I would give 0 stars if possible. They installed a belt and pulleys in December. Belt broke 80…read moremiles later leaving my wife stranded in Cedar Rapids. Had to have belt replaced roadside, and it is extremely loud due to the old belt melted in the pulleys. Priority 1 denied any fault and said it was the alternator. No offer to compensate for the additional belt or labor incurred on roadside. Never going back!!

Liars. Bought a car here and they said the car was good. Car had tons of problems. The salesperson…read morewas also rude after I talked to him abt the car needing a lot of repairs. Dont go here!

Stay away!! First off, I'm an auto mechanic in Norwalk. My girlfriend's car broke down in Cedar…read moreFalls. She had it towed to this shop. They "diagnosed" it as a blown motor. I had a very hard time believing that so we told them I was coming to pick her car up with a trailer the following weekend. They then tell us that they will be charging like $20 a day for the car to sit in their lot. Long story short, we had AAA tow it from their shop to the one I work at in Norwalk. They had told us that oil was everywhere under the hood and the motor was toast. I checked it out and found coolant everywhere, not oil. I then found that the water pump had locked up causing the timing belt to melt and shred itself which ultimately caused the motor to jump time and not run. I spent a little over $200 on a timing belt kit and fixed the car no problem instead of listening to their nonsense and putting a whole new motor in it which would have cost thousands!

Staff and service awesome!! Very honest!! Service charge is fair and worth every penny!! The guys…read morestand by their work. Need a secretary to answer their phone!!!

Nice people that work there got me in and out with my oil change. Would definitely recommendread more

They do the work and stand behind it. Friendly staff and usually go the extra mile for customers.read more

This business provided me the best auto repair experience I have ever experienced. You know as a…read morewoman you are always leery of shopping for service. But what I received today from the phone call making the appointment and then the service man who walked me around my vehicle and showed me everything that was wrong!!! There were no hidden prices everything was just as he quoted. If you have ANY automobile problems Tuffy's on Ansbrough is definitely the place.Thanks Alex and your team I will definitely be back . I recommend anyone with auto problems to go see them

I've had an amazing experience at Tuffy's in Wloo. They went above and beyond to fix my car and…read morehelp with payment options. Just wonderful customer service and auto-repair experience.

To start this off, my car needed two new back tires. They were getting in the "potentially illegal"…read morezone because their tread was so worn. (Fun fact! It's illegal in some areas to drive without at least 2/32 of your tread left.) Anyway, my local dealer quoted me $500+ to replace both tires including tire cost and labor cost. For two tires. Ouchies. So, I was pretty quick to run nearly-screaming the other way. After hearing dubious stories about some other tire stores as well as doing some checking into online reviews, the 5th Street Tire Co came up having good reviews. I gave them a call as I wanted a same-day appointment, and they gave me their earliest available time. It was an hour later than I could make it. I asked for an earlier time, and they said "Okay. We'll make it work." Yay! Their quoted price was $350 which was definitely a nice price break compared to what my dealer wanted. They said it would take less than an hour. When it came time for my appointment, I showed up a half-hour earlier just in case they could fit me in earlier. It took a bit of time for someone to show up at the front desk, but once they did, they were super helpful and assured me it'd be next in queue. They have a small waiting area that was showing a soap opera. It's definitely not the "highest" quality of seating or anything, but it was more comfortable than other places I've been, and it was quite and comfortable enough to read a book I'd brought. I did take a short stroll outside, but the nearby residential neighborhood struck me as slightly concerning, so I'm not sure I'd recommend taking a walk unless you're familiar with the neighborhood. Despite dropping it off a half-hour earlier, they still had my tires changed, rotated, and ready within an hour - and get this! It ended up only being $250! I pretty much cut my original quoted price in half, and they did a fantastic job. Throughout the entire process, they were extremely friendly and accommodating, and nobody once tried to upsell me anything. Nobody tried to fake me into purchasing new brakes, getting the oil changed (though that would have been warranted since it's due for a new change in 200 miles), or anything. Nothing about it felt "shady", and I never once felt anything but respected as a customer. Very impressed compared to the horror stories I always hear about tire places. Everyone was courteous, extremely happy to work around my schedule, and really friendly. I'm super, duper happy with my service here, and I will go out of my way to buy tires here again in the future.

I was looking around for a good deal on a tire rotation and oil change. Called last Wednesday and…read morewas able to get in the same day. Parking is a little weird and confusing, but the people are really nice and helpful. Got there at 1:30pm and was done and out the door in 38 minutes. They even added a coupon to my transaction so I didnt have to pay more that day. My total came to be 61.37 for a synethic oil change and tire rotation. I also dont agree with a previous persons reveiw about the neighborhood being iffy. This place is right near downtown Waterloo, within walking distance! Will totally being coming back here!

I have been going here for years and I think I'll be looking elsewhere or doing it myself from now…read moreon. The whole reason I went there was because they did a good job servicing my vehicle and they would wash the inside of the windows along with a touch up vacuum. Not only have prices increased but service decreased. Very Sad!

Back again with my daughters car. These guys are thorough and professional, they did an excellent…read morejob with oil change, air filter, tire rotation. Great value, thanks Scott and the guys, see you next time!

I dont know if it was broke or what... never did the passenger side of the car...car was still…read moredirty and this was the $12 wash.

Needed out of routine help with oil. They went out of their way to help us as we were from out of…read moretown. They listened to us and immediately did what we asked. Very nice Jiffy Lube. Great customer service.

Outrageously priced oil change. They didn't lube any of the chassis points. And they tried to get…read moreme to replace two license plate lights that were not out for $15.99 each. And the shop was filthy. Avoid these guys

We needed to have the catalytic converter replaced on our 15-year-old Honda Accord. The local…read moredealer had advised us to find somebody else to do the work because he said Honda charges a lot for catalytic converters. We called Tuffy, talked to Todd Williamson, and got what we thought was a reasonable quote, took the car in on the following Saturday, and they were very quick with the replacement. They also caught a few other things that needed attention and we authorized them to go ahead with those. I was very impressed with their professionalism and I highly recommend them.

Cedar Falls Tuffys is the worst auto shop I have ever been to. we had our can towed there because…read moreit wouldn't start. they said it needed a new starter. we got it home and it wouldn't start. we towed it back there, they fixed some wiring to the starter and said we might need a new battery. We got it home and the next time we used it, it didn't start. we called them and they said we need to try to jump it before towing it again, as it must be a defective battery since we didn't get it from them. I said I will NOT be towing it again. We towed it somewhere else and they said it needed a new starter. sparks were flying everywhere from it. Tuffys will NOT stand by their shoddy work.

I am always grateful for the help I get with my car at advance automotive. Just needed a new…read morebattery and advanced automotive recommended a company for towing and were able to get my car in faster than they had originally anticipated. So happy they were recommended to me.

Great shop! Wont take my vehicles anywhere else. Family owned and operated and always honest!read more