Max the owner knows his trade. He had my phone for 4 hours and gave an overall to find out how…read morebadly damaged it was. He educated me about everything ad showed me the water damage. He advised me not to fix it. Easier and better to get a new phone through my provider. He wouldn't take any money for his work but I gave him cash. He is very good and trustworthy. I have never had the work on my phone before. I have to say do not be turned off by the appearance of the store front. The windows have been cracked due to vandalism and Max is waiting on getting things fixed. Like many fix it shops there are things all over the place getting fixed and pulled apart...but after asking questions and getting answers I can tell you that Max deserves a great review. He is a young business owner and figuring it out but his knowledge is great. Best of luck Max.

The employee who helped me was incredibly rude and unprofessional. I have visited this store…read moremultiple times, and every time I interacted with him, he was disrespectful to both me and my mother. He charged me $300 to replace my phone screen, claiming it was an original part, but it didn't work properly and I ended up having to buy a new phone anyway. What upsets me the most is not the money, but the way customers are treated. His attitude was rude, dismissive, and completely unacceptable for someone working in customer service. I never felt respected or valued as a customer. Based on my experience, I would not recommend this place. Good customer service is essential, and unfortunately, my experience here was very disappointing.

Changed out some very old lock cylinders on our new home with great quality replacements. Quick to…read moreschedule. Well priced for a job well done.

Jim was responsive to my initial quote request and my question about rekeying a smart lock. His…read morerates were incredibly competitive for rekeying the locks to my home, and he actually came out to do the work the same day we spoke. Great value. Great service. High quality. Great communication.

Called to have my locked changed, they were able to come that day, very professional and efficient,…read more always nice to use a local business and I highly recommend for any of your locksmith needs.

What a simply amazing company I called in a panic that my…read moremom got locked out of her house and this gentleman would have dropped everything to help. As it happens my moms neighbor was able to get her inside but kudos to this man for his standards and character

Responded immediately to my dilemma of passing papers on my home, but the sellers didn't have any…read morekeys! He was knowledgeable, fairly priced, and efficient-had him re-key every door in my home. I wouldn't hesitate to recommend this company!

I called Andrew as we were closing on a house and needed the locks replaced. He was able to come on…read moreshort notice which was much appreciated. I even texted him day of, when we ended up being ready earlier than anticipated, and he was there within 20 minutes. He was super professional, reasonably priced, and communicative. Overall the experience was great! Would highly recommend him to anyone needing a locksmith.

I had lost my car keys. Contacted dealerships, but there was a long wait, they wanted me to tow the…read morecar there and the cost was triple of what SherlockLock quoted me. I specifically looked up for Toyota certified locksmiths. SherlockLock drove to me in snow -- they were prompt, accommodating, great communicators. They did a great job. I have the key that works and can access my car again! I am so grateful to Luis and Rick! Excellent work! Thank you.

Honestly, they are really horrible with communication. I called a week ago and set up a time to…read morehave them come to do a remote on my vehicle. The day comes, and I don't hear anything from the guy I spoke to, so I messaged him at the time he was supposed to be there, to which I got back, " I can't make it, sorry. I'm stuck. With kids, sorry." I took the time off from work to meet him and didn't even get the respect of communicating he couldn't make it beforehand. The only reason I got a response was because I reached out to him. I tried communicating multiple times and was left unread. So I called again, and the woman took down my information again and said that the tech would get in touch with me. Shocker, no one ever did. I reached out to the original guy in hopes he was the one, as I really need to get this remote. He said, "I'll do it." Perfect, great. Day comes, and I messaged him in the morning to verify before I left work early again. He sent me someone else's name and number of the tech that would be doing it. So I reached out to the new guy and verified he could be there for 3 p.m. He said he could, and he actually showed up early, which I felt bad because I wasn't home right when he got there, but even he said I should have gotten a discount for making me wait so long to have this service done, but they weren't having that. I get life comes up, but lack of professionalism and courtesy is unacceptable. Being left unread and ignored for days when I was asking to have a service they provide done is just wrong. Luis was prompt and super fast, but the rest of the experience with this company was unprofessional and lacking basic human courtesy. To update my review, they had Luis messaging me to remove my review because he was worried they would fire him for a bad review, even though I specifically mentioned him being the only good part of this experience. I told him that I was going to leave my review as it wasn't against him; it was against the company for their poor handling of my situation and their lack of professionalism. I said if they would like to call me to talk to me about it, that would be completely fine. Well, they did, and the man I originally spoke with kept telling me I should remove my review because, "things happen" and I should understand. When I told him that Luis was the only good part of the interaction and that my review would remain up, he became aggressive and said, "I hope you get what is coming to you." I have never in my life had a company be so unprofessional and not only not try to fix the issue but bully me into removing my review, then take it out on the employee who actually did their job correctly. Luis had messaged me to tell me that they laid him off from the company due to bad performance. 1- That is absolutely ridiculous as he was the ONLY good part of this entire situation. 2- It is absolutely absurd to have an employee messaging a customer to have reviews taken down or changed. Have a better business practice, and you won't receive bad reviews. They should be absolutely ashamed of themselves to retaliate against a good employee for their poor business practices and unprofessionalism.

Great communication he answered my questions and responded very quickly…read more Highly recommend

I wanted to post a updated review here after Dennis returned to my home for another project. We…read morewere having some issues with a fuse repeatedly tripping in our living room, and wanted to install some dimmer switches. We gave Dennis a call and he was able to come same day and solve both problems in well under an hour. The pricing seemed really fair to me as well. He'll be my first call from here on out!