Bought a car from Niel Tveten at Fletch's in Petoskey. Honestly I was dreading it because it's always been an arduous task in the past but this was an incredible experience. Niel was knowledgeable and kind, not a high pressure, get the sale guy. He listened to what I needed and found the best fit in my price range. When it came time for the buy the whole team came together like a well oiled machine. They got me a great rate from the bank and any time I had to wait they offered beverages and snacks even though my wait time wasn't long. I really appreciate how hard they worked to get me what I needed without taking all day. Highly recommend Niel and the Fletch's establishment! read more

I would not trust Fletch's service for anything! I had my tires changed in my CTS-V in the amount of $2004.60. When the brought my car out from the back lot is was covered, and I mean covered, in bird sh!t. After some load complaining they washed it for me. I got home still furious. And I notice my wheels, that were absolutely perfect when I took it in, were all hacked up from changing the tires. I called and they insisted it was road rash and was that way when I brought it in. Absolute b.s.!!! This car is a very low miles car and is show condition. The old tires only had a couple thousand miles and I had to change them because of age to have a TPMS changed. And road rash from a moving wheel has a lot more extended scrapping, not the damage on these wheels. I also have a Audi S7 that has a bumper-to-bumper Audi extended warranty, that still has 3yrs and a lot of miles left on it. My a/c was not cooling. I took it in and Fletch agreed it had a leak and it was low on refrigerant. They recharged the system and invoiced me for it. They said it was because they could not pin-point the leak. I asked where the refrigerant escaped and they said that I must have opened a valve and it escaped because they could not find a leak. Or that because they could not identify it specifically that they could not get reimbursed from the warranty. The service department at Fletch is a dumpster fire! read more

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I bought my second Audi from Fletch's a couple of weeks ago. The first one was in 2019. The process for buying the first one AND the second one, couldn't have been easier! These two purchases are probably the smoothest car purchases in the last 20 years. I worked with Christy in both cases. Thank you Christy! I definitely recommend Fletch's for a terrific Audi buying experience! read more

Have a Chevrolet, the fuel pump went bad. The service manager gave me an estimate of $1800 . I wound up fixing it myself $90. Later ran into the same guy in church and told him I got it fixed by myself and that I found out there was a recall and he could've fixed it on the recall for free. He responded he knew that and didt tell me it was a recall because I had a Chevy and they were a GMC dealership! He didn't even have the courtesy to send me to the Chevy dealership. He supposed to be decon. read more

I would not do business with this Dealor. They took advantage of an elderly relative with severe dementia and very limited cognitive abilities three times. read more

Jennifer helped me get coverage from our extended warranty. Very helpful with all our questions. Great place. read more

Fletch's Buick Gmc Audi - Showroom - Auto Repair Near Me - Petoskey, Michigan

Bought a very nice used Chevy limited Suburban from them. Sales man did great job, told me they would fix the small dent in passengers door. So brought back to them for scheduled body work per sale agreement, the body then repaired door but failed to contain the dust and smell from basically making my truck into a sticky dirty truck I would never want to drive... Manager would not return my phone call as if 24 hours , possibly they said he left for the day and should be back Monday. Took 2 months to find a nice clean uses truck now it is just horrible... Very disappointed in the quality of service or lack of care for customers car wether new or not .... read more

I bought an Audi A6 from Fletech's Audi on December 7, 2022. At the end of the pandemic so I ordered the vehicle from the dealership. We bought from the same dealer and same salesman before so I thought I could trust them. Boy what a huge mistake!!! My husband recently passed so our son was reviewing paperwork for the car and he stunned to learn that I paid over $9,000.00 for services I didn't need. For an example they sold me a policy for $5000.00 for extended warranty to 60,000 miles. Well, Audi's warranty covers you until 45,000 miles so they charged $5,000 to extend the warranty 15,000 miles. Does that sound ethical? I did also buy the Audi Care plan and that is resonable at $1,390.00, that I have no problem. During my visit to the dealership the salesman kept going to the manager to check on things. I had no clue or suspicion what was happening. I was there hours and in fact I had a new puppy with me so took him for 2 walks while the salesman was gone somewhere. I told them I had to leave because it was snowing heavily and I had a 3 hour drive. What a dope I was!!! They presented the papers so I signed! All the while the salesman is telling me it all part of maintenance package. Interestingly, they sent me on my way with copies of the policies, but not the signed copies. Make up your own mind!!! BUYER BEWARE!! I now I have to admit I am old and stupid! read more

We had a great experience at Fletchs. I have always hated car shopping as it just feels like a long painful process. JR at Fletchs not only handled everything but went above and beyond every step. He was very open about everything and made the process so fast and easy that it didn't even feel like we were buying a car. A personality like that will keep us coming back, and will ensure I let everyone know that if you are looking for a car, look at Fletchs first. read more

This place sold me an Audi, screwed me on the extended warranty, and the Audi staff generally treated me like garbage every time I was in the building. There are definitely a lot of nice people that work there but I sure wouldn't shop for an Audi there and definitely don't attempt to get one serviced... read more

I have learned over many years of experience that sometimes things just happen, people are not perfect and uncontrollable forces sometimes affect the outcome of a project, I think it is best to judge people on how they handle a situation as opposed to what the actual issue may have been, today the collision center exceeded my expectations as we ran into a frustrating hiccup upon picking up our vehicle. Great job guy. read more

I have been known to say 'I hate buying cars'. I have also bragged about 'making my wife do it', when it comes to the car buying experience. But that has all changed, thanks to my experience with Fletch's and the excellent customer experience I received from Christy Johnson! I live in Portland Oregon. I was searching all over the country for a specific 2017 Audi A4. I found Fletch's through a post on Auto Trader and they had the car I was looking for. The shipping cost was going to be too expensive, and I was worried about buying a car without seeing it in person. BUT Christy sent very detailed photos of any minor imperfections and answered all of my questions. Then, on top of that...she delivered the car! When the car arrived, Christy had it completely detailed, full of gas, and she was willing to spend as much time as I needed to feel comfortable with all the fun electronic features. Not once in the process did I hear 'let me check with my manager'. Christy was fantastic to work with! And although I live across the country - you can bet I will be reaching out to Christy and Fletch's when it is time to buy another vehicle. Thank you for giving me a 'fantastic car buying experience'! read more

I'm from out of town and my cars check engine light came on. I took my car to Fletch's and they allowed me to pull right in! A woman named Jen (I think?) was able to run a test on my car right away and figure out what was wrong. She went above and beyond to help me out and make sure I had a safe trip home the next day. AWESOME staff! read more

I am over three hours from Fletch's, so buying a car from them when I could purchase the same car locally might seem a little silly. I chose Fletch's for their knowledge and customer service. It's been a month or so since I bought my new car from Fletch's, and they have reached out to me frequently to ensure I happy with the purchase and my experience. You can't put a price on customer service, nor the confidence you have in working with them. read more

Ran into some car trouble while heading out of town. Sergio and the service department fit us in so we could get back on the road. Even drove us into town for some shopping while we waited. read more

This was a great experience from start to finish on buying a vehicle. Christy was a top notch person to work with and represented the dealership in a professional manner. read more

You guys are a joke-say shop local in your commercials, tried selling my wife a lemon! Didn't even clean interior-said if we bought it you would clean it! Bird shit on hood-salesmen said one owner but car fax said it was owned by four different owners....blahahahahahaha what a joke! read more

Be very wary of this dealership. My experience was terrible. No follow-up from multiple salespeople as promised. Posted deals on cars not executed. Find another place to shop for a car. read more

Will never buy another vehicle from them! EVER!! I would highly recommend shopping elsewhere when looking for a vehicle. We spent over 30000 dollars on a Yukon Denali and the never even detailed it or vacuumed it like the promised! There was a chip in the windshield and we were promised it would be addressed. It wasn't!! Had to replace a gas line a month or so after we bought it(out of our own pocket) even after the asshole salesman talked us into an extended warranty! Furthermore we had to replace a $750 dollar taillight a month after purchasing. Also we find out that the thing won't hold oil. When we try calling the salesman (J.R.) he gives us a bullshit excuse that he's left countless messages. Which is a lie. I totally understand the whole fact that we bought a used car but when they make promises to get us to buy a vehicle they should hold true to their word. I will be telling anyone who will listen how horrible of an experience it has been. If you do go there for some reason to buy a car, stay away from J.R.!! Totally they kind of shitbird that gives car salesmen a bad name!! read more

Very knowledgeable and thorough in the repair center! I'm not from the area but my Yukon broke down while visiting. Charlie from service was able to run some tests and get me in as quickly as possible. They communicated with me throughout the process, keeping me apprised of what was happening and why. Very competent and easy to work with. Thank you Charlie and Fletch's for turning around a bad situation. I highly recommend their service center! read more

I was on vacation when I needed immediate car care. I took my car to Fletch's and they took my car in the same day! Sergio the auto service advisor took great care of me and made recommendations that saved me money and got my car fixed the same day. Thanks Sergio!! read more

I broke down on a car trip driving through Petosky in front of Fletch's right before close. Charlie went above and beyond to help me out. The service was outstanding, the staff was friendly and knowledgeable, and the price was reasonable. My car was a difficult diagnosis and fix and these guys had it running better than it was before. They really helped me out of a tough spot. I would recommend their service to anyone. read more

I have always had a good experience at Fletch's fast track. The employees have been respectful and seem to be truthful when giving there opinions. They are very helpful in explaining the condition of your vehicle. read more