We just purchase a new car from Chris Onett His service was outstanding He was attentive and answered all our questions We left as very happy customers. Thank you so much Debbie read more

I always bring my 2021 truck here to get my oil changes. I asked if they could fix my door handle. The little plastic piece popped off. They said the bracket inside the door was broken and that part was $50 to replace, $20 for garage fee, and $350 for labor. There was no way I was going to pay that! Went home and ripped off my inside door panel, got to the bracket and it was NOT broken! I was able to fix my door handle in a couple of hours, and saved myself $450. The point of this review is DON'T always trust their service!!! Get a second opinion. read more

Commonwealth Chevrolet - Truck door handle. - Auto Repair Near Me - Lawrence, Massachusetts

Commonwealth Chevrolet Service department is corrupt, soaked with thievery, and will overcharge anyone who goes there for service. I bought a brand new wheel for my car and they put a crappy wheel on the back door, passenger side. They charged $2500 for regular maintenance! I brought our car in a third time for a massive oil leak. They kept the car for two days and then they said there was no oil leak. That was a tremendous lie. Then they made me pay the diagnostic fee! CROOKS! read more

Buyers beware!! I would not recommend this dealership to my worst enemy. They are thieves and liars. They will not refund my $1000.00 deposit for a vehicle that they were over charging me. MSRP sticker price $54.300. They were charging for a used 2021 Chevy Tahoe $60,000. I could get a brand new 2022 Chevy Tahoe for $54,300.with no miles. Also they were over charging for document preparation $483.00 when other dealerships charge $190.00. Look else where. Now I know why they have so many negative reviews! I don't know how these scam artists are still in business. read more

Took my truck to Commonwealth for an oil change, tire sensor issue, got a phone call, a/c belt needs to be replaced gave the ok to replace. Got another call, I got another oil leak, told them not to fix. -- Problems with Service-- 1) they reset the monitor instead of replacing bad sensor. (Day later came on ) 2) I was charged $135, tech is not sure it's coming from. Told them not to fix, I'll consider it after the holiday season. 3) few years ago dropped off same vehicle for idling issue code, was charged $400+ dollars, said it was not fixed. I had to bring to a local mechanic. You may ask why did I go back - convenience. They have a shuttle for my wife to get back home. Please do yourself a favor, don't think like I did bigger dealership, better workmanship. read more

5 stars on the sales team and the general manager. They were alot of fun and they made my purchase as easy as 1,2,3. I was shopping around for a new pick up as I been doing my research, I realized that what Commonwealths motto is shop us last they stand by their word. I checked alot of dealerships priced out every detail and by far they went above and beyond to give me the best price guaranteed. Raul and his GM were great and professional. I did edit my review, due the the concern of Commonwealth motors, I was asked politely to edit what I wrote about my experience. Hope they shape up their ways. As I do have my original review saved. I am still happy with my new vehicle purchase. read more

Commonwealth Chevrolet - My new toy 2016 chevy - Auto Repair Near Me - Lawrence, Massachusetts

Purchased a used Pontiac from Commonwelth Motors on 8/13/18, on 9/24/18 got a check engine light brought it in on 9/25/18. Turns out the car needs a new catalytic converter and possibly a torque converter. (They reset the light and said if it comes back on I would need a torque)The car being 10 days over the 30 day warranty neither repair is covered. Extremely disappointed in the way this has been handled, from the sales person to service department to manager all have been less then helpful. We were told yesterday that if we didn't want to pay for the repairs, we could always turn in the car and purchase new, absolutely unacceptable. Also said that legally they are under no obligation to help us, while that is true you would think that morally and for the happiness of the customer they would make an offer to help. As a second time purchaser from Commonwelth Motors, I will say this will be my last. I would never recommend this establishment to anyone as they don't stand behind the used vehicles that they sell. "Shop us last" shop them first but DO NOT make a purchase. read more

HORRIBLE! I tried to buy a Chevy truck for my son in the Air Force. First they would not take a any money off the internet price...ok I asked if they would do a deal on a bed cover & installation, after 45 minutes and the the two "Managers" yelling & screaming at the salesman for even asking they agreed to take of $15.00 off a $500. option, I passed on the cover and told them I just would order it online. So I agreed to the full price and then I was told I needed to leave a $5000.00 NON-REFUNDABLE deposit. I told them that my son has the financing set up, we just needed 4 days to get them paid. During this 2 hour pain fest I asked the manager to please turn down the music in the showroom, he laughed and made a very nasty remark. So I tore up the check and vowed never to return to this hell hole. The two managers are not customer friendly and need to be terminated, unless this how the owners want the customers treated. read more

I purchased a new vehicle at Commonwealth Chevy last week. The sales associate, Lexi, was extremely responsive and did not waste my time. I was up front and told her what I wanted and that I didn't want to keep going back and forth. She communicated my requests and within a short time I was handed off to Mike in the business office to review my financing. Even though it was a busy night he took the time to explain everything to me, was friendly and did not force me into any add ons that I wasn't comfortable with. Throughout the week I was able to communicate with both Lexi and Mike and always felt like my concerns and questions were a priority. Overall it was a good experience. read more

My first vehicle I bought from them went smoothly. This time around not so much, the worst customer service I've ever received. After giving a deposit the sales manager and sale associate I was working with were MIA. Needless to say I found my vehicle else where within days, and great customer service to boot. I just hope other customers have a better experience than I did. read more

I have had many vehicles over the years and have also had my share of service. Today I called commonwealth service and asked if they were open on Saturday and was told yes. I then asked if I left my Avalanche early in am if they could check codes that were causing it to fail inspection, the girl on the phone said if I leave it for the day they will try to get to it. What kind of answer is that? This company has gone way down hill in my opinion, I'm not a fan. After reconsideration, I feel that I may have had unreasonable expectations of Commonwealth motors. I think my greatest frustration was that I would have left my vehicle an entire day without it being seen. Less than a week prior they serviced my wife's suburban which I purchased new from the dealership and they did the repairs the same day. Although the repairs were over the estimate by a few hundred dollars, the vehicle was repaired and done within a reasonable timeframe and done properly. Social media should not be taken on face value because a disgruntled individual can freely discredit a business impulsively and out of frustration. I regret my harshness in my review of a dealership that otherwise enjoys an excellent reputation. read more

The sales manager Dennis Millman was a complete jerk. I went there with my father to buy a truck (for him) we had a deal going, then it changed and my dad didn't feel comfortable anymore..He refused to give me 69 yr old father his deposit back. This guy sat there smug and condescending like we owed him.... very very bad salesman..... would never tell anyone to go there... complete disrespectful to me and my father read more

Commonwealth Chevrolet - This is the response I got on their FB page - Auto Repair Near Me - Lawrence, Massachusetts

I drive a jeep but I always get my oil change and inspection sticker done here! The service is outstanding and prices are very reasonable. They also give me a free tire rotation! read more

Slow Service & Poor Communication I had purchased my Silverado 1500 and several years ago and used to get the car service there until they starting telling me things needed to be fixed and when brought to a different service garage they did not find any problems. I needed new tires and they had good pricing and a rebate for Goodyear Tires. So I thought I would give them a shot. How could they screw up mounting four tires. I made a 07:00 AM appointment but was able to drop it off the afternoon before. They told me it would take about two hours. I called at 09:00 AM and it was not done. They did not complete the service until 12:30 PM. When I picked up the truck I found they put on the wrong tires. When I brought this to their attention they told me the tires I wanted were not in stock even though they confirmed they were when I called in. They just decided to put on different tires without even calling me. Although they did call me to tell me the sway bar linkage was loose. I told them I would wait on replacing them. I read through the invoice I discovered one sway bar linkage was loose the other side was broken. Not what they told me on the phone. Now I have to have mount the correct tires and I not sure I can trust them to fix the sway bar linkage. read more

The services department only know how to replaced part not for repair, they charged me$40 just to replaced a brake lightbulb. If you wants to spend a lot of money for very little works. This is the place. I spend $5000 to repair my 2009 truck, 3 months later engine light came on, they told me I need to replaced more parts another$1200. If you need your car fix, this will be the last place on earth to your car to repair. read more

Yesterday was my first service experience and I was happy with how easy it was. Sarah was really helpful and my car was ready within a couple of hours, after both routine maintenance and a recall campaign. Since leasing my 2016 Trax in May, I have been very pleased with my choice in Commonwealth Chevrolet! read more

Place fucking sucks. I vowed to never buy from them again but my father convinced me that I should buy a new truck from them. I found one online for the price I liked and when I got there and checked it out and was ready to buy it they raised the price by almost ten grand. I bought three vehicles from them already but never again. They are notorious for false advertising! Fuck that place! Do not go there people!!!!! read more

Silverado truck broke down just outside of the dealership, so I brought it over to them. Service department got me in very quickly, but ouch! Double the part cost and double the labor cost. Don't get me wrong, I appreciate a mechanic near by, but this place is raking it in on the poor and downhearted. Then I get taxed on top of the labor cost! WTF is that? how do I get a tax on labor and part costs? The whole job should have cost half. I called a couple of other garages for estimates and confirmed. read more

Please call me to get the full story, that's not what happened with your employess. I was told they had a car for me

Every complaint about taking your vehicle to the dealer to be serviced is true at Commonwealth Chevrolet. It's basically a 'CYA' approach to get the most $ from the customer with no regard to clear communication from the whole service team. The service underwriters said 1 thing to me, the technician tells me the decision was made using his 'discretion' and the service manager claimed not to know anything using his own story to validate their oversight in a state inspection issue. Yep, I'm done! Hello, independent business owners who care about their customers. AND my next (soon) vehicle won't be a Chevy. read more

I could not be happier with the service I get from Commonwealth. The staff is ALWAYS helpful and courteous and you could eat off the floors in the garage. They take great pride in customer satisfaction and it shows. For an honest and trustworthy service, I don't need to shop anywhere else. Commonwealth is for me. Thank you Mr. Taylor. You run a great shop. read more

I wouldn't go anywhere else ever! I recommend everyone I know to go to Commonwealth. I purchased 2 vehicles from them and always amazing service, quality cars and super staff. read more

We went looking for a Chevy truck to lease for my son. He had called earlier and spoke to a Hector. My son specifically mentioned to Hector that he wanted to be in the $400/month range for his payment. Hector said..."Sure...no problem...we should be able to do that. Come on down!" We went down that evening...and after 2 hours at the dealership with Raul, who was very nice to us, they told us their computer system was down and could not give us a payment schedule for the vehicle we incurred about. They told us to go home and that they would call my son the next day. He waited and waited for Raul to call...nothing! He called the dealership himself when he had time at work...and they said the computer system was still down. They had finally called my son later in the day and told him the monthly payment would be ~ $630/month. My son said....really! Hector told him they would be around the $400/month range. How did they come up with $630? To begin with...the truck was a bare- bones 2018 2500HD....with a sale price of ~$38K. He was putting $6K down... We find it very hard to believe that a payment of $630/Month for a lease was accurate. Isn't that what they call "bait and switch" in this industry?? Needless to say, my son was very heartbroken and did not feel like much effort went into getting his sale and working around earning his business. He told Raul to forget the deal...and that Commonwealth Chevy had wasted his time and mine. He did however, find a nicely loaded 2019 GMC Sierra 2500HD at another dealership with his payment around the $400/month range that he was looking for.....and is very happy! Our experience at this dealership did not impress us at all. So...our moral of the story......Shop Commonwealth first....because you will end up shopping elsewhere later! read more

Despite some conflicting reviews I really enjoyed my experience at Commonwealth Chevy. I just purchased my vehicle over the weekend and picked it up today. They were really laid back to work with and were able to work with me and my credit. I overall enjoyed the experience and glad I tried it out so I can form my own opinion!! read more

I bought a car one year ago from chevy commonwelth motors at 80,000 miles for 14,000 dollars. Almost everything in the engine has needed to be replaced and my answer was "well that's what you get for what you paid for" be careful shopping here they are looking out for the interest of themselves, it is in lawrence ma so in reality I got what I got because where I shopped for my car read more

This was as pleasant a car buying experience as I've ever had. The price was fair and the process efficient. Paul Kazalski was great. He went far above what was expected. He even used his personal time to run my DMV-1 form to the registry so that my daughter could get her car that day as the 'runner' had already departed for the day's run. With him doing this, he prevented her having to wait until Monday to take delivery. read more

Never gets back to me as promised- I leased my chevy back in oct 2013 and had no complaints, even wrote a positive review. Now fast forward to my lease end deals- sales person reached out to me in June when my least wasn't up until January to try to get me to trade in early. (I am sure for his benefit not mine) When I explained my situation how I went over mileage and needed to know what options I had; he still had me come in to test drive a car but he wasn't available for the appointment he made with me and had one of the other sale guys show me cars and was basically a waste of my time because he didn't know I was over mileage and wasn't able to give me any options I might have. Suddenly after that, he wasn't at all helpful. Kept putting me off saying he had to check with a guy who might have coupons for me. Never got a call back again. Its now a few months later and my least is ending this month. I have not heard from them again so I called to find out what I needed to do on their end to buy out my least. Sure enough-he claims he doesn't know and needs to talk to his guy and he would call me RIGHT back. Never did. How you call car sales your profession and you don't know how to educate your customers is beyond me. Moving on, I am able to deal with my buy out through GM Financial and will not have to call back there again to get now here. Lesson learned, if it helps his paycheck he will help you. If not, don't bother with this place. Unprofessional if you ask me. read more

Brought my car in for a service because I was getting a warning about my engine overheating, despite the fact that the engine was not in fact overheating. They tried to tell me that the cylinder head on my engine had melted and it would cost nearly 5k to replace. Skeptical, I had the car looked at by three other mechanics who told me the same thing, the cylinder head was fine and the fan needed to be replaced. The other mechanics were in shock that I was given such a blatantly wrong diagnostic. This isn't the first time I've brought my car here for a service and they failed to diagnose the issue properly. Shame on me for not going somewhere else sooner but it's painfully clear that this place doesn't care about service and is only concerned with how much money it can extort from its customers. Not surprisingly, the dealership refused to refund the diagnostic fee even though it was clearly wrong. I wouldn't recommend coming here unless you want to be extorted for every last dollar they can squeeze out of you while receiving substandard service. This place is a joke. read more

We found some cars we wanted to check out online and drove up to Commonwealth. We started in VW section and then made way to Chevy. Jeff was patient and knowledgeable, making the buying experience easy. read more

I visited the dealership with my parents who were looking for a used second car for themselves. After a day of countless dealerships that were looking more for a commission on a sale as opposed to what my parents needed in a car for what they could afford. We decided to visit Commonwealth to see if they could live up to their slogan. Well, they didn't live up to it...they exceeded it. My reason for writing this review? I, who was not in the market for a car at the time, fell in love with a car my parents test drove but weren't sure about. Needless to say, Jim's understanding and laid back, non pushy approach made it so that not only did my parents find a vehicle that day, but I ended up signing papers for the car I fell in love with, but feared I could not afford. I won't shop anywhere else for my vehicle needs as long as Mr. Kowalik is selling vehicles. I recommend his service to everyone who compliments my choice of vehicle! I miss my old car, but am falling in love with the newer one each minute I drive her! All thanks to Jim! read more

Bought a jeep used. They just put an inspection sticker on it even though it had numerous safety issues. Complained about the crack in windshield and tail light out and the manager said light bulbs are a dollar and your insurance will fix the glass. Had to go to the dealership 3 times with issues. On the upside the finance manager was awesome. Explained everything and did his best to get me the best rate. Will not be back. Judging by how empty the place was it probably won't be around next time I need a car. read more

I usually don't write reviews, but I thought this deserved one. I bought a used car from Commonwealth Chevrolet. First day, driving it home, it starts to over heat. I pulled over and waited for it to cool down. Did this all the way home. I believe there was an air bubble in the in the system that caused it to over heat, because I brought it back to them the next day and all they did was add coolant. Then I drive home, about 2 weeks later I start getting a code for P0344, Cam shaft intermittent signal. Bring it back to them. Pay for a rental car for two days, all they do is clear the code, charge me $120.00 and say there's nothing wrong. I proceeded to say that it will come back on in a day or two, which it does. The CEL comes on and off constantly. Now its on constantly with a P0016 code and wont rev past 4000 RPM. I am bringing it to another dealer to get looked at. Point of this review, never buy a used car from Commonwealth Chevy, They sell crap that come into the shop with many issues, as I was notified, the car came in with the P0344 code when it was traded in. I currently have a $18,000.00 car loan, for a car that is pretty much inoperable in its current state. read more

Chris Drew and the staff at Commonwealth Chevrolet made our car purchasing experience great. Chris was very knowledgeable and helpful in our selection of a 2014 Malibu. read more

I just purchased a new car from Commonwealth motors. Chris Drew, the salesman, made sure everything moved smoothly, He was helpful without being pushy, read more

I have to say, I very rarely write reviews. I hate complaining. But I spent 2.5 hours at Commonwealth Motors on Saturday. My husband and I are expecting our second child, and we needed a bigger car. We were looking at the Chevy traverse. My husband had spoken to someone over the phone, who was very nice and guided us in the direction we needed to be in. However, my experiance with our sales man was very different. At first, I liked him. He shook both of our hands and was very nice. When we started to talk business things changed. He never ran mine or my husbands credit before he started talking numbers. When he gave us a quote it was far more than we wanted to spend. Commonwealth has 5 dealerships, so when the numbers did not work for the car we wanted, we wanted to check out Kia. Well, lets just say our sales guy now wanted to sabbotage our sale. We test drove 2 different KIA's, and we would have be sold on them. However, John our sales guy went up to the manager, and they talked for a while. Probably how the Red Sox played the night before, because he came back and said that if we wanted to lease a KIA we could not have a co signer unless they lived with us, and the monthly bill would be $590 to lease. Well JOhn, you lost our business. I called the same KIA later that day. I told them I had very bad credit and would need a co signer. I let them know our co signer resided in a different address and they assured me that would not be a problem. Needless to say we eneded up with a different CHEVY dealership. Got the exact car we wanted, at the price we wanted, with no co signer. Do NOT SHOP THEM LAST, YOU WILL NOT LOVE THEM. They did not want to work with us at all. read more

If you like wasting your time go to Commonwealth Chevrolet!!!!!!! I worked with a sales person named Tyler Sierfred. Tyler gave me a price for a 2011 Tahoe Ltz. I drove over an hour to get there to have him tell me that the price he gave me on the phone was to get me to the show room so we could haggle a price with them. "they call this lowballing" The price was all most $2,000.00 more then the price he gave me on the phone,a good dealership will tell you the price they are asking for and then you can try to get a better price from them when you look at the car. Then the sales manager comes over to me and try's to tell me that he never gave me that price. Keep in mind the only person I talked with was Tyler. Maybe the managers should teach there sales people how to treat there customers stop wringing that bell we hear on there commercials. There commercials tell you to shop them last, well I would not shop them at all!!!! In 2013 this is not the way to do business. GOOD LUCK read more

I had a great experience this week buying a Chevy Silverado 1500 pickup. I've owned different types of pickup trucks over the years but never a Chevy. I decided to check them out, looked at dealerships in the area, and discovered that Commonwealth had twice as many 1500s available for me to look at than anyone else. Entering the dealership I was greeted by Chris Drew who asked what I was looking for and next asked what I needed and wanted in a truck. This helped us focus on what engine/tow options and accessories were needed. I was impressed Chris wasn't giving the "hard sell" and that he only showed me what I wanted. After we agreed on a truck, the trade-in value on my current truck (I was happy with the amount, no need for haggling), Chris handed me off the the financing folks who were very efficient and helpful in getting a great rate. I love both the truck and the dealership and look forward to dealing with them, both for service and new vehicles in the future. read more