Gulten, our driver, arrived right on time and was very accommodating and patient with our rowdy group of 15. Limo/bus was very clean and extremely comfortable. Will definitely use Napa Shuttle & Limousines again. read more

Bait & Switch Practice: I was quoted for a stretch limousine to take my family to Napa Valley on Oct 17th, 2021 and instead was sent a "Ford transit non luxury shuttle" without prior notice. The driver claimed he had only been dispatched that same morning before our 8am pickup and said I would have to resolve the dispute with management after our trip, so I documented the hourly rate dispute directly on the invoice the driver asked me to sign. After our trip, I called and left message to speak with management, stating a need to adjust the hourly rate quoted for a stretch limousine due to the unplanned vehicle change to a non luxury van. Two weeks later, without returning my call, they billed my credit card for additional time used at the disputed hourly stretch limousine rate. I called to discuss the disputed additional fee and asked Tanya to speak with a manager and instead got an email response from their manager Bobby falsely claiming that they sent email confirmation of a vehicle change in advance and also falsely claiming this was the first time they were hearing that the vehicle was wrong. Bobby quoted their policy to send confirmations in-advance, but refused to produce evidence they had done so, and threatened to report me to the "PUC" if I dispute their charges. I could not be more disappointed and they clearly demonstrate no interest in resolving service or billing errors. True Elegance Worldwide dba Napa Shuttle & Limousines' business practices are unethical. read more

If I could give this company -91480234 stars I would. I booked this company for my bachelorette party and a day after my booking was completed, and 5 days before my party, I got an email that my reservation was cancelled. I called and a very angry man started screaming at me when I was explaining how big of an issue this was. He then hung up on me while I was explaining how inconvenient and random this cancellation was. The people who run this company are unhinged, unreliable, untrustworthy and worst of all - out of control and completely disrespectful. They do not care about your event or anything of the sort, they are heartless and extremely vile. read more

Worst Limo experience.... AND worst Customer Service. WISH I COULD GIVE ZERO STARS We paid $655 for a Mercedes Sprinter Limo for a party of 8. We get in to the limo and find out the AC is broken! The driver pulls over and tries to fix it and then calls in to the company to let them know and get a replacement. He drops us off at first winery and then picks us up after. ITS THE SAME LIMO with broken AC. The temp is over 85 Degrees inside so we are all sweating like crazy! The driver says he can't switch it out and all we can do is call and ask for a refund. I still tip the driver $200 because it wasn't his fault. HOWEVER, I have called the company 6 times and have been told there are no managers or supervisors to speak to and they will have one call me back in 2-5 days.. it's been 2 months now and 6 phone calls with NO CALL BACK AT ALL and NO TYPE OF REFUND !! STAY AWAY FROM THIS CROOKED COMPANY!!!! ! read more

True Elegance was a solid choice for our transportation needs for our wedding weekend. We hired them to provide shuttles from SFO to our wedding hotel the day before our wedding and shuttles from our wedding hotel to SFO the day after our wedding. These shuttles included the 37-person executive shuttles and 12-person sprinter vans. Our guests indicated that all of the shuttles were on-time, comfortable, and safely driven. And because we were able to provide our guests with the drivers' contact information in advance, the drivers were able to answer any questions that emerged, such as requests for assistance in locating the shuttles at SFO. True Elegance's pricing was a lot more reasonable than other comparable services (particularly for their larger shuttles), and the customer support/service was very responsive via both email and telephone. If you need airport transportation services between San Francisco, Sonoma, and/or Napa for weddings, corporate parties, or other large events, then you should definitely consider True Elegance for your needs. read more

I was looking for a limo for my sisters 30th birthday and came across this yelp page. I'm glad I did. They were so helpful over the phone. Service was excellent! Our driver Nicolas was very respectful and friendly. He was on time to pick us up. I would highly recommend this company for your limo needs! We got the Mercedes sprinter limousine, it was perfect for our group of girls! It was clean and well equipped! read more

Napa Shuttle & Limousines - Sprinter limousine for 12 passengers - Limos Near Me - Napa, California

If I could give this company 0 stars I would! We booked a limo for my mom's birthday and 30 mins before they said the limo ac/power wasn't working. They subbed in a bus that was not what we expected nor liked! They ruined my moms birthday celebration and even yelled at her while she was trying to explain that we were not happy with their services! Rude and not professional! Do not make the same mistake we did and do not book with this limo company!! read more

Great experience! Shawn was a wonderful driver who was very courteous and friendly. He arrived 15 minutes early and was extremely patient with our group of 8 girls who had to make a lot of back and forth trips to retrieve forgotten items. He also made sure we made the best use of our 6 hours by giving recommendations based on our itinerary. Kudos to him! The limo was clean and supplied with champagne and glasses. Overall, great experience! read more

Napa Shuttle & Limousines - Limos Near Me - Napa, California

Used airport shuttle and driving service. Driver Ronald and everyone I spoke with via phone and email was amazing. 5 stars.

Worst experience ever. I felt baited and switched. The person I ordered the limo from promised me a limo-like experience with champagne. She said "it's nice, like a limo inside." On the day of the service, I got a barely washed "executive" shuttle van. It was like a mini bus inside with no champagne. The only thing limo-like about it was the black color of the vehicle. It was for my parents' 70th birthday party wine tour so I was beyond mortified to be so sorely disappointed. When I spoke to the manager, he did not offer me any satisfactory recourse. A minimal discount was offered. He kept repeating that I had confirmed for the sprinter limo. They didn't care about the gravity of the situation. I'll be more careful next time, but will never book with this company again. I expected professional customer service to rectify the disaster and got a defensive, indifferent response. read more

We use the service purposes for a wedding in Calistoga and they did a great job the coach was beautiful they were on time they were easy to work with and I highly recommend them for ground transportation while in the valley. read more

Bobby was our driver through Napa and we had such a great time. We highly recommend this service. They were priced reasonable, fully stocked limo, safe ride, and super clean. They let us pick any place we wanted to go and were extremely flexible. Once again, I would highly recommend because they are extremely flexible. read more

Napa Shuttle & Limousines was one of the best experiences I had booking a reservation & the limo service we received. For the first time ever, I had procrastinated on making reservations on one of the biggest weekends in Napa, the Napa Film Festival. Napa Shuttle & Limousines were my life saver! Pros: * Live person answering my inquiries * Booking reservation online SUPER EASY * Change in reservations were no hassle & stress free - had a last minute change and had to book a bigger limo * On-Time * Brand new vehicle and very clean - the stereo system and Bluetooth sync from our phone was so convenient! * Very Professional * Our driver Bobby was enthusiastic and nice * We were allowed our own food and drinks on board * Very flexible * Great Price no hidden fees Cons: * Wish I remembered the whole trip!! I would definitely use Napa Shuttle & Limousines in the future and recommend to all! read more

Fantastic Experience! From day one I worked with Bobby Mann, the owner. He immediately sent me a quote that was much lower than other services. As for the driver, Turan made the day most enjoyable. He was prompt for pickup, had great stories on the drive and had great local knowledge. The day was a little more special than that, as I proposed to my then girlfriend at Caymus Vineyards. When I told Turan, you would have thought that I was his son by the way he was so excited. Whether you need to be picked up in San Francisco or just using them for a day trip around Napa, Napa Shuttles and Limousines should be your "go to." read more

Had a great experience from start to finish with these guys! They offered competitive pricing and were able to accommodate our group of 13 in the limo bus (thanks for the surprise upgrade!!) Sean was the man; super helpful, fun and a great sport when it came to us 13 girls and our bachelorette "props!" Thanks again for everything! read more

Napa Shuttle & Limousines - Limos Near Me - Napa, California

Lame company. Booked a "flat rate" car service to SFO. Company ultimately charged my credit card 29% more than agreed upon rate. (Note: it was an early AM trip, so no traffic, etc would justify extra charge.) read more

Shawn was AMAZING! He made our wine tour so much fun! I would definitely recommend Napa Shuttles to anyone. Our limo was super clean and classy. There's nothing better than climbing into plush leather seats, blasting the AC after a looong day of boozing. It's without a doubt the best way to see wine country! The Champagne was a fantastic touch, too. Do yourself a favor and go check them out!!! read more

Napa Shuttle & Limousines - Uh.. Amazing!!!! - Limos Near Me - Napa, California

Trust Napa Shuttle to ensure that your young adults are taken safely to their prom. I was blown away by the ongoing communication and relaxed manner that Brian took care of our children . He kept us informed and gave us text updates that made all the parents feel comfortable and we could let the kids have their prom night. Of course it also helped that we have well behaved kids but Brian let us know that too. Brian followed our direction and took the kids to their prom site and dropped them off at the designated location at the end of the evening. Everything went smoothly. I would definitely use Napa Shuttle again. Thank you again for earning our confidence. read more

We rented one of those huge SUV limos for 17 people for a bachelorette party in Sonoma. Tom, our driver was awesome, mostly because he basically saved the day twice for us. The SUV limo we rented was super fabulous, Tom arrived early at the house we were staying at, helped us take group pictures and was a great driver. Tom went above and beyond for us when the bride left her phone at one of the tasting rooms and he went back to retrieve the phone (which was found in a bush... don't ask me why). He also helped pick up lunch for us and even went back to the lunch place when we realized the restaurant had messed up the order. Tom was great and I would totally recommend this company to any of our friends. read more

We hired this service after looking far and wide for a company who could accommodate us on Valentine's Day for wine tasting. They had fair prices and were available. Our driver was an absolute pleasure. His name was Bryan and he was so on top of things and friendly!! We will definitely be using this company again! Thank you Bryan for making our Valentine's Day so special! read more

Napa Shuttle & Limousines - Brian did it again!!! A++++ service! This guy needs a MAJOR raise! He is the BEST!!! - Limos Near Me - Napa, California

Our driver Justin was awesome! He was very flexible and accommodating to our schedule, helpful with our ice chest and snacks, offered to take pictures for us, and was very fast and responsive to texts when we needed to be picked up at the different wineries. He also dealt very well with a few tipsy girls at the end of a wine tasting tour! The limo bus was clean, had a nice ambiance, and was everything we expected based on the pictures online. read more

Gets my 5-stars. Made reservations for my cousins birthday party. Driver came 10 min early, and the prices are reasonable! They even do wine tours and airport shuttle. I would recommend this place for all tourists. read more

One star because our driver was nice but we were picked up almost 30 minutes late.The limo we received was not the limo that was requested which wouldve been fine but the A/C wasn't working and it was VERY hot! We ended up missing some of what we had planned to do at our winery in Napa. Once again the driver was nice but he should've left early enough to accommodate the bay area traffic. read more

Their customer service is top notch! When I first made the call to book the limo they spent time with me on the phone to make sure all of my questions were answered and that I was booking the right size limo for my group. I called back twice to adjust the pick up time and group size and every person I talked to was extremely patient & accommodating. Our driver Brandee texted me the morning of my party to let me know that she was on her way and she arrived right on time. We had the Mercedes Sprinter for our group of 13 and it was the perfect size. I have already had a friend book this company for her party in September and will continue to recommend them to other friends. Thanks Napa Shuttle!!! read more

After searching the web, Napa Shuttle & Limo had the best rates and no hidden fees. We went to Napa for my sisters bachelorette, and our driver Turan Ramadan was 10 minutes early. He was kind, professional, helpful and patient. We had an itinerary of our own and he was beyond accommodating to make sure we had a fantastic time. Turan was extremely friendly, gave us some history and pointing out areas of attraction. I would recommend Turan and Napa Shuttle & Limo to all of our friends and family and would absolutely use him again. read more

My friends and I spent 8 fantastic hours with driver Turan Ramadan last weekend through Napa Shuttle & Limo. The company was more than willing to accommodate my request to be picked up & dropped off at our home in Oakland (which turns out to be less expensive than getting a hotel in Napa & limo from there)! Turan was more than on time... he was ~10 minutes early and was happy to help us get our cooler and lunch into the limo. He is incredibly kind and probably more importantly with my crew - patient. He was happy to follow the itinerary we already laid out while also making sure we stayed on schedule to avoid extra fees. Our favorite part of the day was his "math quiz" for a free bottle of wine on the way up to the wineries in the morning. I highly recommend Napa Shuttle & Limo AND Turan. He's amazing! read more

We booked a limousine to spend a Saturday wine tasting in Napa for a friend's bachelorette party. They were easy to coordinate arrangements with and we thought they were pretty affordable considering other options. The morning of our bachelorette festivities, our driver Shawn was super prompt (early even) allowing us to get squared away with all of our many snacks and accoutrements. He was friendly, professional, and helpful. They had waters in the limo for our group and the car was great--super spacious for our group of eight and everything we expected. Might've gone with four stars, but they had a NOW: That's What I Call Music, Volume 46 in the CD player waiting for us, so turned out the fifth star was a no brainer. read more

We rented a limo for a bachelorette weekend. Our driver Bobby was prompt and friendly. He helped us with all of our food and party favors. Great ride! read more

Napa Shuttle & Limousines - 12 ladies off to wine tasting - Limos Near Me - Napa, California

Great driver. Great guide. Bobby is amazing and u should recommend him for your next reservation. Very courteous and patient. Awesome! read more

Napa Shuttle & Limousines - Cheers! - Limos Near Me - Napa, California

I made a reservation online for a join-in wine tour, only to find that at 8 am on a Saturday when we were supposed to be picked up, our vehicle was not there. I gave them a call and they said 'we are using a new booking system and it didn't come through.' They're a Bay Area company that didn't get their online booking shit together? Jeez. Not to mention that my credit card had already been charged. I was then forced to scramble to find an alternative to not let my remaining day in San Francisco go to waste. read more

I used Napa Shuttle and limo and they were great. They picked us up on time, the chauffeur was knowledgeable, attentive and professional through out our wine tour. Their vehicle was very clean and well stocked with beverages of our choice. I highly recommend Napa Shuttle and Limo for Napa Valley wine tasting tour. read more

Worst experience in my life when it comes to SERVICE. I had a round trip CONFIRMED reservation for an airport shuttle. I was dropped at the curb 35 minuets prior to my plane departing. (Not Good) and upon arrival, with bags in hand, I called for location pickup...REPLY... WE DO NOT HAVE A CAR OR DRIVER FOR YOU TODAY...TAKE A CAB. I HAVE NEVER HAD A CALL BACK FROM OWNER. It cost me dearly to get home 5 HOURS LATER..... DO NOT USE THIS SERVICE. read more

DON'T DO IT!!! I Reserved an 8 person limo for my best friends bachelorette party to go wine tasting and it was HORRIBLE from the moment we sat down in the limo. EVERYTHING was broken from the window barrier that's suppose to slide up between the driver and back of the limo. looked like the lighting around the inside of the limo had been RIPPED off. NO stereo. NO ice for our champaign. everything was DIRTY! DIRTY! DIRTY! as we are driving down HWY 29 almost to our first stop another limo pulls up next to us and tells us to roll our window down we do so and he proceeds to tell us our suspension is WAY to LOW and the limo is literally riding on the back wheels!!!!! we call company for them to send out another limo (there was NOWAY we were getting back in the limo!!) I was then told "we must be some big girls for the suspension to be doing that!!!!!!" and was promised there would be another LIMO waiting for us after our first wine tasting. as we walk to the parking lot after we are finished what do they have there waiting for us ...after they had to TOW our busted ass limo????? A VAN!!!!! NO AIR CONDITIONING. BROKEN VENTS. CANNOT DRINK IN A VAN!!! NOT WHAT I RESERVED. ALL IN ALL THE WORST LIMO COMPANY EVER. ONLY REASON THERE IS ONE STAR IS BECAUSE IT WONT LET ME LEAVE IT BLANK if you ever reserve a limoVAN after reading this then you deserve shitty service. read more

Pros: No worries of driving in Napa. Free Champagne/water. Reasonable rate, 6 hours for $400. Neutral: our driver was not exactly exuding with customer service (I can't even remember his name). He forgot to give us our complimentary bottles of wine and another driver from the company who was parked next to him (I believe Shawn) seemed to try to compensate for him and was noticeably more warm and accommodating not just to the bachelorette party he was serving, but also us. Our driver though wasn't a total creep, got us around safely, so overall... Neutral. Cons: bottles of water were just 8oz, there were broken glasses, a half drunk water was still there. Stereo didn't always work. Bottom line 3.5 stars you get what you pay for but honestly, it's best not to worry getting from point A to point B while having vino with a group of fun girlfriends in Napa read more

Great service Ray was our diver and was very professional and helpful with routes. All 10 of us enjoyed our time with him! I would say the only down side was the limo seemed to be in bad shape. Suspension seemed bad and radio didn't work well. We did figure out with an aux cable that we could use our own phone music. If it wasn't for Ray we wouldn't have been as happy. They really need to service that particular limo. read more

Our company was fortunate to have Turan Ramadan drive our employees to our Holiday dinner in Napa last week. Turan was outstanding. He arrived on time and everyone enjoyed the ride with him from Vacaville to Napa. We had to make a few last minute changes to the route, and Turan and Napa Shuttle were incredibly accommodating. Next time we need transportation to Napa, we will be calling Napa Shuttle & Limousines! read more

Reserved a 28 passenger party bus for a birthday. They sent a 25 passenger bus instead. The driver who showed up without the paperwork was rude and tried to argue that it was the 28 passenger bus. At least 4-5 people in my party had to stand during our trip to our destination. Seating was so bad that a few people drove home with other people instead of coming back on the bus. I reached out to the company the next day to which Leon informed me no one was in that could handle the issue at hand. Bobby the owner was to call me the next day, however he never did so I had to call them the day after. Bobby said he would look into it and call me back, still have not received a call back from him on what his solution will be in order to right their wrongs and horrible service. read more

We had an Amazing experience with this this buisness & our driver Justin Binion. He was so professional, courteous & looked sharp. We were a party of 8 who took a trip to Sonoma from Vallejo & took a Mercedes sprinter. It was very comfortable & luxurious. Very impressive service & great communication from beginning to end. I emailed the company & they promptly responded with an estimated. We will definitely call them in the future, highly recommend! read more

We love our driver Shawn. He's very courteous and professional.

Tom was our driver for a group of 10 yesterday, and he was fantastic!!! Polite and very nice, and kept our somewhat obnoxious group on schedule and happy. I really appreciate his patience and attentiveness. I will book this company in the future for sure, and highly recommend them (and Tom)! read more