About a year ago we had a basement sump backup for which we called ServiceMaster Advantage of…read moreLafayette. The minor disaster required the carpet of the built-in basement be replaced. Separate crews were assigned to take out the damaged materials. ServiceMaster sent Eddie Diaz to scope the work and explain what would be done. The crew he sent about a week later, to pull out the damaged carpet, asked for entry and spent a good amount of time on the work. But it seems to be much more than assigned work that occupied their time. When they were done they departed quickly and without checking in to show me what they had done. Within a few weeks of their work, I noticed assorted items of thousands of dollars of value--ammunition, vinyl record albums from the 1960s-70s, military uniform items and insignia, CDs, electronics, and other personal property--missing from my office and the nearby closet, neither of which had any damage. I had happened to inventory many items a few weeks before their work and knew well what I had from inventory and electronic receipts, that the items were definitely gone, and that no other people had any access to the areas whence the items disappeared. I compiled a list of what I realized was missing and filed a statement with the Tippecanoe County Sheriff's office a few weeks later, after checking carefully what was missing. The detective investigated the slickie boys whose names they got from ServiceMaster, but the identified boys claimed they were never at my house, and I had no solid proof they were. In the intervening months a few other items are also missing, having not been noticed among the many items in the office area until recently needed. With highly restricted access to the area, those had to disappear the same time as the other property--no other explanation makes sense. Some lessons: Even if very busy on other activities, observe the laborers closely, frequently, randomly, and fully trust none requiring entry to your premises--especially not any low-skill, part-timers who might be unable to gain more reliable employment. So they cannot lie that they never worked at your location, photograph their government issued facial ID and their vehicle--including the license plate--before allowing them entry. Unless it is untrustworthy, any competent business will be certain to have the supervisor come by that day, when the work is done, to ensure it has been performed suitably and honestly. Other contractors do so. For the money paid, the customer has every right to expect the supervisor sending the laborers to be professional and "close the loop." We have installed a security system in the meantime. The multiple cameras would have captured the boys carrying out their stolen property. I will not call upon this business again.

As part of a pole barn restoration, I needed someone to extract my possessions from the rubble and…read moreget them stored properly. I was impressed by the professionalism and attention to detail shown by Servicemaster Advantage. They met their commitments on time, got everything done that I asked for, and worked around a number of external constraints. I was even more impressed because this was a task somewhat outside their norm, but you would have never known so by how well they completed it.

They are just out to sell find a real service company!. If you don't believe, check the Google…read morereviews

We've been using Brand for several years. Kelby arrived on time to do the annual furnace checkup…read moreand was very thorough. We spoke about adding a humidifier to the system, which is only 7 years old. I had a few questions after he left and he responded to my text, allowing me to call and set an appointment. Kelby arrived after calling to let us know he was on the way. He did an excellent job of installing the humidifier, carefully explaining everything he was doing. I was able to take advantage of a 10% discount sent to me after they had done the scheduled service check on my furnace. We've always had excellent experiences with Brand Heating and Air Conditioning.

Our HVAC ducts were cleaned by Jose and Jesse from AdvantaClean. Their work was thorough and…read moreefficient. They made sure that we were pleased with the job. Just a little pricey.

From the owner: AdvantaClean maintains a full suite of offerings for residential, commercial, institutional, and…read moregovernmental properties that make these buildings clean, safe, healthy, and efficient for the occupants. Offerings include essential services for a healthy home and business, including: mold removal and remediation, complete moisture control services, air duct cleaning, coil cleaning, dryer vent cleaning and emergency water removal and mitigation.

After my basement experienced a septic leak, ServPro was on my property within just a couple hours…read moreof my call. Eddie and Michael were absolutely fantastic! They assessed the damage and immediately began working to get the space dry. They were extremely communicative with me, setting my mind at ease while they worked to figure out what needed to be replaced. They ended up removing my highly-saturated carpet, then adding industrial fans to remove all moisture from the area. They left them overnight, then came back first thing in the morning to check again. Thanks to Eddie and Michael's great work, the basement was surprisingly dry by then! What a fantastic experience, especially considering my initial fear of "everything is ruined!" In addition to their great work, Eddie and Michael were tremendous at explaining what they needed to do, which helped calm my fears. They kept me smiling and laughing throughout the process, which was an unexpected - but greatly appreciated - boost to my morale while dealing with such a stressful issue. I would recommend ServPro for any issues, particularly if you can request Eddie and Michael! They were OUTSTANDING!

where to start, we had a flood in our home, our son used to work for Lafayette, Indiana Serv pro…read moreso, we hired them. biggest mistake I've ever made hiring anyone. I already had the carpet up when they got here. we a have a concrete foundation. so, it was still full of water. The people they sent at first, didn't know anything when asked questions. I had to wait for a few days until Tony, the head guy showed up and he di answer those questions. the equipment they used was super loud, couldnt carry conversation on with my wife for a few days. they took some of the base board off. when the people we hired, went to put the base board back on, we are still missing 2 pieces that we could find. they ripped out a vanity in guest bathroom. insurance didn't want to pay for it so, we faught that . insurance finally paid for vanity but won't pay for the plumbing to put it all back together so, that comes out of wife and I pocket. they broke a small figur my wife had on wall.( they are replacing.) still waiting on our bedding they took to get it cleaned. ( been over couple months now.) when trying to get a flat out answer about how much they would charge to do the painting, flooring, and vanity, couldn't get a straight answer. matter of fact, when meeting with Tony about it a few times, not only couldn't get a straight answer but, when I asked about how much we had for budget for flooring, all he kept saying was," part of the cost from insurance is our cost as well." when asked about the padding for the flooring, " you can just keep that." dude, that's insurance fraud! needless to say, we was done at that oh t and went somewhere else. I would never use serv pro again! never! I also won't recommend them to anyone either.

Let me share my experience with Stanley Steemer, starting with the hiccups I encountered before…read morehighlighting how they tried to make things right, even if it wasn't completely satisfying. I didn't need money back from them. I needed the job completed as I originally requested. I got in touch with them to get a quote for cleaning two large couches, a hefty recliner, and the seat cushions of eight dining room chairs. I spent a good 20 minutes on the phone, making sure to clearly describe everything to avoid any mix-ups. However, when the technician arrived, he dropped a surprise: the chairs weren't included in the quoted price and would cost more. I was perplexed because the work order did list the chairs, but they weren't charged. After raising my concern with Stanley Steemer, I learned that the price for a fully upholstered chair is $15 each, so I assumed the seat cushions would be around $7.50 each. That adds up to $60 for all eight chairs--while it's not a huge amount, it's the principle of the matter. When I contract for a job, I expect the work and pricing to align, just as they expect me to pay. In an attempt to make amends, they offered a $20 discount on my bill, which felt rather silly I didn't need their money. I needed their service and I wasn't about to pay more for the chairs. Just leave them. I'll do them. I suggested they keep the discount, but they insisted on applying it. Now, I'll have to tackle cleaning the chairs myself, which means renting a machine and putting in the labor, all because of their quoting miscommunication. It's frustrating! As for my light beige furniture, some spots remain stubbornly dirty. I plan to attempt a DIY clean, and if I manage to get those spots out, you can bet I'll be writing an amended review! I have to admit, the parts that are clean look fantastic, especially considering I have cats that tend to leave their dirty footprints all over my furniture. Damn them. On a positive note, the Stanley Steemer team was genuinely nice and friendly. I can't say for certain whether they were fully competent, but I do feel confident that if you get an itemized bill and approve it, your experience should go more smoothly. So, here's my advice: if you decide to hire Stanley Steemer, make sure you get an itemized contract with prices for each service in your email first. That way, you can avoid any miscommunication and keep everything on track!

Easy online scheduling... placed website order on Monday for Wednesday morning service. Two…read morestaffers made quick work of things. Polite and hard working staff. I had five rooms and a hallway. All around B+ grade, not bad for older carpets with a lot of traffic wear, but at same time don't expect miracles. We moved a lot of our furniture out of the way prior to service. Got carpets clean enough for another five years or so of use.

Customer should ask this company to use software to figure out size of AC and furnace. If load…read morecalculations is done on a simple form paper then get another opinion. Software should be used. Also make sure that any manual entries overridden is correct too. If no changes are made to your HVAC duct, don't get bigger AC or furnace. You will have cold house from oversized AC. BE CAREFUL. Software should figure out sensebile and latent heat to decide how much your AC is able to get rid of humidity. Bigger AC means high cost, cold house and humid. That what this company sold me.

From the owner: Edwards Royal Comfort Heating, Air & Plumbing is dedicated to providing the best solutions for your…read morehome or business's HVAC and plumbing needs. We offer the highest quality heating and air conditioning services in and around Lafayette, IN including Logansport and Frankfort. As HVAC and plumbing experts with years of experience and a proven track record of success, we GUARANTEE you'll be 100% satisfied with our outstanding service and value. Edwards Royal Comfort continuously stands out from the sea of HVAC service providers by delivering the dependable workmanship, honest and efficient services, and affordable upfront pricing you deserve.

We have been using this company for a year now for our HVAC system, we find their technicians to be…read moreprofessional, punctual and meticulous in their work.

We contacted Camflo to convert from our aging geo thermal to a gas heat and new a/c system. Our…read morecomfort specialist Reuben was a pleasure to work with thru the options. He was with available along the whole project. The guys came out and quickly did prep work the next week then we did have to wait on Nipsco for 3 months which had nothing to do with Camflo's part of it. And when Nipsco finally came they dropped and rearranged their schedule to get us back in and finish. It was a pleasure. I recommend Camflo and Reuben anytime.

We have had a wonderful experience using JL Anderson for our second floor AC install. We were…read morehaving greater than 10° difference between our first and second floor. The guys came out to inspect and gave us options and recommended a second floor unit. While it was a big financial investment we're happy with how it turned out. It ended up causing some whistling with the first floor unit, but they came out to adjust pieces, give us new vents in the walls, and make sure we were happy with the adjustments. All of their technicians were easy to work with and super courteous. They send you a text when the tech is on their way with a photo of them and a tracker which makes me feel safe if I'm ever home alone when they come. Heating and cooling is something you definitely want to get right as it impacts your everyday life!

I planned to change out my old standard water heater with a tankless unit some time this year. Got…read morean ad last month advertising JL Anderson does this so out of curiosity I called for an estimate and met with Richard a few days later. I didn't realize until speaking with them this new style requires slightly different venting and plumbing but Anderson could oversee the whole thing. Because they handled the entire installation of my HVAC system a few years back and did a great job I knew they'd be perfect to do this install. We're loving this new system already and can't wait to see the benefits it shows over time. Once again they were great to show me my options, explain the process and provide a quick/simple install (only took a few hours-thanks Curtis!). I called them a few days later with a question unique to my situation-Joe took my call and was very helpful-just as he was years ago. Total experience went smooth and I'm confident they back up whatever they do. I highly recommend JL Anderson-you'll be happy with their work!