Dave has done a great job helping retrieve data from a dead cpu and helped with recommendations on…read morenew hardware and back up options to keep our personal data accessible. Friendly service and great local resource!

From the owner: We provide Computer Consulting, Training, Technology Buying Guidance, Nonprofit Tech Assistance,…read moreData Recovery/Transfer and Cut the Cord Streaming Consulting and Services.

In June, I ordered a new computer online from a major retailer (who shall remain nameless.) It…read morearrived on Friday the 13th - with a virus that wiped out Windows. Solutions suggested by online techs from the major retailer (who shall remain nameless) sent the virus to my working computer and wiped out my current Windows account. Said retailer, (who shall remain nameless,) then refused to take the computer back. Days later, a Norton tech (one of many companies I worked with online) was able to restore my original Windows account, but with presets lost. I limped along on my project. Then my keyboard failed. I had only the virtual onscreen keyboard. Techs blamed hardware and signed off. We're up to Friday, July 3rd, eve of the 250th celebrations. I knew it was time for an onsite rescue, and a friend recommended PC Mike. I left a desperate phone message, hoping to hear from him after the weekend to make an appointment for a visit the following week. To my surprise, PC Mike called me back a couple of hours later, listened to my woes and said, "Maybe I can solve it from here. Let me sign in and have a look." He was calling from his holiday vacation getaway! It took him less than ten minutes to solve the keyboard problem, and another half hour, less, to solve the problems the techs from the four major companies involved had spent hours on and failed - I had a wonderful Fourth of July weekend! After the holiday, he performed even more amazing feats settling me in properly to this new computer and I can tell you, the mouse-pointer moving around on the screen while he works is like watching a magic act, with incredible results. He not only knows the secrets of menus and internal workings perfectly, but he is also a speed-reader and wastes not a moment of your time. A true Wizard of the Machine! Call him "Magic Mike" and call him when you're in trouble! 781-923-0777. Ramona Wheeler

Mike has the hands of a surgeon when it comes to repairing laptops! He carefully disassembled mine…read moreto get to the broken off-and-on switch. He rectified the problem and put it back together again. Mostly he does home repairs which is a plus and additionally he is a super pleasant guy.

Had a really good experience with these guys. Had them on site and they fixed a bunch of issues on…read moremultiple machines. thanks again...

I had a great experience this week with RGB. In the midst…read moreof a stressful week, with most businesses closed, my hard drive of my computer failed. I called Bob and he set me up with a new hard drive and moved all of my old data to the new hard drive. He called and gave me regular updates. I was really impressed and would highly recommend using this business.

Knowledgeable. Efficient. Reasonable rates. Friendly service I highly recommend this businessread more

My small business in Scituate has used the Computer Nerd for tech support now for 17 years, and he…read morehas always solved our tech problems, including setting up our WIFI system, supporting all software updates and peripheral systems, driver files...the works...And we always get Bob's advice first before we purchase any new equipment, and he has never disappointed...all five company computers are running top notch and we have Bob in a few times a year to keep everything going well. I can highly recommend Bob to any other small business or office operations.

The owner helped me set up my new laptop 2 years ago and did an amazing job. Two days ago I was…read moreexperiencing a problem with internet and called him. He came the next day and took care of everything. I was thrilled to have such quick service and complete trust that this person knows what he's doing all at a very reasonable price. I recommend him to everyone!

I destroyed my laptop with a simple glass of water the evening before we moved, and so sealed it in…read moreplastic with a dozen small silica packets for 36 hours before trying to use it. It was very dead except for a resilient fan motor whirring hopelessly. So I bought it into EliteX with my new external hard drive and asked if they could please save my files. It took them about 2 days to do it, but they were able to salvage everything! To top it off, they also bought my 6 year old dead MacBook to use for parts and gave me a further discount from their already fair prices. EliteX are honest, well priced, and knowledgeable! I can't think of any reason to pay twice as much for "genius" service at the Apple Store. Plus Apple support told me my MacBook was antique so would cost extra to repair, if they could even do it - compared to EliteX who paid me for it!! Don't waste your money, support a local business instead!

The place was good. The guy at the reception Toni received us well. I had a problem with my laptop…read moreand wanted to repair it. He is charging me 100 bucks for which ever problem it is. Including the parts the total repair would cost me around 250 bucks which I don't want to spend at all. He offered me a good deal of $100 if I sell my laptop to him and he would take care of the repairs stuff. I would never get such an offer for a laptop I thought of throwing in a garbage. Am blessed, I got $100 for it. Thanks Toni. Am completely satisfied with the overall service. This place not only service laptops but also iPads iPhones every electronic stuff, next I am going to bring my broken iPhone for him to repair it. :-P

I had good luck there and I would go back. I visited this establishment twice and I found the owner…read moreto be pretty down to earth.

The employee who helped me was incredibly rude and unprofessional. I have visited this store…read moremultiple times, and every time I interacted with him, he was disrespectful to both me and my mother. He charged me $300 to replace my phone screen, claiming it was an original part, but it didn't work properly and I ended up having to buy a new phone anyway. What upsets me the most is not the money, but the way customers are treated. His attitude was rude, dismissive, and completely unacceptable for someone working in customer service. I never felt respected or valued as a customer. Based on my experience, I would not recommend this place. Good customer service is essential, and unfortunately, my experience here was very disappointing.

I'd taken my external hard drive into a local computer shop (Newport County Computer) and was told…read morethat the data on it was not recoverable. After doing a little research, I decided to call a few other computer shops. Russ at First in Service was incredibly friendly, thorough, and helpful in explaining his recovery process while also explaining that there was no guarantee that he could recover the data. I decided it would be worth the 25 mile drive to have Russ look at it. He called a few hours later, shortly before closing on a Friday just to say, "I wanted you to be able to enjoy your weekend knowing that it looks like I can successfully recover everything." A few days later, he had copied all my data onto a new hard drive that is working perfectly. If I run into any computer problems in the future, Russ will be the first person I call!

From 1st impression, through end of 1st service request, and multiple stops since, w/ Russ, I felt…read morewell informed, and, in good hands. The service request executed each time, on multiple different laptops, across multiple years, mirrored one of the range of possibilities - and timelines for each possibility - laid out after his initial hands on assessment. Service is well priced and billing for services rendered always aligned with what was quoted for that service and any necessary replacement. Beyond all that, there's the trust & peace of mind you feel that you're dealing w a straight up good dude, who will treat you right. Can be tough to get that in this space, and similar, like a good car mechanic. On my way to Russ, I travel by quite a few service providers, large and small, on my way from southern RI to Swansea I'd not take my laptops anywhere else. Absolutely "First in Service".

Had the pleasure of working with Vicky for the day at home to fix a big Internet issue! Vicky…read morespent the time to diagnose and suggest repairs, then began to get it done all in the space of four hours!! Everything is working beyond my expectations and was explained in a way that I understood!! Kudos to Mass I/T and Vicky for the outstanding service and solution!! Would highly recommend

Great experience with Mass IT Pro Solution. They removed viruses from my computer, secured my…read moreaccounts after I was hacked, and set up 2-step authentication. The tech explained how to stay safe online with personal and credit card information and checked for remote access tools and unwanted apps. They also offer affordable managed antivirus which is a big plus. The technician went above and beyond by fixing my wireless printer that kept losing connection and it has worked perfectly for over a month now. Very professional, trustworthy, and highly recommended. I would definitely use them again.