whatever you do if you're thinking about going to him grab a hammer and hit yourself in the head…read more This man either has dementia or is absolutely crazy. I have gone to him eight times in the past two years at first he was OK never remembers you but every time it gets worse and worse and every single time he yells at you on the phone this time was it. I took my car to Tuffy's after Ericksons did $400 of work on my car and my service engine light was still on and then he asked me if I had any problems with my brakes I've never had an issue with my brakes until I left his shop the next day I went to Tuffy's in they said that he drained my brake fluid was completely empty I've never had problems just had an oil change all things were tapped off and go in the same place to have an oil change for the last six years but all of a sudden it was empty or you serious so he's trying to cause problems on my car now I need brakes and my calibers are bad because I drove with no brake fluid in my car this is not even half of what this man is done do not waste your time he is legitimately crazy and he forgets everything he could have your car for a week unless you call him he wouldn't even start on it it could be sitting in front of his door he does not remember anything. Worst experience of my life Dealing with cars

When my cars have issues greater then Oil Changes, I go to Chuck Ericson. I have had my cars…read moreworked on by Chuck and his team for many years. I trust Chuck and know that he knows how to fix my car so it will run. I put many miles on my cars as I use them for work and they have to go - no question. When the cars have issues or need brakes replaced, I go to Ericson Automotive. Chuck has many years of knowledge and can be trusted to give you solid advice, do a great job, and charge a fair price for his work. If your cars need to be seen by someone you can trust - choose Ericson Automotive.

Everything was great, I loved Brandon Creighton, as my product specialist :-) He even helped me…read moremove stuff from my trade-in!

My husband and I have been looking to upgrade my vehicles from a sedan to a small SUV. The 2018…read morewinter was so snowy my car couldn't make it out of our driveway. We shopped around at a few different dealerships all week, but Community Honda was the only dealership in town that had an SUV that had everything on our checklist. Not only that, our salesman Josh was awesome! After meeting several salesman at other dealerships, Josh was a breath of fresh air. He talked to us like normal people and didn't just spit out cheesy sales pitches right off the bat like everyone else. We ended up buying from Josh the same day we were shown the vehicle. We are now the proud owners of a Hyundai Tucson and couldn't be more satisfied. Josh is the man, we will remain loyal!

This business provided me the best auto repair experience I have ever experienced. You know as a…read morewoman you are always leery of shopping for service. But what I received today from the phone call making the appointment and then the service man who walked me around my vehicle and showed me everything that was wrong!!! There were no hidden prices everything was just as he quoted. If you have ANY automobile problems Tuffy's on Ansbrough is definitely the place.Thanks Alex and your team I will definitely be back . I recommend anyone with auto problems to go see them

I've had an amazing experience at Tuffy's in Wloo. They went above and beyond to fix my car and…read morehelp with payment options. Just wonderful customer service and auto-repair experience.

No called, no showed after rental company hired them to tow a broken rental car. Wouldn't answer…read morethe phone after multiple attempts. Avoid!

Can-Am came for roadside assistance to get my daughter's car started. He was on time courteous and…read moremade sure the car was running before he left. Hard to find good providers out there to see the job through but they did. 5 stars in my book.

We needed to have the catalytic converter replaced on our 15-year-old Honda Accord. The local…read moredealer had advised us to find somebody else to do the work because he said Honda charges a lot for catalytic converters. We called Tuffy, talked to Todd Williamson, and got what we thought was a reasonable quote, took the car in on the following Saturday, and they were very quick with the replacement. They also caught a few other things that needed attention and we authorized them to go ahead with those. I was very impressed with their professionalism and I highly recommend them.

Cedar Falls Tuffys is the worst auto shop I have ever been to. we had our can towed there because…read moreit wouldn't start. they said it needed a new starter. we got it home and it wouldn't start. we towed it back there, they fixed some wiring to the starter and said we might need a new battery. We got it home and the next time we used it, it didn't start. we called them and they said we need to try to jump it before towing it again, as it must be a defective battery since we didn't get it from them. I said I will NOT be towing it again. We towed it somewhere else and they said it needed a new starter. sparks were flying everywhere from it. Tuffys will NOT stand by their shoddy work.

The job they did was absolutely amazing! Every nook and cranny is cleaned. I have a small child so…read moreall the snacks were gone and it looks like a whole new car. Highly recommend and I'll be returning.

I just bought a new truck from Rydell in November and overall it was a good experience. Sydney was…read morevery helpful and did a great job making it an easy painless experience. They were very fair in the negotiations, and I am extremely happy with my purchase. I bet I was back four times before making my final decision and she was very good about answering all my questions. I will be starting with Rydell for my next purchase.

I took my Jeep Wrangler to Rydell of Independence earlier this year to have them wire up some fog…read morelights and daytime running lights after I had called around and asked for quotes on how long something like this would take and was quoted two to three hours tops. I took it to Rydell because they are local and was under the impression that they were a reputable business. When I went to pick up my Jeep after they had finished the wiring, I started it noticed that my abs sensor and traction control lights were now illuminated on my dash, when they had not been before. I immediately went inside brought it to the attention of Laura, their service rep. She had to bring it inside and kept saying that it had to be a coincidence. It was end of the workday and her tech had already left, so she hooked up the diagnostic tool and it showed that I had a bad driver side speed sensor. She was adamant that the wiring they had done was nowhere near the sensor and offered to show me where he was working underneath the hood. After she showed me and we closed the hood I noticed scratch on the hood of my jeep that was not previously there. When I asked about it, she stated that she didn't know how that could have happened unless it was during the car wash. I didn't bring my Jeep to get washed, I brought her to have some lights wired up. Then another service rep came over asked what's going on. We explained the situation to him and he assured me that they would take care of that scratch. Laura offered to come get my Jeep the next day and have the tech take a look at it and figure out what was causing the traction control and ABS lights to be on. I asked if this was going to cost me more and was told that if they found it not to be their fault, then yes. I told her I would bring my Jeep in myself and went ahead and scheduled the repair on the scratch. When I got home, I took a look under the hood and noticed that the tech hadn't remounted my horn after removing it for the wiring job. Honestly after all of this, I didn't feel comfortable having them look at my Jeep, so I called the next day and cancelled the diagnostic repair. I then took it to a local mechanic who ended up replacing the speed sensor... Lights still on. Then the next step, replace the wheel bearing(not cheep)... Lights STILL on. Then they discovered the problem. The fog lights had been directly wired into the ABS system. I then contacted Laura at Rydell about the situation. She scheduled me for a fix on the wiring, telling me that the same tech wouldn't be working on it because he would be in school that day and that she was going to have their "master tech" do it. When I picked my Jeep up I noticed the invoice said 1 hour labor. That's funny, because they charged me for 5 -6 hrs the first time. After all was said and done, I tried contacting the service manager repeatedly about some sort of financial kickback because now I'm down roughly $1,500 for something that should have cost me $300 and some change. After two weeks I finally get ahold of him. This guy sure had an "answer" for everything. He lies and says he's been trying to reach me, but I hadn't had a single missed call. Then he says that it took longer than one hour the second time, but the tech only logged in for an hour because he knew he wasn't getting paid and they cut me a break the first time. That it actually took close to 7 hours. I call b.s. He also stated that the wiring diagram from Mopar was wrong. Really?! Yeeeeaaahhh ok buddy. Long story short, they got my money and weren't going to give any back even though they had some serious shortcomings. Also probably worth mentioning that, during the process, they also managed to unhook one of my fender flare marker lights. I've been driving around with just one of them being functional, because I'd rather drag my knuckles and ass across 40 grit sandpaper than to ever do business with Rydell of Independence again.

My son, who is attending UNI, had car problems that left him stranded with no knowledge of local…read moreautomotive repair businesses. We called Rasmusson's and had great service from the first phone call, until 15 minutes later when Randy (the smaller version Randy I was told). Randy was a great help in options for repair and local advice he shared. Having your car break down is never fun, but receiving excellent service from invested people and a company that employs quality - it makes a huge impact. Thank you from Alex, Jeremy, and Dave

On a Sunday, I called that I blew a tire and needed roadside assistance. The lady who answered the…read morephone was extremely nice and did tell me that the truck was about 30 minutes away pulling another vehicle out of the ditch so I would have to wait a little bit. I said I had a four-year-old in the car so I would try to maybe call around still but to plan on getting me and I would call he back IF I found someone else. Gave her my name and number and she told me she would call me when they were on their way. About an hour later, my car AC wasn't keeping up because it was a real feel of 102 out. Like I mentioned I had a four-year-old in the car so I was starting to get concerned about heat. A little over an hour after my original call I called back and no answer. I left a voicemail asking about an ETA so I can figure out a Plan B with my child. I ended up finding a friend to pick me up, and I left my car on the side of the road. Two hours after my original call, I was home, but I was still trying to get a hold of them to tow my car. I called and left another voicemail stating I was home, but I would still need my car to be towed so they could call me back. Called them again 1 hour later. No answer and still no call back. They have my number from the original call as well as I've left it in two voicemails now. I called again another hour later. No answer. Finally after five hours and 6 unanswered calls I called and left a voicemail that I no longer needed their service. Yes I knew they were on another call but it was 30 minutes away. I waited plenty long enough and still after I got home I was going to use them to tow my car. I am now writing this 24 hours later and I have never heard from anyone not even an apology from the company. It was a Sunday so less people working I get, I called other places and they were just as long as waits so I get it. But not ONE call back or update. Even now not an explanation of what happened. I went with Sheetz Towing and they had my car towed within a hour. Also noting this started at 2:30pm, they are 24/7 and this was not a middle of the night situation.