Terrible customer service. We lost power during the blizzard and lost service as well. When I…read morecalled to get an update on when the service would be restored, it began a totally ridiculous nightmare. I dealt with multiple people, multiple mistakes that were made, a technician having to come to the house (meaning I had to miss a day of work) and too many hours to count on the phone trying to get my package back to what it was to begin with prior to losing power and service. Do your research! Look elsewhere!

Horrible Customer Service! Especially from the Manager…read moreJESSIE AND ASSISTANT MANAGER MALCOME BESIDES ASSOCIATE DESTINY , who Made a couple of errors on Comcast Bill payment and will not correct it at ALL THE WHOLE STORE HAD NO CUSTOMERS JUST HANGING AROUND! This Location Made the initial error on my COMCAST BILL AND THEY SAID THAT I HAVE TO GO TO THE BROCKTON LOCATION OR CALL THE 800 number which I tried on several times with a wait time of ONE HOUR so I drove here since they made the error and won't do anything about it! Even that person DESTINY came out of the back room to start something! The Manager made her go back in the room. Unbelievable attitude and intimidation at this location! I had to make another call and Comcast was shocked how this matter was handled and will pursue the matter! So If looking for great customer service that greets you and appreciates your loyalty and business- THIS LOCATION IS NOT RECOMMENDED IN MY OPINION! Even COMCAST APOLOGIZED FOR THEIR ACTIONS! Plus they said they are NOT Comcast yet they represent them! They NEED TO CLEAN HOUSE AND HIRE COMPETENT EMPLOYEES THAT HAVE OUTSTANDING CUSTOMERS SKILLS! Great location but poor Customer Service!

We switched Internet service from Xfinity to T-Mobile Internet in October 2024. We were promised a…read more$220 Visa gift card which was never received. Early January, my husband called and they said it was on its way. Unfortunately, my husband passed away a few days later. We never did receive the gift card. I called T-Mobile to find out what was going on and they told me I'm not authorized for them to help me. I tried to get online with T-Mobile but they want to verify that the person online is my husband by sending a text to his phone which has been disabled due to his death. I'm not sure if the $200 promotion is a scam since we should have gotten that back in October and never did. I'm switching carriers since T-Mobile is a rip-off.

Do not waist your time at this store, this store is a joke. I hope the owner can see this review…read more So I was there 2 days ego, they have two heavy set female working like a snail, super slow I think they smoke a lot weed or their body weight didn't allow them to moved fast. Anyways they couldn't help and old couple that was waiting for their help for more then 1 hour, so disappointed from this awful store. Never again

AT&T has finally done it. They have owed me credits for years. They just now raised their rates…read moreon regular telephone line to over $400 per line. I got a bill for 2 lines for $1000 with all the fee's. A granite guy called and they were able to save me a ton of money. Had a line go down, they answered right away, turns out it was another At&T line we didn't move over, AT&T took me on hold for 4 hours just to get someone that could try to help. The Granite team was great. Easy and great communication.

No Customer service at all. Send in a request for help, its been over a week and no response. Phone…read morecalls get you nowhere. One rep tells you one thing another something different. Always someone will be with you soon, but no one responds. Emails at lest have it in writing. They are fast to set you up, and bill you. But after your in, no help at all.

Comcast has proven to be the worst, I'm supposed to have top speed internet but turns out top speed…read moreis the same as the low speed but top speed cost, I do not recommend ,then when you call you have to reset modem before you can vent to an actual person...TIRED

The more we pay for Comcast / Xfinity, the worse it gets especially the wifi now I have no internet…read moreout side of my house on my phone and I'm paying $ 290 a month wtf

BEWARE!! This company is pretty sketchy from our experience. Needed a simple job done but they…read morebilled us with a way over priced invoice. If you trying to talk with billing/reception about it they will tell you they can't do anything about it. So BEWARE if you use this company have them give you pricing in hand writing because the billing agent there will make up fake expenses to hike up the bill!!

Worst company and the owner stay away the owner is only interested in big jobs no service after the…read morejob lies and false promises

My mother, 63 years old, is the nicest lady anyone can come across. She came there asking for help…read morewith her phone because she thought it was "broken." the screen was not working correctly. She kept getting pushed off, and they told her to wait when there was no customer around or even busy. They made her wait for 1 HOUR! Until a manager came by and "helped" her. They concluded that the phone was broken..., that she couldn't trade it, and that she needed to buy a new one... I had to drive more than an hour with my wife and baby to help her fix her phone. We didn't get it to work, so we took her to an Apple store. The Apple employee told us in one minute that the phone was NOT broken; all it was was that it was on voice-over mode. Whoever encounters my mother needs to learn how to treat elderly people with some compassion when they ask for help. Shame on you.

Today I went into the T mobile store on Quincy Ave in Braintree. I was greeted by Kayla who was…read moreengaging and upbeat about helping me. Soon it became a team effort with Shay and Mike joining in answer questions and giving suggestions. I was impressed by their level of knowledge as well as their ability to work cohesively. We had some laughs and even got me to buy a new phone!! Kudos to them for a job well done!! I highly recommend going there so you can see for yourselve!!