Allan is a great person to work with, and he is very knowledgeable about computer issues. I had a…read morecracked screen and a broken top cover on my laptop. Allan quickly responded to my request for help, outlining a couple of approaches. He found a similar model to mine and gave me very reasonable prices for the options. Due to my slow response, the similar computer was no longer available when I checked it out, so I decided to buy a new laptop. However, if I ever have a computer problem in the future, Allan will be the first person I will call. Ken M.

Sorry this review is so late but anyhow here it is Dropped…read moreoff my laptop with Allan last April because it was responding slowly and generally was a drag to use.. Allan installed a SS hard drive as well as cleaned up all other functions and loaded a malware killing program.. The thing is a rocket ship ! My lap top operates faster and better than new I found Allan to be honest, professional, knowledgeable and reasonable I would not hesitate to use his service again or to fully recommend him to any Five Star Service

Dave has done a great job helping retrieve data from a dead cpu and helped with recommendations on…read morenew hardware and back up options to keep our personal data accessible. Friendly service and great local resource!

From the owner: We provide Computer Consulting, Training, Technology Buying Guidance, Nonprofit Tech Assistance,…read moreData Recovery/Transfer and Cut the Cord Streaming Consulting and Services.

From 1st impression, through end of 1st service request, and multiple stops since, w/ Russ, I felt…read morewell informed, and, in good hands. The service request executed each time, on multiple different laptops, across multiple years, mirrored one of the range of possibilities - and timelines for each possibility - laid out after his initial hands on assessment. Service is well priced and billing for services rendered always aligned with what was quoted for that service and any necessary replacement. Beyond all that, there's the trust & peace of mind you feel that you're dealing w a straight up good dude, who will treat you right. Can be tough to get that in this space, and similar, like a good car mechanic. On my way to Russ, I travel by quite a few service providers, large and small, on my way from southern RI to Swansea I'd not take my laptops anywhere else. Absolutely "First in Service".

fixed it in 5 mins!! good service friendly owner. worth the trip for me as I live in Eastonread more

Matt asked for a deposit of $50. I brought the machine to his house. Later that week he said it…read moreneeded a "kit" which was $375. I told him I was considering a new printer similar to it at Best Buy for $399, but decided, to go ahead with fixing it since he already had it. When I went to pick it up the price had changed to $419. Whatever...maybe it was sales tax and something else. After I left I realized I hadn't got my $50 deposit back. I called him 3 times during the week, left messages asking if he could Venmo it to me if that would be easier. I tried to call him again and now I was getting this weird double ring and a disconnect. I went and asked my office mate if she could try the number and he answered the phone right away. I asked him how I could go about getting my deposit back, and he said he wasn't going to give it to me - that I don't get it back. He never said that the deposit would be on top of everything else. Why would I pay $469 when I could get a brand new printer for much less. The guy is slimy - bad news. I recommend staying away from him. He is deceitful and will take advantage of you. I'm still contemplating small claims court.

They fixed the paper jam in my copy machine. Nice to find a local business that provided good…read moreservice.

Great experience with Mass IT Pro Solution. They removed viruses from my computer, secured my…read moreaccounts after I was hacked, and set up 2-step authentication. The tech explained how to stay safe online with personal and credit card information and checked for remote access tools and unwanted apps. They also offer affordable managed antivirus which is a big plus. The technician went above and beyond by fixing my wireless printer that kept losing connection and it has worked perfectly for over a month now. Very professional, trustworthy, and highly recommended. I would definitely use them again.

Issues with Slow computer and WiFi coverage in home tech was Very Knowledgeable, and Professional…read moreand good problem solvers. Will definitely recommend to others

Recently on 10.6.22, I went back from having an initial good experience with them and had the…read moretotally opposite one. I went in to see about getting a virus removed from my computer. I paid $59 to them upfront for the diagnoses and removal, then another $40 after job was completed. Then when I picked it up and brought it home, the computer continued to not operate properly by having the same issues I originally brought it in for. So, I went back and they looked at it again, but it showed no operational problem. But when I brought it home, after awhile, it started malfunctioning again. Very frustrating. So, I brought it back for the third time, and the technician said "the keyboard might be thee problem," and took a few minutes to show me why, which I appreciated. Then I went and bought a new keyboard for $40 and it fixed the real problem. So, then I called them today to ask about getting a partial refund for the virus removal because they didn't have to remove any virus even though they acted as if they did. I told them I'm ok with paying the initial $59 they charged me for their labor and time, but that I would at least like to get the final $40 I paid refunded back to me because they never had to remove any virus as they claimed they did. Never said any word to me that there was no virus. That's like going to a mechanic and they diagnose that you need a tune-up, then they do it and charge you for it, when it wasn't needed, even though they acted like it needed it. Then come to find out, it was just the advice that it may be a new oil filter is all that you needed. They showed no fairness in my opinion. They charged me for unnecessary work they did because they diagnosed it wrong, and wanted to cover up for their mistake. Then I paid even more money to buy a new keyboard because of their incompetence. When if they diagnosed it properly the first time, all I would have had to pay for was the $59 and a $40 keyboard for a total of $99. But instead, I ended up paying a total of $139 because their incompetence. I guess this is what they consider is doing good business at a time in our economy were people are struggling to afford the cost of living. They've lost my repeat business forever over $40 and I will NEVER recommend anyone else to them. I'm a small business owner myself, so I know how important treating the customer with fairness is. We'll I hope the $40 was worth it to them. So disappointing. I really thought they were a good local business to do business with. Maybe I expected too much from them after my original positive experience with them. It even appears that you can't leave any more Google reviews with them. Interesting.

Had a simple data transferal from my older external hard drive to a new one. After first giving it…read moreback to me folders and NO FILES i brought it back and 2 days later they were unable to get the files moved and blamed it on the hard drive. So after getting my drives and money back, I found they didnt realize the new hard drive simply needed to be FORMATTED smh real "Experts" huh? I ended up doing the transfers myself because these "professionals" are unable to perform BASIC troubleshooting to complete a task. I Tried putting this on their Facebook but it never posted, they censor ACTUAL experiences with these clowns!

John fixed all my Printer problems and gave me some good education…read more I can now have help when I get stuck.

Horrible service. The tech showed up and spent 1 hour looking at youtube videos to determine how to…read moredo root cause analysis. WASTE of TIME