BEWARE!! This company is pretty sketchy from our experience. Needed a simple job done but they…read morebilled us with a way over priced invoice. If you trying to talk with billing/reception about it they will tell you they can't do anything about it. So BEWARE if you use this company have them give you pricing in hand writing because the billing agent there will make up fake expenses to hike up the bill!!

Horrible Customer Service! Especially from the Manager…read moreJESSIE AND ASSISTANT MANAGER MALCOME BESIDES ASSOCIATE DESTINY , who Made a couple of errors on Comcast Bill payment and will not correct it at ALL THE WHOLE STORE HAD NO CUSTOMERS JUST HANGING AROUND! This Location Made the initial error on my COMCAST BILL AND THEY SAID THAT I HAVE TO GO TO THE BROCKTON LOCATION OR CALL THE 800 number which I tried on several times with a wait time of ONE HOUR so I drove here since they made the error and won't do anything about it! Even that person DESTINY came out of the back room to start something! The Manager made her go back in the room. Unbelievable attitude and intimidation at this location! I had to make another call and Comcast was shocked how this matter was handled and will pursue the matter! So If looking for great customer service that greets you and appreciates your loyalty and business- THIS LOCATION IS NOT RECOMMENDED IN MY OPINION! Even COMCAST APOLOGIZED FOR THEIR ACTIONS! Plus they said they are NOT Comcast yet they represent them! They NEED TO CLEAN HOUSE AND HIRE COMPETENT EMPLOYEES THAT HAVE OUTSTANDING CUSTOMERS SKILLS! Great location but poor Customer Service!

I wish I could give 0 stars. Came in today to pick up a modem. The dude never even made eye…read morecontact. Had the customer service/ social skills of a doorknob. Gave me a modem with no coax cable so couldn't set it up. I tried calling but everything is automated and I couldn't talk to anyone. Mind you, I just got Xfinity and today was my first time picking up equipment. So not a great start.

they handled all my issues quickly and efficiently and ended up saving my company lots of money and…read moretime. I'm very glad that I made this decision to use this company

My experience with Granite was not positive to say the least…read more Their good quality is that the phone system was reliable but, in today's world that is expected and the bare minimum. We landed with Granite due to reliability issues with another vendor. I had my COO handle most of the set up but, I do know he felt a lack of support from the start- having to involve our IT company to get things moving. When it came time to make a simple change (taking away a "choose 1 for this and 2 for that") it took me multiple phone calls and hours on the phone. I'm sure some of this could have been repaired but, Granite remained to me a faceless entity that I did business with- to say there was zero relationship would be fair. Next came the opportunity for me to partner with Rilla to help my advisors' phone skills. I went shopping for a phone system that could integrate Rilla and found for a similar system (even down to both systems using Poly phones) I was paying Granite $700 more a month than other companies charged. Needless to say the decision was made to move on from Granite. We submitted our cancellation and port request in November of 2025 and arranged everything to be switched over at 10am December 1st (a Monday). At no point did we get any warning as to policies because if we had I would've switched and paid my IT company weekend rates and saved money. Granite charged us the entire month of December for services stopped at 10am on the first day of the month. They then tried to charge us for January-April which took me several emails and calls back and forth over those months and after trying to get things resolved. We would get answers like "I see your cancellation, I'm not sure why you were charged" and then not get answers for weeks. When I asked for managers or supervisors I got another non decision maker and no one that could explain anything. Finally, their review board stated that they would take away all but December to which I stated I still wasnt pleased, wanted to speak to someone, and never got a call or email (left them both my private number and email). I also stated that I was requesting written notice that by paying December's bill that would guarantee the closing of my account. I still have not gotten that. Overall, they are higher priced than most with exceptionally awful communication and follow up skills. I would say run from this company but, you still wouldn't get away fast enough- so strap on a jet pack and get away at supersonic speeds!

We switched Internet service from Xfinity to T-Mobile Internet in October 2024. We were promised a…read more$220 Visa gift card which was never received. Early January, my husband called and they said it was on its way. Unfortunately, my husband passed away a few days later. We never did receive the gift card. I called T-Mobile to find out what was going on and they told me I'm not authorized for them to help me. I tried to get online with T-Mobile but they want to verify that the person online is my husband by sending a text to his phone which has been disabled due to his death. I'm not sure if the $200 promotion is a scam since we should have gotten that back in October and never did. I'm switching carriers since T-Mobile is a rip-off.

Do not waist your time at this store, this store is a joke. I hope the owner can see this review…read more So I was there 2 days ego, they have two heavy set female working like a snail, super slow I think they smoke a lot weed or their body weight didn't allow them to moved fast. Anyways they couldn't help and old couple that was waiting for their help for more then 1 hour, so disappointed from this awful store. Never again

In November 2016, we contracted with Interconnect to provide software upgrades and support for our…read morecompany's access control system. In late February 2017, we had a system failure and called on Interconnect to repair the issue. Other than a single, unproductive technician visit, Interconnect did nothing to help us resolve the issue. Their representative - Robyn - was extremely unprofessional. They made many promises to fix the system issue but never came to the office in three weeks. We finally had to turn to another vendor for repairs. Interconnect ignored our emails and letters requesting a refund. They finally responded to an attorney letter. They may be a very good company on the technical side - though we never got to find that out. But when it comes to service and doing the work contracted for, Interconnect receives a grade of F.

From the owner: ICCSI can provide you with a design build allowing you to set your building aside from others by…read moreadvertising it as “best in class” for technology and public safety needs. We provide a design and installation for complete infrastructures that will be platinum certified in Wired Scored and Smart Building technology. ICCSI adheres to all public safety requirements guaranteeing mobile phone connectivity, especially in case of an emergency. We also provide cloud-based video surveillance and access control systems with mobile credential technology to ensure tenant safety.

My install technician was Ivo. He was a very happy soul who came in and got to work immediately. He…read moreexplained what had to be done and had the installation completed within 1.5 hours. We went through the router settings, altered the password to my satisfaction and connected a couple devices to ensure the WIFI was functioning correctly. The premises were left neat; I am very satisfied with Ivo's work. Dan Mackey Framingham

worst service ever, Quality of TV is terrible. They shut me off for $10.00. Paid over phone and…read morethey miss charged me. I'd rather go without service then use them. customer service is not in their vocabulary.

After having a 3 week nightmare switching from one phone/internet carrier to another, I reluctantly…read morestated thinking we may have to purchase another phone system. The new phone carrier said "all good" from their end; the phone guy they sent our for the install said everything "should be working fine"; heck, we even had some big telecom company technician here for 2 hours saying something in the system must be burnt out and their solution was to sell us a $5,000 new phone system! Yikes! This morning I stumbled onto Gallo Telecom's website. I spoke with Dean and in less than 5 minutes I knew this guy could figure it out. I got him some information he needed; he tested our phone lines remotely and after about 15 minutes for reasons known to only Dean and God, he figured out the new phone carrier programmed our lines incorrectly!!!! I called the carrier; told them exactly what Dean told me to say; and like magic, the system is working perfectly! Absolutely and without the slightest hesitation, Dean is my hero. If needed, I would call him again in less than a minute and suggest to anyone else who needs a Guru in the Telecom World to do the same. He made it simple, effortless and as uncomplicated as it could possibly be for the lay person. My hat is off to you Dean and everyone else at Gallo Telecom. Jessie Cuddy, Realtor Broker/Owner Boston Bayside Properties Boston, MA

We have worked with Dean for many years. He is a great wealth of knowledge, works efficiently, and…read moreis always able to help out. We have an older Merlin system which he had installed and then moved when we did. He is always available and a pleasure to work with.

Great experience! Will use again. They were quick to respond and able to fit me in that day.read more

From the owner: TechToucan Solutions is proud to provide top-quality IT services for home and business clients. Our…read moreservices include software setup, computer repair, data recovery, TV setup, internet troubleshoots, Apple and Android phone repair, and much more. We do it all! In addition we also provide complimentary IT consultation services, as we believe in delivering value to our clients and ensuring they receive the best possible return on their investment.