Nope never again. Billed me for something they never did. Never even got an estimate or even…read morestepped foot on my property and they billed me for services never rendered.

You won't let my mother cancel when she's been a customer for 8 years. She didn't know she got…read morelocked into a 3 year automatic renewal. What an incredibly poor business practice. We will make sure we tell everyone we know to not purchase anything from your business. She is in her 70's and had no idea that you scammed her in this way

I would give BTS a 6/5 stars if I could!!!! I was having a Wi-Fi malfunction in my HP x360 laptop…read moreand he fixed it within 5 minutes of walking in and was so nice! 10/10 experience, and he seemed very knowledgeable of the typical issues faced by Purdue students! I tried going to 4 different places before coming here, and had horrible, unhelpful experiences everywhere else, or they wanted to charge me $100+ just for walking in.

I had an issue with my Surface 7 Pro (user created issue most likely) but had 3 weeks of travel…read moreplanned in Jan and kinda needed to be able to monitor my battery for sure. A call to them on almost the last biz day before Christmas and they agreed to 'look' at it... I made a few stops in town and when I got back it was all fixed-up. These guys are GREAT! I NEVER expected that kinda service - EXPECTATIONS EXCEEDED!!!

Zip Code 46062. These folks were inadvertently contacted for a small camera porch inquiry, but our…read more'communication wires' got crossed. Due to similar names and back and forth phone calls, I had mistaken them for another company. A well dressed, professional Dave Rogers arrived during actual contracted company was in the middle of installing. Dave was gracious and seemed to understand the 'mixup'. My reason for the rating is that their quote was competitive over the phone. Very professional. As in the actual contracted company, they were interested in helping install a pre purchased outdoor security camera when others weren't.

The easy, no pressure consultation helped us make our decision. Plus, they have the latest mobile…read moretechnology that helps us protect our home no matter where we are and their monitoring/installation services were very affordable! Great job Kirk and Duwuan!

Terrible company. I asked for a future disconnection and they disconnected me the next day…read moreinstead. After jumping through hoops they said they had to send a technician out in 24 hours to enter my apartment to reconnect my service back to what it was due to their mistake. The billing was also wrong the they activated it again. And they said it would take 7-10 business days before a "ticket" could be written to compensate me for their mistake. None of my devices are now working because the WiFi is turned off and I was on the phone and talked to 3 different people and still couldn't get it fixed. A terrible terrible terrible company.

I had told them I wasn't interested, and they came back to my house 4 more times after that. Then…read moreyesterday there was a guy that showed up. Knocked on my door hard, then my dog went crazy so I peeked out. Ignored it because I had denied thier service 4 times then the guy came back knocking even harder on my door. I then opened the door told him I wasn't interested to that I was asked why. Again I told them I had an internet provider already and I was happy with them. Then kept getting closer to me as he was talking I shut the screen door in between us and locked it. I told him again I'm not interested have a nice day and shut the big door that time. He finally left, then today at 8:24pm after xfinity hours came back to my house and sat right outside of it by the curb for about 10minutes staring at my mom and I talking on the porch. We got the license plate number so we could report it if he came back. I tried to report it to their office but it's a robot on the phone.

Each time I have gone to Koorsen I have the same person help me by the name of Jeremy Williams…read more Jeremy works in the service department and is very knowledgeable, helpful, and kind. He is patient when I ask questions & always shows up with eager energy & a smile.

Fire in a Frat house, where I am the house mom. The sprinkler went off in one of the rooms and the…read moreFire Department responded. They turned off the sprinkler, and the security panel also went down. This all occurred in the middle of the night. Koorsen repairman responded within 90 minutes, got the fire alarm panel back up and running, and replaced the sprinkler head. He was so nice, patient, and helpful. If he had not responded as quickly as he did I would have had to remove 55 boys from the house. THANK YOU AGAIN FOR YOUR QUICK RESPONSE