It is impossible to get any customer service at this location. Calls and emails go unanswered…read more Several family members are buried here, so I am a regular visitor. A vase was stolen from my dad's gravesite. I paid over $200 to get it replaced. Two weeks later, the insert was missing. When I called to ask about it, it took three weeks for a reply and I was basically told, they aren't responsible...did I want to replace it for another $200? On key holidays, ie Mother's Day, the water is not turned on, so we've started bringing our own. Also, waste cans are usually overflowing. I've been trying to get a vacant, pre-paid plot put into my brother's name for 3 years. I would give this place zero stars if I could. They only want your money and then you will be on your own. AVOID Riverton Crest.

We went out to the gravesite to visit a relative and since we haven't been there for a while, we…read morecouldn't remember the exact location. As you pull into the entrance, it looks like there's a gate now. The office is located to the left of the entrance. We stopped by the office to see if they could help point us in the right direction. The staff here was really courteous. Gabe offered us some tea while waiting to be assisted. He helped my relative with the planning process years ago, so I was shock that he remember who we were. The office receptionist Be went out of her way to show us the exact spot. I was expecting that she would hand us a map and have us go on our way, but instead she knew exactly where my relative was located. I'm impressed because she didn't use a map or some locator of some sort to find the spot. Kinda cool and creepy at the same time, if you ask me. There's faucets around the cemetery to use for the flower vase. Based on my observation, it seems like this cemetery is connected to the visitors families, because as people were driving into the cemetery, they stopped to say hi to the employees. So that tells me that they really care about the families.

If I could give them more stars - I definitely would without hesitation. Michael and Desiree are…read moreamazing to work with. My father's death was hard for all of us especially my mom. With their guidance and support- everything was done so well and seamlessly. There was no upselling of anything, no pressure. They were able to accommodate our requests. My mom was so impressed with Michael. He walked with her to the viewing of my father. And he stayed with us until my dad's burial was done. He made sure everything was ok before he left. Desiree was quick to respond either a call or text. She's was very helpful. Price was very reasonable. They are caring and compassionate people. I would definitely work with them again.

Tl;Dr: A local funeral home that does everything that matters better than the national mega corps…read more They don't upsell you, they're extremely helpful and informed, they're timely and I've never had a problem trying to get in touch with them. Sure, Desiree might get a little flustered if you send her cell to your AI answering machine when you don't recognize the number on the caller ID - but other than that, they all goods. Oh, and they tend to cost less than other places... that's pretty important too.

I had the privilege of working with Cammie when my mom passed away in October. No matter how much…read moreyou prepare, the loss of a loved one is intense, immense, overwhelming and devastating. From the moment Tevan took my call that awful evening she passed, to the care and compassion rendered at my house at her removal by Chris, to the dedication, care and professionalism of Cammie, Randy King, Summer and all involved in her care.. they made sure even as a commoner my mom was treated as a queen. Thank you, from the bottom of my heart, thank you for ALL you did for my family in my darkest time.

I want to give a heartfelt thank you to the Bonney Watson team for helping coordinate the care and…read moreshipment of my grandpa back to his homeland. The process was long and came with many unexpected bumps along the way, but Tom was communicative, supportive, and truly advocated for us. Without his help, we wouldn't have been able to bring my grandpa back to Vietnam, where he wished to be laid to rest. I highly recommend their services to anyone in need. Just a word of advice, the process of bringing a casket abroad does take time, so patience is key.

This business does the heartbreaking work for you. Just trust in them…read more Our sweet girl passed on Christmas Eve, and once we regained part of our minds and dried our eyes, we thought no one would be open. They were open and told us to come in, no problem, no appointment needed. Megan was absolutely a pro and so empathetic. She was so sweet and answered all of our questions regarding this unique process. We left our girl in her care and we got her back less than two weeks later without complications. The process is not too expensive and seriously, for what you get and the care your loved one receives, the cost is not bad. I also love that they put up an ofrenda the entire month of October and highlight all the good girls and boys who passed that year. Seriously touching.

I had to reach out to Resting Waters via email to get some information about where my sweet boy was…read morelaid to rest 2 years ago. Megan replied promptly and was so kind in her response. They really are a beautiful company to work with.

My twin sister was in Hospice with terminal cancer in Seattle, We knew that her death was imminent…read morebut I live 1500 miles away and I could not be there with her and her family to help with the necessary arrangements. I called Western Cremation and spoke to Adrien. He was so knowledgeable. He walked me through the process. His empathy, professionalism and calm demeanor was a godsend! Western took care of everything: the transport of my sister, her cremation, the delivery of the ashes to her family, dealing with the coroner, the necessary reporting to the government and the ordering of the death certificates. The loss of a loved one is never painless, but Western was there for us during a very trying and tragic time, easing the loss. We appreciate all the they did and we recommend them wholeheartedly.

I was very apprehensive about ordering such an important and delicate matter on line. I contacted…read morethem once my Mom passed. They took care of everything! It was a difficult time but Western Cremation Alliance took over and handled everything seamlessly. I was able to just grieve for my Mom.

My best friend's daughter was transferred from another facility (see my review of Serenity) after…read moredying in a sudden and tragic manner. The shock and the sadness of the situation is unfathomable to most people. It's difficult to describe the grief that comes from losing a child. It's even more difficult to put into words the sudden void that manifests from the trauma of losing them to a brutal incident. There's no preparation. There's no doctor to help you understand what's happening. There's just a sudden emptiness where they once were. And then you're left to plan a funeral for a teenager, to pack up her trinkets and favorite lip gloss, to box up her dreams and future into storage for moments of strange comfort. I don't think anyone really understands how to research these things. It's an emotionally charged and exhausting experience. People want to know that their loved one will be treated with dignity and respect. There are traditions and cultural issues to consider. There are details and notifications and sensitivity to the situation is tantamount. The ability to anticipate the needs and challenges of the situation is a unique skill that was incredibly appreciated. There's a plethora of details that go into planning a funeral service regardless of religion or culture. There are notifications to be made and accounts to be closed, property to be probated. Difficult decisions need to be made (sometimes on a deadline). Having a funeral director who will guide you through the process with a sensitivity to your grief and an understanding of your cultural identity is an incredible relief. They were called from the office of the previous facility. They dispatched a vehicle to retrieve my best friend's daughter within seconds. They arranged an immediate viewing upon her arrival for as many family members as necessary. They asked a long list of questions with incredible sensitivity and involved the entire family in the process. My best friend was able to focus on the issues that mattered most to her and allow the minutiae to be handled by her support system. This is the kind of attention to detail that makes the process less stressful. *This* is premium service. KC did some actual research about our loved one. She looked into her social media and got to know just a few things about her like her favorite colors and what sort of music she liked, who her friends were, the names of her siblings. She took the time to get to know her. She was genuinely curious about who she was. She helped make an overwhelming, horrific experience less so. *This* is compassion. The deep respect wasn't limited to the grieving parents. Every member of the family was treated with the same warmth and kindness. Children were addressed with just as much respect as elders. Traditions and customs were considered along with each individual person's grief. *This* is respect. Our celebration was beautiful. Special thanks to KC. Everyone was kind and supportive. But, KC was available for us as questions arose. She addressed issues as they came up immediately. We felt seen and we felt free to grieve without the constant pressure to "choose a package". The business was handled but it was handled with grace.

David was unprofessional, and just down right rude. Avoid this place at all…read morecosts! They revealed my family's personal information (violating our requested privacy). Everything was an absolute nightmare. VERY unprofessional. I will not ever do business with Forest Lawn Funeral Home again.

In my family, since 2008, 2013 and 2017. Dayspring & Fitch Funeral Home have serverd our family…read moreneeds in three cremations and each one was done with respect and dignity. We required service in 3 seperate locations. Zane was seemless with all details or needs and for a fair price. He helped my mother from the very begining to the end of this journey.

An absolutely horrible, despicable place! The worst part about this place was the horrendous…read morecustomer service. One of the workers, a dark-skinned woman with longer hair, got on the microphone when the funeral hadn't even been over for 10 minutes and shouted "Y'all need to take your conversations outside". You think that's bad?? That's not even the worst. Not even 5 minutes later, she got back on and said, "THE FUNERAL'S OVER, Y'ALL NEED TO GET OUT THE BUILDING! I TRIED TO BE NICE!" And she was laughing! Are you freaking kidding me?!? This is a funeral! You should not have scheduled two services so close together that you would need to kick people out that quickly. And IF it was unpreventable, how about you take some interpersonal communication and customer service trainings. There are numerous ways she could have handled that situation, other than to get up on the stage and act like that. RUN! RUN FAST!!!

I want to express my heartfelt appreciation for Columbia Funeral Home, and especially for Nichole,…read morewho supported our family through the arrangements for my granddaughter, Za'Mani. During one of the most painful moments of our lives, Nichole was a steady and compassionate presence. She offered us a deeply meaningful way to honor Za'Mani -- inviting us to write personal notes and messages that would be cremated with her. This act allowed us to send our love with her in a way that felt intimate, spiritual, and true. It was something we will never forget. What stood out most was the way Nichole held the process. She met us with gentleness, understanding, and a sincere sensitivity to the weight of our grief. Her presence felt warm, grounded, and respectful -- like she truly saw our granddaughter and our family, not just a task to complete. Even with the added complications the funeral home was facing at the time, recovering from arson damage, Nichole remained present, patient, and attentive. Her heart for this work is evident. She brings dignity, respect, and care that goes beyond professionalism -- it is human, empathetic, and real. I am deeply grateful to Nichole and to Columbia Funeral Home for helping us honor our granddaughter with love and reverence. We will always remember how we were treated during this time.

"Have the day you deserve" said the woman after handing the bag of my beloved mother's cremains in…read morethe parking lot of Columbia Funeral Home. "You came at the wrong time" she said when she came out of their garage. I showed her the time in the previous day's reminder email. "That's not from me" she said. I had previously asked her two quick questions. "You have been rude since the beginning" she said. So much for empathy or customer service. I guess they don't have to be concerned about repeat customers. I don't know what her name was since she didn't introduce herself. Following up with their office, they didn't know either. I hope I received the right box of ashes. LOL

One of the benefits of aging is the certainty that your choices align with your values. I chose…read moreEarth Funeral for myself because of this. I have spent my adult life supporting many nature charities, and for an Earth funeral to be my final act is fitting. The process was extremely easy to complete, and I am secure in knowing this last milepost will leave the impression I wish upon the earth.

The whole process was very easy and helpful. Questions were answered simply, with straight talk and…read moreinformation. I appreciated the caring nature of Christine V. And Vince L. I'm so glad I made this choice for many reasons. It's nice to know my wishes will be respected and my loved ones won't have any worries.

We made the decision to prearrange our end-of-life care to help our family at that critical time…read more For us, the idea of terramation, sometimes referred to as human composting, was the most natural and gentle way to go. Once we made a visit to Return Home, the choice was easy. The staff was kind, compassionate, and professional, all with a sense of moderation that made discussions comfortable. We signed our prearrangement with confidence we took a step that will make things easier for our family. Little did we know we would need to make funeral arrangements a son of ours before our own time came. Our phone call to Return Home was answered immediately, and Director of Family Care, Brie Smith, took care of the logistical tasks, then worked with us to set up a memorial service for the family that we conducted in a lovely space on site. Following the memorial service, we made visits to our son as he was undergoing his terramation journey. We sat with him and admired the decorations and pictures so lovingly placed by the family during the service. Now, he has returned to our home and continues to be a part of our lives in our garden. Thank you Return Home for the great care of our dear son, and the kind attention you paid to our needs. Everyone we encoutered at Return Home on our visits treated us with the same considerate manner we experienced with Brie. We now have first-hand knowledge of what our own family will experience when they work with Return Home on our behalf. We could not be more pleased.

We did a preplanning terramation call with Mandy yesterday; she was AMAZING! She provided us a…read morefull and clear overview of the process, answered all of our questions and was just easy to vibe with. We haven't finalized with them yet (pending continued discussion with family) however I'm 99.9% sure this is the path we will use for both my hubby and myself.