I moved three blocks to a new house that had been empty for 7 years.I called a week ahead of my planned move to have the exact same internet and cable services changed.I explained the house would need to be wired for the service. I requested technician to come do the install. NOTHING BUT RUN AROUND AND BS FOR OVER 2 WEEKS BEFORE THE INSTALL HAPPENED.I spoke with minimally 5 different depts and was call dropped, transferred to wrong dept and told to try another cable servicer. Two telephone calls over 2 hrs each time. they originally sent me all the new equipment but again there was no way to hook it up because the house had been empty 7 yrs and was never wired for their services. The day the equipment arrived I called 2 hrs to finally get a person who stated no one had requested an install technician (I found out later on that was never input into the new order). Had to wait another week for an install technician. I had to take an unpaid work day off, That day of the install the technician was an hour late. And a vm called and said he was running late and asked if I wanted to reschedule, without telling me he would be here later or when. I was back on the phone and hour trying to talk to someone and he finally arrived. Its a HORRIBLE COMPANY TO DEAL WITH IN ANY MANNER. THERE MUST BE 10 DIFFERENT ADS ONLINE AND NUMBERS TO CALL BUT CANT GET A REAL PERSON and when you finally do (2 hrs later) you are in the wrong dept and they cannot help. THIS COMPANY IS UNPROFESSIONAL AND ANNOYING AT BEST.IF THE TECHNICIAN HAD NOT SHOWN UP TODAY I WOULD HAVE DUMPED THEM COMPLETELY. IF YOU HAVE ANOTHER CHOICE GO THERE.WHEN I MOVE NEXT TIME I WILL CHANGE. THE REAL KICKER IS WHEN THEY HAVE A PRE RECORDED ANNOUNCEMENT WHEN YOU NEED TO CHANGE ADDRESS THAT SAYS, "WE KNPW MOVING CAN BE STRESSFUL, WE ARE HERE TO MAKE YOUR MOVE EASY AND STRESS FREE, WE APPRECIATE YOU AS A LOYAL CUSTOMER" WHAT A BUNCH OF INSULTING S H I T !!!! read more
