Great pick up and drop off to my sons school and home. The care and safety was first class. We…read morealso used DTS for airport shuttle and events

From the owner: We are a full transportation service, offering customer pickup, Non Emergency Medical…read moreTransportation, NEMT, Child and school pick up and drop off, Airport shuttle, limo services and Elderly care and drop off

I reserved our trip online with my international credit card (flying in from Sweden). The driver's…read morecard reader didn't accept international cards. Others in my party offered up 2 seperate US credit cards and that didn't work either. I asked him to call the head office and he refused. I am not sure if he wanted cash or what was happening. We removed our bags and sorted out other transportation. I called the office later and receptionist was willing to run card manually through phone. But driver had already left by then. He lost $450 that day because of a faulty card reader.

I used East Bay Shuttle twice so far this summer for trips to SFO from the far east bay. My groups…read morewere 7 people, 3 cats plus luggage and then 8 people with luggage. After getting multiple quotes from transport companies we went with East Bay Shuttle. They were early both times, very polite and helpful. My family felt very safe and comfortable both times. I plan on using them next month as well. I highly recommend them!

I usually use this service only for when I have to go on business trips (about once a year). This…read moretime I used for personal family trip. We spoke with Yad and was able to book him for a van for six people the day before we were to leave. So last minute of us but he was more than willing to accommodate us. It is so nice how Yad remembers me too! Very sweet guy and punctual too which is what I truly appreciate. My family were happy because they didn't have to worry about driving to the airport and figuring out where to park. The biggest thing was that he comes right to your door and you can sleep the entire ride. Thanks Yad for your wonderful service!!

Exceptional service, hands down…read more They provided airport service to SF for us during the extreme hours of about 3:30AM and Midnight for the return transport. They were early both times, which is awesome. Being on time is obviously important, but to be early to an appointment speaks more to me about their promptness. The day before we came back to the US, we got a message from Yad asking if our flight details hadn't changed. So that was great knowing they didn't forget about is 2 weeks later. :) Very professional and nice driver, Yad was. They even provide wine tour service as well. Will definitely spread the word to our family and friends. I'm very happy with their service!

Had a late night ride from these guys. My driver forced me to use a particular ATM (they don't…read moretake credit cards) even though mine was around the corner. He gave the other people a deal when more passengers showed up but refused to discount the price he quoted me to get home. When he dropped me off, he wouldn't make change for me or give me back my second $20 bill to get change myself. That's called stealing where I come from. Don't take this shuttle.

Do not use this company. I used them from Oakland Airport to downtown San Francisco and back…read more From the airport, the driver was nice but drove like a maniac. For the way back to the airport, I was 10 minutes late and they had already left...they then proceeded to charge me the full fare back to the airport ($50) onto my credit card. I understand a late fee, but the entire charge for being only 10 minutes late...I don't think so. Find a better service.

Used the service in Denver with no problem. Landed in Oakland, called in, they said 10 minutes…read moreuntil the shuttle would be there. It was 25. Then sat there for another 40 minutes waiting for his other fares to show up. Would have been totally worth the extra $30 to take a cab direct to my hotel. Skip this service.

From the owner: Transportation services from your location to your destination…read more Affordable San Francisco Bay-area Transportation Services We pride ourselves on meeting our customer's needs.Providing the best price/service.Guaranteed 24/7 all local Transportation Services

Booked an 8:15 pickup to go to SFO international When they…read morewere 10 min late we tried calling no one answered after about 20 min late we got someone that said the driver would be there in 20 min. They had actually called an Uber for us. Not one of their drivers.

Great company, good service, fantastic drivers…read more Shout out to Ray, who I chartered more or less at the last minute for a birthday party I was throwing in late September, thanks for taking care of us! I booked our driver and a 6-seater Escalade for evening via Yelp so my friends and I could enjoy the party without needing to worry about getting home safely or needing to arrange multiple rides via Lyft/Uber. The booking was on very short notice and the coordinator, Priscilla, was very helpful in braking down their rates and vehicle inventory. Thanks Priscilla! Ray, our driver, was a consummate professional. Great service, pleasant to talk to, and did a fantastic job shuttling us around San Francisco on a Saturday night. I can only imagine the hoops he had to jump through to park that monster of a car while my friends and I were enjoying our night on the town. Ray drove us all around the city and the east bay over the course of our evening. He did well dealing with late night traffic and city driving; the ride was smooth and we didn't have any close calls or scares that I sometimes get with the odd rideshare driver. What I paid for the excellent service was actually a bit less than I was expecting. The terms of the booking stipulated extra fees for drop-offs or stops outside of the pickup/dropoff location. Given we had been all around San Francisco and traveled through the east bay to drop off one of our party, I was pleasantly surprised to see that one stop was waived from the final bill. Overall a great experience. I'll be reaching out out to Red Eye whenever I need a professional driver again.

Bait & Switch Practice:…read more I was quoted for a stretch limousine to take my family to Napa Valley on Oct 17th, 2021 and instead was sent a "Ford transit non luxury shuttle" without prior notice. The driver claimed he had only been dispatched that same morning before our 8am pickup and said I would have to resolve the dispute with management after our trip, so I documented the hourly rate dispute directly on the invoice the driver asked me to sign. After our trip, I called and left message to speak with management, stating a need to adjust the hourly rate quoted for a stretch limousine due to the unplanned vehicle change to a non luxury van. Two weeks later, without returning my call, they billed my credit card for additional time used at the disputed hourly stretch limousine rate. I called to discuss the disputed additional fee and asked Tanya to speak with a manager and instead got an email response from their manager Bobby falsely claiming that they sent email confirmation of a vehicle change in advance and also falsely claiming this was the first time they were hearing that the vehicle was wrong. Bobby quoted their policy to send confirmations in-advance, but refused to produce evidence they had done so, and threatened to report me to the "PUC" if I dispute their charges. I could not be more disappointed and they clearly demonstrate no interest in resolving service or billing errors. True Elegance Worldwide dba Napa Shuttle & Limousines' business practices are unethical.

If I could give this company -91480234 stars I would…read more I booked this company for my bachelorette party and a day after my booking was completed, and 5 days before my party, I got an email that my reservation was cancelled. I called and a very angry man started screaming at me when I was explaining how big of an issue this was. He then hung up on me while I was explaining how inconvenient and random this cancellation was. The people who run this company are unhinged, unreliable, untrustworthy and worst of all - out of control and completely disrespectful. They do not care about your event or anything of the sort, they are heartless and extremely vile.

VOLUNTEER ROLLING CHECK-IN…read more Usually when I take Southwest to Las Vegas I check-in my luggage for convenience. This afternoon I took Flight 818 to Las Vegas. Since Southwest charges $45 for check-in luggage I decided to have my rolling luggage as a carry-on. An announcement by one the Southwest flight agents at Gate 30 said that Flight 818 is fully booked and there will be limited bin space overhead. He asked for 14 volunteers with rolling luggage who wanted to check-in at no charge. I volunteered. So I ended up saving $45 to not check-in and volunteered to have my roller luggage check-in for free.

I flew out of here after visiting Northern California and it was pretty smooth, although it was…read more4:30am. Checking a bag was a breeze in the priority lane, and the regular line wasn't super long, but there were people even at that hour. Boarding was also smooth with the numbered zones and assigned seating. The Oakland gate areas are super small thought with a limited amount of seating. I'd imagine on a busy travel day, working your way to your gate could be an issue. It's probably the least appealing gate area of any Southwest terminal I've been in. Luckily, I wasn't there long.