I was disappointed with the details of the service I received. The actual body work appears to be…read moregood however my car was left with many glass shards in the vents and crevices, which I am still cleaning up. I also was missing a dash button after the body work. I noticed this immediately upon picking up my vehicle. I and was told they would replace it. We called several times regarding this and after 3 months and several calls they refused. While this is just a small cosmetic thing I was annoyed that they would not take the time to fix it. It's pretty obvious to me they had sucked it up in the vacuum. My husband went to the salvage yard and got me a new one free. Lastly, when I picked up my car I had a dead battery which they did charge for me immediately however I also had several low tire pressure lights on. Even after adding air to my tires the sensor did not turn off. It is obvious they had taken my tires off during the body work process but had failed to reset the sensors.

Charlevoix Collision took incredible care of my car and the speed with which they finished the…read morerepairs was absurdly fast. They went above and beyond my expectations in every way. I didn't even have a Yelp account twenty minutes ago, but I felt that it was necessary to find a way to give them a review that was commensurate to the effort and care that they put into making my car look like brand new once again. I highly recommend their services.

I was involved in a collision in January and was referred to Olsen's because they supposedly…read moreoffered loaner vehicles. My car became undrivable before their loaner was available, so I had to bring it in early. At drop-off, I spoke with Mary Jean, who agreed over the phone that I could pay the repair balance in installments since I needed to use my savings to purchase a temporary beater car. Based on that agreement, I went ahead and bought an inexpensive vehicle and waited for the repairs. Once the work was completed, the entire agreement was suddenly denied. I was then contacted by Deb, who immediately began pressuring me to either pay the full balance upfront or sell my car to them at an extremely low and unrealistic price. When I refused, she informed me they would start charging $100 per month just to keep my repaired vehicle on the lot--something never disclosed in advance. She repeatedly referenced a supposed "normal" rate of $100 per day as if it were a threat, even though none of this was part of the original conversation with Mary Jean. The behavior felt strategic and manipulative, designed to corner me into selling them my car. When I arrived with the $2,000 I had borrowed from a friend, the visible shock on Deb's face said everything--she clearly expected I'd have no choice but to give in. The entire situation made me feel like they were taking advantage of someone they assumed couldn't push back. The store manager refused to speak with me by phone and insisted on email only, adding to the frustration. Throughout the ordeal, I received dismissive remarks, including being told I "couldn't be trusted" to pay--even though their last-minute changes were the only reason the situation escalated. I genuinely cannot understand how a business operates this way and stays open. Between the shifting terms, undisclosed fees, pressure tactics, and lack of basic professionalism, this was one of the worst experiences I've had with any repair shop. I would strongly advise others to avoid Olsen's entirely.

The estimate went well. We wanted the estimate to replace rocker panels that were rusted out. The…read morepassenger door also needed to be replaced due to rust along the bottom of the door. Our Dodge Ram 1500 is a 2014. The estimator didn't want our business because the total was $32,685. Not worth his time or ours.

We traveled to the Boyne City area to camp for a week. Since we did not need the car, we thought…read morethat we could have some cosmetic repairs completed. Of course, we needed the vehicle back in a week so we can return home. Jeremy at Murray's was attentive and in pre-camp emails assured me that the vehicle could be ready. He asked for the VIN so he could match the paint and ensure that al would be ready when we arrived. We arrived unloaded our camping gear and a fellow camper followed me to Murray's. Jeremy was waiting for us (we agreed on an ETA) and again assured us it would be ready before we were to head back home. Not only was it resady, but he did a great renovation job on the vehicle. The scratches were gone, the fading paint was refreshed and we could not believe that he could bring the vehicle back to new car condition. Quite a find in lower upper Michigan.

I had my vehicle fixed at Murray's last week. Bill and Jamie went over and above to make sure I…read morewas happy. They worked with my insurance company and made everything so easy and smooth for us. Not only was their customer service amazing, but they have some amazing resorations that they have done. Old gas pumps and signs that my husband LOVED! I would recommend Murray's to everyone. Honest family business and great work!

My entire family takes their cars here and when I've been in GR and had trouble, I've called them…read moreup once or twice to ask them if the repairman was ripping me off. They treat us so well there, have great prices, and repairs are done in a timely manner. It's also connected to a dealership and we buy all our vehicles from them now. Last year, my younger sister bought a used car from the Tallberg's dealership (for a very reasonable price) and had trouble within two weeks - something they should have caught at the dealership, but didn't. The guys were super apologetic and the owner ended up paying for almost 3/4's of the repairs. I wholeheartedly recommend them to anyone. I mean, it sucks bad enough when your car breaks down; don't make it suck more by going to some chain repair shop that won't treat you as well as these guys do.

An icy road, and a giant boulder left my 2017 Cadillac XT5 with severe damage to the rear…read moresuspension and body. The team at Kring Body Shop did a fabulous job restoring my SUV. I live down-state and I particularly appreciated their frequent updates and communications. They worked well with my insurance company, negotiated for manufacturer's parts and were very meticulous in the body work. They also labored to make sure all the affected technologies were appropriately tuned and updated. I couldn't be more effusive in my praise. Many thanks to the Kring team!

Customer Service and Quality of Work - A New Benchmark!…read more We had a need to reinstall a bumper that was pulled off after contacting a steel pole in Mackinac City. Our plan was to drive to Boyne Mountain for a week long stay. We googled - and then contacted Lake Area on the Friday before Labor Day. Kelsey - the voice on their phone was professional, reassuring, and suggested that we bring it in ASAP to have them take a look. We were able to drive the vehicle - with the bumper carefully stowed inside the car - from Mackinac City to the Boyne area - and easily found the shop. It was now 2:30 pm on Friday before Labor Day. We met Kelsey who was great and she introduced us to Steve - the owner of Lake Area. He greeted us and came out for a look - and suggested that he thought they could do the work that afternoon! Really? - on the Friday before Labor Day weekend. We then planned to contact our daughter who too was staying at Boyne Mountain to come and pick us up while the car was being repaired. No need - Steve and Kelsey suggested we use one of their "loaner" cars. Just top off the gas tank upon returning. To top this off - Kelsey joined us in the parking lot to help us transfer our suitcases and bags from our vehicle to the loaner vehicle for our quick trip to the condo at Boyne. Is this really happening? We unpacked our bags at Boyne and caught a quick breath while simply trying to comprehend the fact that 4 hours earlier we felt our driving vacation around the Midwest had been dealt a serious blow due to the incident in the parking lot in Mackinac City - and out of nowhere - the Lake Area Collision shop - and the amazing people there - had come to the rescue. We brought the loaner car back to the shop around 5:00 pm (they close at 5:30) and our car was sitting our front - job well done!!! We met one of the techs who did the work - and thanked him - and he said he was glad to help! Steve and his team at Lake Area Collision have taken the whole experience associated with a body shop (most of us probably hope we don't have to visit these types of business!) to a level that is unmatched. Perhaps this is just the way we do business - but they not only got us "back on track" with urgency and professionalism, they did it in a way that man other business' could learn from! Thanks Lake Area Collision!!!

Just picked up my Jeep Grand Cherokee from Lake Area Collision. Only one word describes their work…read more Excellent . Thank you to all from the front desk to the staff. I greatly appreciate all that you did for me. Ricky Pethers D.C.

Chris is a great guy to deal with. I have been doing business with him for about six months and…read morewill continue to do so. Very good customer service.

From the owner: Vehicle repair facility and body shop. General maintenance, including brakes, tires, steering,…read moresuspension, heating, air conditioning, electronic, diagnostics, driveline and engine repair, and more. We also do complete restorations, insurance claims, paint, and body work!

This a wonderful company with friendly, knowledgeable people! It feels like a small family and the…read moreprices are very fair! I had my hood replaced after a tree fell on it, and they did a fantastic job! I will only go here for auto body needs! i highly recommend it!

Tri Rivers Collision did an excellent job of recently repairing multiple scratches, dents, and…read moredamage to my 2014 Subaru Outback. When I picked up my car, it looked Brand New, both inside and out! I am more than pleased. They get two-thumbs-up from me! Their work was timely and accurate to the estimate. They were all wonderful to work with. I recommend them for body work on your vehicle. Thank you, Tri Rivers. Tamara Stevens Harbor Springs, MI