Donovan was able to find and gather me a truck with my specifications as well as be accommodating…read morewith how busy my work schedule was. And helping meet me in a parking lot to sign over my truck versus having me, come over there. He displayed patience, acknowledge when describing the information about loans and the options I had. Appreciate the extra effort of flexibility for purchasing a new truck . Thank you

Recently December 1st, 2025, my wife & I purchased a unicorn or at least that's what I'm told the…read morenickname is for the Grand Highlander Hybrid Max Platinum. After searching the greater Detroit area and coming up empty handed, I expanded our search. It is then that I found and got connected to Fox Toyota of Cadillac (over 3 hours from where we live). I found that they would be receiving one that met our requirements with exterior color, interior color and options. I reached out to Donavan Simmons a sale associate there to begin communication on the Grand Highlander. I can gladly say that he & the whole dealership made the experience a great one! I expressed to Donavan that we were usual Chrysler customers (my father-in-law worked for them) and my wife had some reservations about the purchase of our first Toyota. I also expressed that I had usually bought cars through a friend where there were NO stereotypical "salesman" tricks. I can say Donavan was able to reassure my wife that this would be a great choice without being pushy or arrogant. He answered all her questions in a way that made her very comfortable. When it came to finalizing the deal there were no "salesman" tricks. I had a vehicle to trade in, and Donavan was able to give me a reasonable price for the vehicle with pictures and providing him some information (mind you we lived over 3 hours away). He also promised that once the vehicle got to him in person, he "should" be able to increase that offer. True to his word he and Fox Toyota increased the trade in value by $500.00. As a former Assistant Customer Service manage with a large grocery chain, I can tell you Donavan and Fox Toyota treated my wife and I exactly how customers should be treated fair, open and honestly. I can recommend Fox Toyota of Cadillac without any reservations!

Towed my car to Auto Zone. I bought a part and he took it to his shop and let me fix it there…read more Great guy! Went out of his way to be a help to me. He had nothing to gain from it, I had never met him before today. I highly recommend Kyle, and Northern Towing. Keith

EXCELLENT! FRIENDLY! FAST! REASONABLE PRICE! We were driving through Cadillac from Sleeping Bear…read moreDunes to Southfield. Our wheel came off the van. Had a van full of kids and my wife sitting on the side of the road on a holiday. Originally called a different service in town and they were not polite so we called Northern Towing. Was so friendly we chose to use them. It was the middle of the eve and heavy holiday traffic, very dangerous to be broken down on the side of the road with a van full of kids. The fastest tow I have ever had. Called and 16 mins later he was there with a flatbed and ready to help us out. Then later the next day needed them again for helping to get into our van. Showed up in 6 mins! Best towing service we have EVER had! Friendly, courteous, and extremely kind and helpful!

Extremely pleased with the look of my car now. Not only did they repair the damage from the minor…read morefender bender, they went over and above and fixed the various scratches on other parts of the car unrelated to the accident! Ross and Kevin did a great job of communicating with me throughout the process as well. We're fortunate to have this business in Cadillac!

How many body shops have you been to where you are met with efficiency, expertise, and…read morefriendliness? THIS ONE IS THE ONE!!! They fitted my car into their schedule to deal with a scrape and a BUNCH of tar splattered on to the side. Ross knew just what to recommend. It's not the first time I've had my car there, and while no one wants to be at a body shop, if you have to, this is the one to choose!

Simply the BEST. Don't try the rest you will be disappointed. Excellent customer service, great…read moreprices, honest such a gem in Cadillac. We drive 45 mins for service, because I completely trust them 100%

Paul and his crew always do great work. Paul is fair and honest. We have been going to him for…read moreyears. Highly recommend protected Auto Repair.

Recently, when my front brakes gave out, they got my car in and brakes replaced the same day! the…read moreManager even drove to my home (30 minutes away) to pick me up and take me to the shop to get my car! Who does that anymore? I checked prices with 3 other Cadillac businesses that did brake repairs/replacements and Muffler Man beat their prices by almost $100. Great customer service and price...it doesn't get better than that! One last thing, I did read and discussed the reviews before I scheduled an appointment and was told this shop has been under new management for the past year. Certainly, my experience was much different than others had in the past.

Left me stranded without a vehicle twice when they couldn't fix it before closing. Both times I had…read moreto call off of work, costing me an additional $1200. The first time was understandable, the rotors were not coming off without persuasion. The second time? I made my appointment weeks in advance and first thing in the morning to avoid being stranded again. When I got there they asked me if I brought my own parts...... They then had to wait until after 2pm to get parts, and could not replace the ball joints before closing. Completely self-inflicted. I've been going there over a year now for oil changes, but never again. ​

I have nothing but praise for this dealership. The entire team was wonderful in helping me test…read moredrive four cars and walk out with the purchase in about two hours. I needed a vehicle immediately, and even though it was late in the day and the dealership had been without power until nearly 2 PM, they sent someone to pick me up in Houghton Lake and worked with me to find a car that would work for my needs in a record amount of time. I was greeted by name when I walked in the door. My sales representative Ian Foster never skipped a beat, making sure I had what I needed while at the same time multitasking for other customers.

For the first time in my life, I was able to purchase a brand-new truck, not a new truck to me. I…read moreshopped all the different dealers in the Traverse City and Cadillac area. Even though all of the sales personal were great, they would tell us that they would get back with us on our questions, they never did. That is until we went to Fox Ford in Cadillac and worked with Howard Canfield. Not only did he answer our questions he would get the answers for us if he couldn't directly answer there. During the entire process, not once did I feel pressured to buy right away. He gave us the space to talk and discuss the purchase, and even encouraged us to go home, talk it over, and then when we were ready, to come back in--if we wanted. Once we decided to go with our 2024 Ford F-150, he talked to us about the truck how all the bells and whistles worked. Then when it came time for the unenviable "up sale," he didn't push it. He explained what they were and the benefits of having them added on. He never pushed it and even told us that if we didn't want them, that it would be no problem. Once we did purchase it, Howard explained how everything worked, and then told me that once I get my boat off of the trailer, to bring the trailer back in and he would take some time and help me get all the stickers in the correct place so that I could use the system to help back up trailers! I can tell you this, the next time that we are looking at buying a new car our first and only stop will be at Fox Ford in Cadillac, and we will be working directly with Howard Canfield.

The prices are amazing! The technicians are through and truly listen to your concerns. They are…read morevery knowledgeable and only fix what you approve. They do many different repairs from maintenance to full engine/transmission swaps. They will even put your parts on. 30+ years I have used them and I'd never go anywhere else.

We were on a long trip home and our car broke down in the middle of the road around 4 pm and by the…read moretime our tow truck finally showed up, every repair shop in town was closed. However this tiny 24-hour repair shop was so willing to help out when we were in a pickle. Our repair guy was so kind and helpful, he ran out to get all the parts he need to repair our alternator and got it done speedy quick. Great shop, great guy, highly recommend!

Still stopping great look forward to my next visit the best brake job i have ever had done at half…read morethe cost of other shops