Went into buy a cord for my phone, said wait time was 35 minutes!! Are you kidding me just to buy a cord. Customer Service reps were rude. I will never step inside of that place again. read more

I went to the Xfinity store 2 days ago because they are running a promotion offering a new iPhone 16 free with a trade-in. The first day I was told after 2 hours that they were experiencing technical issues and to come back in the following day because the issue should be resolved by then. I arrive at the store the following day and again after 2 hours am told they are still experiencing technical issues and the only solution would be to ship the device through mail, despite the fact that they have the device available in their store. I called customer service and AGAIN was on the phone with their support for 2 hours trying to resolve the issue and was told that they would "escalate the issue to higher management" and I would receive an email after 7 business days. Needless to say, I would not recommend Xfinity services to anyone. They have more hidden fees than any internet/phone company I've ever patronized and they don't care at all about your time or issues with their service or their products. The in-store employees would just as soon you switch carriers than have to find a real solution to your problem. I would hate to see this happen to anyone else. Spend your hard earned money and valuable time on a company that will value you as a customer- this is NOT that company! read more

My experience was terrible this evening. when i walked into the Williamsport store i was greeted very pleasantly by Zoila, she recommended a young lady named Summer to help me with my issue. I tried to explain the problem that i was having and right away she was rude and unprofessional, her tone was aggressive and dismissive, while i was trying to explain more clearly she became impatient, sucked her teeth and stormed off while saying that she would get someone else to explain it to me. She returned 10 min. later with a different attitude, I guess whoever she spoke with in the back figured out the issue. I'm writing this because she knew she was rude and never even made an attempt to apologize, she is a liability in that store!!! 11/11/24 read more