I usually refrain from writing negative comments unless it's really bad, but I think certain…read moreelements are worth highlighting . Draw your own conclusion. 1. First, with a positive, the follow up and customer service is great. It has to be, due to the following comments listed. 2. Moved a 1 bedroom apt( bedframe , mattress, dresser , 2 TVs , and a sofa), and it took 5 hours , with a locked elevator , in the same building, separated by 2 floors.Everything additional was boxed or bagged. No loose items. 3. They attempted to change the charges the day of the move , even though we had confirmed less than 24 hours prior. Claimed the 3rd person Was due to their double booking, snow , etc . And the additional man would speed up the process . Did i mention this simple 1 bedroom move took 5 hours for an in building, one bedroom transfer? Does that seem expedited ? Everything was a group effort, and teaching moment. this slowed the move down. For example, it Took 20 minutes of discussion to figure out how to disassemble a bed frame efficiently . Constantly going back and forth to the moving truck on the clock ( for what idk ) . If not watched , disappearing for 15-20 minutes at a time . 4. I was advised that I could leave my dresser items in the drawers, and they could move them efficiently. I now have to find someone to take my dresser apart, due to items some how making their way to inside unreachable areas insiders dresser. 5. I have to find someone to reassemble my sofa. They didn't put it back together. 6. You're charged 30 minutes to and from . So, you owe an hour before they start . They didn't have to leave the property, but charged me fuel . How do you charge someone fuel, and time for arrival, and departure ? Seems like the rate is only labor . You're also charged for any items used to rap to transport furniture . The intimation that they try to give you when you book is that is inclusionary. 7. With a discount, A DISCOUNT, this move cost me $1,000. Between the random 3rd man up charge , wrapping items for the large furniture , fuel charge , insurance that they make you cover that they don't disclose until the last minute that is almost $200 additional ... 8. Moved my items into the hallway, and left them there unattended while moving. 9. Even if you pay by phone, they want you to write your credit card information on a random piece of paper. It's a hard NO, for me. Yes, I signed, and let them go about their business. It's exhausting to keep debating obvious discrepancies, and hidden fees during a move which is a top 3 stressor in general. Just .... Don't . Use someone else .

Moving company: All My Sons Moving & Storage 7642 Dynatech…read moreCt, Springfield, VA 22153 804-315-3030 Manager: Rusty On Wednesday morning at approximately 8:04 AM, I contacted All My Sons Moving & Storage to ask questions regarding their moving services in order to determine whether I wanted to move forward with using their company. Unfortunately, my experience with both the employee and management was extremely disappointing and unprofessional. The employee I spoke with, Laura, appeared to lack the necessary knowledge and understanding of the company's services and pricing structure. During the call, I asked whether there would be any taxes or additional fees beyond the quoted flat rate. Laura responded by saying, "From what I have been told... no." I explained that I needed a clear and definitive answer and requested that, if she was unsure, she transfer me to someone who could provide accurate information. Laura placed me on hold and later returned to the call still unable to provide a direct or confident answer. I then expressed that her inability to answer basic questions made me feel as though she was not knowledgeable regarding her position. At that point, Laura became confrontational, spoke over me repeatedly, and insisted that she had already answered my question clearly and that she was fully capable of doing her job. Her tone and attitude became increasingly hostile and unprofessional. Due to her behavior, I stated that I no longer felt comfortable continuing the conversation with her and requested to speak with a manager. Instead of professionally transferring the call, Laura continued arguing with me. Roughly 15 minutes into the conversation, she then informed me that the call was being recorded. At no point at the beginning of the call was I advised that the conversation was being recorded, which I found highly concerning. I was eventually transferred to a manager named Rusty. Unfortunately, the interaction with management was no better. While attempting to explain my concerns, Rusty repeatedly interrupted me. When I asked if I could finish speaking, he responded, "Yes, if you would like," in a dismissive manner. After I explained the issues I experienced with Laura, Rusty stated that he "couldn't play sides" and would need to listen to the recording. I never asked him to take sides; my intention was simply to make management aware of the poor customer service experience so that no future customer would have to endure similar treatment. Rusty then stated that they "rarely receive complaints like this," implying that my concerns were unusual or questionable. I responded by saying that simply because complaints are rare does not mean poor treatment is impossible. Rusty accused me of misconstruing his words, which I was not doing. I was simply responding to his statement. He then claimed there appeared to be a "communication issue," when in reality the issue was the unwillingness of both the employee and management to acknowledge the unprofessional behavior and poor communication that occurred during the call. At that point, I informed Rusty that I felt the same confrontational attitude was being displayed by management and that I no longer felt comfortable trusting or spending my hard-earned money with the company. I then ended the call. Shortly after 9:00 AM, I received a voicemail from Rusty stating that he had reviewed the recorded call and believed the employee had answered my question. The voicemail entirely ignored the employee's inability to provide clear information, as well as the hostile and dismissive behavior displayed throughout the interaction. This experience was extremely disappointing and reflects a significant decline in customer service professionalism and accountability. As a hardworking United States Army Soldier, I dedicate my life to serving and protecting this country. I should not have to endure disrespect, hostility, or dismissive treatment simply for asking reasonable questions as a potential customer. I sincerely hope this matter is reviewed seriously so that future customers do not experience the same level of poor customer service and unprofessional conduct that I encountered.

Unfortunately I have been scammed by Junior. I hired him and his team to move a swingset for me…read more After quoting me a price, I sent him a deposit for $95 and scheduled the job for a Saturday on the weekend we were moving. The day before the job, he texts me saying he needs raise the price and proceeds to "tech-splain" how it's a specialized job requiring specialized tools (I built it myself originally with a drill using a couple of bits). He offered to refund the deposit since I denied the now unaffordable service. As of writing this review, I have yet to receive it.

We really enjoyed working with Junior. He was early and showed up ready to work. He listened to our…read moreinstructions and was careful with our belongings. Junior was easy to talk to and was motivated and very professional. He was able to get the job done more quickly than we anticipated, we were happy with the service we received for the price we paid. We would recommend Smart Move Solution and would use him again without any hesitation.

The most corrupt, dishonest, moving company, I have ever used. The salesman was good, pretended he…read morewas a GOOD person, and unfortunately for me, the move turned into a nightmare. Broken furniture, missing parts, lying truck driver, and the list goes on. My sister and I had to help unload and put my furniture away. ( Which I paid extra for.) The truck driver, the 800 phone number, the salesman, kept telling us help was on the way, but little did we know, the truck driver had no intentions of getting help, since he has to pay the crew. It took almost 12 hours for the three of us to unload and assemble things. The driver even tried to take my expensive lawn mower, and insisted it was not in his truck. I told him it had to be there, it was new, and in the manufacturer's box. As I start to search his rig, he is right behind me saying "it's not here," and just as he says it I find my box. He is still denying it is mine. (It is roped off in another section,) I show him my name on box, and he finally lets me have it. Towards the 11th hour we knew that the truck driver was also exhausted. My sister and I are over 65 years old. Needless to say I "Threw my back out with so much lifting,"... my sister did not feel well, either. We made a complaint right away about what happened and were assured we would be compensated for the extreme, grueling, episode, we went through... And they tell me I signed a paper that says .60 cents a pound. So for my Flex Norditrack, my furniture, my missing batteries for mower, etc, they offer me about $75.00, then they offer me 150.00 for the 12 hours of work my sister and I had to do, and no compensation for being in bed for almost two weeks in serious pain. I am exhausted of trying to talk to their people. "RUN, DON't WALK AWAY FROM this MOVING COMPANY... There are more nightmare stories of them stealing stuff, being rude, and holding furniture as ransom. If you do have a CLAIM make sure you file it before nine months is up. My only recourse now is to take them to court.

When faced with the daunting task of moving from NoVA to Manhattan in roughly the timeframe of a…read moremonth, I went on a mover-hunting mission and went a little bit crazy with my outreach. It didn't help that my parents were breathing down my neck, doing the frugal-Asian-parents thing that they do. In the end, the choice was pretty clear. I could go with a traditional van line moving service, or I could hire Bekins' moving pod product line, Chronos, at roughly half the cost. Even though half of a big number is still a big number, the savings (at over a grand!) had me sold. On both ends of the move, the folks who came to pick up and drop off most of my worldly possessions were supremely efficient at their task and flexible with logistical requirements/challenges. Y'know... like the crazy regulations that generally don't make sense, but that are enforced by a condo management agency. Or similar ultra-strict rules and missing freight elevator operators in a Manhattan doorman building. Eh. I got to use my own padlock to ensure that no one tampered with my crap once it was loaded into the giant moving pod; the only casualties of the move appear to be a small plate and a little plastic pad for my dining room table. I barely had to lift a finger, and the price was -exactly- what I was quoted, down to the last cent. As far as I'm concerned, I consider hiring Bekins to haul my stuff up the eastern seaboard a success. That said, I'm really -not- excited about moving again anytime soon.

We used their service on Friday, October 24. I unfortunately didn't think to take any pictures…read more We moved from Woodbridge to colonial Beach. I cannot see enough how fantastic the was. From the very first phone call with David, I thought he was very helpful and patient and I didn't feel rushed in the phone call. The pricing was the best around. I had gotten other quotes from other moving companies.. And I thought it was a little outrageous the quotes I was given. This company was well priced. They arrived on time on the date of the month. And I was called about 20 minutes before arrival. It was three guys and one truck - we moved from a three level townhouse to a one floor house. In the morning, I did get them some coffee and donuts from Dunkin' Donuts Which they were very grateful for and surprised After a quick coffee break they got right to work Manuel, Elmer and Freddy are very nice gentlemen and hard workers. The move went smooth no issues nothing was broken or damaged I highly recommend this company and if I'm ever in need of moving company again, I would definitely give them a call

From the owner: Licensed & insured movers specializing in local, long-distance, and interstate moves. Professional…read morepacking, careful loading, and stress-free service. Call or text for a fast quote!

Best moving crew ever and I've moved so many times, this was so smooth and the team went above and…read morebeyond for us. I'll be using them again, they are highly recommended on Uhaul and I back those incredible reviews. Thanks for getting us out to Dulles last weekend. You guys rock! Appreciated all the hard teamwork! Thank you! Jen & M

I'm extremely disappointed in how Smooth Moves Cville is handling our broken TV situation in which…read moretheir workers insisted on moving our TV (probably because my partner is pregnant and the smaller mover has "8 kids and expecting more"), broke the TV and acknowledged they broke it but get back to the office and blame us. The office people had the nerve to tell me "the movers don't always know the policy" then why let someone represent your company make false promises IF THEY DON'T KNOW NOTHING. This is on top of being an hour late to the house we moved from, taking at least 3 breaks, and taking several pictures while inside our home for who knows what. Update: Rachel also likes to post as the company on facebook with the same lies as they continue to make. As I expressed there others should be concerned with going with a company that is not trustworthy or honest especially when it involves entering your personal space. Best to avoid. They may be the cheapest but you're definitely get the same customer service as the saying goes "you get what you pay for." Hire friends before them and don't even consider as a last resort.

I hired I-85 Movers to relocate several pieces of high-end furniture, including heavy items with…read morecustom glass tops, and I couldn't be happier with the job they did. These guys wrapped and secured everything with a level of care you just don't see anymore. Honestly, I wish I had taken pictures -- the way they packed and protected each piece was incredible. You could've turned the trailer upside down and nothing would've shifted. That's how solid their work was. We had to take some very narrow, rough back roads to get to my place -- ruts, tight shoulders, barely enough room for a car and a trailer side-by-side. I was nervous at first, but the driver handled it like a true professional. Not once did I feel like my belongings were at risk. Everything arrived in perfect condition, not a scratch, not a scuff, nothing loose. They worked hard, stayed polite the whole time, and treated my move like it actually mattered. Absolutely five stars. I'll be using them again, and I'd recommend them to anyone who wants their belongings handled with real care.

Never heard back when I contacted them for a quote. Very disappointed as we needed a moverread more

Contrate un camiones para mudarme para Virginia exelente servicio muy puntuales con el horario y…read moremuy responsables con el cuidado de los objetos efecientes con el proceso de carga y descarga son una empresa de mudanzas confiable la cual puedo recomendar con toda confianza.

From the owner: Need a moving crew you can trust? We make moving simple, safe, and fast. Whether it’s a local move,…read morelong-distance, or specialty items, we handle every detail so you don’t have to. Affordable rates Friendly, experienced movers Fully insured & licensed Flexible scheduling Get your move done right — on time and on budget. Call us today for a free quote!

I just wish I could give a negative star. This was absolutely the worst move I have ever had. My…read morefurniture was tore up. Solid walnut dining room set so damaged among many other pieces. I was told I would have four men. I had only two men. They did not have the man power to move my furniture. My dinet table was rolled on its side. The table put a large gouge in my hard wood floor. I was told they don't pay to get that fixed. I am still finding pieces that are damaged. I never complain so this is new to me. They contracted the move out to another company and failed to even tell me. My furniture was dropped, rolled and dresser drawers dropped in the yard. I can't even touch the surface of how bad. Please stay far away from this company. I used them years ago. I was told they are under new management now. I wish I did more checking. What a disappointment.

I had to jump in and find a mover for a small apartment to a storage unit within a week or so…read more Never thought I would find somebody, but surprisingly there were a few options. As I recall, initially the number I called for BRM went to someone else who told me they were getting my info to the right person. Darryck contacted me shortly after and needed to inform me when he could do the job based on another larger move customer the same week we needed. By the end of the next day he had locked me in to the next Wednesday, which was perfect for us. After talking to Darryck more and asking why he doesn't have any online presence on Google and Yelp for that matter, I found out that he has recently purchased the business from a former employer and is having a hard time getting these online listing services to allow him to set up the business under new ownership with the same business name. Also, the Facebook representation had no posts since June 2022, so at first, I was dubious. Well, Darryck is apparently focusing on providing good work more than online presence. He was great on communications. Answers his phone, texts and emails in reasonable time for a man physically doing the work. He was the only mover who sent me a quote on letterhead as a .pdf. He and his partner worked as if THEY were paying for my move. They really hustled, in a good way, I wasnt concerned about the cargo due to them working so fast. He charged their time from the moment they arrived and began working to the last box landing at the other end. Very reasonable and came in at a fraction of his estimate for his final bill. Note: We were very prepared with very little to disassemble and almost everything boxed, staged and ready to go. It was a small move and they knocked it out like it was nothing. The better YOU prepare, the less expensive your move will be. These guys work HARD by the hour. Anything you can do to make their job easier, simply saves you money. The less you leave them to do, the less your cost is going to be.

The team worked fast and took care to make sure everything was exactly the way I wanted it. Great…read moreexperience!

I'd give zero stars if I could - absolutely horrible service. Expensive, took four times as long as…read morelast move (with less items and two hours less commute), broke multiple items and stacked to hide the broken things until they left. My walls had actual chunks taken out. Absolute nightmare.