I was involved in a collision in January and was referred to Olsen's because they supposedly…read moreoffered loaner vehicles. My car became undrivable before their loaner was available, so I had to bring it in early. At drop-off, I spoke with Mary Jean, who agreed over the phone that I could pay the repair balance in installments since I needed to use my savings to purchase a temporary beater car. Based on that agreement, I went ahead and bought an inexpensive vehicle and waited for the repairs. Once the work was completed, the entire agreement was suddenly denied. I was then contacted by Deb, who immediately began pressuring me to either pay the full balance upfront or sell my car to them at an extremely low and unrealistic price. When I refused, she informed me they would start charging $100 per month just to keep my repaired vehicle on the lot--something never disclosed in advance. She repeatedly referenced a supposed "normal" rate of $100 per day as if it were a threat, even though none of this was part of the original conversation with Mary Jean. The behavior felt strategic and manipulative, designed to corner me into selling them my car. When I arrived with the $2,000 I had borrowed from a friend, the visible shock on Deb's face said everything--she clearly expected I'd have no choice but to give in. The entire situation made me feel like they were taking advantage of someone they assumed couldn't push back. The store manager refused to speak with me by phone and insisted on email only, adding to the frustration. Throughout the ordeal, I received dismissive remarks, including being told I "couldn't be trusted" to pay--even though their last-minute changes were the only reason the situation escalated. I genuinely cannot understand how a business operates this way and stays open. Between the shifting terms, undisclosed fees, pressure tactics, and lack of basic professionalism, this was one of the worst experiences I've had with any repair shop. I would strongly advise others to avoid Olsen's entirely.

The estimate went well. We wanted the estimate to replace rocker panels that were rusted out. The…read morepassenger door also needed to be replaced due to rust along the bottom of the door. Our Dodge Ram 1500 is a 2014. The estimator didn't want our business because the total was $32,685. Not worth his time or ours.

We traveled to the Boyne City area to camp for a week. Since we did not need the car, we thought…read morethat we could have some cosmetic repairs completed. Of course, we needed the vehicle back in a week so we can return home. Jeremy at Murray's was attentive and in pre-camp emails assured me that the vehicle could be ready. He asked for the VIN so he could match the paint and ensure that al would be ready when we arrived. We arrived unloaded our camping gear and a fellow camper followed me to Murray's. Jeremy was waiting for us (we agreed on an ETA) and again assured us it would be ready before we were to head back home. Not only was it resady, but he did a great renovation job on the vehicle. The scratches were gone, the fading paint was refreshed and we could not believe that he could bring the vehicle back to new car condition. Quite a find in lower upper Michigan.

I had my vehicle fixed at Murray's last week. Bill and Jamie went over and above to make sure I…read morewas happy. They worked with my insurance company and made everything so easy and smooth for us. Not only was their customer service amazing, but they have some amazing resorations that they have done. Old gas pumps and signs that my husband LOVED! I would recommend Murray's to everyone. Honest family business and great work!

Second time hitting a deer in 2 years, same spot, front of driver side and South Point did an…read moreamazing job fixing my truck. They are always gracious on the phone and keeping us informed on the progress of when it will be done. Amazing job on detailing when I picked it up, that was not expected. I highly recommend them for any bodywork!

I hit a deer on 75 just as I was arriving in Michigan for a month long stay. South Point Collision…read morein Charlevoix was the only body shop that agreed to repair my van within my time limit. True to their word, they completed the job in three weeks! Van looked brand new and was clean inside and out when I picked it up. Super pleased with both the service and the bodywork.

Customer Service and Quality of Work - A New Benchmark!…read more We had a need to reinstall a bumper that was pulled off after contacting a steel pole in Mackinac City. Our plan was to drive to Boyne Mountain for a week long stay. We googled - and then contacted Lake Area on the Friday before Labor Day. Kelsey - the voice on their phone was professional, reassuring, and suggested that we bring it in ASAP to have them take a look. We were able to drive the vehicle - with the bumper carefully stowed inside the car - from Mackinac City to the Boyne area - and easily found the shop. It was now 2:30 pm on Friday before Labor Day. We met Kelsey who was great and she introduced us to Steve - the owner of Lake Area. He greeted us and came out for a look - and suggested that he thought they could do the work that afternoon! Really? - on the Friday before Labor Day weekend. We then planned to contact our daughter who too was staying at Boyne Mountain to come and pick us up while the car was being repaired. No need - Steve and Kelsey suggested we use one of their "loaner" cars. Just top off the gas tank upon returning. To top this off - Kelsey joined us in the parking lot to help us transfer our suitcases and bags from our vehicle to the loaner vehicle for our quick trip to the condo at Boyne. Is this really happening? We unpacked our bags at Boyne and caught a quick breath while simply trying to comprehend the fact that 4 hours earlier we felt our driving vacation around the Midwest had been dealt a serious blow due to the incident in the parking lot in Mackinac City - and out of nowhere - the Lake Area Collision shop - and the amazing people there - had come to the rescue. We brought the loaner car back to the shop around 5:00 pm (they close at 5:30) and our car was sitting our front - job well done!!! We met one of the techs who did the work - and thanked him - and he said he was glad to help! Steve and his team at Lake Area Collision have taken the whole experience associated with a body shop (most of us probably hope we don't have to visit these types of business!) to a level that is unmatched. Perhaps this is just the way we do business - but they not only got us "back on track" with urgency and professionalism, they did it in a way that man other business' could learn from! Thanks Lake Area Collision!!!

Just picked up my Jeep Grand Cherokee from Lake Area Collision. Only one word describes their work…read more Excellent . Thank you to all from the front desk to the staff. I greatly appreciate all that you did for me. Ricky Pethers D.C.

Sonny's released my car to me done, without fixing any of the damage underneath. Returned it with…read morean appointment, to fix their completely ignoring the underside damage. They didn't have the parts, said they would call when parts are in.Two weeks later I called and the parts were in (thanks for the call), I made a fourth stop/appointment. They put some new parts on the bottom but never addressed all the damage and noise. They never finished the work. All of which is described in the report and paid for by me and my, Insurance company. They then said "it's probably a tie rod and they'll have to take it somewhere else to determine if the damage and noise was due to the accident".... Yes, it was, on the report and PAID to Sonny's to fix! I have used Sonny's for 30+ years, the latest ownership ain't no Sonny. The travel and time spent so far on this PAID for job is now more than I've spent on the deductable. I do not recommend, nor trust this shop. I will repair it out of my own pocket rather than get them a opportunity to not fix the agreed upon paid for work. As of now five 72 mile trips to have my car not fixed. Cheaper to deal with it locally, by a trustworthy business. caveat emptor

Had a problem with my car traveling through TC and pulled into Sonny's. They got it in and resolved…read morethe issue. Great place and incredible customer service!

My entire family takes their cars here and when I've been in GR and had trouble, I've called them…read moreup once or twice to ask them if the repairman was ripping me off. They treat us so well there, have great prices, and repairs are done in a timely manner. It's also connected to a dealership and we buy all our vehicles from them now. Last year, my younger sister bought a used car from the Tallberg's dealership (for a very reasonable price) and had trouble within two weeks - something they should have caught at the dealership, but didn't. The guys were super apologetic and the owner ended up paying for almost 3/4's of the repairs. I wholeheartedly recommend them to anyone. I mean, it sucks bad enough when your car breaks down; don't make it suck more by going to some chain repair shop that won't treat you as well as these guys do.

An icy road, and a giant boulder left my 2017 Cadillac XT5 with severe damage to the rear…read moresuspension and body. The team at Kring Body Shop did a fabulous job restoring my SUV. I live down-state and I particularly appreciated their frequent updates and communications. They worked well with my insurance company, negotiated for manufacturer's parts and were very meticulous in the body work. They also labored to make sure all the affected technologies were appropriately tuned and updated. I couldn't be more effusive in my praise. Many thanks to the Kring team!

This a wonderful company with friendly, knowledgeable people! It feels like a small family and the…read moreprices are very fair! I had my hood replaced after a tree fell on it, and they did a fantastic job! I will only go here for auto body needs! i highly recommend it!

Tri Rivers Collision did an excellent job of recently repairing multiple scratches, dents, and…read moredamage to my 2014 Subaru Outback. When I picked up my car, it looked Brand New, both inside and out! I am more than pleased. They get two-thumbs-up from me! Their work was timely and accurate to the estimate. They were all wonderful to work with. I recommend them for body work on your vehicle. Thank you, Tri Rivers. Tamara Stevens Harbor Springs, MI

They did a great job and the price was fair better than the dealer. We would definitely use again…read moreand recommend highly.

Excellent work, Fairly priced! Highly recommend Ken's for auto services. We will continue to use…read moreKen's Body shop

Chris is a great guy to deal with. I have been doing business with him for about six months and…read morewill continue to do so. Very good customer service.

From the owner: Vehicle repair facility and body shop. General maintenance, including brakes, tires, steering,…read moresuspension, heating, air conditioning, electronic, diagnostics, driveline and engine repair, and more. We also do complete restorations, insurance claims, paint, and body work!

These guys are awesome, everyone I met was nice and helpful. Would recommend again in a heartbeat…read more They did great work in a hurry. Couldn't say enough good things!! Saved the day.

From the owner: Skip's Petoskey Glass is located on 1890 E Mitchell Rd. Petoskey Boyne Country Glass is located on…read more1100 Boyne Ave. Boyne City