Xfinity Braintree, MA, 02184 Hello,…read moreI am pleased to write this reference letter for Daniel Jean-Baptiute, who provided exceptional service during my experience with Xfinity. As a customer, I have had the opportunity to interact with many service representatives, but none have exceeded the level of professionalism, expertise, and dedication that Daniel Jean-Baptiute demonstrated. Daniel was attentive, patient, and thorough in understanding my needs. He took the time to listen carefully to my concerns, explained all available options clearly, and ensured that I was completely satisfied with the resolution. Thank you Daniel !! 02/04/2025

Horrible Customer Service! Especially from the Manager…read moreJESSIE AND ASSISTANT MANAGER MALCOME BESIDES ASSOCIATE DESTINY , who Made a couple of errors on Comcast Bill payment and will not correct it at ALL THE WHOLE STORE HAD NO CUSTOMERS JUST HANGING AROUND! This Location Made the initial error on my COMCAST BILL AND THEY SAID THAT I HAVE TO GO TO THE BROCKTON LOCATION OR CALL THE 800 number which I tried on several times with a wait time of ONE HOUR so I drove here since they made the error and won't do anything about it! Even that person DESTINY came out of the back room to start something! The Manager made her go back in the room. Unbelievable attitude and intimidation at this location! I had to make another call and Comcast was shocked how this matter was handled and will pursue the matter! So If looking for great customer service that greets you and appreciates your loyalty and business- THIS LOCATION IS NOT RECOMMENDED IN MY OPINION! Even COMCAST APOLOGIZED FOR THEIR ACTIONS! Plus they said they are NOT Comcast yet they represent them! They NEED TO CLEAN HOUSE AND HIRE COMPETENT EMPLOYEES THAT HAVE OUTSTANDING CUSTOMERS SKILLS! Great location but poor Customer Service!

Alexis was so helpful when I upgraded my fiancé and I's phones. She made sure we got the best…read morepromotion and helped with my information crossing over ! It took us a while but she was so patient with me as I was very tired. A plus service from Alexis, I will definitely be sending people her way! Also Gabriel was super helpful as well! Both Alexis and Gabriel are amazing assets to this store!

We switched Internet service from Xfinity to T-Mobile Internet in October 2024. We were promised a…read more$220 Visa gift card which was never received. Early January, my husband called and they said it was on its way. Unfortunately, my husband passed away a few days later. We never did receive the gift card. I called T-Mobile to find out what was going on and they told me I'm not authorized for them to help me. I tried to get online with T-Mobile but they want to verify that the person online is my husband by sending a text to his phone which has been disabled due to his death. I'm not sure if the $200 promotion is a scam since we should have gotten that back in October and never did. I'm switching carriers since T-Mobile is a rip-off.

they handled all my issues quickly and efficiently and ended up saving my company lots of money and…read moretime. I'm very glad that I made this decision to use this company

My experience with Granite was not positive to say the least…read more Their good quality is that the phone system was reliable but, in today's world that is expected and the bare minimum. We landed with Granite due to reliability issues with another vendor. I had my COO handle most of the set up but, I do know he felt a lack of support from the start- having to involve our IT company to get things moving. When it came time to make a simple change (taking away a "choose 1 for this and 2 for that") it took me multiple phone calls and hours on the phone. I'm sure some of this could have been repaired but, Granite remained to me a faceless entity that I did business with- to say there was zero relationship would be fair. Next came the opportunity for me to partner with Rilla to help my advisors' phone skills. I went shopping for a phone system that could integrate Rilla and found for a similar system (even down to both systems using Poly phones) I was paying Granite $700 more a month than other companies charged. Needless to say the decision was made to move on from Granite. We submitted our cancellation and port request in November of 2025 and arranged everything to be switched over at 10am December 1st (a Monday). At no point did we get any warning as to policies because if we had I would've switched and paid my IT company weekend rates and saved money. Granite charged us the entire month of December for services stopped at 10am on the first day of the month. They then tried to charge us for January-April which took me several emails and calls back and forth over those months and after trying to get things resolved. We would get answers like "I see your cancellation, I'm not sure why you were charged" and then not get answers for weeks. When I asked for managers or supervisors I got another non decision maker and no one that could explain anything. Finally, their review board stated that they would take away all but December to which I stated I still wasnt pleased, wanted to speak to someone, and never got a call or email (left them both my private number and email). I also stated that I was requesting written notice that by paying December's bill that would guarantee the closing of my account. I still have not gotten that. Overall, they are higher priced than most with exceptionally awful communication and follow up skills. I would say run from this company but, you still wouldn't get away fast enough- so strap on a jet pack and get away at supersonic speeds!

I have a complaint to make about the Weymouth Ma Comcast center regarding a very rude and confused…read moreemployee. I was told be Comcast support on the phone that I need (2) co/ax cables in order to connect both my cable box and my modem to one wall outlet using a splitter. I went into the store today to trade in the box I originally received because it had no co ax cable in the box. I explained to her why and she refused to give me a co ax cable. I said how do you expect me to connect the box to the TV?? She said to call a technician to my home. I said why would I do that? I just need another co ax cable and she said, no you have one already. I said ok... if I use this one to connect the modem to the wall, how do I connect the cable box to TV??? She said to call a technician again. I said I don't need that. I just need a splitter and one more cable ... do you understand? She then stormed off to get the cable she mumbled "Jesus Christ " as she shook her head. She was so rude. She clearly doesn't understand how a cable Box and modem work, and that they both need a co ax cable to connect them to the wall outlet. I explained to her throughout by using my hands and showing her how you connect one cable to the wall.... one to the modem.. and one to the Tv from the cable box. She refused to believe me. Meanwhile the other two Ladies there are just sitting there despite me saying to them "excuse me miss ?? Excuse me ? Can you please help this situation? " I asked her "am I wrong ?? How would you connect the box to a TV?" She said to call a technician. Lord help the world ... common sense please and KNOW HOW TO do your job!

Comcast has proven to be the worst, I'm supposed to have top speed internet but turns out top speed…read moreis the same as the low speed but top speed cost, I do not recommend ,then when you call you have to reset modem before you can vent to an actual person...TIRED

BEWARE!! This company is pretty sketchy from our experience. Needed a simple job done but they…read morebilled us with a way over priced invoice. If you trying to talk with billing/reception about it they will tell you they can't do anything about it. So BEWARE if you use this company have them give you pricing in hand writing because the billing agent there will make up fake expenses to hike up the bill!!

Worst company and the owner stay away the owner is only interested in big jobs no service after the…read morejob lies and false promises

My mother, 63 years old, is the nicest lady anyone can come across. She came there asking for help…read morewith her phone because she thought it was "broken." the screen was not working correctly. She kept getting pushed off, and they told her to wait when there was no customer around or even busy. They made her wait for 1 HOUR! Until a manager came by and "helped" her. They concluded that the phone was broken..., that she couldn't trade it, and that she needed to buy a new one... I had to drive more than an hour with my wife and baby to help her fix her phone. We didn't get it to work, so we took her to an Apple store. The Apple employee told us in one minute that the phone was NOT broken; all it was was that it was on voice-over mode. Whoever encounters my mother needs to learn how to treat elderly people with some compassion when they ask for help. Shame on you.

Today I went into the T mobile store on Quincy Ave in Braintree. I was greeted by Kayla who was…read moreengaging and upbeat about helping me. Soon it became a team effort with Shay and Mike joining in answer questions and giving suggestions. I was impressed by their level of knowledge as well as their ability to work cohesively. We had some laughs and even got me to buy a new phone!! Kudos to them for a job well done!! I highly recommend going there so you can see for yourselve!!