Well we were moving south, and our high pressure fuel pump went out. They gave us a quote and a…read moreday, and we so kind about everything. We were stranded and they let us park our trailers there while we found a motel for the night. When they gave us a quote and a date we gave the go ahead. They were aware that we were not at home and got our truck done a day earlier than they said! Answered every question, and we had a lot. These guys are really great, and such a breath of fresh air compared to the other shops that I've been to in the past.

I was looking specifically for a unique car with limited available inventory across the whole…read moreUnited States. Godfrey was one of approximately 20 dealerships I contacted regarding their inventory, but was by far the most communicative and polite. In addition, they also had the best pricing available in the country by a considerable margin. On that point alone, and based upon my experiences up to that point with some other dealerships, I would have been willing to put up with substandard customer service. However, I was pleasantly surprised to receive quite the opposite. I'd like to specifically recognize and thank Jared Hurlburt for his exemplary service throughout the process. Despite my being one timezone and 800 miles away, my experience with Godfrey may as well have been that of a them being right down the road from my house. Jared was prompt and patient in answering each and every one of my NUMEROUS emails and voicemails, and walked me through the process, including arranging for delivery of my new car to Kansas City. I've owned over a dozen cars, and none have had a purchasing process so painless. Eight hundred miles away or not--when the time comes to replace my wife's van, I'll definitely be giving Jared and Godfrey Chevrolet a call.

I just picked up my daughters car from Betten Baker in Cadillac and had to pay a $39 (BS)…read moreenvironmental waste disposal and shop supplies fee. When I asked, they could not give me a detailed break down of what was used or disposed of. I was told they charge this on all service work and it is calculated as a % of labor costs with a maximum charge of $39. I was also told this directive comes from the top and not their dealerships management. I did a quick calculation. There are 260 work days annually less 6 standard holidays off which makes it 254 work days a year. If each of their 23 dealerships completes only 15 service orders daily that comes to 87,630 service orders annually. Now lets be conservative and say they charge 1/2 of their maximum $39 which is $18. Multiply the 87,630 service orders by $18 BS fee they are receiving ...wait for it.... They are taking in $1,577,340 annually . Now take into account the mark up on parts is 20-35%, shop labor rate is $120 an hour. We know the mechanic is getting only a small percent of charged labor, and that is ok. I know running an automotive business is expensive so service is where they make the bulk of their profit, but adding on a BS fee like this is nothing more than gouging the customer. Shop supplies and environmental waste disposal are part of the cost of doing business. Why should that be an added on to an already expensive repair bill? When you go to the doctor, do they charge you for exam gloves, tongue depressors, bandages, syringes? Do restaurants have a napkin and tablecloth laundering fee or dish soap and water fee? No, these are the costs of doing business and are built into the cost of the total bill. I doubt I will ever return there.

Left me stranded without a vehicle twice when they couldn't fix it before closing. Both times I had…read moreto call off of work, costing me an additional $1200. The first time was understandable, the rotors were not coming off without persuasion. The second time? I made my appointment weeks in advance and first thing in the morning to avoid being stranded again. When I got there they asked me if I brought my own parts...... They then had to wait until after 2pm to get parts, and could not replace the ball joints before closing. Completely self-inflicted. I've been going there over a year now for oil changes, but never again. ​

I live in florida but recently was in Big rapids when my rear brakes started scraping. i called…read moretalked to Art who said bring it in at 8:30 am which i did. They had me in and out of there in less than an hour. Excellent service, friendly, reasonability priced and courteous. Art was on top of it. Id highly recommend this shop. i'm sorry this is not the shop i went to wrong location? i tried to delete my review but yelp wouldn't let me. i honestly don't know anything about this shop

Aaron was as OCD about my car as I was. The job is…read moreexcellent, I had an ex detailer try to sell me paint protection film last week, Aaron's job is so good he didn't see the film till I pointed it out to him. The ceramic pro makes the car really easy to wash. Always looks like I just waxed it.

This small business manages a surprisingly good combination of excellent customer service and…read morereally impressive final product results. All communications were timely and extremely professional. The owner was patient with me in walking through all of the options available and I never had the impression that he was trying to upsell me . I elected for rust proofing, ceramic coating, and partial film coverage. The product was applied to a 2018 car that has never seen salt or Winter before. I like to keep my cars for up to 10 years and I suspect with this early investment in protection that should not be a problem.I highly recommend the business.