I should trust him because these parts are notoriously bad and fall off all the time. He even suggested that I look at other trucks in large parking lots, and I'll see what he's saying. I told him that the images looked like "after" shots to me, made by the technician showing the completed work. I really didn't accept that excuse and asked him to send someone out to replace them, and that I'm sure the technician just left them in his pocket, or rolling cart, but he refused. I just ordered replacement parts, that cost me $30, all because Safelite Gaylord doesn't stand by their work, and worse yet makes excuses for a simple mistake. Customers shouldn't be treated this way, and I hope you all reconsider using them.

Tech cancelled appointment the morning... Tech cancelled…read moreappointment the morning the repair was to be made. He said my home was out of his service route radius. After several hours of unsuccessfully trying to find the safelite store's phone number on line, I had to call my insurance company who then placed me on a 3 -way call with shop. The manager said I was 10 minutes out of the repair zone and could not make the appointment.

Had an appointment 4-11-26. David inspected My windshield & told Me it was ok, not deep enough to…read morecause a problem. H e took His time to explain to Me everything to make Me comfortable. Very professional, thoughtful and helpful THANK YOU FOR YOUR PROFESSIONAL SERVICE. Larry C.

I waited for 5 hours on first day then (as of now) waited 5 hours this second day...for windshield…read morerepair...till not repaired! Technician very apologetic and not at all his fault. He is scheduled to drive ALL OVER NORTHERN MICHIGAN, with an obvious disregard for his travel time. I am going to recommend my insurance company NOT do business with this company anymore.

I live in Traverse City, Michigan. I dropped off my "Exterior" window due to a single pane…read morebreakage on a Tuesday. I was told it would be ready on Thursday or Friday and they would give me a call. Friday afternoon about 4pm I called to see what was going on since we were going to have rain over the weekend. No answer even though they are open till 5pm, I guess the weekend is more important than a customer! I did not get a call and could not leave a message. I looked on the their website and they are open till noon on Saturday. Drove over and they are CLOSED. Website is for shit! Talked with the call center on Saturday and they told me the window was ready on Friday, but no call so I could pick it up before the rain. Monday I called and finally picked up my window. DON'T DUE BUSINESS WITH THEM. NEXT TIME I WILL USE TWIN BAY GLASS! This way I know a promise is a REAL promise!

Very responsive and did a great job repairing cottage window. Out the same day for a quote and…read morewindow delivered and installed within 3 weeks. Thank you.

Called ahead as I have a car that eats oil. Needed a check and a top off, but not a change. Dan…read moreanswered the phone and was courteous, friendly and upbeat. Said yeah, sure, c'mon down! Came down and had the absolute friendliest service I've ever had. He topped me off and even put some rain-x on my windshield as my wipers are broken atm. Checked my tire pressure too!! I will be bringing my vehicle to Performance Plus Quick Lube of Charlevoix and Dan from here on out for my oil changes and top offs. Cannot speak highly enough of them. Thank you!

I will avoid going here again at all costs. I went for an oil change and reminded the techs that my…read morecar took 6 quarts of oil. They assured me they knew and would add the proper amount of oil. I was charged for the extra oil, which was fine because it was needed. I asked the tech, Daniel, if my engine looked like it was burning or leaking any oil. He stated "no" my engine looked good. HOWEVER, with 51% of my oil life not used, my oil light came on. I was back in the Chicagoland area and went to my regular dealer. When they checked my car it had less than 2 quarts of oil left in it. I again had the engine checked and there were NO signs of it leaking or burning oil. When I came back to Charlevoix I spoke with Daniel again. He said my car is known for burning oil. I pointed out the only time it happens is when I need to go to a quick oil change place like his. He looked at my receipts and saw the other place used the same type of oil as they did. When I asked if my regular dearer used magic oil, he did not have a response other than my car must be burning oil despite no one including him being able to see it. I have owned this car for four years and this is only the second time it has been low on oil, and both times I needed to get the oil changed at a quick oil change location. There was no offer to correct the mistake or to credit a future service. Needless to say I will never go back here again and would not recommend it to anyone, especially people from out of town.

I stopped in today with a bolt in my tire and was expecting to pay for a repair. The team took care…read moreof it quickly and professionally, and there was no charge. Everyone was friendly, knowledgeable, and respectful. Experiences like this are why customers come back. Belle Tire has definitely earned my future business for tire and vehicle repairs. Thank you to the entire staff for the outstanding service!

Easy to get in for an appointment. They had the tires in stock that I needed. It wasn't cheap by…read moreany means but I'm happy with the results. My truck is driving much better than with the old tires.

Several times in recent years received first rate service. Courteous and helpful. As well as…read moreadvise in how to minimize cost. I will return

Excellent services and friendly! Danielle thank you for…read moretaking care of the car! I will recommend this place to anyone.

We had 8 floor to ceiling, dual glazed, fixed glass panels removed and replaced in a large window…read morewall that had fogged up. The very professional crew expertly dismantled the the cedar window wall, replaced the glass panels, and closed it back up in 1 day. Cleaned up perfectly. They were even able to reuse the old cedar trim ($$$$) by cutting it down to fit. All that with the best price in the North. Highly reccommended.

They replaced 6 large odd sized windows that had fogged up due to broken seals in a 1970s chalet…read more Bill and his team were beyond professional. The work was done in one long day and they left the space cleaner than it was before they arrived. Highly recommend!