Today Wednesday 17 2026 I was visiting lab corp here at Brockton Ave its aways a positive…read more experience . They are caring a provide an efficient assistance with your ppl needs and concern. Frienly professional staff here . Today i was asisted by Maira H S which is a greate flebotomist in she provide me a greate assistance in efficient quickly manner. Thank you Maira and everyone!!!

The front desk staff is extremely unorganized and unprofessional, be prepared to wait for HOURS,…read moreeven with an appointment. I was in a bind so I needed to wait, otherwise I would have gone elsewhere. Appt at 10am, arrived at 9:45am and wasn't seen until right before their lunch break at 11:30am. There was a young woman that had gotten there at 8am and needed to be fasting for her bloodwork. Well she fainted after her blood was drawn due to low blood sugar from having to wait so long and fasted just to be seen. The ambulance had to be called to take her, and get her checked.

very impressed with this place. i had gone to other quest locations and they are always full and…read moredirty or their staff is unwelcoming. since walking in i was taken aback by the cleanliness and sleek design or everything. they have easy check in they have two check in tablets with big letters and easy instructions (plus multiple languages). my grandma is elderly and has a hard time getting drawn but MARINA was very awesome with her and helped her feel at ease the whole time despite the language barrier. THANK YOU!

I had been going to lapcorp for my blood draws and they are terrible. I requested to switch to…read moreQuest because I've always had good experiences with them. This location is great! 5 stars. The entrance is a little confusing if you've never been here before. I'd come like 5-10 minutes early if you are directionally challenged like me lol. Making an appointment is super easy online. Took me less than 3 minutes. Easy to reschedule and cancel appointments as well with zero hassle. My appointment was at 3:30pm. They close at 4 according to Google. I got there at 3:25. I was seen exactly at 3:30! My blood draw was very smooth and painless. The lady who did it was professional and quick. No annoying countdown "1,2,3 quick pinch". If I lived in the area I'd absolutely come back. Only criticism is that it was kind of dirty in there. I think it could use a deep cleaning especially on the walls. But the experience was great overall. I was in and out within 10 minutes! For parking: park in the back where it says "additional parking". There is a small entrance that said something like "pediatrics". Go in there. It leads you to a hall way. Just walk until you see Quest. It was on the right hand side. For check in: you can check in on the kiosk inside, or on your phone. They sent me a link to my phone # to check in. There is no receptionist here. Thank you!

Try and I mean just try to get someone on the phone. This place is much more conveinent to me but I…read moream going back to LabCorp

Attempted to drop off sample. Was given a number that was ignored and then was asked to wait hours…read moreas standby simply to hand over a sample. Processes need to be examined.

Made an appointment for lab work I needed done the same day and had a great experience! The service…read morewas quick, and Lisa the phlebotomist was incredibly kind and professional. The blood draw was completely painless, and I was in and out in under 15 minutes. Excellent service from Labcorp! :)

Sonia and Lisa were the best. Their customer care was the best I've experienced at any labcorp…read morelocation I've been too. The office was clean and relaxing.

Shyla the most awesome staff member Between her and the…read moreother young lady working They made my DAY

Make an appointment online and the process is quick and easy. When I went, they were short-staffed…read morebut worked very hard to keep things moving. It's very difficult when you're dealing with people of all ages who need a needle stuck in them and everybody's tense and anxious and hungry because we've been fasting. Sounds like a recipe for a cage match.

Serious concern with DOT testing procedures at this location. I arrived about an hour before…read moreclosing for a urine test and was not properly informed of the full 3-hour "shy bladder" process required under DOT regulations. Staff told me I only had until their closing time instead of the full window, and I was never clearly advised that leaving early could be marked as a refusal. Because of this, the situation appears to qualify as a collector/procedural error. Cutting the process short due to business hours and failing to properly inform the donor is not acceptable when handling federally regulated tests. This is not just poor service--this directly affects people's livelihoods. I have proof of my arrival and departure times. If you perform DOT testing, you are expected to follow proper procedures, not convenience. Updating my review after speaking directly with the lab. Instead of addressing my concerns professionally, the situation escalated. During the recorded call (after informing them it was being recorded), I was told: "You can come get a second test... read between the lines... you know the address, pull up if you want to." Given the context, this came across as a threatening and highly unprofessional statement rather than an attempt to resolve the issue.

Warning: Worst place you could ever get your lab service done! Had a parental test done for my…read morebrother it's been almost 3 months and still can't get the results! They only caused stress, anxiety, and waste of time. Very poor communication and they only used excuses that they will have it certain date and time and when it comes to the date and time they don't won't answer you or they come with another excuse. I asked them for my refund so they don't have to deal with me calling them and bothering them every day (vice versa) they won't refund me so in other words I lost my $485 and until now I have received the results. DONT GET YOUR LAB SERVICE DONE IN THIS PLACE. If I could give them NO STAR at all, it would've been great!

The canceled 3 appointments at 3 DIFFERENT locations. The reason given "temporarily closed." In the…read moremeantime I haven't been able to get lab work done.

The lab tech Named Arena , was very kind and friendly and took care of business with ease , best…read morelab corp experience I have had . Top notch Thank you Arena 5stars for you .

I am very difficult to draw! I cannot remember the last time someone got me on the first try…read more Beatrice was wonderful! This is now the only place I will go for my blood work. Marie M.

The service was quick and on time for my appointment; however, the person drawing my blood didn't…read moreseem to do a good job. It was painful and she jabbed the needle deep into my arm instead of the vein. First time in my life to ever have a bruise from getting blood work. I also completed a urinalysis and they gave me zero wipes even though the instructions on the wall say you need sterile wipes

Blood test. Making appointments kind of a pain in the... But Veronica managed to be very nice and…read morevery proficient. Found the vein first try. Amazing for me. I had a 20 minute wait but was there 20 minutes early so all went like it should.

I have a lab test bill and Quest Diagnostic bill shows some tests were not covered by my insurance…read more I called my insurance company and they told me they do cover those tests. My insurance company let me ask Quest Diagnostic to file the bill one more time and they can make the change . I called Quest Diagnostic billing department and they refused to refile my bill. She said their policy do not allow them to refile the bill. Never heard this policy before. Neve heard this policy from other companies

This is about the labwork done to my daughter and Easy Pay Statement…read more Ok, I get that some insurances that are out there has a co-pay. Some patients don't have a good insurance coverage that's why going to the lab costs an arm and a leg. Easy Pay is just money they hold until our insurance pays them and whatever is our portion that's the one they charge/deduct. But customer service representative explained to me that the money they hold on to on Easy Pay are not actually taken from your account when the insurance pays for the labwork in full. Wow. That made sense now. Thank you for doing your job well and explaining it clearly to me. You guys rock ! Keep up the good work. I feel secured now that I can trust you guys. The wait time is still long but worth it.

I am writing to formally report an upsetting experience I had at this specific Quest Diagnostics…read morelocation on Thursday, April 23 at approximately 4:00 PM. I was sent to Quest Diagnostics from LabCorp due to insurance coverage issues, with a time-sensitive lab order from my gynecologist that needed to be completed on the third day of my menstrual cycle. Because my cycle is extremely irregular, this was a critical and urgent appointment. Upon arrival, I was assisted by an employee named Susie. From the beginning of our interaction, her demeanor was unwelcoming and dismissive. When reviewing my lab order (which had originally been written for LabCorp), she repeatedly expressed frustration and emphasized multiple times that transcribing the order into Quest's system would "take a very long time." As a first time patient unfamiliar with this process, I felt uncomfortable and anxious, and I even apologized for the inconvenience despite doing my best to follow instructions given to me. In an effort to assist, I offered to contact my gynecologist's office to obtain any necessary information. While on the phone with my doctor's office, I was placed on a brief hold (approximately three minutes) to retrieve a required code. During this time, Susie became visibly impatient and informed me that she could no longer wait and would cancel the entire order, specifically stating there is a "two minute company policy" for waiting on calls. She then instructed me to step outside into the waiting room while I completed the call, stating the appointment would continue once I had the information. However, when I returned with the requested details and attempted to have my provider speak directly with her, she refused to assist me further, told me to wait for someone else, and dismissed me entirely. At that point, I requested my paperwork back, which she returned. When I asked for her supervisor or contact information to escalate the issue, she stated there was no one available. This experience was extremely distressing, especially given the medical urgency and my already heightened anxiety. I felt dismissed, disrespected, and unsupported during a time-sensitive and important healthcare process. My partner, who was present, also witnessed this interaction and found the behavior to be inappropriate and unprofessional. I am requesting that this matter be reviewed and addressed appropriately. No patient should feel uncomfortable or unwelcome when seeking necessary medical care especially when they are actively trying to cooperate and resolve issues.